Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotChoosing Knight Frank to let property
We made a wise choice in selecting Knight Frank in Wimbledon Village to help us rent out our home. Working with Laura and Harriet was an excellent experience. Every step of the process, from marketing the property to finding the ideal tenants, agreeing to the terms of the contract, and managing payments, was smooth and issue-free.Based on our positive experience, we highly recommend Knight Frank real estate agency
Ervin · 1 August 2024
Agent replied · 28 October 2024
You are more than welcome Ervin! We have enjoyed working with you both too over the last few months and we are as delighted as you for the result. So pleased you have enjoyed the process as well.
★★★★★ 5/5
TrustpilotThe Sale of our house through the Clifton Office
We finally exchanged contracts over the sale of our house today after a lengthy period which was far from straightforward. Rachael Hancock has been an absolute star throughout, keeping us well informed in a very efficient and professional way. Thank you so much Rachael, your efforts are greatly appreciated. Rachel Bews has organised viewings to fit in with us, following up as necessary and thank you very much Rachel. David and Jane Farrar.
David · 24 April 2024
Agent replied · 28 October 2024
We are so pleased that we finally managed to get the exchange. Thank you for your kind instruction and patience you were an absolute pleasure to assist.
★★★★★ 5/5
TrustpilotExceptional client service and a successful sale
The Knight Frank South Ken team (particularly Jordanna and Nicole) did a fantastic job securing the sale of our LGF flat recently. They kept us appraised of how the marketing process was progressing, and we really felt like they went the extra mile to get prospective buyers through the door. They then expertly managed a number of hurdles between exchange and completion. We wouldn’t hesitate to recommend them.
Claire · 24 July 2024
Agent replied · 28 October 2024
Dear Claire,Thank you so much for your kind words, it was a pleasure to work with you both. We wish you the best in your new home!Kind regards,Nicole & the Knight Frank South Kensington team
★★★★★ 5/5
TrustpilotHelen at Knight Frank has made our…
Helen at Knight Frank has made our experience of buying a new home as easy as possible. She is friendly and professional in equal measure and does what she says she will which is definitely not always the case!!
JUDITH · 10 September 2026
Agent replied · 24 September 2026
Thank you very much for your very kind review, it was lovely working with you both towards the purchase of your new home. I am sure you will be very happy there. If there is anything I can do in the meantime, before completion, please do let me know.
Best wishes
Helen and the Knight Frank Stow-on-the-Wold team
★★★★★ 5/5
TrustpilotKnightfrank is the best in UK
Knightfrank agents team is the best I meet and use in UK. They are efficient, warm hearted and professional. I live in overseas country but Knightfrank people help me solve all the things. I will continue use them. Especially I would like to praise Robert and Phoebe for their kind service.
Amy · 19 June 2026
Agent replied · 28 October 2024
Dear Amy,
Thank you for taking the time to share your experience.
It was a pleasure working with you and I’m delighted we achieved a positive and efficient result.
We look forward to working with you again.
Best regards,
Robert, Phoebe and the Hampstead Lettings Team
★★★★★ 5/5
TrustpilotProfessional and reliable service
I communicated to him in advance the requirements for the room I was seeking and requested that he notify me when suitable options became available. He handled my request professionally and provided accurate assistance. As a result, I was able to secure an apartment that meets my requirements. I appreciate the quality of service provided.
Yuichi · 20 May 2026
Agent replied · 28 May 2026
Thank you Yuichi for your kind words. It was an absolute pleasure working with you and I wish you all the best in your new home. Thank you again.
Jack
★★★★★ 5/5
GoogleOne of the best experiences with an agent in all of my years of renting.
Jason was a pleasure to deal with, attentive and prompt and supported all my needs.
From start to finish, he made everything easy.
Always responding to my messages and being very polite also. Top man.
Himi, I would also like to thank for the prompt email responses with tenancy requirements and ref checks, did everything so fast as we was tight for time and they made it happen within the time frame.
Highly recommend these guys, they're great at what they do, i'll be recommending friends and family to them also.
Don't hesitate to deal with them, once again, thank you very much for everything.
Walz · 26 October 2023
Agent replied · 25 October 2024
Thank you ever so much for your kind words it was a pleasure assisting you.
Himi and Jason
★★★★★ 5/5
GoogleWas helped by Harvey Thrower to secure my new flat. He’s someone who clearly cares about prospective tenants and will put in 110% to ensure he delivers the best service he can, literally answering call at all hours. He clearly prioritised getting the best deal for my flatmate and I when it came to making the ideal offer for both us and the landlord. Finally he passed us on to Himi Khan to finalise move in details, with which she has been extremely kind and responsive in doing. I’d say I’ve definitely received a great service overall.
Ryan · 26 October 2023
Agent replied · 25 October 2024
We both appreciate your kind words and are happy we could make your move so smooth! Working with you was a pleasure; we are always here to help should you need us.
Kind regards,
Harvey & Himi
★★★★★ 5/5
GoogleWell, we never thought that we will come across such a professional letting agents/agency. A big thanks to Jason in helping us find the perfect place. I was really impressed by his professional way of doing things - he informed us about each and every thing, about the house, inventory, specs, had a great understanding of the house. Even after our offer was accepted he stayed in contact making sure everything went smoothly. After this amazing moving in experience, I guess we were very lucky and blessed to have come in contact with such amazing agent/agency - once again, thank you Jason for being so patient with us. Would also like to give a shout out to Himi who was also very helpful upon our move into the apartment, she was amazing in following up and communicating with all parties involved. Lastly, we will like to maintain this relationship with Knight Frank shall we decide to buy in the future or we need to recommend to others. Cheers!
Brandon · 26 October 2023
Agent replied · 25 October 2024
Hi Brandon
Thank you for your kind words and lovely review.
Glad we were able to assist with your property move.
Please do not hesitate to get in should you require anything further.
Jason
★★★★★ 1/5
GoogleAbsolutely terrible experience with the property manager Anthony at Knight Frank. During my tenancy there was a major ceiling leak that dragged on for over six months and was still not fixed by the time I moved out. Instead of taking responsibility, they tried to deduct money from my deposit for an issue they knew was never resolved.
Getting my deposit back has been a nightmare. They ignored emails, ran a second time “check-out” report just to invent more deductions, and the whole process felt deliberately designed to stall and squeeze as much as possible out of tenants. The report itself was unprofessional and clearly biased. They demanded unreasonable deductions without providing receipts or invoices.
Even after we reluctantly agreed to deductions just to move forward, they still held onto our deposit when we have already moved out more than a month.
Anthony and Knight Frank have been unprofessional, unresponsive, and completely unfair throughout. If you’re a tenant, be extremely cautious, this was one of the worst rental experiences I’ve ever had.
Harrie · 11 October 2025
Agent replied · 16 April 2026
Dear Harrie,
We are really sorry to hear about your experience. A member of our team will be reaching out to investigate this for your further. Please accept our apologies again.
Knight Frank
★★★★★ 1/5
GoogleWoman working in office at 11am who answered my call is very rude and unprofessional. I requested to speak to a person regarding work and she has listening problems and kept repeating an email address. I did not want an email address, I clearly said to her I want to speak to a person. She ended the call. I will be raising a complaint. This woman worked on Friday morning between the hours of 11am. Management should reply to this message or I will escalate her behaviour and discuss with Head Office
F · 11 October 2025
Agent replied · 16 April 2026
We welcome all enquiries about careers at Knight Frank - we are a global organisation and so all of our vacancies are handled entirely by our head office recruitment team. Please do contact them at recruitment@knightfrank.com or if you prefer to speak on the phone you can call Matt Fry, who is our Talent Acquisition Partner. His number is +44 20 3840 5532 and he is based in our Baker Street head quarters. Our careers site https://www.knightfrank.com/recruitment is continuously updated with live roles globally as they arise.
★★★★★ 5/5
GoogleWe did both sale and purchase with Danielle Ashford‑Quaye and KnightFrank agency. For the sale we got the offer accepted in 2-3 weeks after the flat was on the market. For the Purchase KnightFrank helped us to negotiate the price to meet our budget.
Great support throughout the whole process. quick and efficient responses, chasing all the parties involved (solicitors, management, estate, even local council).
Moreover Danielle always kept light and positive atmosphere no matter the challenges we faced.
Highly recommend both KnightFrank and Danielle personally. We already committed to come back when we’re ready for our next move!:)
Kateryna · 11 October 2025
Agent replied · 24 August 2025
Dear Kateryna,
Thank you for your kind words. It was an absolute pleasure helping you sell and finding your lovely new home!
Wishing you all the happiness as you settle in and make it your own and we look forward to helping you again in future.
Best wishes,
Danielle and the Knight Frank Canary Wharf team
★★★★★ 5/5
TrustpilotRenewal Agreement - Brigette
I recently had to renew an agreement with a tenant. Brigette from renewals helped me through this process; everything was easy and well thought out. Brigette helped coordinate with the lettings teams, was transparent, quick, and clear with her communications, and completed the renewal without a problem. Thank you Brigette for your help with this and for making this process easy.
Jon · 16 October 2024
Agent replied · 28 October 2024
Thank you for your kind review Jon. It was an absolute pleasure assisting you with the lease renewal. Kind regardsBrigette
★★★★★ 5/5
TrustpilotAdam and Maisie were great to work…
Adam and Maisie were great to work with. As a lawyer, it was great to have proactive agents who were prepared to get involved to discuss various points with the lawyers on the other side as well - between us all we worked very well as a team, and given everyone has the same end goal, their involvement really helped push matters forward - I look forward to working with them again soon!
Charles · 13 March 2024
Agent replied · 28 October 2024
It has been good working with you on this transaction and thank you for making the process so smooth. We will certainly look to do more with you in the future, many thanks. Adam and Maisie.
★★★★★ 5/5
TrustpilotExcellent Service…
I reached out to Knight Frank by email to help with information on a family home in Bath and Charlie Taylor went to a lot of trouble to assist with my enquiries. Really impressed with his kindness and the service. I do know my English family have used the company in the past and whilst we live ‘down under’ I would still be happy to recommend Charlie and his team!
Juliette · 7 May 2024
Agent replied · 28 October 2024
Dear JulietteThank you for your kind review, I was so pleased we were able to help out. Best wishesCharlie
★★★★★ 5/5
TrustpilotProperty manager Yenssi Mckenzie Graham…
Property manager Yenssi Mckenzie Graham is really good at her job, no matter what problem I had, it was all solved immediately thanks to her. I was completely impressed with her professionalism. Always very caring, kind and helpful. I always felt safer being able to communicate with someone like her. I had an amazing experience with this company because of her. I wish her all the best.🙏🏼
Elif · 28 June 2024
Agent replied · 28 October 2024
Hi Elif,Thank-you so much for your kind words, it has been a pleasure being your property manager throughout your tenancy!I wish you and your family all the best with your new property however if you ever need any advice, please do not hesitate to reach out to me. Kindest Regards,Yenssi McKenzie-Graham
★★★★★ 5/5
TrustpilotAmazing company
Knight Frank is an amazing company. From start to finish everyone was very responsive, helpful and agile. I’ve worked with both David de Almeida and Dom Pepper, and I am so grateful for both of their works..
Ece · 9 September 2026
Agent replied · 24 September 2026
Dear Ece,
Thank you so much for your kind words and recommendation. It was a pleasure assisting you, and I'm delighted to hear that you had such a positive experience with Knight Frank
We truly appreciate your trust in us and wish you all the best in your next adventure. Should you ever need any assistance in the future, please don't hesitate to get in touch.
Kind regards,
Dom and the Knight Frank team
★★★★★ 4/5
TrustpilotLong term Knight Frank experience
I've engaged Knight Frank for a long time to rent out my flat. Mostly positive experiences, they are good at finding paying tenants. KF contractors are a little pricey but it's the same across many agencies. Latterly, Ewelina Calka in Baker Street office in Marylebone has been very good to work with, and patient in handling various tenants and repairs.
Sandra · 17 October 2024
Agent replied · 28 October 2024
Hi Sandra,Thank you so much for your lovely feedback. I am glad you enjoyed working with me and it was a pleasure to have you as a client. Ewelina
★★★★★ 5/5
TrustpilotTruly Professional
My house sale was challenging but Clive Moon and Clare Griffiths worked very hard to ensure everything was resolved. Sales Progressor - Clare Griffiths is a very nice lady. She was also professional and always super efficient. Clare kept a tenacious grip of the whole process from start to finish. Clare thank you so much, you are a credit to your organisation.
Annie · 16 September 2024
Agent replied · 28 October 2024
Thank you so much for your kind words and it was our absolute pleasure, you were a joy to deal with. We were all delighted we got there in the end and thank you for your patience and constant help throughout the process. All the best for the future.
★★★★★ 4/5
TrustpilotEmily Hooper is an asset
Emily Hooper is beyond professional and went above and beyond as we had a little difficulty with the verification platform required to use. She gets the job done and is a value to the team. I am not rating a 5/5 as Emmanuel in management is not timely with addressing concerns: example reported no hot water Saturday and we didn’t hear back until Thursday. This is less than acceptable.
Alexandra · 14 May 2024
Agent replied · 28 October 2024
Thank you, Alexandra, for your kind words. It's been a pleasure assisting you. Emily
★★★★★ 5/5
TrustpilotI would like to thank Aisha Ahmed the…
I would like to thank Aisha Ahmed the Knight Frank property Manager for her kindness, politeness and her professional handling to matters and efficient solving to problems and excellent communication with me. It was a pleasure to have her as a property manager for the apartment i was a tenant in. And I wish her luck in her career.
Abeer · 30 October 2024
Agent replied · 23 November 2024
Dear AbeerThank you so much for your kind words. I’m truly touched by your thoughtful review, and it was a pleasure working with you. I’m so glad I could help make your time at the apartment a positive experience.Wishing you all the very best, and please feel free to reach out anytime and I’m here if you ever need anything.Best wishesAisha
★★★★★ 5/5
TrustpilotI can not recommend Beth enough as she…
I can not recommend Beth enough as she has been a star in our rental property search, always very responsive to our messages and emails, always up to date with new properties in the market.. quick and she was really efficient.. we would have closed a deal in no time if we hadn’t decided to buy a property instead.
Yelda · 21 October 2024
Agent replied · 28 October 2024
Thank you for your kind review Yelda. It was a pleasure working with you, and best of luck with your ongoing search, you are in good hands with our sales team! Best, Beth
★★★★★ 5/5
TrustpilotHouse Sale
We sold our house through Knight Frank during Winter 2024/25. Helen was brilliant from the off. Through the highs and lows of the process, I always felt she was on the ball, pushing and cajoling to ensure the sale progressed. Our chain was tricky, to say the least and in the final days when it all got very tense, Helen’s skill and expertise in managing people and the conveyancing process shone through. Without Helen, I don’t believe we would have managed to keep the chain together. Thank you!
Rebecca · 22 March 2025
★★★★★ 5/5
GoogleI’d like to thank Will for his professionalism and customer care throughout while trying to find my first- owned home. We were all very impressed by his approach. It wasn’t pushy or fake , with grand statements made to make you feel pressured. Will made Knight Frank a very attractive agent to turn to for future transactions.
Somi · 18 November 2024
Agent replied · 9 December 2024
Dear Somi,
Thank you for your kind review. It was a pleasure to work with and we're delighted to hear you’ve had a good experience.
Best wishes, Will and the Knight Frank Canary Wharf team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
