Trusted Agent profile · Tower Hamlets
★★★★★
1,094 reviews across 3 platforms
G03 Cordage House, 15 Cobblestone Square, London, E1W 3AS, Tower Hamlets, E1W 3AS
Part of JOHNS&CO, see every office.
JOHNS&CO's office in Tower Hamlets, at G03 Cordage House, is rated 4.8 out of 5 across 1,094 reviews on three platforms, including 72 Google reviews rated 4.1.
72
Reviews on Google
This office
1
Reviews on Facebook
Business-wide
1,021
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. JOHNS&CO City and Wapping hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotLara is a very good property manager
Lara is a very good property manager, i thank her and wish her continued success
Hi Metin,Thank you for this feedback. We are thrilled Lara has impressed you and we have every confidence she will continue to excel at Johns&Co. We will be sure to pass your best wishes onto her.
5/5
TrustpilotAddressing customer urgent needs during vacation
Mr. Param Virdee demonstrated excellent customer service even he was out of office from 25 November 2023 to 27 November 2023. He gave immediate response to my email sent to him on 25 November 2023. I requested an urgent maintenace job to fix my heater problem (IS12775593). It is because extreme cold temperatures -2 °C is happening in Manchester. More worsely, I has caught cold and in fever. He follow-up with contractor to carry out maintenance job and ensure the problem could be fixed with top priority.
Thank you for taking the time to leave us this review. We really appreciate your feedback and are delighted you had such a positive experience! We will make sure to pass this onto Param.
5/5
TrustpilotPrincess Owoeye is really helpful to…
Princess Owoeye is really helpful to arrange to fix our tower rail.
Hi Monica,Thank you for highlighting Princess' efforts! We’re delighted to hear she was able to assist you effectively. We’ll be sure to share your kind words with her, it will make her day!
5/5
TrustpilotExceptional customer support Destini-Rikki and Bethel Gamma!
Outstanding Service by Destini-Rikki and Bethel GammaI’m impressed by the exceptional service provided by Destini-Rikki and Bethel. They responded quickly, answered all my questions with clear and useful solutions, and even helped me connect with the right team when needed. Their efficiency and professionalism made the entire process seamless. Thank you for setting such a high standard of customer care!
Thank you for your glowing review! We’re thrilled to hear about the exceptional service you received from Destini and Bethel. Their commitment to professionalism and efficiency truly sets the bar high. Thank you for choosing Johns&Co!
5/5
TrustpilotEbru has been so great at helping us…
Ebru has been so great at helping us with the moving process. Impressive!
Hi Matthew,We’re glad Ebru was able to help with your move! Thank you for your kind feedback, and best wishes in your new home!
5/5
TrustpilotApartments rental and management
I own two apartments in Providence Wharf and GoodLuck Hope developments, and since some years Johns & Co. is taking care of their rental and management, always with my full satisfaction.In the last 1.5 years my interface as Tenancy Coordination and then Letting Administrator has been Alexandra Ene, and I had with her multiple written contacts: she is extremely professional, puntual and effective, therefore I hope that our co-operation with continue long-term.
5/5
TrustpilotThanks so much to Vanessa & Marwa
Thanks so much to Vanessa & Marwa! They made the whole moving process super easy & stress free :)
Hi Olivia,We're happy to hear the moving process was smooth and stress free thanks to Marwa and Vanessa! We will be sure to pass your appreciation along to them, and we wish you all the best in your new home.
5/5
TrustpilotJohns&Co apartment letting management
I have used Johns&Co for a few years now and have found them to be extremely efficient, friendly and knowledgeable.
5/5
TrustpilotZara was amazing
Zara was amazing. Thanks for your help and support.
5/5
TrustpilotSuper Agent Amber WONG
I am so glad to have Amber WONG helping me to rent out my apartment in Riverscape. She is patient and kind. Not only being so helpful in answering all my questions and highly efficient in processing the rental contract, but also taking care of all details in the rental process. I really appreciate having Amber be my AgentThank you so much
Thank you for sharing your wonderful feedback! We're thrilled to hear about your positive experience with Amber. Her patience, and attention to detail are truly valued, and it's fantastic to know she provided efficient support throughout the rental process. We'll be sure to pass along your kind words to Amber. If you need further assistance in the future, please don’t hesitate to reach out.
5/5
TrustpilotGreat Experience Finding a Home
Candice and Britney were incredibly helpful, patient, and kind throughout the entire process of finding our new home. Their clear communication and thoughtful support made everything feel much more manageable. Overall, it was a positive experience working with Johns & Co.
5/5
TrustpilotGreat first time experience renting
Sarah Ferreira was wonderful and guided us through all steps. She was very prompt in her communication.
Hi Christine,Thank you for your feedback! We’re delighted to hear that Sarah was able to guide you through every step and that her prompt communication made the process smoother for you. We’ll be sure to share your kind words with her. If you need any further assistance in the future, don’t hesitate to reach out. We’re here to help!
5/5
TrustpilotLara Robson is my property manager
Lara Robson is my property manager. She is always helpful and responds in a quick way.
Hi Kitty, Thank you for your feedback! We're thrilled to hear that Lara Robson has been such a helpful and responsive property manager. We'll be sure to pass your kind words along to her.
1/5
TrustpilotDo not return deposit, unreasonable deductions from deposit
They did a terrible job inventorying the flat after I vacated and tried to charge me hundreds of pounds for damage that they themselves documented in the move-in inventory. I vacated the flat nearly two months ago and have still not received my deposit, so I've had to file a dispute claim with TDS. I would never rent another flat managed by Johns&Co
Hi Cristine,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
5/5
TrustpilotCynthia and Candice were so great to…
Cynthia and Candice were so great to work with! Made the process smooth and easy
Hi Christina,Thank you for your wonderful feedback! We’re glad to hear that Cynthia and Candice made the process smooth and easy for you. We truly appreciate your kind words!
1/5
GoogleThey tried cheap tricks to lure me into paying more during rent negotiation. Agent being unreasonably pushy while moving slow at the same time. The flat was in subpar condition and they ignored my reasonable requests to fix it. They only shared some negative details after I've signed and otherwise gave me incorrect instructions about how the building operates.
5/5
TrustpilotThey have been great stayed with me…
They have been great stayed with me until the final steps, Silvia and Erin amazing help.
5/5
TrustpilotParam Virdee is a very good and…
Param Virdee is a very good and responsible property manager. The swift response is remarkable.It let me feel so safe to let my property handled by Johns&co as always.
Thank you for sharing your experience with us. It is always great to hear such positive feedback and your comments are really appreciated. I know this will absolutely make Params day! Wishing you all the best for the rest of 2023!
5/5
TrustpilotBryony was very reactive and diligent…
Bryony was very reactive and diligent regarding our lock issue.
Thank you for your kind feedback about Bryony. We're pleased she provided effective assistance resolving your issues.
5/5
TrustpilotTruthful Satisfaction with Johns&Co.
They're really professional in helping landlords to find good tenants, and do good and adequate follow-up with both parties.
5/5
TrustpilotLiah from Johns & Co
We had Liah from Johns & Co assisting us for a whole week in finding a new apartment that met all of our needs. She was efficient, helpful and so supportive even when we drove her mad! Thank you Liah!!
5/5
TrustpilotAmber from Johns & Co was my main point…
Amber from Johns & Co was my main point of contact when I was moving home and she helped with answering all my questions and even showing me the apartments on a very short notice. She also went out of her way to share some great ideas about some of the renting problems I was having. Overall, a good experience
Hi Mahmudur,Amber is delighted to have helped you through your move. We’re glad she made things easier for you and was proactive in solving your problems! If we can be of any further help, please don't hesitate to get in touch.
5/5
TrustpilotGreat Thanks to Bethel Gamma
Great Thanks to Bethel Gamma, who assisted me to find new tenant on time. Arranged check out for old tenants, and check in for new tenant in a very transparent way. Supported me to get new tenancy agreement settled in time.
5/5
TrustpilotSam was absolutely great through the…
Sam was absolutely great through the whole process of finding the apartment and everything after!
Hi Dana,Thank you for leaving this five star rating. Sam will be thrilled to hear he delivered a great service!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. JOHNS&CO City and Wapping hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
