Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you once again for the exceptional service you have provided.
I am writing to express my sincere appreciation for the exceptional service I have consistently received from Johns & Co. Agency over the past three years.Throughout my tenancy, the agency's staff has been unfailingly helpful, responsive, and professional. They have always gone above and beyond to assist me with any issues or inquiries I have had.In particular, I would like to commend Mr. Param, the agency head, for his exceptional leadership and dedication to tenant satisfaction. His willingness to listen, provide sound advice, and resolve matters promptly is truly commendable.Johns & Co. Agency has consistently exceeded my expectations in terms of property management and tenant care. I am extremely grateful for their commitment to providing a positive and stress-free living environment.Thank you once again for the exceptional service you have provided. I am proud to be a tenant of Johns & Co. Agency and highly recommend their services to anyone seeking a professional and reliable property management company.Sincerely,Mostafa Khatibshahri
Mostafa · 11 October 2024
Agent replied · 26 October 2024
Hi Mostafa,Thank you for your heartfelt review, Mostafa. It has been a pleasure assisting you over the past three years. We are grateful for your trust and are pleased to hear that our team, especially Param, has been able to provide consistent support throughout your tenancy. Your recommendation means a lot to us, and we will continue to strive to offer the same high level of service!
★★★★★ 4/5
TrustpilotProfessional but paying late
Pro: professional services, prompt advert and finds tenants fairly quick, each step is achieved in good manner and order.Con: I had bad experience before when other agent didn’t transfer rental to me in time. So I asked and confirmed about the transaction plan carefully. However 2 days after the last day as they promised to send the money, I had to ask the team in writing to request the rental. Only until then I was told there’s “technical issue.” If you are not too keen to pay mortgage or other planned spending, this is a professional agent, including being slightly late in paying rental in a professional way. BTW I have not received it and this is the 10th day from tenant move-in.
Xi · 10 October 2024
Agent replied · 26 October 2024
Hi Xi,Thank you for sharing your detailed feedback! We’re glad to hear you found our services professional and efficient. Your understanding and patience are appreciated, and we’ll work harder to improve the overall experience. So we can look into this matter immediately, please get in touch with us at customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat care and support
Amber and Marwa made sure the moving experience was as seamless as possible. They’ve conducted the whole process with great and continuous communication, flexibility and showed real care and respect towards my wife and me. Thank you both!
Yuri · 1 July 2024
Agent replied · 26 October 2024
Hi Yuri,Thank you for your kind review. We are pleased to hear Amber and Marwa made the moving process as smooth as possible for you, and were flexible to your needs. We will be sure to pass your appreciation along to them both. If you need any further assistance, don't hesitate to reach out!
★★★★★ 4/5
TrustpilotJoynal was very attentive and helpful…
Joynal was very attentive and helpful when I required some assistance in fixing a serious heating issue in my flat. If it was not for them I do not believe that I would have resolved the situation in such a timely manner.
Tony · 12 April 2024
Agent replied · 23 November 2024
Hi Tony,We're pleased to hear Joynal was able to resolve this issue for you. Not having heating can be a pain, especially with the weather we've had recently! We'll be sure to pass your gratitude along to Joynal.
★★★★★ 4/5
GoogleService was excellent by Meena. She was so helpful and answered all my questions thoroughly, always tried to quicken up the process by doing as much as she can on the day itself. Everything went by so fast, and she was always informing me about everything to make sure I understood it well before we proceeded onto anything. One downside however was that the furniture did not arrive on the day of move in, but other than that it was all good
Alyssa · 14 November 2017
Agent replied · 12 November 2024
Thank you for taking the time to write a review Alyssa! We really appreciate your feedback and will ensure Meena sees your kind words too. Wishing you all the best in your new home.
★★★★★ 5/5
TrustpilotJohns&Co
The Johns&Co team is very trustworthy, helpful and knowledgeable, especially Amber and Marwa who have been a tremendous help in finding and sorting out all the documents for the new place I’m moving into.
Tera · 30 August 2024
Agent replied · 26 October 2024
Hi Tera,Thank you for your fantastic feedback! We’re so happy to hear that Amber and Marwa were able to provide you with the support and guidance you needed during your move. We pride ourselves on having a trustworthy and knowledgeable team, and we’re thrilled that your experience reflects this. We’re here for anything you need moving forward and wish you all the best in your new place!
★★★★★ 5/5
TrustpilotBrilliant service
I was very pleased with the process and the support I received. Leigh and Alex were both very patient and willing to assist with any issues or queries I had.
Christian · 31 October 2024
Agent replied · 23 November 2024
Hi Christian,Thank you for your kind review! We’re delighted to hear that you had a positive experience with our team and that Leigh and Alex could provide the support you needed. We’re here for you anytime, and we truly appreciate the opportunity to assist you!
★★★★★ 1/5
TrustpilotThis is a scam company, avoid. After sales no service,
This is a scam company. G77 legacy building. they charged you £2000 for existing damages for a building that was 15 year old when i live there for 6 months, and they never want to give u the deposit back. they asked me to throw away the beds and mattress due to damages, then suddenly they charged you for it. same with existing scratches etc. they never bothered to check inventory reports. no service after sales, everything damaged, then they charged u for it after u moved out. pure scam. please avoid this company, and go for OPENrent or Foxton etc. avoid johns and co at all cost
Helen · 30 September 2024
Agent replied · 26 October 2024
Hi Helen,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotSardar is the only competent and prompt…
Sardar is the only competent and prompt agent here. He communicates effectively with both parties, genuinely cares and brings both parties to a mutually agreeable decision. Having him as our property manager has made a huge difference to our satisfaction in the way concerns are addressed which has not been the case with Johns & Co prior to this.
Parinetha · 13 December 2024
★★★★★ 5/5
TrustpilotWe had a very good experience with Johns and Co.
We had a very good experience with Johns and Co. Amy Bridge & Matthew were very helpful and responsive. Our property was leased quickly and the process was very efficient. We hope it will proceed in the same manner.
Ayse · 27 May 2024
Agent replied · 26 October 2024
Hi Ayse,Thank you for your positive feedback. We're glad Amy and Matt could assist you efficiently and that your property was let quickly. We appreciate your trust and look forward to continuing to provide excellent service.
★★★★★ 5/5
TrustpilotGreat experience
We had an outstanding experience with our estate agent, thanks to Candice, Savannah, and Sania. They were always quick to respond and very supportive, making our rental journey smooth, stress-free, and a great experience. We highly recommend their services!
Jiaqi · 25 May 2024
Agent replied · 26 October 2024
Hi Jiaqi,Thank you for your wonderful feedback! We're thrilled to hear that Candice, Savannah, and Sania made your rental journey smooth and stress-free. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleI should say, Johns & Co.'s service is definitely the best of all in the agency that I experienced before in London. It's hard to find a place in Canary Wharf recently, especially in Wardian. I should say a big thank you to my lettings @Tasif; he really helped me a lot. He almost offered 24/7 services, and helped me do the research and negotiating. Without his help, I couldn't find such a nice place in only 2 weeks.
Tasif will not only help you find a place, but he will also help you as a professional living consultant, he will try his best to give you all the options and advice to make sure you will find the best options. The most important thing I need to mention is Tasif is super patient with me, he helped me make all the appointments fast, even during such a busy time. And he almost takes us to visit most places in Canary Wharf. Thank you so much for your time!
Highly recommend it, and especially @Tasif! Trust me!
James · 13 November 2023
★★★★★ 5/5
TrustpilotSAM ORME
Dear ,I wanted to take a moment to express my heartfelt gratitude for the invaluable help from ( SAM ORME ) in finding my new apartment. His assistance made the whole process smooth and stress-free. I truly appreciate his time, effort, and support throughout this journey. Thanks to him , I now have a wonderful place to live. His kindness and generosity means alot to me , and I am so thankful to have his as an consultant.With sincere thanks and warm regards
M · 18 September 2024
Agent replied · 26 October 2024
Thank you for sharing your fantastic experience with Sam Orme! We’re delighted that he made the process smooth and stress-free for you. Your needs are paramount to us, and we’re thrilled you found a wonderful home with Sam's help.
★★★★★ 1/5
TrustpilotAgents who open the flat door without informing the tenant.
They are so crazy that as a tenant I experienced twice the door of my flat being opened by their colleagues as well as subcontractors without being informed first. There is no security at all.
温为 · 30 July 2024
Agent replied · 26 October 2024
Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotShareen is the best agent you will ever interact with
I arrived in London with very short notice that I was moving abroad and Shareen was so helpful in helping me find an apartment and finish all the paperwork within a week!
K.N · 15 September 2024
Agent replied · 26 October 2024
Thank you for sharing your experience! We’re delighted that Shareen was able to help you secure an apartment and finalise everything so quickly. We understand how stressful moving on short notice can be, and we’re thrilled we could make the process smooth for you.
★★★★★ 5/5
TrustpilotSatisfactory service
Fast and expeditious in finding a new for our property and the documentation and all other works pertaining to the Tenancy was also fast and efficiently.We are very satisfied with their service and performance by Amy Bridge, Grace and James
Krishna · 26 April 2024
Agent replied · 23 November 2024
Hi Krishna,Thank you for your kind review. We're glad to hear you were impressed with our team. We'll be sure to pass your positive feedback along to them. If you need anything else, just let us know!
★★★★★ 5/5
Trustpilottenancy agreement
Initially, Johns&Co was slow to respond to tenant concerns which resulted in extended damage from water leak. However, they were excellent at procuring new tenancy and promptly completing the tenancy agreement. Marwa, Tawnie and Seth were very professional
S · 1 June 2024
Agent replied · 26 October 2024
Thank you for your feedback. We apologize for the initial delay in addressing the water leak and understand the frustration it caused. We're glad you were pleased with our efficiency throughout the tenancy process. Thank you for acknowledging Marwa, Tawnie, and Seth's professionalism. Your feedback helps us improve our service.
★★★★★ 5/5
Trustpilotoutstanding service from Amber
I recently rented a flat in London from overseas, and the process was seamless thanks to Amber. She promptly answered all my questions, and ensured the property was in best condition for my arrival. Her professionalism and attention to detail made the entire experience stress-free. I highly recommend Amber to anyone looking to rent a property remotely.
Keisei · 20 December 2024
★★★★★ 1/5
TrustpilotTheir service has been very poor after…
Their service has been very poor after the contract was signed. They handed over the property, but there were issues. The dishwasher has been not working for two months, and despite sending several follow-up emails, I haven’t received any response. The electric towel wrack was faulty from the start, and they haven’t addressed this either.I will never work with this company again. So far, I’ve had a bad experience, and I am very unhappy and dissatisfied.
Sarmad · 6 November 2024
Agent replied · 26 October 2024
Hi Sarmad,Thank you for your feedback. We are very sorry to hear that we did not meet your expectations in this instance, as client satisfaction is extremely important to us. So we can immediately look into this matter further, please email customercare@johnsand.co.
★★★★★ 5/5
TrustpilotGreat service
Great service, everything was done on time and with am amazing positive attitude. Claudio, Andrew and Rachel were wonderful to work with and extremely professional from the viewing to the proposal and on to the final stages of the rental agreement.
Nadav · 22 March 2024
Agent replied · 26 October 2024
Hi Nadav,We're thrilled to hear our West Hampstead team were able to represent the excellent standard of service our clients have come to expect from Johns&Co. Thank you for your kind feedback, if you need anything in the future do not hesitate to reach out.
★★★★★ 5/5
TrustpilotCaitlin Mitchell from Johns&co really…
Caitlin Mitchell from Johns&co really goes the extra mile. Kept me in the loop of progress and updated me consistently. Also give options in terms of repairs and replacements. Thank you for professional and competent service.
Suzette · 21 September 2026
★★★★★ 5/5
TrustpilotMimi was very helpful in following my…
Mimi was very helpful in following my property matter especially during the recent maintenance work requested by the tenant. I was impressed with her close follow-up as well. Much appreciated.
Emil · 2 October 2024
Agent replied · 26 October 2024
Hi Emil,Thank you for your wonderful feedback! We’re glad to hear that Mimi provided the close follow-up and support needed during the maintenance process. Keeping everything on track for our clients is key, and we’re happy to hear you were impressed. We appreciate your trust and look forward to continuing to assist you!
★★★★★ 1/5
GoogleWe have had an extremely frustrating experience with Johnson & Co. Their unresponsiveness is shocking, serious health and safety concerns, including mould in the bathroom and locked fire exit doors, went ignored for months. Emails and calls are routinely ignored, and when they do respond, it’s always delayed and unhelpful.
To make matters worse, they changed the appointed property manager without notifying us or providing any contact details, leaving us completely in the dark. Their lack of communication, accountability, and basic professionalism has caused unnecessary stress and worry.
I would strongly advise anyone considering Johnson & Co to think twice, dealing with them has been a nightmare.
Fatema · 8 October 2025
★★★★★ 5/5
TrustpilotRahhan was great
Rahhan was great. Fast response, easy and honest which is needed as a tenant who’s renting as an international tenant. Satisfies both tenant wants and needs as well as the landlord.
Zaid · 14 September 2024
Agent replied · 26 October 2024
Hi Zaid,Thank you for your kind words about Rahhan! It’s wonderful to hear that he was able to meet both your needs and those of the landlord. We always aim to make the process as seamless as possible for everyone involved.
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