John D Wood & Co. Docklands & City reviews in Tower Hamlets

★★★★★ 5/5

Google

We are very satisfied with your service. Your communication was outstanding throughout the whole process. You were always available, responded quickly to our questions, and kept us informed every step of the way. Great job, Tushar. Thanks indeed.

Violeta · 6 October 2026

★★★★★ 5/5

Google

I had a very smooth and helpful purchase experience with the team, especially Claire Oki, who was incredibly proactive, respectful and a great communicator with both myself and the vendors. She was able to maintain momentum by ensuring questions were answered quickly and solicitors from both sides had no hiccups - a real advantage to any house purchase experience, and we were able to move in the timescale we both wanted. An overall happy experience!

Suzanne · 11 October 2025

★★★★★ 5/5

Google

Great renting experience. Property was exactly as advertised, and at a reasonable price. Experiencing of letting was simple and stress-free throughout tenancy. Our property manager, Bryan Crail at the Docklands branch, was particularly helpful in resolving any issues we did have - especially when the landlord was less than cooperative or we had issues with furniture etc. Not all agents are as responsive. Would recommend.

Kane · 11 October 2025

★★★★★ 2/5

Google

This agency unfortunately cancelled a flat viewing twice. First, it was due to a forgotten set of keys (I waited more than an hour for the keys to be found). Despite the cancellation being at agency’s fault, I was offered a second viewing time a couple of days after the initial slot, despite asking for an earlier availability. The second viewing was also cancelled due to property no longer being on the market. Apologies for leaving a negative review, however, the agency was not very accommodating, especially considering mistakes on their side.

Magdalena · 11 May 2026

★★★★★ 5/5

Google

Extremely quick process. From viewing to moving it took us a week. Magdalena Lulkiewicz was very professional and efficient. We kept in touch throught the entire process which made is extremely smooth.

Matt · 16 February 2026

★★★★★ 1/5

Google

Communication is only good from the canary wharf department, every other department is completely ass. They say they will store your number to give you a call back but they don't ever answer and when you call them back no one picks up.

Av · 27 September 2026

★★★★★ 1/5

Google

The worst agency and most unprofessional people I’ve ever dealt with. Avoid if you can! We’ve rented through them for two years, have had a few different property agents during this time. They would never resolve the issue in time, we had to follow up several times on every single matter. One of the issues took 8 months to get resolved!! The only good experience we’ve had was with Ope, who took over from another agent (incompetent and rude), and helped getting our deposit back.

Aleksandra · 16 December 2025

★★★★★ 5/5

Google

Finding a decent place takes a lot of effort in London, assisted by John D Woods to find a perfect place to live within my budget. Catarina Leandro our property manager is really helpful, very supportive throughout the process. She quickly responds and resolves all our concerns.

Shashank · 11 August 2026

★★★★★ 5/5

Google

We got our deposit back without any deduction because we have kept the pepperty really clean. Especial thanks to Kieran Mander, who helped and supported us well. JohnDwood should be proud to have staff like Kieran.

Hossein · 11 October 2025

★★★★★ 5/5

Google

Ope was friendly, professional, and incredibly helpful from start to finish. He made the whole process smooth and stress free. I’d definitely recommend him and John D Wood agency to anyone looking for reliable service.

Jane · 11 October 2025

★★★★★ 5/5

Google

I work with the lettings team here on our portfolio of properties in the area, and they are such a pleasure to work with! Nothing ever is ever too much trouble, they vet our guests thoroughly, manage the viewings flawlessly, and their communication is always top-knotch. As our portfolio gets bigger, they'll be be our go-to partners for finding us incredible guests.

Keiran · 26 March 2026

★★★★★ 5/5

Google

I moved into my current flat over 3 years ago. The first agent assigned to me wasn't great - nothing ever got resolved and most attempts to contact her were ignored. The next agent was better. However, my current agent, Ope, is brilliant! My queries and concerns receive a prompt response, he always responds IN FULL (this is a big deal for me, hence the caps!), and he sees things through to a satisfactory resolution. I mentioned to Ope recently that I am thinking of buying a place in a few months (first time buyer) and he has helpfully offered me the opportunity to discuss my goals with a mortgage adviser - without any cost to myself.

Zara · 16 October 2025

★★★★★ 1/5

Google

Ridiculous management of tenancy and deposit. It’s been over 7 weeks since I completed the end of tenancy report and they are yet to release deposit. I have had to escalate to local council, TDS protection. The management team is poor and most of their staff has quit because of that. Please do not get into any agreements with them. They have delayed deposits for multiple tenants and i have all confirmations on email. David and Bryan have been poorly managing it all

Sadhvi · 11 October 2025

★★★★★ 1/5

Google

Absolutely Appalling Service, Avoid at All Costs My experience with John D Wood & Co has been nothing short of a nightmare. After checking out of my rental property and returning the keys, I expected a smooth deposit return process. Instead, I have been met with complete incompetence, zero communication, and baseless threats of rent arrears. Despite multiple emails, phone calls, and even in-person visits, they failed to process my checkout properly. As a result, not only have they wrongfully withheld my deposit, but they also falsely claimed I am in rent arrears, despite the fact that my tenancy agreement had come to an end! Their negligence has caused unnecessary stress and wasted my time. If you are a tenant, stay far away from this agency unless you want to deal with ignored emails, financial mismanagement, and fabricated arrears claims. I will be escalating this matter legally, and I urge others to think twice before renting through John D Wood & Co.

Dominic · 11 October 2025

★★★★★ 1/5

Google

Our experience has been incredibly frustrating. We have reported a broken kitchen cooker hood multiple times over the past six months, yet nothing has been done. And it is difficult just to cook with smoke etc. No matter how many times we follow up, they simply ignore our requests or do things half way to say they will process but they never do. However, they have no problem reaching out to ask us to accommodate viewings. It’s clear they prioritize making money over actually maintaining the apartments or addressing current tenants’ concerns. With our second half-payment coming up soon, we’re extremely unhappy with how we've been treated, and feel like there is 0 support. They only respond quick to you before you pay your rent, and literally don’t care at all after moved in.

YeeChing · 11 October 2025

★★★★★ 1/5

Google

DO NOT RENT FROM THIS AGENCY 留學生千萬別從這家租房 I moved into the apartment only to find countless issues, no hot water, an unmentioned carpet moth infestation, broken doors, and more. On top of that, dealing with the property manager, Razvan Boerean, was a nightmare due to his passive-aggressive attitude whenever I requested repairs. Over the course of a year, the agency changed property managers three times, making communication and accountability even worse. When I moved out, they made absurd claims to unfairly deduct from my deposit. Some of these claims mysteriously disappeared when I asked for further evidence. The property manager even hinted that if I chose to raise a third-party dispute, they would inflate the charges, such as replacing the entire balcony door, yet this was never mentioned again in the dispute process. As an international student, I felt like an easy target for this agency to exploit, especially when it came to unfair deposit deductions. Thankfully, I didn’t fall for their intimidation tactics and went through the dispute resolution process. In the end, the agency was awarded only 1/8 of what they originally demanded. The entire experience, from moving in to moving out, was a nightmare. No matter how good the rent may seem, it’s simply not worth it. If you're an international student, be extra cautious, this agency will try to take advantage of you. I strongly advise against renting from them.

Ryan · 11 October 2025

★★★★★ 1/5

Google

We had an awful experience with John D Wood, specifically dealing with Karl. After back-and-forth discussions on a property, Karl assured us that if we submitted our offer, we would receive an answer the very next day. Over four weeks later, we were still waiting, there was minimal communication, updates, or courtesy follow-up. The complete lack of professionalism and basic respect for clients’ time is astonishing. Don’t waste your time with John D Wood for, it simply isn’t worth it!

Leyen · 11 October 2025

★★★★★ 1/5

Google

Avoid this agency at all costs. In my personal experience, they were rude, unprofessional, and obstructive from the beginning. One of the agents attempted to charge me for damage that was clearly pre-existing. I had to go through a formal dispute to recover £600, and only received the refund six months after moving out. The situation caused unnecessary stress and frustration. In my opinion, this agency lacks transparency and integrity. I strongly advise others not to get involved with them.

Andrea · 11 October 2025

★★★★★ 1/5

Google

Awful estate agents, do not use. Claire Oki and Karl Graham will pester you to place an offer just to inflate interest in a property, then ignore you and provide zero updates. I only found out after my last offer that a property has been already bought when I phoned up another estate agency to place a new offer with them instead as Claire and Karl had ignored me for several days (phone and WhatsApp) after hounding me up until the offer was made. Time wasters.

Leo · 11 October 2025

★★★★★ 5/5

Google

Had the luck of dealing directly with Ms Elena Cosciug, shes quick and sorted all our issues promptly during our tenancy, our deposit was also released with no delays or complications. Thank you Elena

Catarina · 16 July 2025

★★★★★ 1/5

Google

Absolutely terrible agents rented from them for a year. They never bothered cleaning or fixing anything in the apartment before I moved in and then have spent months making excuses and won’t return my deposit or return my emails. Even attempted to blame me for the poor condition of the property even though it was clearly documented that it was in that state before we moved in.

Rajan · 16 November 2025

★★★★★ 1/5

Google

ABSOLUTELY TERRIBLE AGENCY! WOULD GIVE THEM 0 STAR IF THERE IS THIS OPTION At the beginning, the agent seemed nice on viewing - probably can't wait for getting the money. Contract was arranged at OK speed. But after all it is a nightmare and still is. Every email me and my flatmate received went to spam (a very big chance that it is not a trustworthy company), often contact the agent when we have some question or queries, the most response we have heard of were, blah blah blah is off to training, someone is having day off, is that really coincidence or is that how an agency treat their tenant? Maintenance... We were told to report any issues at the house within 14 days when the contract start and of course, no one contacted us with regards of maintenance, only received a call few days ago with one issue. Everyone is not responsible and not being helpful. From signing the contract till now, there are a change of people in charge, terrible arrangement. Should've read the google review before renting a place!

Asdfs · 24 October 2022

★★★★★ 1/5

Google

Avoid at all costs. I lived at a property managed by Vanet for a year. The incompetence of our property manager Hannah Pickett was staggering. We were kept waiting (literally) weeks and months for basic maintenance and our emails were consistently ignored. At check out, Vanet tried to withhold part of our deposit with ridiculous claims for cleaning and damages. We opened a formal dispute with the deposit protection agency and won our case on every count. A very obvious scam. An appalling service provided by incompetent liars.

Alexandra · 24 October 2022

★★★★★ 1/5

Google

I had a very disappointing experience with this agency. When I moved into the flat 6 months ago, there was no hot water, the kitchen hob didn’t work, and even basic furniture like the table and chairs were broken. The boiler was also not functioning properly. I reported all of these issues, but most of them were never fixed, even when I moved out, the hob was still not working. This level of neglect is completely unacceptable. Please be careful, I’m writing this because I don’t want anyone else to go through the same experience. I strongly advise avoiding this agency and finding a more reliable and professional service.

Mesut · 23 May 2025