Trusted Agent profile · Trafford
★★★★★
616 reviews across 2 platforms
15 The Downs, Altrincham, WA14 2QD, Trafford, WA14 2QD
Bridgfords's office in Trafford, at 15 The Downs, is rated 2.8 out of 5 across 616 reviews on two platforms, including 170 Google reviews rated 4.6.
Every review we hold for the Trafford office, from every platform, shown as written. First names only.
5/5
GoogleThe staff at Brigfords were extremely helpful and speedy, specifically Saj who was a pleasure to deal with. Thanks a lot guys 🙂 …
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotThe Best Professionals in Property Management & Client Relations
I met the best professionals in Bridgfords since my entry into the UK. They followed every step with us and concluded the deal professionally.Lisa McNamara was exceptional and pragmatic, Lucy Dagless was following up in ensuring we made no mistakes as we progressed through the stages. We assured them of our utmost cooperation and will ensure we keep the asset in good shape and won't let them down for trusting us.Thank you Lisa. You are an asset to Bridgfords. Please accept our kindest regards.
1/5
TrustpilotI moved out over a month ago and still…
I moved out over a month ago and still haven’t had a single update about the return of my deposit. Sadly, this is entirely in line with the level of service I’ve received from Bridgeford throughout more than five years of renting with them.
5/5
GoogleI’ve recently had Ruby helping me secure a property to rent. She’s been fantastic and so friendly and has helped in every way possible! Would highly recommend :)
Thank you for taking the time to leave a review! We are thrilled to hear that Ruby provided excellent service and made your experience enjoyable. Our team prides ourselves on being helpful and friendly, and we are grateful for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotNever contact me after numerous call…
Never contact me after numerous call and direct messages. As a landlord I find this appalling. I have tried since may to contact them but to no avail. I am thinking of leaving breaking my contract and go with court action if needed.
5/5
TrustpilotYou're a star Ellie
Just wanted to mention the first Class service received by Ellie in the Tynemouth office. She is more than helpful every time I speak to her. I am a Landlady and despite the extremely expensive charges Bridgefords have for every aspect of Letting, it is Ellie who is polite, extremely efficient, always pleasant and a delight to deal with. Service like this needs to be recognised ...Ellie should run the office as nothing is ever too much trouble. I was visiting recently from London and Ellie was off, sadly. Other staff were on the phone and didn't even acknowledge I was there! so rude considering the money I pay them. I am in the Property business myself, so know how people expect to be treated. Well done Ellie, you are an asset to Tynemouth!
5/5
TrustpilotLee Johnson from Countrywide…
We met Lee Johnson from Countrywide without any knowledge about house buying or what is needed to make it happen. He enabled us to create our credit profile as we had never had credit before and needed this to get a mortgage. He told us everything about getting the maximum we can afford from our salaries, making sure we had the best mortgage provider/rate and also ensuring that if anything bad was to happen, the house and our earnings would be covered and the house would be paid for! Lee I cannot thank you enough for enabling me and my wife go from renting to homeowners with peace of mind. Especially during a time of mortgage uncertainty (late 2022). Fantastic work! I highly recommend Lee to anyone who is either new to buying/selling or is seeking advice on what to do! THANK YOU! You have made our journey effortless.
1/5
TrustpilotI had an appointment booked for today…
I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.
5/5
TrustpilotOutstanding Customer Service!!!!!!!!
Samantha Hyde - What a gem!!!!!!!!What an absolute treasure and the epitome of true customer service!!!!! Sam is very efficient and nothing is too hard for her even if it’s outside her job description- she will find someone who can help and I don’t know what I would have done without Sam in the last few months leading to my purchase!!!!!!!! what a credit to the business her name deserves to be in shining lights!!!! Thank you Sam for an amazing service and for ongoing support. You have gone above and beyond the call of duty, Bridgfords is very lucky to have someone of your calibre as an employee!!!!! Wow!!!!
1/5
TrustpilotContractors should avoid at all costs!
Contractors should avoid at all costs!! We fitted a cylinder in a property for this agent, and have received no payment, now three month overdue. They tried to pass us onto the landlord when we’ve worked direct with them. We’ve still heard nothing, despite numerous calls, emails, complaints. We will be forced to get a debt recovery involved. Would not recommend working for them!
5/5
GoogleI recently rented an apartment through Bridgfords and must say a big thank you to Sophie and Claire for making it such a smooth and speedy experience. Both were professional, friendly, informed and efficient, and they kept me updated about everything along the way. Can't recommend them highly enough!PositiveResponsiveness, Quality, Professionalism
Thank you for your amazing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleThis branch stands out to me as a true example of professionalism with regards to landlord care. The lettings team in particular Claire and Scarlet are very efficient and get the best possible Tennant match for my properties. Since choosing Bridgefords Altrincham I have had no problems or worries what so ever. They take care of business. Which is exactly what I wanted. No hassle ☺
Thank you Thomas for your wonderful and glowing 5* review of our team at Bridgfords, Altrincham. I will of course make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
TrustpilotJust sold my house with Bridgfords in…
Just sold my house with Bridgfords in Withington and couldn't fault them. They communicated with me regularly, kept me updated with the sale, chased solicitors up when needed and supported me throughout the process. Huge thanks to the Withington team, especially Richard, Sadaf, David and James. Excellent service from a very helpful team.
5/5
GoogleHad a fantastic experience with one of the Property Listers from the Altrincham branch, Jacky Kirkham, where she really genuinely went above and beyond to provide me with some fantastic options with my property. She was thorough in her approach of providing me with some really good solutions. Thank you once again Jacky 👍. …
Thank you for your brilliant 5* review and thank you for your kind words Onkar. Best wishes, Lucy, Customer Relations.
1/5
GoogleDifficult to get in touch just to arrange viewings. No calls returned, email replies. Just incompetence.
Hello, I am sorry you feel this way please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI recently decided I would move and luckily came across Saj who’s made this process seamless for me from start to finish. It’s clear that him and the team clearly and genuinely care for their customers.
Thank you so much for your wonderful 5* review Ryan! We're thrilled to hear that Saj and the team made your moving process seamless and that you felt genuinely cared for. Best wishes, Lucy, Customer Relations Team
5/5
GoogleFaultless service from Ruby, quick and stress free process from start to finish. Transparent communication would highly recommend.
"We are so glad to hear that you had a faultless experience with Ruby! Our goal is always to make the process stress-free and transparent for our customers. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBridgfords
Extremely unprofessional company.Absolutely no communication skills with each other (or with us as the landlords). This resulted in us losing money, and money being taken incorrectly on several occasions.Whenever an issue was raised with Stephen, we had to send numerous emails over weeks to receive any answers as to what was going on. They always had to be chased up, and would never email on their own to let us know what was happening.When an issue had been raised, some staff would send patronising emails, rather than trying to solve the issue, especially Chloe and Lauren. This was just another area of unprofessionalism that was shown.A company that was sent to take photos to assess damage to the property was appalling. They 'forgot' to take photographs of important areas that had been damaged, such as the flooring that had come up.A tenant reported a leak to the company, which was not reported to us at all (again a lack of communication). This resulted in us having to pay over 1500 pounds for a new floor.We were told that no further money was owed to the company, and all that was left to sort was the amount of deposit money that would be returned to us for damages to the property. When we received this, hundreds of pounds had been deducted from the company, with no explanation as to what this was and why this was deducted.On another occasion, we told the company not to carry out an annual gas check as the tenant was leaving. They ignored this, did not even bother to let us know that they had carried this out until over 2 months later when we continuously questioned what was going on. We never received this money back, and despite emails proving the lack of communication, not even an apology was given.It became extremely obvious that this is simply a money making business, with no regard for the customer. We originally had Bridgfords in full control of the property, however with every necessary repair, they would always quote ridiculous amounts compared to any other company that we dealt with. They tried to take money off us at every opportunity, again with a lack of explanation and no actual service.We have numerous properties, and would definitely not recommend this company, or use them to manage any of our properties in the future. A huge improvement in communication and professionalism needs to be made.
5/5
TrustpilotGrace at Bridgfords Withington was…
Grace at Bridgfords Withington was great in helping us through the viewing and application process. She fit us in last minute to a viewing of a house in manchester that we ended up signing and was excellent at keeping us updated during the whole process. Couldn’t have asked for better :)
5/5
GoogleVery efficient and fast. Communication from Saj was great, very pleased with the process!
Thank you for taking the time to leave us this amazing 5* review Samira. Kind regards Lucy, Customer Relations.
1/5
TrustpilotThey rented me a house at 26 Jefferson…
They rented me a house at 26 Jefferson Walk ST16 1WF and I listened to construction noises for 1 year and they forced me to sign an additional contract for 1 year even though I told them before. They tried to rent me this house above market prices. When I left, they had no other choice so they rented it to others at a lower price. They are not honest and try to rip people off. Also, do not trust the zero deposit system, they work together and try to get money from you
5/5
GoogleMy experience as a private landlord using Bridgfords has been excellent. Claire and Lisa have been exceptional from start to finish and provided a better service than I even hoped for. I am a brand new landlord and was letting out my own home due to relocation. They helped me through each stage step by step and really made it a straightforward process, ensuring I was kept up to date at every stage and that the pressure was taken off. I cannot recommend Bridgfords highly enough, thank you!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotHad to call numerous times over two…
Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.
5/5
GoogleBrigdford is really good, Claire especially helped me the most when I was struggling. We’ve had a great experience every time with Brigdford and completely trust them.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
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