John D Wood & Co. Docklands & City reviews in Tower Hamlets

★★★★★ 1/5

Google

the worst agency ever - avoid as much as you can - after leaving the place, I was chasing them every other day for my deposit, and they ignored me completely, I had to email the whole agency to get an answer after a month of leaving the place, and starting the procedures, then when we wanted to close out on deductions, their communication was again so poor, I'd need to write them ten times before they answer. worst experience ever. John D wood you need to reconsider how these people operate and the standards you set for your staff

Salma · 28 November 2023

★★★★★ 5/5

Google

Really excellent service over 18 months of being a tenant at one of the properties they run. A big shout out to Aime Parsons - thank you for being efficient, helpful and very patient - especially when I was slow with replying!

Miranthi · 13 January 2023

★★★★★ 1/5

Google

Avoid at all costs. Absolutely shocking customer service. Replies are incredibly slow, and unfortunately they don't seem to be aware of the latest laws and legislation (or seem to care), which means you will have to do your own research to get anything done. Staff leave often, and they're all overworked so they always seem stressed out when you speak to them. Simple maintenace issues take MONTHS to resolve when it should be days. Hands down the worst agency I have dealt with. Look elsewhere.

David · 24 October 2023

★★★★★ 1/5

Google

Awful experience at checkout, they make suffer before releasing your deposit. They show a lot of enthusiasm and fast comms when trying to get you into a place, once it's time to leave the place, they become a pain in the back to live with, I was considering legal action against them for witholding my deposit for no reason

Salma · 11 October 2024

★★★★★ 5/5

Google

Ryan McCabe of Vanet Property has been extremely efficient, friendly, eager to assist in all steps of the process, well informed, hard working. He was quick to think out of the box whenever necessary. Overall the service I have received from him and Vanet Property has been of the highest professional standard. No less than five stars from me.

Timoleon · 25 October 2017

★★★★★ 5/5

Google

I have been a client of Vanet's for 10 years now and they have always been awesome in their service. All their staff have always been professional and respond promptly to my requests or inform me when there are issues with my property or my tenants. I want to say a special THANK YOU to Razvan, for always being available, even after hours, in helping me sort out some issues recently. Vanet staff are great. Keep up the good work.

Sims · 24 October 2021

★★★★★ 5/5

Google

Top notch service from the team at Vanet, and especially a shot out to Romualdas, who helped with securing a rental property on short notice and gave timely responses and relevant feedback. Renting a property with Vanet was easy with no issues faced during renting. Thank you Romualdas and the Vanet team for the efficient and professional service.

Rajiv · 25 October 2017

★★★★★ 5/5

Google

We would like to say how impressed we have been with Romualdas Stanulis. Rom is extremely professional, has a great 'can do' attitude, is pragmatic and sensible, and is one of the most trustworthy estate agents we have ever come across! He is a real credit to Vanet and will go far in his career! Highly recommended individual.

Alka · 25 October 2016

★★★★★ 5/5

Google

Excellent service from Ope, communication was top notch, his assistance in securing a property for me and my daughter, I will definitely recommend John D Wood

Chika · 11 October 2025

★★★★★ 5/5

Google

Elena Cosciug did a fantastic job in helping me with the many questions and queries i had, she was always fast to respond and always went out of her way to assist. Thank you!

Bojan · 16 July 2025

★★★★★ 5/5

Google

My experience of John D Wood, specifically Karl Graham, was positive. He found a buyer for my flat and was consistent, communicative and professional throughout the entire process.

Lucy · 1 September 2025

★★★★★ 5/5

Google

Generally happy with provided service, I would like to highlight incredible work of Elena! She resolved appeared problems in a fast and professional way, also was friendly and very helpful to us!

Аня · 23 June 2025

★★★★★ 5/5

Google

Service from John D Wood was great, our property manager was really friendly and helpfull. Would use them again 😉 …

RISTA · 11 October 2025

★★★★★ 1/5

Google

Speechless. First of all the contract was written with the wrong address from the building facing the one I rented. I am on my 2nd month of the contract and I dont even have a fob to enter the building which is the only way to enter it since it doesnt work by a code. Basically I’m paying the rent and I’m not even living in the apartment. I have been sending e-mails since the first day and I never got a reply.

Fábio · 24 October 2022

★★★★★ 1/5

Google

Absolute joke of an agency. Starting from the very first day when we came for a viewing- we arrived 10 minutes earlier, they didn’t turn up on time, then I called them and asked how much longer will be, guess what- they said that the guy who was meant to do the viewing is stuck in north London and therefore will not be able to attend. They didn’t even call us to let us know. We would have been waiting there if I wouldn’t have called them. Sooo unprofessional. The whole process have been an absolute nightmare. They didn’t clean the flat before we moved in, they called us after we collected the keys, 2 hours before we were meant to move in and said that it hasn’t been cleaned. 2 hours before. The state of the flat was absolutely DISGUSTING. I have never seen anything like this before. Amie (property manager) said that cleaners can come only on Sunday or Monday (and we were meant to move in on Friday). Monday wasn’t good for us cause we’re both at work, so we agreed to Sunday, but that meant that we couldn’t settle in and couldn’t even sleep in the property until it has been cleaned, that’s how bad it was. But on that Sunday they didn’t clean carpets. Why? No idea, as from what I’m aware, carpets are part of professional cleaning. Cleaner cleaned but not everything, she didn’t do the floor cause of all the boxes and suitcases around. Now carpets wouldn’t have been cleaned if I wouldn’t have asked for it few times. So finally they arranged to clean in but only following week Friday. Which, again, caused us a lot of inconvenience cause we couldn’t unpack and settle in. Once we moved in, we already noticed many issues in the flat. All been send to aime few times, however, only few issues have been solved, not all. Had to email her over again and again with no luck and only promises, that she has contacted contractors and waiting for quote to fix. Dishwasher hasn’t been working since day one and again we have only been informed about it few hours before moving in. Let alone all that, to top it all off we have received an email from aime saying, that they need access to the flat on certain day and certain hours (the day when we are, like most people at work). Once I politely said that it is not good for us and that we don’t approve, she said that well you’ve no choice basically as per contract and then quoted it. So flexibility at all. No compromises. They are sooo cheeky, because from the contract it’s not clear if we have to agree and be there or we still have to agree even if we aren’t present. Honestly, this is the worst agency ever, don’t bother, dealing with them will be so stressful, it’s not worth it. Please go and find some professional agency who will Leno how to do their job and will work in their tenants interest.

Julija · 24 October 2022

★★★★★ 1/5

Google

BIG AVOIIIIID this agency. As soon as you sign the tenancy contract, they will not care about any of your requests, they will avoid to fix anything or changes any damaged fittings or old furniture. When we moved in we found mices in our flat (in isle of dog area), and it took them months to send a specialist, which didn't do any thing, we had to catch the mices ours self. We asked to changes the carpet that was dirty and with holes and beetle They never replied back. Will never ever rent with them. Pay attention to details when you visiting the flat before your signe the contract, as they will not paint or clean the flat before they give the keys.

Ibtissam · 24 October 2022

★★★★★ 1/5

Google

Did not feel that Vanet cared about our rental experience at all. They barely contacted us throughout our 2.5 year tenancy, including when we raised issues and we had to chase repeatedly for updates. For example, we raised an issue about a leak that had damaged interior walls and a year on, after vacating the property, this still hadn't been fixed. The whole checkout experience was painful.They agreed to arrange a professional clean on our behalf prior to checkout at the end of our tenancy, which subsequently took place AFTER the checkout report without any notification, at which point they tried to claim 'damages', for issues relating to cleaning?! Numerous other damages relating to things that were either not even in the checkout report or highly inflated costs for damages with no evidence provided despite repeated requests. Rather than giving our response any consideration, they advised us to go to a dispute which we did. They then tried to claim during the dispute that the deposit amount listed on the tenancy agreement was incorrect and that our deposit was £500 less than what it actually was. Extremely disappointed with our experience and would not recommend.

Karen · 24 October 2022

★★★★★ 5/5

Google

I was very pleased at the services received from John D wood, particularly from Ope and will be recommending

Manuel · 11 October 2025

★★★★★ 5/5

Google

It was a big race to find a lovely place to live. I’ve tried a various number of agencies before I found Vanet. They provide excellent letting service and were highly responsible on my rrquests. Special thanks to Egle who demonstrated highly professional negotiating skills.

Victor · 25 October 2019

★★★★★ 5/5

Google

Both me and my flatmate had a very pleasant experience with Vanet- top quality! Kayla was very helpful and efficient, she showed us the apartment the day after we enquired and we signed the contract the next day (excellent communication). 100% recommended

Emine · 25 October 2019

★★★★★ 1/5

Google

Do not use this company. They are always out of office, do not respond to emails, ignore issues to do with the property and won't let you escalate or get in touch with the actual landlord. Convinced they all have OOO to delay communications.

Matilda · 11 October 2024

★★★★★ 1/5

Google

Do not trust these incompetent people. Worst experience I have had dealing with an agency. Does not respond to mails. Does not take any accountability. 150 years of incompetence.

Aashiq · 18 April 2025

★★★★★ 1/5

Google

Completely unprofessional service and unwillingness to engage with tenants when there is a clear, documented issue with a new rental property. The number of agents owning different parts of the process means you are constantly passed onto somebody new who does not take responsibility. Instead of addressing issues, they prefer to claim that tenants are at fault, adopting a rude tone. For example, they claimed that a property with a blood stained sofa and filthy carpets had been cleaned to a professional standard before moving in and that it was still "liveable", despite photos proving otherwise. They also signed off on broken dining room furniture before moving in. Avoid properties listed with this agent if you can, a real nightmare to deal with.NegativeResponsiveness, Quality, Professionalism

Simon · 24 October 2021

★★★★★ 5/5

Google

I have been renting out a property from Vanet for several years now and the services they offer are good. They reply in a reasonable time frame and they have been helpful with mediating talks between me and the landlord. They did not, however, helped when I moved in and I started reporting different issues with the flat (such as stuck wardrobe doors or the handle for the toilet roll falling from the wall it was mounted on or the fact that there's horrendous water pressure for the toilet sink). All these were more or less ignored even though I have reported them via email. They were however very responsive and acted quick on severe issues such as rodents in the flat or a broken washing machine (although it took almost a week to get a new one installed - it is what it is and not their fault). Our property manager, a very polite woman called Sujata Mukherjee, has handled our contract and we have been happy during our tenure. If there's anything I would suggest to the team is to be more proactive in dealing with minor issues. For example, I tried to fix the toilet roll handle myself using methods that will not break or modify anything but my solution was rudimentary and as a consequence we have been forced to keep our toilet roll on the sink (or in the cabinet for toiletries). Not something I wished to live with for 2 years.

Dragos · 24 October 2021