Trusted Agent profile · Tufnell Park, Greater London

Verified

Marsh and Parsons reviews in Tufnell Park

4.7

★★★★★ Excellent

281 reviews across 3 platforms

122 Fortess Road, Tufnell Park, Greater London, NW5 2HL

Part of Marsh, see every office.

Marsh's office in Tufnell Park, Greater London, at 122 Fortess Road, is rated 4.7 out of 5 across 281 reviews on three platforms, including 254 Google reviews rated 4.7.

Google logo

4.7 / 5

254

Reviews on Google

This office

Facebook logo

4.2 / 5

25

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

2

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Tufnell Park office, from every platform, shown as written. First names only.

5/5

Google

Sold my flat in Archway recently through Marsh & Parsons (with Rishi). Rishi was great in all the process - reactive to email which is a must - their price was competitive, and the process went relatively smoothly. They managed to find a good buyer in a tough market, and everything went as expected.

Fabien · 14 October 2023

Agent replied · 28 October 2023

Dear Fabien, Thank you for your kind comments regarding the Camden & Tufnell Park team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I had a really great experience with Marsh & Parsons, especially working with Rishi. He was professional, responsive and genuinely helpful throughout the whole process, always keeping me updated and making everything feel much smoother. …

Anna · 13 March 2026

Agent replied · 13 April 2026

Dear Anna, Thank you for your kind comments regarding Rishi and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

This was the first time I’ve dealt with Marsh and Parsons, Kellen was super helpful and polite over the phone, the nicest, most helpful letting agent I’ve ever spoken with in London.

Malwina · 26 November 2024

Agent replied · 10 December 2024

Dear Malwina, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Lesley

5/5

Google

The service was super. I had worked top tier agencies in the area and even made complaints about the quality of their services. The agents in Marsh and Parson, especially Oliver, were very proactive and responsive to the queries I made. They succesfully managed the relationship with the seller and provided timely updates. I strongly recommend them if you are looking properties near Tufnell Park.

Basar · 2 November 2022

Agent replied · 30 July 2023

Hi Basar, thank you so much for taking the time to leave this positive review! We're delighted that you are happy with your experience with us, and we will be sure to pass your feedback onto Oliver and the rest of our team in Tufnell Park. All the best, Marsh & Parsons

5/5

Google

Alice is extremely polite and very helpful - doesn’t waste my time like other agents. All properties suggested always entirely to spec, goes the extra mile with the search and always very personable on the phone. Wish all agents were a bit more like her!

J · 22 March 2024

Agent replied · 20 June 2024

Dear JW, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better with Alice in the office who will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Google

We worked with Rishi at Marsh Parsons on the sale of our property which went very well. Rishi handled the sale with diligence and was highly professional and pleasure to work with.

Otis · 2 November 2024

Agent replied · 9 November 2024

Dear Otis, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Lesley

5/5

Google

Phoebe was so helpful and informative during the process of letting my place out. I hadn’t done so before but she was clinical with her vetting of applicants & I was extremely impressed with the service she delivered! Thanks again Phoebe

Tom · 30 May 2024

Agent replied · 20 June 2024

Dear Tom, We really appreciate you taking the time to leave such lovely comments about Phoebe. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Google

We recently bought our new home from James Donkin at Marsh & Parsons and can't recommend him highly enough. James was incredibly friendly, helpful and professional throughout the entire process. He took the time from the very beginning to understand our needs, answer our questions and offered a level of service that was flawless and felt tailored to us. He always kept us well informed of how things were progressing and made what usually is an extremely stressful period feel quite simple. Huge thank you to James and Marsh & Parsons!

Jessica · 31 July 2017

Agent replied

Thanks Jessica. Great to hear about your experience with James - we've passed on your thanks to him and the team. Very best of luck in your new home!

5/5

Google

Drin Rama is an exceptional estate agent! He went above and beyond to help me find my dream home. His knowledge of the market and attention to detail were invaluable throughout the process. I highly recommend Drin for anyone looking for a flat in London

Senya · 22 January 2024

Agent replied · 20 June 2024

Dear Senya, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Camden office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Lesley, Customer Relations Team

5/5

Google

Alice was so helpful and professional. She had the answer to all our questions and was able to find us a place we love in such short time !!! Have recommended to other friends looking for a flat

Jason · 6 June 2024

Agent replied · 20 June 2024

Dear Jason, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team

5/5

Google

Phoebe was really helpful when you were considering letting your flat. Very professional and always on hand to answer any of our questions. I would really recommend, and will be using Phoebe again in the future

Harriet · 6 June 2024

Agent replied · 20 June 2024

Dear Harriet, Thank you for your kind comments regarding Phoebe and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

5/5

Google

Phoebe was incredibly helpful when I was considering letting out my property. She was very knowledgeable and patient and was very quick to find me a new tenant! Would highly recommend Phoebe at Marsh and Parsons

Sarah · 6 June 2024

Agent replied · 20 June 2024

Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Within a week, with the help of the wonderful Alice, we found the house and sorted out all the administrative issues around it. Alice is very professional with a human approach. Thank you Alice 🙏 …

Tereza · 30 May 2024

Agent replied · 20 June 2024

Dear Tereza, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Lesley, Customer Relations Team

5/5

Google

We worked with Rishi on the sale of our flat. He was professional and responsive from viewings to completion. We were happy with service provided.

Aurelie · 26 November 2024

Agent replied · 10 December 2024

Dear Aurelie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

We worked with Gyan who couldn't have been more helpful on understanding our requirements and his pro activity. He even called once he knew we had found somewhere with another agent and offered to stay in touch 👍🏻👍🏻 …

Joshua · 22 March 2024

Agent replied · 20 June 2024

Dear Joshua, Thank you for your kind comments regarding Gyan and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Lesley, Customer Relations Team

5/5

Google

Alice was extremely friendly and very professional. She took the time to find suitable properties for my criteria and organised consecutive viewings were possible to streamline this process which made things easier. Highly recommend!

Annabel · 6 June 2024

Agent replied · 20 June 2024

Dear Annabel, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alice. Please do not hesitate to contact us again. Kind regards, Lesley, Customer Relations Team

5/5

Google

Rishi & Martin are great, incredibly diligent and go above and beyond. Highly recommend working with both of them in house sale or purchase.

Martina · 30 March 2026

Agent replied · 13 April 2026

Dear Martina, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

My experience with Marsh and Parsons completely changed when Rishi came on the scene. He secured my sale very quickly in a challenging market and went above and beyond through the entire process. Thank you Rishi!

Miranda · 22 March 2024

Agent replied · 20 June 2024

Dear Miranda, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team

1/5

Google

I don’t usually write reviews but almost 9 months after signing a lease with Marsh & Parsons, I feel I have to. My partner and I were rushed to sign a lease, and were asked to offer over the quoted 12 month contract to ensure we were successful. We added our terms to the contract, regarding work to be completed in the property before we moved in. We then signed the contract; 24 months with an 18 month break clause. This is a nice property £2,400 /month, we chose to spend more to have a nicer property, with things in working order, safe and sanitary. We expected Marsh & Parsons to fulfil their side of the contract, as it was approved and signed by the landlord. When we moved in the work was not done, a broken window, open fireplaces letting rain, wind and bird faeces into the kitchen/living room and bedroom. There are a number of other issues but these are the most urgent, yet we’re still here, May 2024 with a broken window in the bathroom and bird faeces, wind and rain coming down the chimney. We moved in just before winter, in October 2023, and as you can imagine, we have racked up huge heating bills paying to heat the house with an open chimney in the kitchen/ living room, open chimney in the bedroom and a broken window in the bathroom (it doesn’t shut). When telling Marsh & Parsons about the bathroom window their response was: “ In terms of the bathroom window, our contractors who have attended advised that they did inform you a very small amount of air was getting through the window frame, which will aid in the bathroom mould management. Therefore, the landlord has decided not to complete any remedials for this issue.” When we have any issues with the house - broken windows, cabinets falling off walls, shower leaking into the hall downstairs, etc. Marsh & Parsons put the job out to a number of contractors. Each contractor then contacts us directly to arrange a visit to make a quote. We have already facilitated three viewings with different contractors for the chimney alone, and countless others regarding other works. This is hugely time consuming, inconvenient and unprofessional. Considering the work should have completed before we moved in and Marsh & Parsons should have a trusted contractor to provide services, I strongly advise people against signing a lease with them. They do not honour their contacts, they do not have a contractor they trust, you will have to facilitate and organise many different contractor visits on behalf of Marsh & Parsons and have to explain yourself and the property issues over, and over again. In addition to the above, we notified Marsh & Parsons on May 14th (10 days ago) that we have noticed a leak from our shower going into the main building hallway below. This is the hallway used by all tenants, water pours from the ceiling when the shower is used and this has caused yellow staining and large wet marks on the ceiling. I can only assume this has caused some serious issues with the flooring and may impact the floor/ceiling integrity. We facilitated a meeting with one of Marsh & Parsons’ contractors to come and take a look, so he could get a quote. The work has now been booked for May 31st, another 8 days from now. This demonstrates the lack of urgency or care on their part.

Bridey · 30 May 2024

Agent replied · 20 June 2024

Dear Bridey, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Lesley, Customer Relations Team

5/5

Google

Saira was super helpful in answering some questions I had regarding my daughter’s property search. Definitely would recommend x

Kb · 25 December 2024

Agent replied · 12 January 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley

5/5

Google

Alice was very knowledgeable about the property she showed us, turned up on time and gave me a follow up call after the viewing to discuss next steps and was a general delight!! Thanks Alice!

Jake · 22 March 2024

Agent replied · 20 June 2024

Dear Jake, Thank you for leaving a 5 star Google review. Kind regards, Lesley, Customer Relations Team

5/5

Google

Gyan was very helpful and friendly! He easily went with the flow when my circumstances changed. I was very busy with work but he made sure our business kept going by regularly following up. Would recommend working with him!

Meka · 10 December 2023

Agent replied · 31 December 2023

Dear Meka, Thank you for leaving a 5 star Google review. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

Ismahaan was such a pleasure to work with and kept constant, open, and honest dialogue about what we want, what we can afford, and how the lease process was going. Friendly service with just the right amount of attention... Can't wait to move into our new home!

Zach · 1 May 2023

Agent replied · 30 July 2023

Dear Zach, Thank you for taking the time to leave a lovely review regarding Ismahaan. Kind regards, Lesley Alford, Customer Relations Team

5/5

Google

I used Marsh&Parsons to find a rented house and I cannot be happier with the work of Alice McNamara. She has been patient, professional and understanding. Everything went smoothly so it's a 5* from me. Fia

A · 13 January 2024

Agent replied · 12 January 2025

Dear Fia, We really appreciate you taking the time to leave such lovely comments about Alice. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Camden & Tufnell team in the future. Kind regards, Lesley Alford, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Marsh's Google reviewsLeave Marsh a review
The Trusted Agent

Is this your office? Claim your page.