Bridgfords Altrincham Sales reviews in Trafford

★★★★★ 1/5

Trustpilot

ignored, patronised and falsely accused

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company): * being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back. *several issues we reported in our first week STILL have not been addressed, it's a joke. *it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day. *we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied. *it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after. *I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1. *customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway. *during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens. *we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me. *this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering. all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

MW · 26 May 2026

★★★★★ 1/5

Google

Have tried 3 times in 2 days to get in contact with the mortgage advisor and no one is picking up. This is after someone from the office called to follow up after my inițial visat. I have asked him and the mortgage advisor to send an email and haven't received anything back. This looks like a big waste of Time further down the proces of buying a house.

Delluci · 1 December 2025

★★★★★ 5/5

Google

Massive thanks to Shajeel who was professional and friendly from the get-go and has assisted greatly with my moving to a rental property! Highly recommend him!

Emma · 11 October 2025

★★★★★ 5/5

Google

Bridgfords Altrincham dealt with both the sale of our house and purchase of our new property. We was extremely impressed with all the team especially Ashley, he was professional, very knowledgeable and nothing was to much much trouble, all the team went above and beyond to get the sale and purchase over the line. We would not hesitate to use them again. Great experience dealing with them Thankyou for all you hard work !!!

Gill · 24 October 2023

★★★★★ 1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

★★★★★ 3/5

Google

Very unpleasant and traumatic experience. I had rented one of their properties and even after 1 month since I vacated the property, they have not returned the deposit. They did a checkout report and most of the points in the report were from the original inventory. Replied to them regarding the same, and even after 14 days they do not have the courtesy to respond back or even acknowledge the mail. When I went to visit the Altrincham office, they told that it is not their department but will try to sort out the matter. However, that was just words and nothing was done. Received a response from Saj who wrote to the Deposit Team last week. However there has been no response from the deposit Team yet.

KUMAR · 5 July 2025

★★★★★ 5/5

Google

I just recently had a viewing with bridgfords and they couldn’t have been more helpful and efficient.A lot of people have recommended the Altrincham branch to me so i thought i’d give them a try and i couldn’t be happier that i did! Excellent service from start to finish , special thanks to Sam who went above and beyond to ensure everything went as smooth as possible. Highly recommend !!

Kate · 24 October 2023

★★★★★ 1/5

Trustpilot

Landlords (and tenants!) - avoid this agent

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent. Landlords - Do yourselves and your tenants a favour and choose a different agent. You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself. Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Paul_reflects · 15 April 2026

★★★★★ 5/5

Google

Bridgfords have been helping with the letting and management of my property since 2021. Most recently, in the last couple of years namely Saj, Ava and Giovanna have been the agents helping to look after the property. I have been thoroughly impressed with the support I have received from them. A much smoother running of the tenancies has been able to be achieved with their much needed support and advice, along with orchestration of required contractors; specifically during changeover periods - at times these have needed to be organised urgently. Many thanks indeed for helping with my rental. Victoria

V · 10 June 2025

★★★★★ 1/5

Trustpilot

Got bored of chasing them

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them. They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet! I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Kiwi · 15 April 2026

★★★★★ 5/5

Google

I Recently sold my property through Bridgefords and accepted an offer at an impressive £7k, more than the asking price, so I was very happy with the marketing and sales expertise from the Sales team. The level of customer service and professionalism was first class and my sales agent Nicola was always easy to get hold so any queries I had where chased and dealt with quickly. Having dealt with other not great estate agents in the past couple of years I could really tell the difference in a sales team that take pride in their work. I was always made to feel as if my flat getting sold was a priority at crucial points in the Sales process. Would 100% recommend using this Estate agentPositiveResponsiveness, Quality, Professionalism

Mike · 24 October 2022

★★★★★ 5/5

Google

I have extremely positive feedback to give Nancy at Bridgefords, Altrincham. I viewed my prospective apartment twice, both times convenient to myself and received all the relevant information I needed. Nancy picked up any queries I had during the purchase, got back to me quickly and kept me informed at all times. She is professional, knowledgable and a pleasure to deal with. Thank you Nancy :).

Megan · 28 November 2023

★★★★★ 5/5

Google

We changed to Bridgfords after a poor experience with a local agency in Timperley. We had the pleasure of dealing with Ms Radhika Patel who was absolutely brilliant at keeping in touch every step of the way which made the experience a good one. They sold our house for a fair price in just under 2 months. I would definitely recommend Bridgfords after our experience.

Jamie · 2 November 2025

★★★★★ 5/5

Google

Radhika was a great estate agent to work with. She was friendly, knew a lot about the process, and always listened to what I needed. Radhika made everything easy and stress-free. I’m really happy with her help and would recommend her to anyone looking for a good estate agent.

Murali · 11 October 2024

★★★★★ 5/5

Google

We had an excellent experience selling our property and also buying another house through Bridgfords in Altrincham. A big thank you especially to Tracey, Radhika , Nancy and Louisa, they were fantastic from start to finish and keep us updated in each stages of the process. Outstanding service from the team and we able to found a home that we absolutely love. We are really happy with their service and would recommend them to anyone looking for a good estate agent.

Radish · 1 May 2025

★★★★★ 5/5

Google

Harriet the new Lettings manager was so informative and knowledgeable when it come to new legislations and any questions I had. Libby helped at every stage and made the whole process really smooth - highly recommend.

Ryan · 11 June 2026

★★★★★ 5/5

Google

As a private landlord finding new tenants and managing the transition always adds to the pressure of letting a property. Lisa and Claire have been excellent helping us through the process. Total confidence and trust in there ability and professionalism. All ways at hand to answer those tricky questions. Wouldn't hesitate to use them in the future. Thank you Altrincham team.

Kevin · 24 October 2023

★★★★★ 1/5

Trustpilot

Well what I can say! SHOCKING SERVICE.

Well what I can say!! After 7 years we have had enough and made the decision to move after countless problems. I am now having to move away from the area I grew up in and also I have to let my pet dog go after all the problems and YES BRIDGFORDS YOU ARE TO BLAME!!!! When we moved into the property it was just about habitable, it should not of been presented in the way it was but we were desperate. Over the years we improved the property ourselves and made it a nice home and we genuinely felt at home. Problems included heating pump problems, shower problems, we were left without a gas hob for 6 weeks, had to live practically off ready meals. Roof leaks, boiler problems which take weeks or even months to resolve. The penultimate decision to move was made when we were left without heating over the Christmas period, the house ended up like an ice box to the extreme causing massive distress to us and our young children, but they just don't care, waiting days and days for quotes to be accepted. Money comes before Health and Safety with these guys and to top it off we are being harassed to arrange viewings for new tenants, absolute joke. Unlucky for them is that I know property law, probably better than them and I have the right to refuse access to them until tenancy agreement ends. No one from the agency has ever been out to inspect the property in 7 years but they are willing to show people around, for they all know the property could be trashed. Absolutely unprofessional, some staff should be nowhere near the business of real estate. I think they think that payment of rent is just for the property, its not you pay rent for a service to which you do not get! DO NOT RENT A PROPERTY FROM BRIDGFORDS. Its just a shame it has come to this but they are to BLAME FOR IT ALL!! SIMPLE. GOOD LUCK TO WHOEVER MOVES IN!!

REECE · 5 February 2026

★★★★★ 1/5

Trustpilot

Absolutely shocking

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

Melanie · 8 April 2026

★★★★★ 5/5

Google

I was in a desperate rush to sell as my dream onward move wouldn’t consider my offer before I’d sold. Tracey went out of her way to get me on the market, even doing the photos herself to save time waiting for a photographer. She suggested a higher sale price for my property compared to other quotes, and I received an offer very close to the asking price. Nicola was also especially helpful, keeping me up to date with what was going on down the chain. I am so relieved I didn’t use an online company. Would definitely recommend.PositiveResponsiveness, Quality

Emma · 24 October 2021

★★★★★ 5/5

Google

We appointed Bridgfords for the sale of our house and as a result of the depth of their network, they were also the agent for the purchase our new property which completed in March 2021. Tracey (Branch Manager) was personable, friendly and engaging right from the first time she pitched to sell our house and during the long intense months prior to completion. Clare was constantly in dialogue with all the parties (vendor, buyer and solicitors on both sides) and was instrumental in helping get the deal over the line when it almost fell through at the last minute. The communication was excellent and representation from Tracey and Clare was of the highest quality - I cannot thank the ladies enough for their assistance. They come highly recommended if you're looking at selling or buying in the Altrincham area.PositiveResponsiveness, Quality, Professionalism, Value

Lekan · 24 October 2021

★★★★★ 5/5

Trustpilot

Holly & Nathanial @ Stockton Heath

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything. Thank you for going above and beyond for me.

RL · 4 August 2026

★★★★★ 1/5

Trustpilot

Avoid

Unfortunately, i read these reviews quite late and I am in agreement with all the negative opinions about Bridgfords Withington. We tried to buy a flat, but when we told them that we have our own mortgage advisor, the communication stopped. When we tried to get updates, they would try to discourage us to continue. They went on making an offer for our maximum budget, despite only having 1 additional buyer who offered 25k less than us. Dishonesty/ lack of transparency and totally unprofessionalism, especially Richard/ Hammad. I am happy I did not use their services, and I now select properties which are not in their portfolio. Quite sure the seller has received a lower offer as well, which is a shame as the flat was superb. Avoid!

Horia · 4 June 2024

★★★★★ 5/5

Google

We recently bought our home through Bridgefords, completing in January this year. The team was always personable. Nicola was regular with contact and super friendly. We were always able to speak to someone from the office- where Nicola was on a call, Claire and Tracy in particular were a great help too. Buying a house is a stressful even at the best of times but we were supported throughout by the team at Bridgefords. Thanks ladies!PositiveResponsiveness, Quality, Professionalism

Josie · 24 October 2021