Trusted Agent profile · Tower Hamlets
★★★★★
1,748 reviews across 2 platforms
18-19 Cabot Square, Canary Wharf, London, E14 4QW, Tower Hamlets, E14 4QW
Part of Knight Frank, see every office.
Knight Frank's office in Tower Hamlets, at 18-19 Cabot Square, is rated 4.8 out of 5 across 1,748 reviews on two platforms, including 280 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Knight Frank won in 2026.
Tell us what you need and we'll put you in touch. Knight Frank Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
The Trusted Agent 2026 results for Knight Frank, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotWhen the gas supply was cut off for a…
When the gas supply was cut off for a tenant due to repairs, Shantel Sikanartey of Knight Frank managed the communication with the tenant and the compensatory rent reduction. I can't praise the service received enough. She also helped ensure rapid communication between the tenant and external fire and safety inspections. Many thanks to her and Knight Frank.
5/5
TrustpilotAppreciation for Outstanding Property Managemen-Ava Ho
The staff and manager from our KF team is very prompt for any issues. I would like to especially thank my property manager Ava Ho who being so responsible all the time and react quick for all the problems. I am really appreciate to have her to support me.
Hi Yidan, Thank you very much for your kind words - I’m really pleased to hear this and glad I could help. Best regards, Ava
5/5
TrustpilotBy far the best agency we’ve had as a…
By far the best agency we’ve had as a tenant. Clear and consistent communication from the moment we started interacting at viewing and right through our tenancy (been 2 years now)
Hi Ian Many thanks for your review and for the kind words. Delighted to hear that your tenancy is going smoothly. If you ever need any assistance or have any questions, please don't hesitate to get in touch. Many thanks Jason and the Knight Frank Canary Wharf Lettings team
5/5
TrustpilotVinnie from Renewals was exceptionally…
Vinnie from Renewals was exceptionally helpful. Thank you, Vinnie!
5/5
TrustpilotMade to feel at home from day 1
Where to begin as to how amazig Sakina and Zuzzanna were with our process in moving to The Author buildings. Not only did they take the time to help with our unique situation, they truly went out of her way to make sure we felt at home from day one.Thank you both so much.
Hi Joana, Thank you so much for your kind words. We’re so pleased that we could help you find your new home and so happy to hear about your experience. Zuzanna
5/5
TrustpilotWarmth and professionalism
Emily helped me find my first home in the UK, and I am incredibly grateful for her kindness. She was attentive throughout the entire process, answering all my questions with warmth and professionalism. Thanks to Emily, finding a new home was a much smoother and more enjoyable experience. I am truly thankful and feel very fortunate to have received her assistance.
Dear Kyungbo,Thank you for writing such a lovely review! I'm pleased I was able to help you through the process and hope you're enjoying your new home. If you need any further assistance please do not hesitate to reach out to us.Kind regards,Emily
5/5
TrustpilotQuick Sale in Stow
We first worked with them 2 years ago and then again just this summer with our sale. Helen and the team are professional and able to help with any query. Moving is stressful but they made the process so much easier by keeping on top of what needed doing. Highly recommend!
Thank you for the very kind review, it has been lovely working with you over the last few years and I wish you all the very best with your new home. Do let me know if I can ever help in the future. Best wishes Helen
5/5
GoogleI highly recommend Knight Frank to anyone looking for a great apartment. Special thanks to Konrad for his outstanding service and attention to detail.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with Knight Frank. We are especially pleased to know that Konrad’s service and attention to detail made such a positive impact. … More
5/5
TrustpilotTimi Adeleye- Knight Frank Belsize Park Lettings
Timi Adeleye from KF was amazing and really helpful in finding our new property. He gave us a lot of honest information and provided insightful recommendations. The process was smooth and easy and Timi was able to progress things very quickly. Very quick to respond to any queries or information.
Hi Ali, Thank you kindly for this.It was a pleasure working with you both and I hope you settle in your new home soon!Please feel free to reach out if there is anything else I can do.Timi
5/5
TrustpilotGreat Team
Great TeamI have dealt with KF over 18 months on different occasions and found them to be extremely helpful, knowledgeable and fair. Notably, Sasha Gray-Crosby was very much hands on, well-rounded on various aspects of the rental process and posed as a very resourceful liaison for all of our needs. Kudos to the team that I know I’ll be entrusting for future transactions.
Thank you, Sayer, for your incredibly kind review. It is a pleasure managing your property, and I look forward to the future. Sasha
5/5
TrustpilotSuccessful rental renewal
I would like to thank Vinnie in the renewals team. I had the pleasure of working with him for the recent renewal of our apartment at Southbank. he managed the process very professionally and efficiently as well as negotiating a good rent review in what is currently a fairly tricky market. Well done Vinnie!
Dear Jane,Thank you for the lovely review.It was a pleasure to assist you in your renewal.Thank you for choosing Knight Frank again.Kind regards,Vinnie
5/5
TrustpilotKnight Frank top services
I have dealing with Knight Frank for a while now, thier services are at highest standards and they would be ready to help and support or even provide solutions for you. Personally, my property manager Anik Ruparelia is very organised person and he pays attention to every single details. He is always available and I am sure once you start dealing with the, you would understand.
Thank you very much for your kind review, we will do our best to continue this service moving forward. Do not hesitate to contact to us, thanks again.Best wishes, Anik
5/5
TrustpilotFran is a gem!
5 minutes into our house valuation we knew Fran was 'the one' for us. During our initial meeting she explained the process clearly, didn't blind us with the usual estate agent jargon and made it clear that she would be with us every step of the way. With other estate agents we have been very frustrated with the lack of communication but Fran 'walked the walk' and gave us confidence in Knight Frank. She answered any queries promptly and was proactive throughout the process keeping us fully up to date with all developments. Unfortunately, due to land issues our sale was not as straight forward as expected but Fran dealt with our anxieties offering sound advice and making sure all parties communicated. We are now happily settled in our new home. Thank you Fran and the team at Bath Knight Frank.
5/5
TrustpilotI want to thank Eleanor Davis Marla at…
I want to thank Eleanor Davis Marla at Knight Frank Hyde Park lettings in finding me tenants in a short matter of time,Eleanor was very professional,very informative about the market trends and updating me regularly,Highly recommend Eleanor and the team at Knight Frank Hyde Park lettings Sophia Cath,Kamran,James and Philip Rashed Alkhalifa
Thank you for your kind words, Rashed. It was an absolute pleasure working with you and I am sure your new tenants will have a wonderful time living in your apartment.Eleanor
5/5
TrustpilotShantel Sikanartey has been my property…
Shantel Sikanartey has been my property manager for two years now. Shantel has always been helpful, professional and deals with all problems quickly. Shantel is very kind and very polite - this in an age when kindness and politeness are falling by the wayside….I wish Shantel well always.
Hi Kathleen,Thank you so much for your kind words. I very much appreciate your kind review .If there is anything else I can assist you with, please don’t hesitate to reach out.Kind regards,Shantel
5/5
TrustpilotHassle free letting process
We were kept informed and up to date on all issues regarding the letting of our property. All the team involved acted very professionally.
Thank you Bev for your kind words. We are thrilled to receive your review. Thank you again. Knight Frank Canary Wharf Lettings Team
4/5
TrustpilotKnight Frank helped me find my current…
Knight Frank helped me find my current place and they have been helpful.Credits to Jason Ung who has been very professional throughout the process and I was able to find a place I like thanks to him.Also thanks to Henry Nwokejiobi for his professional service and I appreciate his support.
Thank you for your kind words. We hope to continue providing a high level of professional support and we will ensure your time with us goes smoothly.All the best, Jason and Henry
5/5
TrustpilotHonestly blown away
Honestly blown away with the level of care and fairness we received working with Knight Frank to rent our flat, especially compared to other agencies we’ve worked with in the past. We worked with Timi specifically and he was communicative, warm, and checked in frequently with us to make sure the leasing and move in process ran smoothly.
Hi Kristin and Will,Thank you for the kind review.If there is anything I can help with in the near future, do let me know!All the best,Timi
5/5
TrustpilotJade is a superb advisor
Jade is a superb advisor - when I was buying my flat, she handled what was at times a difficult transaction calmly and smoothly. She goes above and beyond, and always with a smile. She was, and will continue to be, my go to person for anything KF. Thank you Jade.
Dear Sara,I appreciate your kind words, and your trust in me is hugely appreciated, thank you.Look forward to working with you in the future!Kind regards,Jade
5/5
GoogleThank you so much for helping me find the property last minute. Konrad Kruk was incredibly kind and helpful, ensuring I got everything sorted out smoothly. Your prompt assistance and support made a big difference, and I truly appreciate it. I highly recommend your services to anyone looking for a reliable letting agent. Keep up the great work
Thank you for taking the time to leave us a review Fortune. We continuously work to create good customer experiences and we are glad we could help. Konrad
5/5
TrustpilotRosi is a joy to work with
Rosi is a joy to work with. She has a calm, pro-active manner and excellent attention to detail, she looks into matters thoroughly to everyone's benefit. Unbeknown to us, Rosi had recently joined Knight Frank and was thrown into the deep end. Her approach gave us no clue. Rosi offers a safe pair of hands for those lucky to work with her.
Hi Jenny, Thankyou for your kind words & taking the time to leave a review, it has been a pleasure managing your property & I hope to work with you again in the future. Best wishes, Rosi.
5/5
TrustpilotWell organised, creative and knowledgeable agents
Unquestionably the agent that knew the local market best. They took time to understand the key details of the property, worked very hard to market it successfully and continued to drive the process consistently over a long period of time.
Dear Tony, Thank you so much for leaving this review. The whole Winchester team worked to get this over the line in a difficult market, but we got there in the end! The village won’t be the same without you! Best wishes Ed and the Knight Frank Winchester team
5/5
GoogleMy husband and I recently purchased a home where Danielle Arepresented the seller. Danielle’s professionalism was outstanding, communication was prompt and clear throughout, ensuring all questions were addressed quickly. She managed the process efficiently, keeping everything on track to meet the required super short timeline for both the seller and us. Danielle was fair in negotiations, creating a transparent and positive experience for everyone involved. We highly recommend Danielle to anyone seeking a reliable and professional real estate agent.
5/5
TrustpilotFriendly, professional team
From the moment of contact, to finding and securing a great tenant, the team have been brilliant. So friendly and professional throughout. It was a quick turnaround, which was organised seamlessly. I wouldn’t hesitate to recommend Knight Frank and I shall happily use them again.
It was a delight to find you another Tenant Michele, thank you for your great review. Angharad, Jamie & Tina
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Knight Frank Canary Wharf Sales won Trusted Agent in The Trusted Agent 2026 awards.
