Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent letting works by Ryan of Johns & Co
Ryan and Candice of Johns & Co are awesome! They have done a great job in letting out my flat in London. Ryan's team is always at the pulse of the market, thus being able to recommend a practical market rental and identify a matching tenant quickly. His colleague Candice had followed up on the logistics for the handover and move-in professionally. My overall comment: efficient, pragmatic, helpful and client satisfaction. Well done and thank you!
Shirley · 20 September 2024
Agent replied · 26 October 2024
Hi Shirley,Thank you for taking the time to leave this review! Ryan and Candice are indeed fantastic, and we’re delighted to hear they were able to let out your flat quickly and professionally. Their knowledge of the market and commitment to client satisfaction is something we take pride in. Thank you for choosing Johns&Co, and we look forward to continuing to serve you!
★★★★★ 5/5
TrustpilotAbsolute pleasure working with Daniela…
Absolute pleasure working with Daniela Nakraj and Nicolas Randal from johns and co. Both super professional, personable and go above and beyond. Thanks so much! Thanks for me new home in GLH!
Jamil · 29 September 2026
★★★★★ 4/5
TrustpilotHelpful
Generally very responsive and helpful. Our property manager Param Virdee has been a great hand - always efficient when an issue takes place with our flat.
小姐 · 18 October 2024
Agent replied · 23 November 2024
We’re glad Param’s efforts have made a difference in your experience. Thank you for the positive words. If there is anything you believe we can improve on, please don't hesitate to let us know!
★★★★★ 5/5
Trustpilot5 Stars
It has been a pleasure dealing with Johns&Co. In particular, Sebastian Callow and Leigh Hallett were extremely helpful and took the stress out of the process.
P · 17 October 2024
Agent replied · 23 November 2024
Sebastian and Leigh are grateful for your kind words. It's fantastic to hear they stood out to you due to their admirable service. Thank you for trusting us with your experience and choosing Johns&Co!
★★★★★ 1/5
TrustpilotAgency said landlords will refuse DSS which is UNLAWFUL & ILLEGAL!
Called to enquire about renting a property after renting privately for over 15 years,just to be told by John’s & Co that the landlord has a right to refuse DSS ! Clearly they have no understanding of DISCRIMINATION OR THE UPDATED LAW. It’s illegal to refuse anyone that can afford to pay the rent who’s on DSS. I asked the lady for her name which she refused to give and said “she didn’t feel comfortable”After giving me the unlawful & illegal speech. Then the lady put the phone down after I told her what she’s saying is unlawful, she then refused to pick up the phone after I called repeatedly, someone else more qualified answered eventually however, she then sent over links that didn’t even work. Tell me they are discriminating without telling me. Now we know how corrupt John’s and Co are.Disgusting, this will be a law suit waiting to happen.
N/A · 5 July 2024
Agent replied · 26 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotWith Amber and Marwa, a very sleek, professional, stress free and seamless experience to market and manage your property
Amber and Marwa, respectively lettings negotiator and administrator with Johns&Co have made our change of tenant a very sleek, professional, stress free and seamless experience. Within 2 days after giving our approval to market our 1 bedroom in London, we had 2 offers at the prevailing pcm we agreed. Then the whole administrative process has been done quickly and the team kept us updated on the progress with respect to the reference check and all other administrative steps. Each time, we write to them we have a quick, timely, professional and appropriate reply. I can only recommend both of them to market and manage your property.
A · 4 July 2024
Agent replied · 26 October 2024
Thank you for taking the time to leave this glowing review. We are pleased ot hear Amber and Marwa were able to let your property in a prompt and timely fashion, keeping you informed throughout every part of the process. If you need any assistance with your property in the future, do not hesitate to reach out.
★★★★★ 5/5
TrustpilotGreat experience
I have rented my new apartment through this agency and it has been a very smooth experience so far. Oluwafemi Fadeyi, Helena Penn and Rachael Adeyemo helped me a lot. Oluwafemi and Helena were always efficient, communicative and earnest to answer my questions when they helped me sign the contract and complete the preparation for the rental. After I moved in, the communication between my property manager Rachael and me was always timely and effective, and she would solve my problems in the first place. Thanks for their help!
Minyi · 16 July 2023
★★★★★ 5/5
TrustpilotQuality assistance
Bryony Bowyer was super helpful in resolving a time sensitive issue; very reassuring to have her as a point of contact for issues regarding my building and apartment🥂✨
Sam · 6 September 2024
Agent replied · 26 October 2024
Hi Sam,Thank you for this amazing review. We always aim to provide our clients with a responsive and proactive service, and it is fantastic Bryony was able to exemplify this- resolving your issue promptly, and ensuring you felt reassured. We will be sure to pass your appreciation along to her. If you have any issues in the future please don't hesitate to reach out, we're always here to help!
★★★★★ 5/5
TrustpilotExceptional Service from a Top-Notch Lettings Agent
Rohan is an outstanding letting agent! He made the entire rental process smooth and stress-free. His communication was clear and prompt, and he always went above and beyond to ensure I had all the information I needed. His customer service is top notch.I highly recommend Rohan for anyone looking for professional, reliable service!
Shahad · 20 December 2024
★★★★★ 5/5
TrustpilotThank you Beverley 🙏🏽
Spoke to Beverley, and it was a great experience. She was very helpful and her customer service was top notch. I had all my questions answered with ease 👍🏽 I highly recommend.
Mitz · 25 June 2024
Agent replied · 26 October 2024
Thank you for sharing your positive experience! We're delighted to hear that Beverley provided top-notch customer service and was able to assist you with all your questions. Your recommendation means a lot to us. We look forward to serving you again!
★★★★★ 5/5
TrustpilotJohn&Co are brilliant
John&Co are brilliant! Amy and Candice were really helpful with helping us find our new home and sorting out paperwork. The whole process was very quick and easy with their guidance. Highly recommend!
Aj · 3 June 2024
Agent replied · 26 October 2024
We're pleased you enjoyed a positive experience with our team. This is a great testament to Amy and Candice's knowledge and professionalism. We will be sure to pass your appreciation along to them.
★★★★★ 5/5
TrustpilotMy experience with Johns&Co was really…
My experience with Johns&Co was really good. They were responsive, helpful, and professional throughout the whole process. I had a lot of discussions with Nick, and he helped me with many things and always answered any concerns I had. The communication was smooth and made everything much easier for me.
Veng · 19 May 2026
★★★★★ 3/5
TrustpilotLondon’s Premier Estate Agent in name only
I have rented in the UK for years and have never experienced something like this. Although I had paid the holding deposit, the agent still tried to negotiate the length of a break clause in favour of the landlady. When I moved in, there were still personal items belonging to the previous tenant(s) in the property. They were removed two weeks later after I had made multiple calls and sent multiple messages to Johns&Co.
Bartlomiej · 29 September 2024
Agent replied · 26 October 2024
Hi Bartlomiej,We are sorry to hear about your experience. We strive for clear communication, and we regret that your move-in wasn’t as smooth as it should have been. Please contact us directly at customercare@johnsand.co so we can resolve these concerns and improve your experience with Johns&Co.
★★★★★ 1/5
TrustpilotI was tenant with John.co , not recommended
Hello everyone! I will not suggest John.co estate agent to anyone. I have moved out of the rental home, and I have not received a response from the estate agent regarding my deposit. They sent me bills for inventory check out, which is not true at all; they are proper thieves and impolite. Make sure you are careful with Laura robson , I don’t t recommend this person . I’m not satisfied, don’t trust to this 💩 estate agent at all , all of them doggy
Consumer · 19 June 2024
Agent replied · 26 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotDuncan was brilliant
Duncan was brilliant. He helped us through the whole process of our tenancy renewal and was very efficient, responsive and quick. We’re very glad we got to work with him. Thank you Duncan!!!
Mimi · 31 May 2024
Agent replied · 26 October 2024
Hi Mimi,Duncan is a valuable member of our team and your feedback is a true testament to his dedicated service. We will be sure to pass your appreciation along to him.
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber to secure our new home. Amber was brilliant, efficient and so helpful - she made the process feel seamless and I couldn’t recommend her more!
Sophie · 30 May 2024
Agent replied · 26 October 2024
Hi Sophie,Thank you for this 5* rating, and congratulations on securing your new home! We're pleased Amber's support ensured you enjoyed a smooth property search. We'll be sure to pass your appreciation along to her, and we wish you all the best in your new home.
★★★★★ 3/5
TrustpilotTenant with Johns & Co
I encountered a water leak issue in my apartment, resulting in necessary repairs. After each of the three visits by contractors, the apartment became very dusty, necessitating professional cleaning. I requested the landlord cover the costs, but they refused. The agency provided no support and attempted to charge me for another round of professional cleaning upon vacating the apartment. Additionally, due to humidity, mold developed in the walls, and they also tried to bill me for this expense. However, I must commend Spyros Miaris for his handling of my deposit issue; he was prompt, efficient, and extremely helpful, saving the day for the rest of the team. He was extremely helpful and guided me through the whole process, by helping me getting in contact with the right people. In conclusion, it appears the agency consistently favours landlords. Therefore, if you're a landlord, you'll likely have no issues, but if you're a tenant facing a problem, good luck...
Michail · 14 June 2024
Agent replied · 26 October 2024
Hi Michail,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotThank you so much Leigh and Ryan for…
Thank you so much Leigh and Ryan for your assistance. It was very smooth process and highly professional. Much appreciated!
Sergey · 19 December 2025
★★★★★ 5/5
TrustpilotCandice and Nicholas did a great job…
Candice and Nicholas did a great job for our tenancy process. Their attention and strong follow up were remarkable.
ASLI · 8 May 2026
Agent replied · 25 May 2026
Hi Asli,
Thank you for leaving this review. Candice and Nicholas will be pleased to know you appreciated their assistance.
★★★★★ 5/5
GoogleExcellent service in a very smooth sales process. Best value out of 4 quotes we sought in the area which is why we appointed them and we suffered no lack of service as a result. Had 4 viewings arranged the day after the property went om the market and they were attentive and responsive all the way through the sales process. Our thanks to Joe and Christina.
Joe · 13 November 2020
Agent replied · 12 November 2024
We'll pass your thanks onto them, thanks so much for your review, we really appreciate your feedback!
All the best,
Johns&Co Team
★★★★★ 4/5
TrustpilotGood experience this time
Good experience this time. Unfortunately the turnover at Johns and Co means I am often dealing with new employees.
Patrick · 7 May 2026
Agent replied · 23 November 2024
Hi Patrick,
Thank you for your feedback. We are sorry to hear that your experience has not met your expectations, as client satisfaction is extremely important to us. So we can address your concerns, please email customercare@johnsand.co.
★★★★★ 5/5
GoogleI faced a major maintenance issue at my apartment that required specialist help and support. I did face a few hotels and delays at the work; but with the intervention of Krystal and the team realising the urgency and priority of the issue, they made sure that it was fixed on time without any further delays. The resolution was extremely professional and they made sure that I was comfortable till the issue was resolved.
Falak · 13 November 2023
★★★★★ 5/5
TrustpilotFirst-class customer/owner experience
Johns&Co continues to provide professional and consistent support to me, specifically in managing and upkeeping my apartment for the comfort of my tenant. This includes the seamless transition of tenants aided by Priscilla Ogefere & Odete Gomes proactively, giving me peace of mind. Well done Priscilla Ogefere & Odete Gomes. You are the best. Thank you Priscilla Ogefere & Odete Gomes
Eng · 31 July 2024
★★★★★ 1/5
Trustpilotdissapointing
Our woes with johns and co continue sadly. All access tags are due to be updated today. Wait in line only to be told the tags we got from johns are not original and they refuse to help us. But wait we can pay £60 for new ones….but jokes on us as they suddenly refuse to issue knew ones without approval. We are told to call for help at the door….get there and system is offline….now we wait 20 min to sneak in with someone else. Call johns and log issue on system….get someone on the phone who promises to email the concierge to issue us new ones….3 hours later we try again….but surprise suprise they never mailed…we wait again to sneak in with someone else. Cant make this stuff up. So now half a day later and no responses and no help from anyone.
Dian · 8 June 2024
Agent replied · 26 October 2024
Hi Dian,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
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