Trusted Agent profile · Tunbridge Wells
★★★★★
113 reviews across 2 platforms
6 Commercial Road, Paddock Wood, TN12 6EN, Tunbridge Wells, TN12 6EN
Country Homes's office in Tunbridge Wells, at 6 Commercial Road, is rated 4.8 out of 5 across 113 reviews on two platforms, including 15 Google reviews rated 4.3.
Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
5/5
TrustpilotWe would absolutely recommend KHP
We would absolutely recommend KHP. We had a nightmare experience with the whole sale and purchase process before we decided to sign on with KHP. They have been absolutely amazing. They found a buyer for our property within no time and helped us get into our lovely new home before xmas. From us its a big thank you to Brad, Emily, Be and Julie. We would not hesitate in recommending them,.
5/5
TrustpilotExcellent Experience
Have recently sold my property through the West Malling branch of KHP and wanted to thank Megan, Louise and the rest of the team there for all their help in getting this done. They were professional throughout, very helpful and always there as and when needed, with excellent communication throughout the process. Wouldn't hesitate to use again and would recommend.
4/5
TrustpilotSales Progression got it over the line
From the offer to its acceptance the KHP estate agents were professional and pleasant. But then the real work started. My experience was typical: stressful, laiden with delays and fraught with complications. KHP sales progression was pivotal in getting the sale over the line. At times it seemed Caroline was more stressed out than I was! I can certainly say that she kept her foot to the pedal and never let various parties get away with sluggishness. I’ve no idea what the outcome would have been without her.
5/5
TrustpilotKHP Paddock wood team
KHP Paddock wood team. I would like to say a big thank you to the team at Paddock wood. They dealt with my sale with the upmost support and professional assistance to the highest standards through out the process. I would highly recommend KHP and I would definitely use them again in the future.
5/5
GoogleHad two experiences with KHP 9 years apart. In both cases they were exemplary. They worked hard often in quite complex situations. Communicated regularly and tried to keep all parties up to date. They offered advice when needed and balanced the needs of the seller and buyer whenever they could.
Thank you for your kind words and 5 star review. We are glad we could help you move and we really appreciate you coming back to us. All the best for the future.
5/5
TrustpilotGeorgie and Julie were fabulous from…
Georgie and Julie were fabulous from start to finish with the sale of our property on kings hill.
2/5
TrustpilotUnprofessional!!
I felt KHP staff are very blasé. Right from the beginning the communication was very difficult. I had to ring the KHP offices several times to request an application form for the property I was interested in renting. Even though I was told that it would be sent the day before. I had call KHP three times on the same morning before the form even materialised. I also lied to by one of the agents that I spoke to, this person said “i am really sorry the email has not come through to you.” He said “I thought your email ended in gmail.com and not googlemail.com”. 😂 At this juncture I was merely exercising my rights out of principle because it was quite evident that no one at KHP genuinely wanted to help me. The lasting impression left on me is to only work with businesses who act professionally and make clients feel welcome. Ps. I was told the landlord of the place I wanted to rent rejected my application because they are seeking a non-guarantor tenant 🤪😂FYI-Ive been a private tenant for past three years without any issues whatsoever. No late or missed payments, Good relationship with all the neighbours and flat is maintained to high standard. Moreover my guarantor owns multiple properties and have an Income of around 150k/year not to mention the excellent credit history. This person has also been my guarantor for past three years.*reply to khp.me👏🏿 The ethos and ethics of kph.me are clearly demonstrated in your response.
We are sorry you have felt the need to leave us a negative review. We are extremely busy which was explained at the time. However this did not cause any delays in processing your application, your application was processed well within the time frame needed to facilitate a move in on the day the property was available. The reason you were unsuccessful in your application was due to the fact you need a guarantor. The quality of your guarantor was never questioned. As was explained at the time, the landlord of the property simply did not want a tenant that needed a guarantor as you clearly state you do and have done in the past, on this review. This is the landlord's decision. As soon as we had instruction from our client you were made aware, all of this done at no cost to yourself.We wish you well with your property search.KHP
5/5
TrustpilotFabulous customer service - highly recommend
Fabulous customer service despite our challenging buyer. Thoughtful and understanding throughout our probate sale we can highly recommend thank you.
5/5
TrustpilotHundred per cent top service!
I bought my house through KHP 5 years ago, and they went the extra mile so it was a no brainer going back to sell it. Again they excelled with their service and back up in what is such a stressful process! No false promises just to pacify, but straight talk and ensuring expectations were kept in check! Julie is a star!
5/5
TrustpilotKHP Paddock Wood - Selling Property
From first listing the property we were kept fully up to date on progress. Once we had an acceptable offer we had regular updates on progression of the sale. Special thanks go to Leo for his attention and good natured humour during the final weeks leading up to the Sale.
5/5
TrustpilotTunbridge Wells Country Homes (KHP)…amazing team!
Tunbridge Wells Country Homes (KHP) were brilliant - really efficient and great communication. I would highly recommend them to anyone thinking of putting their property on the market. Georgie and his team put my mind at rest every step of the process. Highly professional and trustworthy team.
5/5
TrustpilotA professional, friendly service. Excellent!
I have needed 3 different estate agents in the last year. KHP was by far the best.
5/5
GoogleCouldn't of been happier with the service provided by the team at KHP Country Homes. Communication was periodic and useful, the photos taken where very professional, and our home sold very quickly for more than we thought. We had issues with the house we purchased and KHP played an important part in getting the deal over the line. Couldn't recommend enough.PositiveProfessionalism
Thank you for your kind words and we are really pleased we were able to help with your sale and purchase. We are grateful for your recommendations and wish you all the best in your new home.
5/5
TrustpilotVery impressed
Very impressed, property was put on the market within a day or so, that weekend 5 viewings and 3 offers, two of which were over the asking price. The best offer was accepted and everything went smoothly without any hiccups. All staff very friendly and helpful, questions answered professionally and quickly, phones always answered promptly n a professionally welcome. I would definitely recommend using.
Thank you for your review. We are pleased you were happy with our service.
5/5
TrustpilotIndia Tinsley was outstanding
India Tinsley was outstanding. At every step of the process she was diligent and she always left the lines of communication open even when she was not in the office. India was instrumental in finding me my dream rental and I am very grateful. First class service well done.
5/5
TrustpilotWe've rented two properties so far…
We've rented two properties so far through KHP and the experience has been outstanding. India went above and beyond to get us into our new home as quickly as possible, and I'm really pleased with how friendly, polite and efficient she's been. Fantastic service, thanks KHP!
5/5
GooglePROMPT & PROFESSIONAL SERVICE, we were mortgage brokers acting on behalf of a purchasing client and found the agent to be efficient and responsive. WOULD RECOMMEND!
Thanks for the feedback and we were glad to help, thank you too for your assistance.
1/5
GoogleUsed KHP estate agent a couple of years ago and was totally unprofessional. Just tried to purchase a property with them and was once again treat unprofessionally. Extremely poor service recieved. You're response to this post is childish and will await Ombudsmans to investigate my complaint along with this review.NegativeQuality, Professionalism
Sorry you have felt the need to leave a negative review. Our version of events and that of our client, the owner, are very different. You offered on a property that had multiple offers. Another person was in a better position and the seller felt their conduct was more favourable so they decided to accept their offer. Sorry you didn't get your own way and we wish you well with any eventual purchase.
5/5
TrustpilotGreat service
Great service. Kept fully up to date throughout the whole process. Very efficient and 10 times better than a lot of other estate agents have I used in the past. India was extremely helpful and pleasant to deal with. Many thanks.
5/5
TrustpilotExcellent service
Excellent service - responsive, proactive and knowledgeable.
5/5
TrustpilotExcellent service from the West Malling branch
Louise and her team in the West Malling branch provided us with an excellent professional service for the sale of our property and we certainly recommend them.
4/5
TrustpilotCaroline needs a special mention
Caroline needs a special mention. You really helped to progress the chain, where others didn’t. You were informed, knowledgable and sympathetic when the going got tough. Thanks very much for being a professional. Paul & Sally.
5/5
TrustpilotThe team at KHP are excellent
The team at KHP are excellent! India is our main contact for our letting, she is always so quick, so helpful and follows up with me all the time. Would highly recommend for management of your rental property.
5/5
TrustpilotPositive, realistic, professional, and kind.
KHP have sold two properties for me recently. I have found them to be unfailingly positive, realistic, professional, and kind. They understand that buying and selling a home is a life experience, not just a business transaction, and they tailor their service to suit the needs of their customers. I have been pleased with their service and content that they have earned their fee by efficient communication and a can-do approach to what can be a complicated and drawn-out process.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Country Homes's Tunbridge Wells office has 113 reviews across two platforms: 15 on Google, 98 on Trustpilot (across the whole business).
Country Homes Paddock Wood is rated 4.8 out of 5 across all 113 reviews, and 4.3 out of 5 on Google from 15 reviews.
Country Homes Paddock Wood, 6 Commercial Road, Paddock Wood, TN12 6EN, Tunbridge Wells, TN12 6EN.
