Every review we hold for the Tunbridge Wells office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been a tenant in a property managed by Alexandre Boyes for 3 years and the whole experience has been nothing but exceptional, Racheal was amazing in showing us the property and getting us set to move in and Daniel has been brilliant in dealing with any issues we have faced, I have to say any problem we encountered was swiftly dealt with and we really felt well taken care of, there was no delay in dealing with any request we had throughout our tenancy.
Lastly, we asked if they can market the property before our contract ended and if a tenant was found release us from the contract early (we found a bigger property to move into) and they were more than happy to try and make this work for us and they did! They saved us around £1100 of what would of been wasted rent for us.
Cannot recommend enough, the team are brilliant and I hope to have the same experience of management in all my future rentals
Taaran · 22 October 2025
★★★★★ 5/5
GoogleWe’ve just come to the end of a 3-year tenancy with Alexandre Boyes and couldn’t fault the service from start to finish. My partner and I always found the team to be efficient, polite, and incredibly responsive, even out of hours when needed. A special mention to Dan, who was always quick and efficient in sorting out any maintenance issues, making sure everything was dealt with smoothly and without hassle. The whole experience was stress-free, and we wouldn’t hesitate to recommend them to anyone looking to rent in the area. 😊
Melissa · 21 August 2025
★★★★★ 5/5
GoogleI can't fault the team at Alexandre Boyes. I have used both sales (for buying and selling) and lettings, and the client care is second to none. A special mention to Rachel who goes out of her way to provide excellent guidance and advice for landlords and tenants. And to Dan, one of the loveliest Estate Agents I've met (and I've met many!)
Nadyne · 13 April 2024
Agent replied · 12 June 2024
Hi Nadyne, thank you so much for leaving this great 5* review for the firm, Dan and Rachel. We genuinely appreciate your repeated support over the years. Kind regards, Kate Boyes.
★★★★★ 5/5
GoogleWe can highly recommend Dan Boyes at Alexandre Boyes who handled our sale extremely well. As an estate agency Alexandre Boyes are highly professional, open and honest throughout the process , with a good selection of legitimate buyers on their books and a detailed knowledge of the Tunbridge Wells market.
Stewart · 13 October 2025
★★★★★ 5/5
GoogleI had such a wonderful experience with Alexander Boyes. After three years of bad luck with properties, being outbid or having sales fall through, I was starting to lose hope.
But when I found my current home, I completely fell in love with its potential, and with Dan’s help, we finally made it happen! His support, patience really made all the difference.
I’m so grateful and can’t wait to start this new chapter in my home. Thank you again!
CHARLOTTE · 9 April 2026
★★★★★ 5/5
GoogleWe approached Dan Boyes to sell our house in Autumn 2021 having found a house to move to. Dan was outstanding from the start and found us a buyer straight away. The entire process was seamless...and even more amazing, is that when the house we were going to purchase fell through, Dan found us our dream home, so we ended up both selling and buying through Dan...we even completed on both properties on the same day! Dan was in constant contact throughout with advice, guidance and helpful tips...all of which proved to be extremely reliable and helpful. I would highly recommend Dan Boyes and Alexandre Boyes. Thank you again!PositiveResponsiveness, Quality, Professionalism, Value
Matt · 13 June 2022
Agent replied · 12 June 2024
Dear Matt, thank you for taking the time to write this brilliant review of your AB experience. As a small family business we take pride in the name above the door and in all we do. Kind regards, Kate Boyes.
★★★★★ 5/5
GoogleI approached Dan to help sell my late grandfather's house in Summer 2021. I was a trustee on the estate, and the part I dreaded most was selling the house (having never done it before). Dan's exceptional knowledge, his professionalism, along with his care and attention made the entire process by far the easiest and most stress-free of my duties. The network of clients that Alexandre Boyes has provided us a buyer who made an offer greatly in excess of the asking price, which was amazing! I'm very grateful, and would, without a doubt, highly recommend Dan and the Alexandre Boyes team.
Alex · 13 June 2022
Agent replied · 12 June 2024
Dear Alex, it was a genuine pleasure to work with you and guide you through the process. Thank you for sharing your experience and your kind words. Kind regards, Dan Boyes
★★★★★ 5/5
GoogleAlexander Boyes were recommended to us by a friend and we're so happy we took their advice. Dan Boyes is a complete pro and made the sale of our flat absolutely painless (I now believe all estate agent horror stories are a myth!!) and we couldn't imagine a better service. Thank you Dan! Five stars are not enough!
Abi · 29 June 2025
★★★★★ 5/5
GoogleIt was my first time renting in Tunbridge Wells, and Rachel and the team made the whole process completely stress-free and straightforward. They were attentive, professional, and quick to answer any questions I had. I’d highly recommend them to anyone looking to rent in the area!
Angela · 15 October 2025
★★★★★ 5/5
GoogleAlexandre Boyes have just sold a property in Capel for us after having also let it for us for 8 years prior. Both the sales and lettings teams are excellent (in particular Dan on the sales side and Rachel on lettings). They are knowledgable, responsive, honest and friendly. We wouldn’t hesitate to recommend either service when wanting to let or sell in the Tunbridge Wells area.
Helen · 4 October 2024
★★★★★ 5/5
GoogleAs a landlord my property has been fully managed by Alexandre Boyes for over 10 years.
Always grateful to Dan Walker & Rachel Norris, who through the years have delivered an excellent service.
Dan always hands on and going the extra mile especially during Covid & recently with a roof leak in our block -
Rachel with her good marketing skills & good, friendly communication.
Our block has now joined the AB Hybrid bookkeeping service - We so look forward to working with Kate & Sharon with their guidance & good advice. Highly recommended all round.
Jacqueline · 13 October 2025
★★★★★ 5/5
GoogleAlexandre Boyes were highly recommended to us by a friend, who had used them for 3 moves! Having just had a truly excellent experience selling our house with them, I can now absolutely understand why. Dan went completely above and beyond to …
Steph · 16 June 2025
★★★★★ 5/5
GoogleAlexandre Boyes have just sold a property in Capel for us after having also let it for us for 8 years prior. Both the sales and lettings teams are excellent (in particular Dan on the sales side and Rachel on lettings). They are …
H · 16 April 2025
★★★★★ 1/5
GoogleI recently concluded a tenancy with Alexandre Boyes, I feel it's important to share my experience for the benefit of future tenants.
Initially, the estate seemed promising; however, I soon faced significant issues. The most pressing was a large damp problem within both bedrooms of the property, which was acknowledged by the agency but, disappointingly, remained unresolved for the last six months of my tenancy. This not only affected my living conditions but also raised concerns about long-term health impacts.
Another surprising oversight was the miscommunication regarding the property's parking situation. I was informed the road was public, but it turned out to be private, leading to unnecessary tension with neighbors.
Furthermore, my experience with the deposit return process was particularly stressful. The attempt to withhold the majority of my deposit without clear justification was unsettling. Thankfully, the Tenancy Deposit Scheme (TDS) mediated, resulting in a £400 return in my favor, which highlighted the discrepancies in the agency's claims.
Despite these challenges, I attempted to facilitate a smooth transition by allowing viewings after I moved out, two months before the end of my agreement. I even reached out proactively to ensure the property was left in a satisfactory condition for the next tenant. Regrettably, my efforts to communicate and address potential issues were met with silence, only for these same points to be unfoundedly cited against me at the end of the tenancy.
I could talk to more examples of failure from Alexandre Boyes such as the broken back gate which they were aware of as I had reported it twice already, The next door neighbor ended up paying for the repairs in the end due to the lack of response from Alexandre Boyes.
This experience has been a learning curve. While I understand that managing properties and expectations can be challenging, transparency, communication, and action are crucial in the estate agency business. I hope this feedback serves as constructive criticism for Alexandre Boyes, to improve their service for future tenants.
Harry · 13 April 2024
Agent replied · 12 June 2024
Thank you, Harry, for taking time to leave this review and we are happy to respond.
You emailed Alexandre Boyes a few months before the natural end of your tenancy to say that “the property is lovely” you were “just relocating closer to work” but earlier than the end date as your partner wanted to move quickly to be nearer their workplace too. You offered the “option of listing the property early and if you find a suitable tenant to replace me…we could agree to end the tenancy early”. The landlord agreed and the property was remarketed.
At the end of your tenancy the landlord made a deposit claim based on reports produced by an independent inventory clerk rather than Alexandre Boyes. The reports compared the condition of the property at the start and end of your tenancy. It is not always possible that tenants and landlords will agree on deposit deductions and that is why the TDS exists to mediate. Before sending the disputed claim to the TDS you had already agreed to a £334 deduction for professional cleaning as per the contract (and renting with a pet) and the removal of the rubbish you left at the property. £554.00 was also returned to you. Your deposit was £1,442.00 and the TDS were asked to adjudicate on a £454.00 contribution towards some redecoration for example making good making good shelf bracket holes, and replacing the fridge freezer drawer broke during your tenancy. The TDS awarded the landlord £100 and £354 was returned to you. The entire claim was based on invoices for actual works carried out and the inventory clerks reports of which you received copies. Your review says that Alexandre Boyes attempted to withhold the majority of your deposit without clear justification which does not fairly represent events. We are pleased that you were able to use the TDS to settle the dispute.
From time-to-time buildings need maintenance particularly buildings of an age. The freshwater ingress into the bedrooms required scaffold and major roofing works. Due process requires comparable estimates for the landlord’s approval and fair weather to execute the external works. You relocated and the tenancy ended before that process was exhausted. As you know the gate was repaired by the neighbour before the landlord had a chance to arrange this, and you emailed us to say not to go ahead with some minor painting requested at the start of the tenancy as you had placed furniture in front of the area.
This period terraced cottage is in a semi-rural position, situated in a narrow dead-end road, off a narrow country lane. The property was marketed with parking on the road, rather than designated parking, and you viewed the property before making an offer. You were also advised it would only be suitable for a small car parked outside as otherwise it would block the road for other users.
Alexandre Boyes are committed to providing a professional service. If things go wrong, we want you to tell us about it so that we can improve our services and resolve issues as soon as possible. As you know we operate an internal complaint process and are members of a redress scheme. That option is available to you and would have given Alexandre Boyes a fair opportunity to investigate your concerns rather than responding to an unbalanced review designed to deter consumers from using our services and damage our reputation. We would like to invite you to follow our complaints handling procedure which can be found by following this link https://www.alexandre-boyes.co.uk/complaints-handling-procedure/ or visiting our website.
Kind regards, Alexandre Boyes
★★★★★ 5/5
GoogleWe completed today on a purchase sold by Alexander Boyes. Dan was always available for questions and queries, despite the home owner living abroad they made the process painless and efficient. There were several complications outside of our …
Jeremy · 16 April 2025
★★★★★ 5/5
GoogleA brilliant independent estate agent. Dan has overseen our house purchase from start to finish. Always in contact with updates, chasing when required. Very efficient, knowledgeable, personal and friendly service. A genuine pleasure to deal with. We would highly recommend to anyone looking for a similar service.
Carol · 26 March 2026
★★★★★ 5/5
GoogleWe purchased a property via Alexandre Boyes and would certainly recommend them. Dan is an expert in his field and throughout the process was very responsive. Having dealt with other agents in Tunbridge Wells, we found that Alexandre Boyes offers a more personalised approach and their local market knowledge is second to none.
Stephen · 5 June 2024
★★★★★ 1/5
GoogleI write not as a client but as the resident of a property directly behind Beaumont House, a building managed by Alexandre Boyes. There has been a long standing issue regarding communal bins , overfilling, incorrect disposal and as a result a squalid environment that has genuine health and safety issues. As property managers AB have not addressed the core problems and as a result I have to live with the stench of their resident's rotting putrified food. This is a disgrace and their complete lack of social and environmental responsibility in this instance needs to be registered.NegativeProfessionalism
Simon · 26 August 2021
★★★★★ 3/5
GoogleThe three stars are for Alexandre Boyes letting staff. However be careful of their attitude toward some of their owner occupiers ? . Very considerate at first until you start to realise that your enjoyment of said property is somewhat rigidly controlled and monitored on a daily basis ? . My advice would be despite postcode envy as both a renter and a landlord i would always favour perhaps a rental where the owners do not live in situ . Seems to me that this creates unnecessary tension and associated problems that do not exist in law . Fortunately this is covered by The Landlord and tenant act circa 1988 . CAVEAT EMPTOR.
Jude · 13 June 2023
Agent replied · 12 June 2024
Hi Jude, thank you for your review of our lettings team. Unfortunately we do not know your full identity nor the issues you are referring to. Please do contact our office should you wish to discuss anything further. Kind regards, AB Lettings.
★★★★★ 1/5
GoogleI can’t tell if the staff at Alexandre Boyes are incompetent, lazy, or simply don’t care about the properties they are paid to manage. I suspect it’s a combination of all three. In November 2022, I had the misfortune of moving into a flat on an estate managed by Alexandre Boyes. Shortly after I moved in, I heard scuttering and scratching coming from the attic above the property. I reported this straight away, and it took them a week to even acknowledge the problem. I had to follow up with numerous emails and phone calls (which they never return). Finally, after a month and a half, they arranged for pest control to attend to the property. By then, the rodents in the attic had managed to scratch a hole through my ceiling (see photo).
Pest control confirmed that squirrels were probably getting into the attic via trees outside the property, and that these would need to be trimmed. It also emerged that electric cables in the attic had been chewed on. This is obviously a serious risk, which Alexandre Boyes are aware of but don’t seem to care about.
A contractor has since provided Alexandre Boyes a quote to inspect for holes in the roof of the building and trim the trees, which has been sitting with them for weeks. The contractor himself told me they are always very slow to address any issues. I have yet to receive an update, and have now had a hole in my ceiling for over a month, in the middle of winter. At no point did it occur to them to even provide a temporary fix to the ceiling. In fact, they have ignored requests for one. I can still hear the squirrels running around and scratching, and constantly worry that they will do further damage to the property. This whole experience, and the fact that Alexandre Boyes have shown themselves to be completely unreliable when it comes to dealing with maintenance issues, has totally ruined my enjoyment of my new flat.
If you care about your mental health and the state of your property, stay far away from Alexandre Boyes. They seem to think it’s perfectly fine to ignore residents and leave major issues unattended for months. In all my years renting in London, I have never come across such bad property management. Alexandre Boyes should be ashamed of the incredibly poor level of service they provide.
Julie · 13 June 2023
Agent replied · 12 June 2024
Thank you Julie for taking time to leave this review. We are sorry that you felt the need to shame our staff and leave a review designed to deter people from using our services.
We have responded to you directly and invited you to raise your concerns directly with senior management. We always take complaints seriously and work with people to resolve their genuine concerns. As you know neither the pest control company or carpenter were able to locate the entry point from inside and a scaffold tower will be needed to make further investigations. The costs for this have been sent to the owner of the building for approval and the team will update your directly.
Kind regards, Alexandre Boyes
★★★★★ 5/5
GoogleDan Boyes recently helped us successfully sell our house in Tunbridge Wells. He is a consummate professional and has an excellent understanding of the local property market. We appreciated him taking the time to build a relationship with us and genuinely understand our situation. He was also able to recommend reliable local trades people and in general was able to help us in a number of ways, providing an excellent experience start to finish. Very happy to highly recommend him and the Alexandre Boyes team.
Rodney · 13 June 2023
Agent replied · 12 June 2024
Hi Rodney, thank you for this great review and sharing it. It is much appreciated by the AB team. Kind regards, Kate Boyes
★★★★★ 5/5
GoogleWe had bought our house 19 years ago through Alexandre Boyes and had excellent experience with them, it was only natural that when the time came to sell, we went back! We received an excellent service from Dan again. He dealt with us personally throughout the process, and to have found a buyer so quickly just when the UK economy was in such turmoil was nothing short of a miracle. He was extremely responsive and always kept us informed.
Chelin · 13 June 2023
Agent replied · 12 June 2024
Hi Chelin, thank you for this 5 star review. It was an absolute pleasure to be invited back to help you with the sale and assist you through the process. Best regards, from the AB Team
★★★★★ 5/5
GoogleAs a long-standing director on the governing board for our block of flats I have dealt with Alexandre Boyes for many years and found their level of service to be most satisfactory. My only concern was the service level was adversely …
David · 16 April 2025
Agent replied · 11 January 2025
Thank you David for your kind words about Ashleigh, your property manager. Your loyalty over these many years has always been appreciated and we welcome feedback that enables us to enhance clients positive experience of our block management services. Kind regards, Rachel / Operations
★★★★★ 5/5
GoogleI wouldn't trust selling my house to anybody else. Dan is professional, realistic and easy to deal with. Most importantly, to me, he has great integrity and I trust him. I wish the he was selling the house that I am buying too!PositiveResponsiveness, Quality, Professionalism, Value
Samantha · 13 June 2021
Agent replied · 12 June 2024
Thank you so much Samantha for taking the time to leave this review. Its a pleasure to work with you. Kind regards, Dan
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