Hamptons Tunbridge Wells Sales reviews

★★★★★ 5/5

Trustpilot

Amazing Mandy :)

We have had the pleasure of having Mandy as our Property Manager throughout our four-year tenancy, and we honestly couldn’t recommend her highly enough. Mandy has been absolutely amazing from start to finish. Nothing is ever too much trouble, and there isn’t a problem that phases her. She is always at the end of the phone, incredibly responsive, helpful and reassuring whenever we have needed her. It’s rare to find someone who provides such a consistently personal and professional level of service, and Mandy has genuinely made our tenancy a wonderful experience. An absolute 5-star service from start to finish, thank you, Mandy!

Andrew · 24 September 2026

★★★★★ 4/5

Trustpilot

Patryk has been a breath of fresh air…

Patryk has been a breath of fresh air in the last few years. Hamptons have found great tenants but the general customer service has been slow and seemingly more focused on their own business rather than at least appearing to value customers. It’s not clear if this is due to poor management, cost cutting or a combination but is much worse in the past couple of years. Patryk by contrast gives me hope things may be getting better as since his appointment he has been responsive and most helpful. I would still like my property manager to know my property and tenants by visiting it at least once but this no longer seems to be Hamptons policy so I have to provide the detailed knowledge that they knew in the past.

Tim · 24 September 2026

★★★★★ 5/5

Google

Hamptons Tunbridge Wells have been our preferred agents for renting out our properties over the last six years. They have excellent staff, a great data base and are very efficient. The fully managed service, although a little more costly, has always been our preference. We have had several property managers over the years, Fiona Bradfield, Nikki Cullen and more recently Vygaile Petruluonyte, all of whom have been great. Recently Kiara Bowles, a letting Consultant has been managing all the administrative detail for our new tenants in Tunbridge Wells. A great addition to the team!

Shona · 10 September 2026

★★★★★ 4/5

Trustpilot

I had a really great experience with Grace

I had a really great experience with Grace throughout the whole process. She was friendly, professional and incredibly helpful from the initial viewing through to getting everything finalised. The whole process was handled quickly and efficiently, which made what could have been a stressful move feel very straightforward. Grace was always helpful whenever I had a question and kept everything moving along smoothly. I really appreciated how easy she made the whole experience. I would definitely recommend Grace and the team at Hamptons to anyone looking for a property.

N/A · 10 September 2026

★★★★★ 5/5

Trustpilot

Been a tenant with Hamptons for 1 year…

Been a tenant with Hamptons for 1 year and so far it’s been great. Danish Ashraf has been the best as a property manager - super responsive to my queries and in making sure things actually get done, not just promised. Anytime I’ve had an issue, he’s sorted it quickly and kept me in the loop. I never feel like I’m chasing him for updates, which honestly isn’t something I can say about every letting agent I’ve dealt with. He’s also good about flagging things ahead of time - new policies, house checks, etc., so nothing ever feels last minute. A year in, I’d genuinely recommend Hamptons (and in particular Danish) if you’re looking for property managers who are actually on top of things.

Elise · 26 August 2026

★★★★★ 2/5

Trustpilot

My experience with Hampton Managing…

My experience with Hampton Managing Agents has been mixed. While initial responses to reported issues are generally reasonable, the overall handling of repairs has often been slow, with a lack of clear timelines and effective follow-through. A key issue is that, in practice, Hampton does not appear to effectively control or enforce timelines when using landlords’ preferred contractors. As a result, repairs are frequently left pending for extended periods, with updates limited to contractors being “chased” rather than firm appointment dates or completion schedules. This creates uncertainty and delays resolution. Where landlords use their own contractors, there is a clear lack of accountability within the management process to ensure that reasonable repair timescales are met. From a tenant’s perspective, this results in weak escalation pathways when delays occur and no effective mechanism to enforce completion within expected timeframes. Standard expectations for repairs (emergency within 24 hours, urgent within 3, 7 days, routine within 14, 28 days) are not consistently met, particularly where specialist contractors are involved. In practice, these timelines are not actively managed or enforced, and there appears to be limited proactive coordination to ensure timely completion. In my case, I have reported around 13 repair issues over approximately six months, several of which have experienced significant delays. This has resulted in ongoing disruption and uncertainty, particularly where essential facilities are affected. Overall, while issues are acknowledged and contractors are eventually engaged, the service is undermined by delays, reliance on third-party contractors without effective timeline control, and a lack of structured follow-through. Clearer communication, firmer scheduling, and active enforcement of reasonable repair timescales would significantly improve the tenant experience.

Alison · 12 August 2026

★★★★★ 5/5

Trustpilot

Made a very stressful process tolerable.....

Moving a home is very rarely easy but Hamptons in St.Albans handled it so well, there was consistently high level of genuine care. We would especially like to thank Grant who helped above and beyond and understood our situation perfectly. Very good at negotiating and keeping everyone on board. Grant and supporting team kept communication open, swift and clear. They kept us informed about the chain and kept everyone else informed. Without their hard work, our chain could have collapse at the very last minute ! So really grateful for all that hard work. We had a long and complicated chain but in the hands of team at Hamptons, it all worked out. And they made a very stressful process tolerable. For the team, it wasn’t just about getting us a quick sale as it took long time to find our next HOME. We would certainly recommend Hamptons at St.Albans.

Kramer · 9 August 2026

★★★★★ 5/5

Trustpilot

Hamptons for rental management in Maidenhead

I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was excellent and we now have Juan Elkington taken over and so far he has been excellent too. They are very proactive on all aspects of the management. We are very happy with their service.

Sandra · 6 October 2026

★★★★★ 5/5

Trustpilot

We would recommend Hamptons

We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues, We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.

Nik · 1 August 2026

★★★★★ 5/5

Trustpilot

Recommendation for HamptonsProperty management in Dorset

Since we moved into our Hamptons rental we have liaised with Andzelika Pilewska, Property Manager. There was an issue with the front door not locking so this was critical and she arranged a locksmith to come swiftly and the issue was resolved. She has been very helpful with ongoing contact and visit to the property. We have no concern in recommending the services of Hamptons Property Manager in our region.

Jane · 2 October 2026

★★★★★ 5/5

Trustpilot

had a great experience with Hamptons

had a great experience with Hamptons, thanks to Danish Ashraf. He has been extremely helpful, professional and patient throughout the process. He always responds promptly to my questions and takes the time to explain everything clearly, making the whole experience much easier and smoother. I appreciate his support and excellent customer service. I would highly recommend Danish and Hamptons to anyone looking for a reliable and professional property agency!

Yunquan · 8 October 2026

★★★★★ 5/5

Google

Adam was fantastic throughout our property search. He managed to arrange a viewing for us at very short notice, even though all Saturday appointments were already booked. He was always quick to respond to our questions and proactive in getting information from both the agency and the seller. Although we didn’t end up buying through the agency, they were by far the best agency we dealt with during our search. Everyone we spoke to and met at viewings was friendly, professional, and genuinely helpful. We’d highly recommend Adam and the team.

Alina · 10 July 2026

★★★★★ 5/5

Google

I had a very positive experience with Hamptons Estate and Letting Agents in Tunbridge Wells. The team were professional, helpful, and responsive throughout, making the whole process feel clear and well managed. Communication was straightforward, questions were answered quickly, and I felt well looked after from start to finish. A particular thank you to Ben and the Tunbridge Wells team for their calm, friendly, and efficient approach. I would happily recommend Hamptons to anyone buying, selling, renting, or letting in the area.

Frederick · 10 July 2026

★★★★★ 5/5

Trustpilot

Katie May - Caterham Branch

katie May at Hamptons Caterham has been managing my let property for a while now. i find Katie very professional. Her telephone manner is extremely friendly. She is very proactive at dealing with my queries or anything i’m concerned about. Katie is extremely good at keeping me informed of any actions she is dealing with on my behalf. I recommend her very highly to manage property for clients. Thank you Katie for all your support

Diana · 6 August 2026

★★★★★ 5/5

Google

We rented a property through Ben at Hamptons and had a great experience from start to finish. Ben was professional, responsive and always happy to help with any questions we had along the way. His communication was exceptionally fast, which made the whole process straightforward and stress-free. He kept us informed throughout and was a pleasure to deal with. We really appreciated his honest approach and would happily recommend him to anyone looking to rent a property!

Richard · 10 July 2026

★★★★★ 1/5

Trustpilot

Rent somewhere else. Disappointing and unprofessional

Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.

Mattia · 12 June 2026

★★★★★ 5/5

Google

I was recently shown around a property by letting agent Olivia in the Tunbridge Wells area. I was nervous having never rented before, and am currently going through a few personal issues, so it’s a difficult time. Olivia was BRILLIANT. Her knowledge of the market was impressive and her manner and warmth completely put me at ease. The team came back to me quickly and have proven to be so efficient. Would not hesitate to recommend.

Alice · 10 June 2026

★★★★★ 5/5

Google

I would like to thank Hamptons Tunbridge Wells for the successful letting and eventual sale of our property. They have been incredibly supportive throughout, what at times, has been a challenging journey. Christopher Walker and the team have worked so closely with my husband and I have been thoroughly professional and hardworking and their individual and combined experience has been the key factor in finally achieving our sale.We have used other agents in the area in the past, but coming to Hamptons for the first time has been such a critical decision and I without any reservation,recommend the Tunbridge Wells team for any letting or sales. Special thanks to Christopher, Amy, Deborah & Andrew, Ben,Stephen,Olivia and Stephanie.

Mary · 10 May 2026

★★★★★ 5/5

Google

I highly recommend Hamptons in Tunbridge Wells for both letting and sales. They have a quality team of professionals who really work hard to secure the best outcomes for their clients.Their team ethos delivers the very best co-ordination, communication and personable support. When there were difficulties and challenges, Hamptons were always there to reduce the stress and secure the best possible resolutions. In my opinion the Tunbridge Wells office is a genuine leader in the field and their genuine commitment to me as a client in both letting & selling has been second to none. A huge “ thank you “ to Christopher, Deborah, Amy , Olivia and the team who all have played an important part in the successful rental and ultimate sale of our property.

Martin · 10 May 2026

★★★★★ 5/5

Google

Excellent service from initial valuation to completion. Helpful, friendly staff who always know who is dealing with the property when you phone. Professional service. Asking price excellently pitched to gain a price much higher than that in the end. Good follow up service between both party's solicitors. Thoroughly recommend this branch of Hamptons. Thank you to Andrew and colleagues for a job well done and swiftly.

Juliet · 10 August 2026

★★★★★ 5/5

Trustpilot

Patryk Lehmann - Hamptons Windsor branch

Patryk Lehmann (Hamptons Windsor branch) has been dealing with an going issue with an apartment roof, prolonged by continual changes of estate managing agents and the roof issue not being resolved properly. Patryk has done an excellent job by regularly chasing the new estate management company and the roof has finally been repaired. Thank you to Patryk for providing such excellent customer service.

Clive · 17 August 2026

★★★★★ 5/5

Trustpilot

Renting with Hamptons

Throughout my time renting with Hamptons I’ve had absolutely no complaints. They have treated me with respect and always helped me with any issues in the apartment or when I wanted to adopt my first ever cat. Also a huge thanks to Patryk for always being available when I needed any help with the flat. 10/10

Bart · 30 September 2026

★★★★★ 1/5

Google

My experience with Hamptons Estate Agents Tunbridge Wells was, without exaggeration, one of the worst I’ve ever had. Throughout a £2.5m purchase, I encountered behaviour that felt, at times, misleading and, at best, deeply disorganised and incompetent. For a company positioning itself as a trusted local agent, the lack of professionalism was astonishing. The process was stressful, poorly managed, and far below what I would expect at this level of transaction. Every time I recount the experience to friends, colleagues, or neighbours, they are genuinely shocked at how bad it was. Based on my experience, I would strongly advise others to avoid the Tunbridge Wells branch.

TBY · 10 April 2026

★★★★★ 5/5

Google

Hamptons have been managing my first rental property and I couldn't be more pleased with their service. From the valuation to the management of the property, their service has been very smooth and professional. Would highly recommend Emma, Nikki and their team, especially Kiara who guided me through the whole process. She was always easy to reach when I had a query, and was proactive with getting everything set up for the tenancy! Looking forward to continuing to work with them and can't recommend Hamptons enough!

Kalyani · 10 April 2026