Kenneth Lloyds Ltd reviews

★★★★★ 1/5

Google

I booked a viewing with Kenneth but got cancelled the following morning. I canceled an some plan for that viewing. Was left disappointed. But not sure why I'm getting promotional emails from them. Really frustrating. Also reading their reviews, I'm kinda glad I didn't move in with them. They seem very sketchy. I also didn't like that Imran dude. I asked him several times if he would WhatsApp me. I spoke to his colleague who was however acting like a sales man though I didn't get the room.NegativeResponsiveness, Quality, Professionalism, Value

Speechless · 23 October 2021

★★★★★ 1/5

Google

They rented a room for a relative of mine. Rooms extremelly overpriced, they are not helpful at all - never come to the house to fix anything -the house was extremelly dirty, old and many things wouldn't work and they simply do not care about it. They are not flexible with rent or deposit and are not interested in helping tenants on this covid-crisis and will want to try discount things from the tenant's deposit. I would give 0 starts if possible. Do not rent from them!NegativeQuality, Professionalism, Value

Larissa · 23 October 2020

★★★★★ 1/5

Google

DO NOT RENT FROM KENNETH LLOYDS. Literally the worst estate agent ever. All of the positive reviews are clearly written by Imran and his employees. Whilst living at the property, I had a housemate from hell who attempted to break in to my room whilst I was in there. I feared for my own safety whilst I was in the property. The police were involved and Imran frankly didn't care, even though he was fully aware of the situation. We were not made aware of whether or not the tenant was allowed back in to the property or if he was going to be evicted even though this is a landlords duty to make the other tenants aware. This resulted in me having to find temporary accommodation for this period as I felt unsafe in the house. The room that myself and my partner were living in had too many issues to count that Imran refused to fix. Our wall leaked for months, resulting in the wallpaper coming off the wall. The property was not maintained at all and it was literally falling apart. Despite our best efforts to make it as liveable as possible, the house had clearly been neglected for many years. Imran agreed to fix the wall upon us moving in and it was never fixed, despite us asking multiple times. He claimed it was fixed and yet the wall continued to leak in to our room. The other tenants that I shared the property with were also awful - there is clearly no vetting process as to who Kenneth Llloyds rent to. The people above us smoked heavily, so the house always stunk of smoke. Kenneth Lloyds were clearly aware of this, as the stench is literally un-avoidable. DO NOT RENT FROM KENNETH LLOYDS. Not only will Imran not fix any inevitable issues, but the likelihood of ending up with sociopathic housemates is far too high - its not worth your safety.

Beth · 24 October 2019

★★★★★ 1/5

Google

The worst in terms of cutomer service. Travelling from Basingstoke to London to do a viewing. I was on my way and and received a message that someone paid the deposit. I was stuck nad had to come back from london in teh next train. Atleast be decent enough to show the property. A bunch of losers truely. Never waste a customers time please.

Digvijay · 23 October 2022

★★★★★ 1/5

Google

They lied that we had abusive behavior to booking. Cause we did late booking and no one was available to bring us the keys of the room. So we agree on the phone they refund us. Next day disspear. They never reply to us to the message. They are liar and cheap. Cause they disappeared so the keep the money. 😊 Disgusting liars . For 100£ . …

Argyro · 25 August 2024

★★★★★ 1/5

Google

I arranged a viewing and got a confirmation email about it. No one bothered to show up despite me being at the property even before the agreed time. And they never bothered to inform me about the viewing being cancelled or anything like that

Nikos · 23 March 2024

★★★★★ 1/5

Google

Avoid these agents at all costs. Highly unprofessional. Initially they asked for the holding deposit and main deposit in cash, which just seemed highly suspicious for obvious reasons. And then they charge you for using a card. Misogynistic and patronising to women. And in keeping with their tone they decided to exaggerate how much they were keeping from the deposit which was not what the deposit protection scheme adjudicator believed. Renting should be a pleasurable experience and I implore anyone that wants that experience to look elsewhere.

Jarrod · 24 October 2018

★★★★★ 1/5

Google

If I could give 0 stars I would! Even for the rough housing market in London this agency is nothing but terrible. The year I rented with them was filled with problems starting from extremely poor conditions the flat was in to the absolutely unacceptable way the agency staff operates and communicates with tenants. Imran (apparently one of the managers) repeatedly displayed the most irrational and aggressive behaviour towards our basic requests. The apartment was not equipped with smoke detectors, we lived months without hot water and had leaking heaters in almost every room.

Mara · 24 October 2018

★★★★★ 5/5

Google

I am very impressed with kenneth lloyds, the staff were very lovely, i had a smile on my face throughout the whole process of my prperty search. Getting hold of them was very easy and they always made sure i was satisfied, often going out their way to ensure every detail was perfect. I also stayed at one of their rooms in a very desirable location at a very attractive price. The place was newly decorated to a very high standard which was lovely, the small touches really made my stay special. The miniature toiletries were such a life saver when i had left mine at home!

Rima · 24 October 2017

★★★★★ 1/5

Google

Poor customer service and no communication. We had a viewing scheduled with them with the best intentions to rent a room from them, but we waited for the agent Sameera Khan for over an hour and never got the courtesy of a phone call to let us know not to wait or to apologise. Avoid at all costs - their only positive reviews seem to be from their own agents. You can only get so many negative reviews and stay in business folks!

Atanas · 24 October 2017

★★★★★ 1/5

Google

I was a tenant in the top floor flat at 44 Myrdle Street offered by Kenneth Lloyd (top floor). I have to say the quality of the flat was below average, with very limited furnitures that broke down one after the other. Every time me and the people who live there at that time called the agency to get something fixed or replaced, it took them forever to get it done. However, my biggest complain is that I still have not received my deposit (which is guaranteed to be paid back two weeks of moving out) after ONE MONTH. The agent whom I usually deal with did not return my texts and when I called her she was very rude. She promised me week after week that the deposit would be paid back by the end of the week but until now that is still a lie. I would not recommend this agency to anyone and will keep contacting the office until I get my money back. 0 star.

Mandy · 24 October 2016

★★★★★ 4/5

Google

I felt compelled to leave a review after reading the previous ones. While I am sure that there are people who have a bad personal experience, from my own vantage point I have been nothing but impressed with their flexibility. Yes they want paying rent on time, yes they charge for their services etc.. I have lived at two of their properties for nearly 2 years in total and in all my time broken goods have been replaced with well branded items. Recently in the flat I currently occupy they replaced all the flooring, retiled the bathroom and upgraded the kitchen a little. I believe they have good intentions and are well run, so please take these other reviews with a pinch of salt. I have seen tenants get themselves into personal situations that lead to confrontations with the landlords but nothing was unjustified in my opinion and always resolved with the other tenants in mind. Dave M

Blob · 25 October 2015

★★★★★ 1/5

Google

A total scam, avoid them at all costs. I arranged a viewing today and once I get to the property they said the house was taken already with no notice nor they called me. Luckily I don’t live far but what a complete messed up agency they are

Solo · 23 October 2023

★★★★★ 5/5

Google

Great experiance renting, flat was perfect with everything we needed and in such a great location. Imran was easy to contact and quick to respond to any questions I had.

Chloe · 24 October 2017

★★★★★ 1/5

Google

Dreadful experience. Very unprofessional. You have to nag and threaten to get the council involved to get anything fixed. I have been sent screen shots of the agent telling lies about me to other tenants. Do not reccomend! I have a whole in my bathroom ceiling for the past 5 months which they told me was getting fixed December 5th. Lie about the amount they top up gas and leave us days not replying.

Shilah · 24 October 2019

★★★★★ 5/5

Google

I booked an Airbnb through this agency, the flat, the location and the services were better than I could expect. Everything was perfect. I recommend it.

Carol-Anne · 24 October 2018

★★★★★ 1/5

Google

Seems the owner Imran Hussain has a history of dissolving letting agents and restarting under a new name and tenants loose there deposits Is history about to repeat itself as Imran has now started a new letting agency 2 months ago call "OLIVER BROOKS LIMITED" and its registered at the same address as Kenneth LloydsNegativeProfessionalism

Mark · 23 October 2021

★★★★★ 5/5

Google

Excellent service, clean flat and had a great time at the property!!! Thanks Imran

Shrey · 24 October 2019

★★★★★ 1/5

Google

Not recommended. Paid holding deposit for the room but still didnt get the room as it was given to someone else. Ive been told this 3 days before moving in date (had to call to chase and confirm if everything is ok). This was so unfair. So be careful with this agency, they might make you homeless.

Evelina · 23 October 2020

★★★★★ 5/5

Google

I love my new place and Imran has been very helpful!

Marylou · 24 October 2019

★★★★★ 5/5

Google

Every time I have booked with this company I have had great service. I cannot recommend them enough! Rooms were nice and clean. Staff are very friendly and professional.PositiveResponsiveness, Quality, Professionalism, Value

Shabnaz · 23 October 2021

★★★★★ 1/5

Google

Very bad and unfairly staff and trying to scam!!!!!!! Now called „Oliver brooks“. Prob changed the name because of bad reputation

Melanie · 23 March 2024

★★★★★ 1/5

Google

Boy racer van driver in their new outfit Oliver Brooks, typical rebrand to get away from bad rep. Look at all the reviews, wow. Avoid.

SJ · 23 October 2023

★★★★★ 5/5

Google

Rented with Kenneth Lloyd's for 18 months. Very reasonable agency who will help you out with any concerns. They are quite busy as they are managing many properties so need to be a little patient with them but they will help you out. All in all, hassle free and would recommend

Jibran · 24 October 2017