John D Wood & Co. Docklands & City reviews in Tower Hamlets

★★★★★ 2/5

Google

Our washing machine broke on Sunday, we’ve sent several emails and called and keep being told they’ll pass the message on to our property manager. We are two working professionals and don’t have time to go to a laundrette during the day; we have had to ask our neighbours to use their washing machine as John D Wood have not shown any sense of urgency.

Jessica · 11 October 2025

★★★★★ 1/5

Google

Dealing with the agent “ Magdalena Lulkiewicz” was a nightmare. Having constantly have to chase this rather cold and abrupt speaking agent for over a month she then tossed me to another agent who demanded A LOT of money prior to any contract. Weird. Don’t deal with her, she is cold in my experience

Gnostic · 16 January 2026

★★★★★ 5/5

Google

If you want things to get done, rely on Ashleigh! After a few issues in getting in contact with the agency, she called me and sorted a contactor's visit within a few days. She also kept great communication flow with me. Thanks Ashleigh!

Filippo · 11 October 2024

★★★★★ 5/5

Google

We’ve been dealing with Vanet for three years now and we are especially happy with our dedicated contact Ervina Muleronkaite. Ervina has been our portfolio manager since day one and she’s been the most responsive, helpful and understanding person ever since. Ervina would always return our calls, she timely follows up and coordinates on escalated maintenance matters and always provides updates. She’s been very helpful in renegotiating our lease agreement and has always been flexible in terms of timelines, whenever possible. It’s really been great dealing with Vanet, primarily due to Ervina. Thanks for all your support during the last three years !PositiveResponsiveness, Quality, Professionalism, Value

Nikolina · 24 October 2021

★★★★★ 1/5

Google

WORST AGENCY AND PEOPLE EVER, DO NOT RENT FROM THEM. THEY WILL TRICK YOU INTO PAYING FOR THINGS THAT YOU DID NOT DAMAGE. I rented from Vanet for 1 year and I couldn't wait to leave because of them. They will play sneaky tricks and make you pay for things that were already ruined before you get there! They charged me for things I did not ruin. They purposely did not take a picture of a door handle as it was badly chipped, and did not include it in the inventory. After a few weeks at the property, I noticed it and realised that I could not have done that damage as it would have to have been with a tool of some kind and a lot of force. However on the check out report, they charged me for it. I was already waiting for this to happen. So I had to direct them to the inventory and explain to them that they did not include a photo on purpose as it was already chipped. Same thing happened to a deep scratch on the marble countertop in the kitchen, however this mark was very visible in the inventory report - they just hadn't been bothered to check it properly before charging me for it. They tried to charge me £2,700 rent when all was left was £900. It is obvious that they do not communicate and are disorganised as Aime emailed asking for this huge amount of money, and Romulo had to email me stating that in fact was only £900. Again, not even an apology after they were wrong and I was right. They are rude, VERY disorganised and lazy people. Not even an apology for trying to charge me for these things. I had to chase them for my deposit money and for the check out report. They do not care, unless it's to get money from you. Lucy was terrible, as she "dealt" with our moving in but actually caused a lot of stress. Aime Parsons was also useless and rude at check out of the property. The only person that was more or less helpful was Romulo, but they are all as bad as each other. Save yourself the stress and time and do not come near this company. They will trick you if you are not on top of things.NegativeResponsiveness, Quality, Professionalism

Carina · 24 October 2021

★★★★★ 1/5

Google

Dealt with this agency for a whole year. It has been a truly poor experience. We have rented an apartment in Pimlico area. These agents are everything wrong that you can expect from people in this industry. Do not deal with them especially when moving to London from another country with issues to view apartment yourself prior/ living in other country than the UK. It is a group of people who put themselves on a pedestal of the industry, strongly believe in it, but cannot handle even one tiny aspect of their own work. Here I do honestly wonder if they do know what their job is... besides making 'funny' comments and explaining their low standard with their own benchmark. - Inaccurate adverts and painting picture of the apartment during the discussion about the rental. Do not rent with them and if you do check it as properly as you can. - They tell the story so well that we were explained that the apartment is in a super high demand, and that thankfully on the day of the viewing they hold an open house which was around 1 PM. At 2 PM the agent texted us with a delay as they are in a car and on their way. Would an agent be late to an open house for an hour? Good one. - Explained the apartment to be quiet and peaceful and did not mention that it was located close to a very very busy street. - Employees do not reply and go ''missing'' right after the first charges to rent has been applied. During the rental - Zero interest and a very poor maintenance of the apartment. At our arrival the apartment had signs of just being used, stains and so on during the COVID pandemic. The agency did nothing to fix it. Yes a DIRTY apartment during the peak of COVID in UK was a dream. - Rats in the apartment (not an issue of the agency - so they did nothing) - Dishwasher going off with smoke after a first use (happens!) - Washing machine replacement took a month and only after pointing out a potential breach of the contract - the agents manage to change it. However they refused to even get insurance for the washing machine cause it is a task for the renters. Was asked to use details of the property manager and solve it for them... (Covid has delayed us so much we could not order a new one). - Whatever items to be fixed prior to our viewing where of course not done. So had to deal with tons of items that were expected to be done but of course where not - When you will make any complains the agent will laugh saying ''well this is London''. - Every talk seems like a complete waste of time as the agents are too busy to deal with simply anything! The list of ''wrong'' can take up to an A4 page. At the end of the tenancy. - Agents calling and stating that they do not care to do a viewing and ask for the renters to do the viewing for them. - Later if clients do not make offers or reach back - the clients are being called rude. - Complete mess when booking viewing, constant calling and pushing for viewing but never showed up. If you are super desperate maybe rent with this agency. If not avoid at all cost. - Also do enjoy reading the comments this agency writes themselves. On a side, yes I do not know many agents personally and worked with more. What Vanet represents should not be called a real estate agency. There were of course a few moments that they DID something that gave a false sense of ''they know what they are doing'' but beyond that you can expect 0 from them.

Patryk · 24 October 2021

★★★★★ 5/5

Google

I got scared looking at these comments but I had a great experience overall with the whole team! They've been responsive and super helpful I had an issue with my shower a week or so after moving-in and they sorted it right away! I didn't have to wait more than half a day so really happy for now! Thank you!

Azitta · 11 October 2025

★★★★★ 5/5

Google

We have purchased our first property in the UK with the help of Karl and Claire. We had a great experience, they were very helpful with our questions and accommodating our travel schedules by showing us the property several times. They were always prompt, informative, and made the entire process smooth. Highly recommended to work with them for real estate in this area!

Merve · 1 September 2025

★★★★★ 5/5

Google

Claire was really helpful throughout the process and get us updated at every stage.

Lara · 2 September 2025

★★★★★ 1/5

Google

My first review can be seen below. However having lived in a property managed by Vanet for 2 years, i'd like to offer advice of proceed with caution. They are great when they want money from you and to get you in, but when you need anything your concerns fall on deaf ears, consistently met with out office messages, various ignored calls and emails. When we finally would get a response it would be very prolonged before getting a resolution. Then when moving out we went through a whole ordeal where we ended up with far less of our deposit returned than we felt was acceptable, but the process was so drawn out that we finally gave in. This was also dealt with in a fairly disappointing manner in which we were given less than 1 hour to respond to demands, as well as leaving things to the final day of notice so that we had very little time to respond. First review can be seen here "Vanet Helped us find a flat to rent really quickly and efficiently, provided us with really helpful information from the get go. Caring and compassionate agents with a great level of knowledge. Egle was excellent in helping us find the perfect flat, and her colleague Chelsea was really responsive and keen to help with the processing of the flat. I would definitely recommend to anyone. Thank you guys!"

Charlie · 24 October 2020

★★★★★ 5/5

Google

Had a good experience with Claire as a buyer. She got me a good deal on my property and was good at chasing up seller and legal enquiries, clearly a determined person. Also they work long hours at the office and this helped me a lot with picking up keys and getting things done late in the day. Thanks!

Adam · 4 September 2025

★★★★★ 2/5

Google

While the lettings team were great initially (particular thanks to Kayla) we have unfortunately had a poor experience with Vanet since we moved in, mostly in terms of lack of communication and responsiveness. For 3 weeks we were not able to access the back garden as they had lost the keys. We had no property manager assigned during this time, however now that we do things are slower than ever! Maria hasn’t replied to a single email and when we prompt with a phone call she doesn’t seem to have chased up any of our queries about outstanding maintenance work - one item of which was in our terms of offer, so they are technically in breach of contract....

Cat · 25 October 2019

★★★★★ 5/5

Google

Ope was very helpful

Ayoola · 11 October 2025

★★★★★ 1/5

Google

Horrible experience. They are all so accommodating in the beginning, but towards the middle -end of tenancy the service starts to go downhill. It was nearly impossible to reach any of their agents regarding a longstanding issue we had with the gas meter- and not letting us know beforehand that the electricity was set to a business plan and that this would require a request to transition to a domestic account- which even the british gas customer team was confused as to why our own agency did not let us know ahead of time - several phone calls and emails with no reply. And no email sent to us to even let us know who to contact after our agent was no longer working there. Before moving out, there was an agreed price to get our flat 'professionally cleaned' only for a few days later for the the agency to suddenly add another 100-150£ for an extra fee to get the place vacuumed? This is taking advantage of people- not being transparent about the fees from the very beginning, only to add an extra fee after we've agreed to paying the initial agreed price is just robbing people of money. And to top it all off, London is one of the most diverse cities in the world, and agencies especially should know that there would be international customers where english would not be their first language. One of my other colleagues who shared the flat with me was discriminated by one of the team members, asking frustratedly if she could get someone on the phone who could speak 'better english'. This is not acceptable. All in all, this company is very unprofessional and I would highly advise to not use their services.

Lina · 25 October 2018

★★★★★ 1/5

Google

I rented from this agency in 2023 for one year, and it was one of the worst experiences I’ve had with a letting agent. During my tenancy, I encountered two major emergencies, and both times, they ignored me. One of these incidents involved a broken lock, and despite having an emergency number, no help was provided. I had to call a locksmith myself and cover the cost of the repair. Getting reimbursed for that expense was a nightmare. It took months of constant chasing, and they only acted when they needed to reevaluate the property, which I refused to allow until I was reimbursed. Overall, this agency is incompetent, poorly managed, and unresponsive in emergencies. If you're renting, avoid them at all costs.

Max · 11 October 2024

★★★★★ 1/5

Google

Very bad experience. I came across a woman who just told me on the phone that the agency will not bother ask landlords if they are pet friendly or no just because they don't care. Don't loose your time with them if you want to find a roof with your pet. And same as a landlord, if you have a property, give them to people a bit more competent, even more if you're flexible, because plenty of pet owners like me will don't mind to pay extra every month to keep a furry family with us.

Morgane · 11 October 2024

★★★★★ 1/5

Google

No accountability. No response to mails. Pathetic service by John d Wood. Send a long mail to Bryan who is supposed to be the property manager and when I called him up 2 days later (with not even an acknowledgement), he has the gall to ask which mail and he hasn't seen it. Will never do business with this company again.

Thesouthamptondairy · 10 May 2025

★★★★★ 5/5

Google

I have been a tenant with Vanet since Feb 2016 and have been impressed on how professional they are. Andreia who is my property manager has been very helpful since day 1 (check-in) and in the 2 occasions where we had an issue with the property Andreia has addressed these quickly and professionally. She is polite and friendly and will seek to explain the situation and come up with solutions. Thank you Andreia!

Evangelos · 25 October 2016

★★★★★ 5/5

Google

I am a new tenant with Vanet from August 2016, and already I have been very impressed with Vanet, in particular Razvan one of their property managers. Razvan was very supportive throughout the contract signing process providing clear guidance and responding prompting and clearly. After moving in Razvan has also always been easy to get hold of and has very quickly organised minor repairs when a washing machine broke. Highly recommend, Chris

Chris · 25 October 2016

★★★★★ 1/5

Google

I’ve been calling for 2 weeks and sent enquiries to view a flat and I’ve never been called back or received an email. When speaking to someone, I’m told someone will call back - they never do. I shouldn’t have to keep chasing an agent to view a property. Other agents call back immediately

Jas · 6 May 2025

★★★★★ 1/5

Google

Horrendous and traumatic experience dealing with them. Can't say I've come across an agency as blatantly inconsiderate as them in the E14 area. The attitude from start to finish was downright condescending. At the end of it, the return of the deposit took months and it was biased towards the landlord at every step and we lost money unfortunately, just for good riddance. Please avoid this agency if possible.

Ashwin · 11 October 2024

★★★★★ 5/5

Google

I've been consistently impressed with my property manager's (Bryan from Docklands & City Office) responsiveness and professionalism. They address concerns promptly and ensure everything is handled efficiently, making my experience smooth and stress-free. Highly recommend their excellent service!

Redpanda · 11 October 2025

★★★★★ 5/5

Google

I recently appointed John D Wood to manage my properties. On the change of tenancy various works were required within a short timeframe. My appointed property agent was on annual leave and Elena Cosciug took responsibility. She organised everything efficiently, appointing approved contractors and ensuring that all was completed within the allocated time. I have been very satisfied with my John D Wood experience to date.

C · 11 October 2024

★★★★★ 5/5

Google

I was impressed with the level of attention Ope gave me. He was not only professional, but also easy to talk to. He took time to explain everything and I wouldn’t hesitate to recommend him.

IFEANYI · 11 October 2025