Trusted Agent profile · Tower Hamlets

Savills Canary Wharf reviews in Tower Hamlets

4.2

★★★★★ Great

2,066 reviews across 2 platforms

20 Canada Square, London, E14 5NN, Tower Hamlets, E14 5NN

Part of Savills, see every office.

Savills's office in Tower Hamlets, at 20 Canada Square, is rated 4.2 out of 5 across 2,066 reviews on two platforms, including 258 Google reviews rated 4.6.

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4.6 / 5

258

Reviews on Google

This office

Trustpilot logo

1,808

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.

1/5

Trustpilot

Terrible experience renting from…

Terrible experience renting from Savills. They are withholding a portion of our deposit despite the inventory checkout report stating the property was returned in the same condition as it was when we moved in. I’ve heard horror stories about them before but didn’t expect the treatment to be this unfair and common procedure.

Lorna · 23 April 2020

Agent replied · 26 October 2024

We take great pride is providing an excellent service so to hear we have fallen short of your expectations is disappointing to say the least. If you’d like to, can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.

5/5

Trustpilot

I have been a landlord with Savills for 3 years

I have been a landlord with Savills for a number of years now. They have always secured me solid trustworthy tenants. I have found Jodie and Keta to be very professional, responsive and helpful throughout my time with them.

ADAM · 24 October 2022

Agent replied · 26 October 2024

Thank you so much for your review, Adam - it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Jodie, Keta & Savills team

5/5

Google

Great experience renting through Savills Canary Wharf - great communication and service throughout. I was especially pleased with Rosanna - polite, accommodating, professional, efficient and went above and beyond to help with the entire process and the move.PositiveResponsiveness, Professionalism

Ana · 23 October 2022

Agent replied · 22 October 2024

Thank you very much for your kind words about Rosanna Byers and the residential lettings team at Savills.

5/5

Trustpilot

Vincent Road Sale

The whole team at Savills were exceptionally professional during the sale of our property in Vincent Road. We would especially like to draw attention to Ben Rudd who was extremely helpful, and proactive, during the sales cycle.We would strongly recommend Savills for those looking for an estate agent.Mr & Mrs E

Paul · 5 November 2020

Agent replied · 26 October 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

I am very satisfied for the services…

I am very satisfied for the services provided to me and in particular for their efficiency and speed.

Giuseppe · 2 May 2024

Agent replied · 26 October 2024

Thank you for taking the time to review our service, Giuseppe - feedback is always incredibly helpful.I’m delighted that we met your expectations.

5/5

Google

Absolutely excellent service. Although we had a few hitches throughout the sale process (occupational hazard if one buys or sells property in the UK), we always felt that we were in good hands. Cudos to Jade, Olivia, Josh and the team.

Jack · 24 October 2017

1/5

Trustpilot

Savills: a soulless organisation

Savills have a heritage brand that represents a company once with dignity. The staff are awfully inexperienced, ignorant of dealing with people and they have high churn by front facing inexperienced staff (on low salaries no doubt). Heartless and soulless business. Never ever deal with them for lettings.

John · 20 June 2021

Agent replied · 26 October 2024

We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

Amazing service and support from Angus.

Karlee · 18 November 2024

Agent replied · 22 December 2024

Thank you for your lovely review, Karlee. It was a real pleasure being able to help you.

5/5

Trustpilot

Sale of our property in Ascot

We chose Savill’s to market our property in Ascot as they were responsive and understood our brief. The staff were amazing at every stage of the process, nothing was any trouble and advice was there when it was needed.The property sold very quickly, with initial marketing targetting suitable buyers. The enthusiasm and professionalism of the staff was evident from the beginning to the end of the process.I have recommended Savills to friends who are considering a house move. A great experience.

Freda · 14 June 2021

5/5

Google

Antony is friendly, thoughtful and very professional. He guided me through the procedure with clear advice and feedback. I enjoyed working with Antony and the team very much.PositiveResponsiveness, Quality, Professionalism

Angela · 23 October 2021

5/5

Trustpilot

Fantastic service from Emily Medland

Fantastic service from Emily Medland Always kept me up to date. Very professional and friendly

Lisa · 21 June 2024

Agent replied · 26 October 2024

We are so pleased that everything worked out successfully for you, Lisa. Thank you for providing us with an update and for taking the time to review our service.

1/5

Trustpilot

Over inflated valuation

Did a desk top valuation for the purposes of mediation that was £120000 over a full valuation carried out by another reputable company Do not use this companyI have replied to your email but it automatically replied your away on annual leave till the 31st of July and it's now the 8th of August

Derek · 8 August 2019

Agent replied · 26 October 2024

Hi Derek, we're sorry to read your review. Please can you email further information to Carole Bratt, Director of Customer Relations, at CBratt@Savills.com so we can look into this? Thank you

5/5

Trustpilot

Bayswater appartment

We recently sold our Bayswater apartment through Savills. Danielle Kersh who led the sale, was outstanding and really supportive from both seller and buyer perspectives. She made the process smooth and enjoyable. We would wholeheartedly recommend both Savills and Danielle Kersh.

Laura · 27 June 2022

Agent replied · 26 October 2024

Thank you for taking the time to leave feedback. We’re so glad that you we were able to help you and wish you all the best.Regards,Danielle

1/5

Trustpilot

Terrible to deal with

Terrible to deal with, will be very helpful during the tenancy, but on the way out will use any excuse possible to take money out of deposits.

Ian · 2 October 2023

Agent replied · 26 October 2024

We are very sorry to hear of your moving out experience and would like to find out more. If you'd like, please provide further detail by email to socialmedia@savills.com so we can investigate.

5/5

Trustpilot

A great service from Victoria and Sue…

A great service from Victoria and Sue at the Stamford office. Communication was first class and we were kept informed at every stage - very reassuring with this being our first move in 32 years! The Adnams hamper on completion was a complete surprise and a really lovely touch - many thanks!

AW · 8 March 2024

5/5

Trustpilot

A well executed transaction as expected…

A well executed transaction as expected from Savills an established business with a big reputation. There are many claims made by estate agents - they're famous for that but negotiating skills are another level. Charlie Knapp showed such skills and I would recommend him and his company without hesitation.

Mr · 25 January 2021

Agent replied · 26 October 2024

We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.

1/5

Trustpilot

Awful company who destroy any property…

Awful company who destroy any property site they manage through over inflated service charges and bad management. If these people manage a building you live in, move out.

Alex · 27 August 2023

Agent replied · 26 October 2024

Thank you for bringing this to our attention, we would like to find out more so please email socialmedia@savills.com with additional detail so we can investigate this case.

5/5

Trustpilot

Battersea Park Estate Agency

Emily and Peter in the Battersea Park office were fantastic to deal with and achieved a good price for my property in a challenging market. Very professional and always available to help.

William · 3 May 2023

Agent replied · 26 October 2024

Thank you, it was our pleasure, William. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Emily & Peter

5/5

Trustpilot

Great property management

Lauren was always really quick to respond, solution focused and very polite and helpful.

Sam · 20 June 2023

5/5

Google

Excellent agents - having dealt with other estate agents, I can say that Savills were well and truly the best we have come across. Responsive, hardworking and all around really great to work with. Would highly recommend.

Jessica · 23 October 2022

Agent replied · 22 October 2024

Thank you very much for your kind review of our residential lettings team.

5/5

Trustpilot

excellent team , bridge street, manchester

The whole team at savills bridge street manchester are phenomenal but I must lay extra thanks to my property manager Sam. He is excellent & has been since I moved in. He is responsive, helpful & more than anything utterly understanding to individual circumstances.Can’t recommend them enough !!

MRJ · 9 February 2021

Agent replied · 26 October 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Google

Exceptional service by Antony Cherriman! I'm very happy with the collaboration, he was 100% on the case all the time making sure all parties are up to date and we are on track with progress. He did an outstanding job from start till the end. Lovely personality, easy to communicate and was pleasure working with. Strongly recommed

Brunhilda · 23 October 2023

5/5

Google

Great service provided by savills, they were always available to answer any questions with no issues. I want to give particular thanks to Nathan James, Ross Griffiths and Porsha Acheampong for their involvement in my move.

Paul · 24 October 2019

5/5

Trustpilot

Super helpful agents and really good experience!

Tom and Poppy were really helpful, I would suggest Savills to everyone!

Miriam · 1 August 2023

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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