Trusted Agent profile
★★★★★
113 reviews across 2 platforms
6 Commercial Road, Paddock Wood, TN12 6EN, Tunbridge Wells TN12 6EN
Country Homes's Tunbridge Wells office at 6 Commercial Road is rated 4.8 out of 5 across 113 reviews on two platforms, including 15 Google reviews rated 4.3. The 98 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
TrustpilotBrilliant!!!
KHP have been brilliant from the start, from the market appraisal to completion! They did everything they promised. A very friendly and professional team. (With extra thanks to Gareth and Caroline when the going got tough!) would happily recommend them to anyone!!
4/5
TrustpilotCaroline from the West Malling deserves a shout out
Caroline from the West Malling branch deserves a special mention. Patient, calm, communicative, friendly and empathetic, everything you need at the sales progression stage to keep the chain moving and avoid things falling through. I would say she saved the day a few times! You’re in good hands if she’s taking care of you.Caroline's professionalism definitely improved our general impression of KHP who we felt had overpromised and underdelivered to get our business, both in terms of price we could get for our house and number of viewings promised.
5/5
TrustpilotI dealt with Emily who helped us find a…
I dealt with Emily who helped us find a buyer. She was professional and responsive to all any queries throughout. Would definitely recommend using them as a knowledgeable local agent
5/5
GoogleBest agent at Paddock Wood. Gareth and his team were brilliant throughout the whole process. I was getting feedback for every viewing and regular updates during the sale of my property. I would highly recommend using KHP.
5/5
GoogleI was a recent property purchaser rather than a vendor. I cannot fault the professionalism and responsiveness of the Paddock Wood team. They all helped and facilitated the sale well and I wouldn't hesitate to recommend their services.PositiveResponsiveness, Quality, Professionalism
Thank you for the positive review and kind words. We are glad to have been able to help and wish you all the best for the future.
5/5
TrustpilotI sold my flat and purchased a house…
I sold my flat and purchased a house with KHP and couldn’t recommend them more! The communication and professionalism was excellent and they stayed on top of everything at all times, keeping me in the loop and chasing things up. I can’t thank the staff enough for all they have done to make buying and selling as smooth as possible.
5/5
TrustpilotExemplary Customer Service from KHP
I have found the customer service from KHP to be outstanding. The team - particularly Be, but also Julie - have gone the extra mile in every respect of the house sale/pre-sales process. The assistance has also encompassed support in dealing with the tenants who were renting my property prior to the sale. Helping in finding them a place to move to and also advising me as I navigated this tricky situation, whilst dealing with the inferior services of the 'official' letting agent. At all times, their professionalism and kindness have been second to none. Thank you both and to all the team at KHP.
5/5
TrustpilotFantastic
As a buyer of a new build property sold by KHP I found the team at the West Malling office fantastic. Responsive, helpful and a delight to deal with. A special mention must go to Georgia who was always so pleasant on the phone and never made me feel like I was being a nuisance with all my questions! Also, to Caroline who was informative, helpful and accommodating. I would recommend KHP WM without reservation.
5/5
TrustpilotGreat service from a knowledgeable team
Sold my property in Maidstone with Country Homes. Professional from start to finish and delivered on everything they promised. Transaction was made painless and went through quickly. Would definitely recommend. Ask for Nick or Gareth.
5/5
GoogleI was shown around by Becky at KHP today and despite myself not purchasing a property I thought the service was very professional and found becky was very knowledgeable of the area, would recommendPositiveResponsiveness, Quality, Professionalism
Thanks for taking the time to leave us a 5 star review. Glad you were impressed with the service, if we can help in the future let us know!
5/5
TrustpilotGreat service all round and massive…
Great service all round and massive thank you to Caroline for getting our purchase over the line in time for Christmas. Highly recommend
5/5
TrustpilotSold at asking price
We were with another large estate agent in the area and didn't get a single viewing in 5 months, even deciding to drop the asking price to try and help generate interest.We change to KHP and within a month of being with them they had arranged around 10 viewings and accepted an offer at the original asking price.Friendly, helpful staff and always available on the phone or by email.Thank you KHP
5/5
TrustpilotI have recently moved to Kingshill and…
I have recently moved to Kingshill and i have been touched by the proffesionalism keeping you updated all the step of the way!! All staff members are friendly and welcoming, i was allocated my one to one, India who has been amazing in explaining things to me a big thank you to you all for making my move to be so smooth
5/5
TrustpilotFantastic estate agents
Fantastic estate agents. Start to finish, Brad and Julie were fantastic. Knew answers to all questions asked and nothing was too much trouble. Highly recommend
5/5
TrustpilotThe team have been brilliant during a…
The team have been brilliant during a very stressful exchange. They have proactively chased the chain and remained positive and professional throughout. A special mention to Tracey, Be and Julie.
5/5
TrustpilotRecommend KHP because of Caroline, sales progressor.
Totally recommend KHP because of Caroline, sales progressor. Frustrating at times, but Caroline kept all the moving parts moving! Onto completion and a new house. Thanks Caroline!
5/5
TrustpilotCaroline from the West malling branch…
Caroline from the West malling branch was absolutely brilliant! We couldn't have done it without her. She was great with her communication and daily update. Always on hand to answer my call and only kind enough to be on the case even on her day off! Sale progression service from her and also Georgia's help was exceptional! Thank you again KHP would defo highly recommend!
5/5
TrustpilotGreat service from a great team!
We would strongly recommend KHP, throughout the process of selling our house they have been friendly, professional and great at keeping us informed at all times.They also worked very hard to ensure the sale went through smoothly and as quickly as possible. In short they were a pleasure to deal with and we would have no hesitation in recommended them to others.
5/5
TrustpilotWould reconmend KHP
Good communication throughout the process and excellent photo's and marketing. Property was sold within a few weeks and received asking price. Mr & Mrs Cole
5/5
TrustpilotThank you KHP
Thank you KHP, has been a rocky road but not your fault cannot fault them, especially Caroline and Be. Highly recommend them!Thank you.
5/5
TrustpilotWould highly recommend!
KHP were easy to deal with throughout the whole transaction of selling our house and buying our new one.
5/5
TrustpilotGreat customer service from Brad and…
Great customer service from Brad and the team at KHP. Thanks for your help with everything!
5/5
TrustpilotFriendly, Professional and Responsive
From valuation, viewings and finally the sale of our property through KHP, we couldn't be more pleased with the service we've received from Be and team at KHP. They have been professional, friendly and responsive consistently throughout the sale process and kept us informed of progress throughout. We have no hesitation in recommending them to anyone looking to sell their property.
5/5
TrustpilotAn absolutely amazing company to use
An absolutely amazing company to use. The office manager and staff have been so helpful in finding me suitable tenant for my cottage in Westmalling. I can't thank them enough for making my journey with them so straight forward . Nothing has been to much trouble.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Homes's Tunbridge Wells office has 113 reviews across two platforms: 15 on Google, 98 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Country Homes Paddock Wood is rated 4.8 out of 5 across all 113 reviews, and 4.3 out of 5 on Google from 15 reviews, checked 9 October 2026.
Country Homes Paddock Wood, 6 Commercial Road, Paddock Wood, TN12 6EN, Tunbridge Wells TN12 6EN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.