Trusted Agent profile · Tower Hamlets
★★★★★
1,689 reviews across 2 platforms
Unit 1 ? 20 Canada Square, Canary Wharf, London, E14 5NN, Tower Hamlets, E14 5NN
Part of Hamptons, see every office.
Hamptons's office in Tower Hamlets, at Unit 1 ? 20 Canada Square, is rated 4.3 out of 5 across 1,689 reviews on two platforms, including 267 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotMax Barnes is always so responsive and responsible
Max Barnes is always so responsive and responsible - I never have to ask twice. Really appreciate all the support and care taken - specially as we live outside UK. It is very reassuring to know that Max and Hamptons takes such good care. We replaced a faulty oven and the coordination with the tenant was perfect. Thank you Max
5/5
TrustpilotTrevor Scott
Trevor is the best Property Manager I have been allocated.Trevor is courteous, honest, reliable, organised and efficient. He has always been readily available by phone and email and he takes responsibility for work allocated to him, even following up on my decisions when necessary and liaising with other parties on my behalf.Thank you for all your help and best wishes.
5/5
TrustpilotTop notch property manager
I would like to thank Hamptons team who took great care and excellent service of my property at Roehampton House since 2014-2022. Since then, I have gone through a couple of property managers which were all great but I would like to give a shout out to Minneaux Schandorf, the current property manager at Roehampton House whom we are very privilege to have known. We have not met personally but his service is above and beyond expectations. He has accorded me and my family with so much help and guidance during our move/transition. He seems like a very selfless person and needless to say, excellent in his job. With people like Minneaux and his team by your side , you will be in good hands either as tenant or landlord. Once again, thank you very much for such great service. Cheers!Stephanie AlbertoProperty owner
1/5
GoogleI commuted for 40 min for a viewing yesterday only to be told when I arrived that the agent (Lucas) didn’t have the right keys. I said it was okay but was promised a video by end of day, as I needed to move quickly. I told the agent I really liked the property (on Pepper street to be specific) and that I was ready to put an offer and deposit the same day. No video received, no apologies and no responses. Next day when I followed up, he said he was off and not working. I have since signed a contract and moved on, but I feel bad for the landlord for putting his property in the hands of such an unprofessional agent.
Hi Laila, We apologise for any inconvenience caused. Please send us an e-mail on Customercare@hamptons.co.uk for us to investigate this matter and assist you accordingly.
5/5
TrustpilotWe rented a property through Hamptons…
We rented a property through Hamptons who provided an exceptional service. When our landlord decided to sell the property, Hamptons went out of their way to find another property for us. I would particularly like to mention Sophie Winterson who managed to balance being professional along with patience, understanding and kindness. She went out of her way to ensure there was a smooth transition between houses, liaising with our old landlord and our new landlord - Sophie did this with positivity and cheerfulness. I cannot recommend Sophie, and the whole team at Hamptons, highly enough.
5/5
Googleour property manager charlie is always very responsive and keeps us updated whenever something has to be done. can recommend.
"Thank you for your kind words! Our team, especially Charlie, takes pride in providing exceptional service and ensuring your satisfaction. We appreciate your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAndrew has been absolutely brilliant in our sale. He’s kept us up to date with any issues and recommended solutions for any hurdles in the process. Highly recommend Hamptons!
4/5
TrustpilotWe would be very happy to recommend…
We would be very happy to recommend Hamptons in Newbury to anyone looking to sell their property. The whole team have been a pleasure to deal with, in particular Kate who finally got us over the line to exchange. Every step of the process from valuation to viewings, we found the communication from everyone to be friendly & informative. We are thrilled with the outcome & really are very grateful for all their efforts in getting our home sold.
5/5
GoogleVery professional experience, my purchase went smoothly from the beginning till the end and Ellie was on top of everything liaising constantly with both sides. Very satisfied.
Hi Kostas! Thank you for the great feedback. We are so happy that we are able to provide you with a remarkable experience and we wish you many happy years in your new home!
5/5
GoogleI have recently bought a flat with help from Andy who had made a great job at guiding me through the process as a first time buyer. He had kept me in the loop from the very beginning right until the end on what needs doing to get everything over the line, and made the whole process feel quite smooth (and as stress free as you can get in these circumstance). I can’t recommend him and the Hamptons team enough.
5/5
TrustpilotWe Bought a house in 28 day!
We have recently purchased a house through Hamptons International in 28 days!! We would like to thank the team who made this possible, but especially Jacob Forster, who was exceptional in his attitude and communication. He worked with all parties, ensuring that we met our time scale and he really went above and beyond!! He was outstanding ! Thankyou Jacob.
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Jacob and the team.
5/5
GoogleHad a good experience of selling my property through Hamptons. Andrew Gartan and Jotham Annan have been professional and helpful throughout the process.
5/5
TrustpilotFeedback on Hanna Horstein, property manager
Hanna has been an excellent property manager, coupling her keen attitude to care for others along with a problem-solving attitude that always leads to swift action. I’ve been liaising with Hanna for the last year or so and have had quite a few issues at my flat, which Hanna responded to very quickly and resolved effectively. She takes the time to listen to the issues, suggests any quick resolution based on her experience of similar issues and when it’s not in her hands, she escalates the issues appropriately. I also appreciate that she keeps me in the loop on the various steps when arranging any repairs and also takes the time to sympathise with the situation. It’s been evident that Hanna cares for the tenants and acts as their representative when speaking to landlords - an example of this was when she negotiated a compensation for me in response to some of the persistent issues at my flat.
5/5
GoogleVery helpful at finding a property. Highly recommend
We are thrilled to hear that we were able to assist you in finding the perfect property. It was a pleasure working with you and we look forward to helping others in the future. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAdam and the team went above and beyond and are a credit to their company. I would have no hesitation in recommending them.
Thank you for taking the time to leave us a review Simon. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotCharlie Fleetwood great!
My property manager Charlie Fleetwood is very supportive. She consistently demonstrated a high level of professionalism, efficiency, and dedication in addressing any concerns or issues that arise. Whenever I have reached out for assistance, she has been incredibly quick to respond and has always gone above and beyond to ensure that everything is promptly resolved to my satisfaction. Thank you!
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleThe team at Hamptons, Canary Wharf are first class. I have nothing but praise for the assistance Adam, Eleanor and Suzanna gave me on the recent sale of my leasehold property. They are entirely professional in their approach. They know their market well and understand the requirements of issues such as the new Building Safety Act, which is so important when selling leasehold property. They maintained close contact throughout the transaction and worked hard to progress issues and keep the deal moving forward to a successful completion. My sincere thanks for a job well done.
Thank you for taking the time to leave us a review Jenny. We are so pleased to know that the team provided you with a high level of service!
5/5
TrustpilotWe were delighted with Hamptons.
We were delighted with Hamptons. Meeting all the key personnel in the Stratford upon Avon office gave us the confirmation and confidence that we had selected the right agency for us and our property.Both Owen and Jacob then came to our home to learn and appreciate the key selling benefits of our home as well as understanding why we wanted to sell. The selling process was explained to us and all literature approved...The house was put on the market on the Monday. Blocked viewings were organised for the Thursday and Saturday.Offers came in on the following Monday and we went to sealed and final bids on the Wednesday. All was done and dusted in 10 days!We accepted one of the three offers on the table; all three were well over the "offers over" price and we were delighted with the final selling price and the speed of the sale.Owen, who managed our sales process and negotiations, was always available, reassuring and communicative.When Owen replies immediately to your WhatsApp message at 10.00pm at night, you know he's on the case and has your best interests at heart.All in all, a positive, pro-active and pleasant experience. Thank you Hamptons.
5/5
GoogleIn an industry which is among the five least trusted professions, Hamptons Canary Wharf, but specifically Jack, are raising the bar. I am completing my first home purchase and Jack took an honest selling approach from the beggining, understanding the type of property that I was after. While real estate promotions are usually generic, he highlighted this property to me knowing it checked a number of points while was also transparent on not selling too hard on properties which were outside budget/criteria, which resulted in greater trust. Further, I worked with Capital Private Finance where Avneet provided me with a number of options, while Paul and Kevin at Adams Kaye would periodically check in, pushed the seller's solicitors, and kept a good cadence of communication. Happy with the combined efforts, will look to re-use and recommend.PositiveResponsiveness, Professionalism
5/5
GoogleI worked with Ben at the Canary Wharf lettings office to rent out my property. He was extremely professional, honest, handled my emotions well as a newbie to this whole process, advised me on what to do and madd me feel completely at ease. Due to his competence and focus my property was successfully let within 24hours. I would recommend Hamptons to anyone who is happy to let the letting agents just get on with their jobs without being micro-managed. They are on the ball and fully understand the peaks and troughs of the rental market.PositiveProfessionalism
5/5
GoogleI can't speak highly enough of Hamptons. I was already on Purple Bricks and although I had several enthusiastic viewings, the property was not generating enough interest there and there was no real movement. I chose Hamptons as they were already familiar with properties in my area and specifically my development. Jack in particular had excellent knowledge of the area and neighbouring properties. Within about a week, Jack had introduced an off-market buyer, ready to move for well over the recommended asking price (though worth every penny). Communication was excellent throughout and there was always a sense that Jack (along with Adam and the Hamptons team) were really approachable, helpful and continually pushing the process along while making sure all parties were happy. The whole process was as smooth and speedy as a property sale can be, leading to a successful exchange within a few months. I couldn't be happier and I understand the buyer couldn't be happier either. Best wishes and thanks to Jack and the Team (and the buyer!)
5/5
TrustpilotWe were highly satisfied with Hamptons
We were highly satisfied with Hamptons from start to finish . Agents were at the end of the phone whenever we called - we were never kept waiting . One of the most impressive details for me was the initiative of the agent to cAll us after a buyer pulled out not just with the bad news but with 5 viewing appointments the following week. Communication was excellent - our agent Jacob was approachable and friendly and made the whole process easy
5/5
GoogleA faultless first-time buying process - special thanks to Ellie and Adam for their consistent hard work and professionalism. Understandably, there were some hurdles along the way but highly recommend Hamptons when providing advice/ guidance along this journey. I’ll certainly be returning to Hamptons in the future.
Thank you for your wonderful review Deniz. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Canary Wharf Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
