Trusted Agent profile · Tower Hamlets
★★★★★
1,095 reviews across 2 platforms
184 Brick Lane, London, E1 6SA, Tower Hamlets, E1 6SA
Winkworth's office in Tower Hamlets, at 184 Brick Lane, is rated 4.1 out of 5 across 1,095 reviews on two platforms, including 250 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Winkworth Shoreditch hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
GoogleTop service from Lady and Sean of Winkworths Shoreditch. They were flexible and accommodating when we needed to arrange viewings and they worked hard in the background to move our purchase to a swift completion. Would not hesitate to recommend.
It was a pleasure to have been able to help, Belinda. Thank you for taking the time to post such a kind review and for your 5 stars.
5/5
GoogleWe have just signed a tenancy agreement using Winkworth and couldn’t recommend them enough. Lucien answered all our queries promptly and found us a property with our exact requirements; style, budget, and everything in between. Great service!
Thank you for your kind words and five stars. We are always delighted to help in any way we can.
1/5
TrustpilotWon't be using Winkworth ever again
Terrible experience leaving our tenancy with Winkworth Tiverton. Spent a day cleaning the flat only to be told it wasn't good enough and cost us nearly £300 in deposit for them getting it cleaned by "professional" we didn't have a say in any of this and even though we mentioned that we felt we left the flat in good condition it went on deaf ears. We looked after that flat for 2 and half years and to have this in return just felt like it was all for nothing. I hope I'm never in a situation where I will have them again. Terrible company
1/5
TrustpilotAwful service
After sending many emails trying to arrange a viewing, calling and being cut off, I was rudely and abruptly spoken to. Incompetent and incapable employees. My interest was dismissed and my situation wasn't even asked after, nor my telephone number or name for the viewing. Awful customer service from their NW office.
5/5
TrustpilotGreat attentive and proactive service
Great attentive and proactive service. These guys currently fully manage my property and we have been very happy to date, Aaron in particular has helped us from the very start of the process and I would highly recommend to anyone looking to rent out their property.
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know if we can do anything for you in the future.
5/5
GoogleWe used Winkworth Shoreditch to sell our Hoxton Flat. Due to some unforseen factors outside of our control it took a long time to sell our property, so we were very grateful for Winkworth's patience in the process. They went the extra mile to help us, and their service felt honest and geniune. Would reccommendPositiveResponsiveness, Professionalism
Thank you so much for taking the time to post a review of the team here in Shoreditch. We really appreciate the feedback and were delighted to have been able to help.
1/5
Trustpilotdont trust them
Had an appointment to view a flat, 30' before and as I was arriving, they cancelled as they got a holding deposit. How trustworthy Winkworth ?! Great move. The right thing to do is to finish all your appointments with the clients and then decide and take a holding deposit ! Avoid them.
4/5
TrustpilotBuy was straightforward and team kept…
Buy was straightforward and team kept the process moving along, checking in often.
5/5
GoogleFantastic experience of working with both Sean and Dhruv from this branch. I have bought a number of properties through them and their prompt responses and commitment and flexibility has made all the processes very smooth and pleasant. I cannot praise them enough and would definitely recommend. Thank you
Thank you for your kind review of Sean and Dhruv and for your five stars. We're so pleased to hear you continue to have the best possible experience with the team here and are always delighted to be able to help.
5/5
Trustpilot7 🌟 service
With covid my usual contact for lettings was not around to assist with my portfolio of clients. Nishi was able to quickly get up to speed with what was required and ensured the service provided was seemless. Great work and dedication, thankyou Nishi.
5/5
GoogleGreat experience purchasing a flat with Dhruv at Winkworth. Dhruv assisted in recommending local surveyors and conveyancers and was always helpful, courteous and professional. Recommended
It's great to hear that you would recommend Dhruv and thank you for your taking the time to post your kind review. Best wishes for the future.
5/5
TrustpilotLovely, helpful realtor - totally got what I was looking for.
I've had a lovely experience purchasing my first home with Thomas Syms from Winkworth. He has been very positive, friendly and helpful throughout the process. He got what I was looking for early in the search and really helped me to find the place that was right for me (even though I didn't think it from the pictures at all!). He kept me up to date every step of the way, and whenever lawyers weren't responding he could help move things along quickly. Thank you!
1/5
TrustpilotGAZUMPING COMPANY
You should learn how to treat people, and to don’t do gazumping which is disgusting behaviour I will make sure everyone knows about this . And not that just, you also accepted our offer in writing subject to nothing.
At Winkworth we are always disappointed to receive a review such as yours and I am sorry to hear of your personal experiences. All of the Winkworth Offices are independently owned and operated and if you are able to update you review and provide details of the office that you had dealings with, we will be able to look into your concerns accordingly. Thank you in advance.
5/5
GoogleSam Smith at Winkworth Shoreditch did an amazing job in matching up properties for our search and showed great local knowledge. Great communication throughout the process.
It's great to hear that Sam was able to help so well with your property search. Thank you for taking the time out to post a review and for your five stars.
5/5
GoogleKarolina who helps look after our flats has provided us with a great service. Responsive to our needs and very efficient at dealing with our requests. At the moment we are very happy with this service.
It's great to hear that Karolina has been able to help so effectively Richard. Thank you for taking the time to post your review and kind words here.
5/5
TrustpilotWinkworth House Purchase - Thomas Syms
Winkworth made my purchase run very smoothly. Thomas Syms in particular was very attentive, fast to respond and a pleasure to deal with. He took a lot of the stress away from the process and worked hard to ensure I was kept informed.
Thank you so much for your kind words, Rob. We really appreciate you taking the time out to share your experience with us, and we agree, Thomas is truly a gem to have on our team! We look forward to working with you again in the future!
5/5
GoogleWe dealed with Daniel Judge from a renting perspective, and you couldn’t get a friendlier, more professional individual if you tried. Blows the Shoreditch real estate competition out of the water. What an absolute pleasure to deal with. Daniel followed up on everything in a timely way. Highly recommend Winkworth Shoreditch, and Daniel Judge... I’ll Be telling my friends who to deal with...
Thank you for your kind review. This is exactly the type of experience we strive to create for each and every client and are thrilled to learn that you found your experience with us a positive one.
1/5
TrustpilotDon’t believe the sales pitch
They valued our house and told us they could sell it with an open day within a couple of weeks. Winkworth promised us they had a large list of buyers at our asking price looking in our area, on this basis we decided to agree a contract with Winkworth. The open day never occurred as promised and it soon became apparent that there was no list of potential buyers and within three weeks, Winkworth asked us to drop our asking price on the basis this would attract more potential buyers and we could hold an open day.As we both work full-time, long hours and have two young children an open day was our preferred option which was one of the main reasons we picked Winkworth.Yet again and even though we had now dropped the price, Winkworth were unable to hold an open day and we had a trickle of “buyers” at inconvenient times. Some of these said they weren’t even interested in buying. For example, one visitor said they just wanted to compare the size of the rooms to a house in a nearby street, of course this info is on Right Move.We feel completely let down by Winkworth. We selected them over two others on the basis of their original promise and they completely failed to deliver on this. Had we selected one of the other estate agents we may have sold our house.
5/5
GoogleI moved into a new flat with the help of Beth, Emily, and the rest of the Winkworth team. My experience was really smooth thanks to the team’s kind and prompt communication, as well as their flexibility with the fact that I was organizing a viewing/move in from abroad. Very happy overall with the experience!
We're delighted to hear that Beth, Emily and the team were able to help so successfully with your move. Thank you for taking time out to write a review and we wish you all the best in your new home.
5/5
GoogleI visited the shop and was served by a nice young lady called Lady. She was really polite & helpful. Her customer service was exceptional. I will be visiting again and would 100% recommend.
Thank you for your 5* review Crystal and we're delighted to hear you were pleased with our customer service. Lady is always here to help whenever she can. Happy Christmas.
5/5
TrustpilotWinkworth Kemal Rise have always been…
Winkworth Kensal Rise have always been excellent to deal with. They are proactive, efficient and friendly. We have used them to let our properties for many years now and have never had any problems at all. I would strongly recommend.
We're happy to see that you had a 5-Star experience at Kensal Rise. Thanks for sharing.
1/5
TrustpilotWinkworth borehamwood
I used winkworth borehamwood...the sale price confirmation was spot on..however i was taken aback with the recommendations and i quote .." I would say to move items in2 your loft but it would b a hassle"..despite my walls throughout my flat are painted magnolia and are in pristine condition...it was recommended that i whitewash the entire flat...finally my flat is cluttered and i appreciate that i need to declutter prior to selling the property...despite this obvious fact the sales negotiator seemed continually irritated and indifferent when i mentioned retiling the kitchen. My personal expectation was that he make reasonable and professional recommendations....in conclusion i found him slightly patronising and not someone who was able to see the broader picture...I also felt he did not know the block of flats at all.
5/5
TrustpilotJenny helped us secure our new rental…
Jenny helped us secure our new rental home which we love. She was professional but friendly. It was seamless and Jenny was always available to help when we needed. We would highly recommend and definitely use again. Thankyou
1/5
TrustpilotBournemouth branch awful customer service
Bournemouth branch , avoid , no customer service Advertised a property that wasn’t available, then tried to tell me a three bed property was no big enough for a couple and 2 children ? When I call them they say the property is not available Awful service do not trust your property with these people
Dear Mr Attwater. We are always disappointed to receive feedback such as yours and therefore the matter has been looked into. It appears that you enquired about the property 4 days after it came to the market however the office responded to your enquiry within 10 minutes of receiving it on Saturday morning at 8.29am. The team asked for more information from you regarding your personal requirements which was accommodation for 4 adults but unfortunately someone in the interim put in an application and offer for the property, and the team had to inform you that the property was not suitable for 4 adults. As you are aware, rental property can be in short supply and therefore demand can be equally very high; as it was in the case of this property. I am sorry that you were not successful on this occasion however it appears that the office acted appropriately given the high demand for the property in such a short timescale.
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Tell us what you need and we'll put you in touch. Winkworth Shoreditch hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
