Trusted Agent profile · Tower Hamlets
★★★★★
1,690 reviews across 2 platforms
Unit 1 ? 20 Canada Square, Canary Wharf, London, E14 5NN, Tower Hamlets, E14 5NN
Part of Hamptons, see every office.
Hamptons's office in Tower Hamlets, at Unit 1 ? 20 Canada Square, is rated 4.3 out of 5 across 1,690 reviews on two platforms, including 267 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
5/5
GoogleA faultless first-time buying process - special thanks to Ellie and Adam for their consistent hard work and professionalism. Understandably, there were some hurdles along the way but highly recommend Hamptons when providing advice/ guidance along this journey. I’ll certainly be returning to Hamptons in the future.
Thank you for your wonderful review Deniz. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotNicole Mapura extremely helpful…
Nicole Mapura extremely helpful customer service executive . Nicole has been extremely helpful and has redeemed my faith within this Company. Sometimes its a few words that can reassure you all will be ok, "don't worry, " someone that genuinely cares for the clients makes a big difference. Nicole has been extremely helpful and I called her this morning to Thank her for she never realised how stressed I have been and I appreciate her swift and corrective action in ensuring I was dealt with through the correct departments . May situation is being dealt with by the appropriate contacts. Effective training makes a huge difference Nicole is always professional, polite and reassuring , never does she sound fed up and on every occasion she has been able to connect me to the right person, she a great ambassador for Hamptons. Thank you please promote this beautiful caring individual.
5/5
Trustpilotas superb as Patryk, UK will become megapower
In 2024 Feb we are given another Property Manager named Patryk Lehmann. Patryk is very organised amid handling 90 properties. Patryk is very organised, detail-minded, prompt and just to landlords. Patryk shows cares and justice in analysing. If 50% of UK citizens can be as superb as Patryk, UK will become megapower for centuries to come. congratulations to Hamptons and us.
5/5
TrustpilotSufyan Ahmed is an amazing property…
Sufyan Ahmed is an amazing property manager. I am a tenant. All my property issues has been dealt with very quickly and professionally . I can not ask for a better State Agent.Thank you very much Sufyan and to Hamptons International. Thank you very much for your continued support.By the way, I also have an amazing landord. We are so blessed.
Thank you for leaving us a review, it is fantastic for us to receive such positive feedback and in particular that Sufyan has acted quickly to resolve any issues.
1/5
TrustpilotWorst ever left us with no hot water…
Worst ever left us with no hot water and heating for over two weeks all they care about is taking your money once I get you in the property you’re no longer a problem and when you tell them it’s their problem they say it’s between me and Landlord were state agents ever do not rent from them this was the caterham Branch
Thank you for taking the time to leave us a review. We take customer service very seriously and are naturally disappointed to hear you are dissatisfied with our service. We appreciate being without heating and hot water can be frustrating but from our system can see the team worked as quickly as possible to resolve this matter for you and ensured a brand new boiler and plumbing was installed within 8 days. Whilst we understand this is a difficult situation to be in, I can see that your rent was deducted completely during this time which I believe is sufficient compensation for your inconveniences. I do hope the remainder of your tenancy runs smoothly and thank you again for passing on your feedback.
5/5
TrustpilotStratford-upon-Avon Branch - Excellent Experience
Used the Stratford-upon-Avon branch for both our sale and purchase, and received a fantastic service throughout the process. Paul was invaluable in securing a deal that worked for all parties, despite the hiccup of the collapse of our first sale, and Jacob worked tirelessly prodding and pushing the transactions over the finish line. I would have no hesitation in recommending them.
Thank you for leaving us a review. Customer service is important to us and as such, we are delighted to hear Jacob, Paul and the team had such a positive impact on your experience. Thank you again.
5/5
GoogleThank you to Eleanor for helping me to finalise my apartment sale. She was proactively messaging both sides for chase ups.
Thank you for your wonderful review Wilson. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service that Hamptons provides!
5/5
TrustpilotGas Engineer Review
I have worked for numerous Estate and Lettings agents as a Gas engineer over a 15 year career. Rebecca and her property management team are professional, concise and more importantly for myself, the best property management team I have encountered in 15 years. Information is always readily available, they are understanding of all trade related issues and understand the regulations that need to be complied with completely. All of my staff thoroughly enjoy undertaking Hamptons work and this is due to the guys in the property management team.
4/5
TrustpilotSmooth check out
I was associated with Hamptons for more than a year for my previous tenancy. In this period I needed help quite some time, and I must say Hamptons were very professional. Special mention to Gemma Ward, who was managing this property. She was prompt in sending supports whenever issues were highlighted and tried to make my stay comfortable. Even the check out was smooth and tenant friendly. I stayed for more than a year but as there were no break clauses mentioned in the contract, I had to pay 8% of the total rent remaining, which I found a little too much. Even after repeated requests and also upon getting the new tenant very easily they couldn't let go of that. That was quite harsh, as they were receiving the same charge from two tenants for the same time period. But otherwise it was a smooth stay and very well managed.
5/5
TrustpilotExcellent service from Stratford upon Avon
I cannot recommend Jacob at Stratford upon Avon enough. On our first viewing our house sold. Having completed his due diligence, we received full confirmation of our buyers details. He kept us informed throughout the process. He worked outside of 'normal' office hours, to keep us up to date of any developments. A massive thank you!
Thank you for your feedback about our Stratford team and in particular Jacob, we are delighted to hear you had such a good experience and look forward to making the team aware of your review.
5/5
TrustpilotProperty letting in Fulham
I have let my property in Fulham through Hamptons for four years. They have also managed the let. The process has been very easy and they have always been on top of the required paperwork etc. Shardai has been the property manager for the last year or so, and has always been very prompt, professional and friendly.
5/5
TrustpilotGreat Property Manager
My daughter has let her property through Hamptons for the last 8 years. Mandy D’Orta has been managing it for the last 6 months and is by far the best Property Manager we have had. She has been extremely kind, helpful and efficient. She is always friendly and responds very quickly to any requests.
5/5
GoogleI had a fantastic experience selling my flat with Hamptons. Andrew and Adam did an amazing job. They were highly professional, efficient and incredibly supportive. Their advice was spot-on at every stage and they managed the entire process smoothly. They made a potential stressful experience so much easier.
Thank you for your kind words! We are thrilled to hear about your fantastic experience with Hamptons. Our team, led by Andrew and Adam, takes pride in providing top-notch service to our clients. We are proud to have made your selling process easier and stress-free. Thank you for choosing Hamptons! Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleSuzanna was very knowledgable about the local market and was both friendly and professional on our viewings. Highly recommend Hamptons.
Thank you for taking the time to leave us a review Matt. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotHonest appraisal, dedicated staff
Honest appraisal, professional Company, who take care of everything. Keeping you informed every step of the way. Personal service by dedicated staff members, who you can speak to on a regular basis without feeling you being a pest Thank you Christian Sevenoaks office for all your help snd support, much appreciated, and to Linda and the rest of the team grateful thanks for assistance re the sale of our home.
5/5
TrustpilotGreat service from the Hamptons Bath team
Very responsive and proactive to all property and tenant issues. Very good service from the team and much better than other agents / managers that I have used. I would recommend the team (in particular Melanie Hudson who is our key point of contact) to all those in need of property agency / management services.
5/5
TrustpilotFeedback for Max Barnes
There was an issue with the hot water immersion heater. I emailed Max Barnes at Hamptoms. He responded very quickly, organised for a plumber to come to the flat almost immediately to have the issue checked out. He made sure to follow up with the plumber the same day, and when he found out that it was an electrical issue - organized with the electrician to come and have this fixed in few days. He made sure to get information about mine and the landlord's availability, to organise this. Very grateful to Max - for getting this sorted so expediently for me.
5/5
TrustpilotFantastic property manager
April Keane was our recent property manager at Hamptons. She was wonderful, meeting us in person to discuss our concerns and skilfully negotiated with the owners to resolve some outstanding matters to everyone’s satisfaction. I was really surprised with this and very happy with her dedication and support.
1/5
GoogleWe were vocating a property that we had FULLY paid. After we left they sent an extra charge for the last two days of the month, even though the month was fully paid. They still havent paid our deposit back two weeks after we left for no reason. They sent me the extra charge, but the telephone number that they had on the email did not exist. I had to call 3 different offices just to get an aknowledgement. Overall when dealing with them, know that you are dealing with mobsters.
Hi Fotios, we sincerely apologise that this is what you experienced. This is not the standard Hamptons Estate Agents Canary Wharf sets. Please could you send us an email to Customercare@hamptons.co.uk, so we can get in contact with you. Thank you.
5/5
GoogleI have rented a property with Hamptons Canary Wharf . I had an amazing experience from start to end. Lucas who helped me has been amazing through out the process and went over and above to ensure everything was covered . He took time to come over to show me the car park space and made me feel very relaxed . I recommend hamptons if you want a stress free renting process . All the admin and paperwork was very straightforward too . Thanks very much .
Thank you for your review Mandy. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleEleanor Johnson: I just wanted to thank you personally for all the help, advice and viewings that you have arranged for us both over the last few months. You have been the best sales consultant that I have dealt with in Canary Wharf in the last few months by a long way. You always had a great knowledge of the property we were viewing and came back to us promptly if there were any questions that you could not answer on the day. You also listened carefully to what we were looking for and found suitable properties for us to view as a result which included our requirements changing over time. Your advice on the area was always helpful and constructive. I felt that you were genuine and sincere in our conversations and could be trusted and you were not just pushing to get a sale at any cost
Hi Ian! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleWe, my wife and I, would like to highly recommend this Hamptons branch. The staff there was really helpful through the whole process of buying our property. Professional, helpful, knowledgable, tactful, available at all the critical times, coming up with relevant alternatives when the inevitable problem arise. We had special challenging circumstances and Suzanna and Adam really supported us in dealing with them successfully. In summary, a top-notch service was provided and we want to say a massive thanks once again.
Hi mikael! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
TrustpilotA first class dedicated team
We experienced exceptional hard work and dedication from the Hamptons team during the sale of our family home. There were regular informative updates and nothing was a problem for Tamsin or any of her very professional staff. We would certainly use again and thoroughly recommend Hamptons to anyone looking to sell or purchase any kind of property.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
