Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service Liam Alwar is very helpful for respond to help us purchasing the mattress for a good price. I’m really happy with the excellent service provided by Liam . He is great !
Angela · 12 April 2024
Agent replied · 23 November 2024
Hi Angela,Thank you so much for taking the time to share your experience! Liam is indeed a valuable member of our team, and we'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, don't hesitate to reach out.
★★★★★ 5/5
TrustpilotFirst-class customer/owner experience
Johns&Co continues to provide professional and consistent support to me, specifically in managing and upkeeping my apartment for the comfort of my tenant. This includes the seamless transition of tenants aided by Priscilla Ogefere & Odete Gomes proactively, giving me peace of mind. Well done Priscilla Ogefere & Odete Gomes. You are the best. Thank you Priscilla Ogefere & Odete Gomes
Eng · 31 July 2024
★★★★★ 4/5
TrustpilotGood experience this time
Good experience this time. Unfortunately the turnover at Johns and Co means I am often dealing with new employees.
Patrick · 7 May 2026
Agent replied · 23 November 2024
Hi Patrick,
Thank you for your feedback. We are sorry to hear that your experience has not met your expectations, as client satisfaction is extremely important to us. So we can address your concerns, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotYour teammates have worked hard for our…
Your teammates have worked hard for our two-year lease. We would like to thank your team, especially Andrew and Michael, for their experience and fast work.
ERSOY · 17 September 2024
Agent replied · 26 October 2024
Thank you for the feedback on Andrew and Michael’s excellent work! It’s wonderful to hear they supported your lease process with their speed and expertise.
★★★★★ 5/5
TrustpilotAdekunle Adedugbe was brilliant to sort…
Adekunle Adedugbe was brilliant to sort out our end of tenancy deposit and finalising everything effectively and efficiently. Very helpful, excellent communication, easily accessible. Much appreciated!
Mahum · 17 September 2024
Agent replied · 26 October 2024
Hi Mahum,Thank you so much for your kind words! We’re delighted to hear that Ade was able to assist you with the end-of-tenancy process, ensuring everything was handled smoothly and efficiently. It’s fantastic to know that you found the experience stress-free and that Ade’s efforts made a positive difference. We greatly appreciate your feedback and hope to work with you again in the future. Wishing you all the best!
★★★★★ 5/5
TrustpilotWe have been renting through Johns&Co…
We have been renting through Johns&Co for 4 years now, always helpful and though our management has changed a lot over the years we have always had good interactions with those assigned to our property.Most recently we have been communicating through Miss Brooke Nickless, who has been extremely professional and considerate, as well as always replying to us promptly and politely when any issues have arisen.We have had awful issues with other agencies in the past so Johns&Co has been a refreshing experience!
Will · 5 June 2024
Agent replied · 26 October 2024
Hi Will,Thank you for your loyal support over the past four years! We're thrilled to hear that your experience with Johns&Co has been positive and that Brooke provided professional and considerate assistance. Your satisfaction is our priority, and we're committed to delivering excellent service. If you ever need anything in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotVery helpful
Sam is great, super helpful and responds almost immediately.
Olivia · 19 March 2026
★★★★★ 5/5
TrustpilotReally professional and diligent service
Johns&Co have single handedly made our renting experience a 10/10 experience. Amber and Amy Bridge have been absolutely incredible throughout the entire process. They were constantly on the ball about every single detail and made the process from start to finish seamless. Even after we’ve moved in, they are constantly ensuring everything is perfect. They claim to be London’s No1 and you can clearly see why, the most superb experience ever ✨
Suhail · 17 October 2024
Agent replied · 23 November 2024
Hi Suhail,Thank you so much for sharing this review! We’re thrilled that Amber and Amy made your renting experience a 10/10 from start to finish. Moving can be stressful, and their dedication to staying on top of every detail reflects their commitment to making the process as smooth and enjoyable as possible. We pride ourselves on delivering the high level of service, and it’s incredibly rewarding to see that reflected in your experience. Thank you once again for your kind words and trust in our team. If you need anything down the road, please don’t hesitate to reach out, Amber, Amy, and the whole team are here to help!
★★★★★ 1/5
TrustpilotThey don’t pay my £2,405 back
I am writing once again to remind everyone to avoid engaging with JOHNS and Co due to their extremely poor and disrespectful treatment of clients.Despite my initial review and their assurance that they would address the problem, the situation has only deteriorated. They have now stated that they will return my money only if I agree to work with them again. This is wholly unacceptable and amounts to coercion and theft.Their refusal to return my funds (£2,405) without imposing further conditions not only fails to resolve the initial issue but also forces clients into unwanted business dealings. This behavior is unprofessional and unethical.Please consider this a strong warning against JOHNS and Co. Their practices are not only untrustworthy but also detrimental to any potential client relationship.
Amir · 3 June 2024
Agent replied · 26 October 2024
Hi Amir,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotJOHNS&CO has a professional team
JOHNS&CO has been managing my property for over 5 years. The team is very professional and the communications are prompt and clear. Especially Leigh Hallettwho has been my go-to person and always helpful.
Kenny · 15 May 2024
Agent replied · 23 November 2024
Hi Kenny,Thank you for your continued trust in Johns&Co for managing your property over the past 5 years. We're delighted to hear that our team has provided you with professional service and prompt, clear communication. It's wonderful to know that Leigh has been your go-to person, always ready to assist. We appreciate your kind words and look forward to continuing to serve you and your property needs.
★★★★★ 1/5
GoogleI would strongly caution anyone considering renting through this agency. Before signing the tenancy agreement, they seemed responsive and eager to help. However, once I moved in, their attitude completely changed.
They deal with extremely unethical landlords who ignore repeated requests for essential repairs. Despite multiple follow-ups, there was little to no support, and urgent maintenance issues were left unresolved. I had NO HEATING for the duration of the tenancy. They even asked me to make an upfront payment before the tenancy agreement was signed “to quicken things”. It is clear that their priority was securing the tenancy, not ensuring the property was maintained to a safe and liveable standards.
Akash · 17 August 2025
★★★★★ 1/5
GoogleThey seem very disorganised, unprofessional and not trustworthy. They gave very short timeframe and was pushing me to pay money and didn't provide my contract offer letter even after I paid and signed. Then asked me to get the keys from their office their office instead of the reception. I came to find a dirty, mouldy apartment with blood and urine stained mattresses, broken furniture and stained everywhere. They have their 360 cleaning services that could not conduct clean professionally. The whole apartment reeks of mould, I complained and it has been two weeks and they still haven't sorted out any problems. When writing emails and contract name, they couldnot even spell that right the first time.
Sabrina · 17 August 2025
★★★★★ 5/5
TrustpilotVery helpful and always there to help…
Very helpful and always there to help us out. Candice and Gytis were very kind and helped with securing my new home!
Lucas · 12 November 2024
Agent replied · 25 December 2024
Hi Lucas,We’re pleased to hear Candice and Gytis were able to assist you in securing your new home. Thank you for sharing your experience and we wish you the best as you settle in!
★★★★★ 5/5
TrustpilotThank you Aladdin Derdour for helping…
Thank you Aladdin Derdour for helping resolve the various issues in my apartment in the run-up to the completion of the sale.
Yuen · 12 November 2024
Agent replied · 25 December 2024
Hi Yuen Hee,Thank you for sharing your feedback about Aladdin. We’re thrilled to hear he provided fantastic support preparing your property for the sale process. We’ll be sure to pass along your appreciation to Aladdin!
★★★★★ 1/5
TrustpilotIf property hunting isn’t hard enough
If property hunting isn’t hard enough, Johns & Co or the agent we were dealing with didn’t make it any easier.In fact, we were lead on to believe a property we like is as good as ours, she knew we had cats and after seeing the property and her in person, we got the ball rolling. Only for her to tell us 20mins later that cats aren’t allowed. At this point we already signed an agreement to hold the property, and found a tenant for our old property which we now had to lose.We pleaded saying we’ll pay for damages, but they took this golden, somewhat staged opportunity to increase the rent and we were in a very bad situation that we just said fine. Already feeling the distrust and distasteful treatment, we decided to pull out and ask for the holding deposit back because we couldn’t find a new tenant for the new property and we weee out of pocket. Vanessa withheld vital contract info regarding the holding deposit and told us to just refer to documents we had. These very documents stated that if both parties are not happy with agreement, the holding deposit can be paid back. We have even spoken to Goodlord officials and reviewed the law on this. Even then, she refused to be transparent, and eventually saying she’ll hold on to the deposit for a different property.Here’s the kicker, after constant badgering us, pushing to view properties with 10+ messages a day, we end up saying okay and then those properties she brought forward don’t accept cats… when she knows our situation. So it was an emotional rollercoaster that I don’t recommend.
Nicole · 27 May 2024
Agent replied · 26 October 2024
Hi Nicole,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 1/5
TrustpilotDeceptive, dishonest and not trustable
If you're considering purchasing a property, steer clear of them. Their entire team failed to disclose that the house I was interested in had failed a safety test and required cladding replacement. I only discovered this issue after persistently questioning the estate agent, who had repeatedly assured me that the property was fully compliant. I'm uncertain who is to blame, but I'm appalled that such basic safety requirements were overlooked. I've wasted three months dealing with this situation.
Jacopo · 1 July 2024
Agent replied · 26 October 2024
Hi Jacopo,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotMr Param Virdee is a very helpful and capable property manager.
Mr. Param Virdee is a very helpful and capable property manager. He resolved the return mails problem fir me as a tenant. There were many Royal mails belonged to landlord, who is living in London, delivered to my address in Manchester. Given the fact that I don't know landlord's address. Mr. Param Virdee informed landlord to update his/her address with respective parties and asked the local property agent to collect all mails from me for redirect to landlord.
李廣煊 · 12 July 2023
★★★★★ 5/5
TrustpilotI am happy working with Johns Co…
I am happy working with Johns Co because they have great people taking care us quite well, Rebecca Ogle specially and others are doing their job perfect,
Murat · 14 October 2026
★★★★★ 5/5
TrustpilotFlat Rent
Subject: Appreciation for Exceptional Assistance from ClaudiuI hope this email finds you well.I would like to express my gratitude for the exceptional assistance provided by Claudiu from your company throughout our rental process. From the very beginning until we signed the agreement for the flat, Claudiu's professionalism and dedication were truly commendable. He has been instrumental in ensuring a smooth and hassle-free experience for us.We greatly appreciate the trustworthiness and support demonstrated by Claudiu and the overall professionalism of your company. It is evident that you have a very professional team, and Claudiu's efforts have left a lasting positive impression on us.Thank you once again for your excellent service.Best regards,Alex
Alexandru · 24 May 2024
Agent replied · 26 October 2024
Hi Alex,Thank you for your kind words and for sharing your positive experience with Claudiu. We’re thrilled to hear he made your rental process smooth and hassle-free.Claudiu is indeed a valued member of our team, and it’s wonderful to see his professionalism and dedication recognized. We’ll be sure to pass along your appreciation to him and the rest of our team.We’re committed to providing excellent service, and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat Experience - Priscilla Ogefere
Our agent was Priscilla Ogefere. We had an overall great experience with her services. Issues were attended to in a timely manner and Priscilla was quick to respond to our queries.
Vlad · 11 June 2024
Agent replied · 26 October 2024
Hi Vlad,Thank you for leaving this feedback. We are pleased Priscilla was able to resolve your maintenance issues in a timely manner, resulting a positive experience with Johns&Co. We will be sure to pass your appreciation along to her.
★★★★★ 5/5
TrustpilotBryony is a superstar
Bryony is a superstar! She has been super quick to respond to all inquiries and has ensured to resolve any issues asap.
Isabella · 21 November 2025
★★★★★ 5/5
Trustpilot"Exceptional Service and Dedication: Michael is the Best Estate Agent!"
I recently had the pleasure of working with Michael, and I can't recommend him enough as an estate agent. From the get-go, he was incredibly helpful and knowledgeable, guiding me through numerous properties with ease. His patience and attention to detail made the entire process seamless and stress-free. Michael's dedication to finding the perfect property for me was evident, and he went above and beyond to ensure I had all the information I needed. If you're looking for a reliable and personable estate agent, look no further than Michael!
Sophie · 23 May 2024
Agent replied · 26 October 2024
Hi Sophie,Thank you for sharing your wonderful experience with Michael. It is truly fantastic to hear that his helpful, dedicated and knowledgeable approach has made such a fantastic impression on you. We appreciate your high recommendation and will pass along your kind words to Michael
★★★★★ 5/5
TrustpilotResponsive & Prompt Management
When we first moved in to our flat managed by Johns&Co we had a very unresponsive property manager that left issues unaddressed. Its been 2.5 years and thankfully that person has moved on. Our new property manager, Terry, has done a wonderful job in adding the right amount of urgency to get our maintenance issue addressed by the landlord. We just renewed our tenancy in part due to this service.
Derek · 20 November 2025
★★★★★ 5/5
TrustpilotLeigh and Britney were very helpful and…
Leigh and Britney were very helpful and made our process of moving and signing a new tenancy very smooth and easy!
Ragini · 21 November 2024
Agent replied · 25 December 2024
Hi Ragini,Thank you for your kind words about Leigh and Britney. We’re thrilled they made your tenancy process smooth and easy.
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