Trusted Agent profile
★★★★★
387 reviews across 2 platforms
75 Wapping High Street, London, E1W 2YN, Tower Hamlets E1W 2YN
Foxtons's Tower Hamlets office at 75 Wapping High Street is rated 4.2 out of 5 across 387 reviews on two platforms, including 242 Google reviews rated 4.6. The 145 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
GoogleI have dealt with Jacob Burston for about 8 years and he has always been very professional and helpful in letting our property. He responds quickly to emails and calls , finds good tenants who have all been great with no problems at all. He is good at communication and very friendly - I would recommend him to any landlord who wants a professional letting service.
Thank you sarah kinsey for your lovely review. Sophie, Foxtons Wapping Estate Agents Get it done with London’s number 1!
4/5
TrustpilotThank you Habiba!
Habiba was very professional, helpful and friendly throughout the whole process.
5/5
GoogleManfredi was amazing throughout the move in process! Super helpful and sweet. As new renters and students it was nice to have someone like that.
Hi Rucha Raut, We're glad Foxtons Wapping Estate Agents were able to find and secure your rental property Thank you for your review- we really appreciate your feedback! Sophie, Foxtons Wapping Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
5/5
GoogleI had a great experience with Foxtons Wapping who were very proactive in helping me sell my property. Hena, Sales Manager & Seda, Sales Negotiator were excellent in communicating and keeping me informed at every stage. They were very …
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
TrustpilotSo far, all good
Irfan has been an excellent. He addresses issues promptly, and we have experienced minimal disruptions throughout our tenancies. Would certainly recommend foxtons.
5/5
TrustpilotQuick and Easy
The service I got from Ash was exceptional.
5/5
GoogleI had a fantastic experience working with Manfredi. He was incredibly persistent, staying on top of every detail to ensure I found the perfect place. Throughout the process, he was supportive, always available to answer questions and offer guidance, and his friendly approach made everything much more enjoyable. I also appreciated how he proposed spontaneous options that fit my needs, often showing me places I hadn’t initially considered but ended up really liking. His dedication and commitment really made a difference, and I felt well taken care of every step of the way. I highly recommend Manfredi for anyone looking for an agent who is proactive, dependable, and genuinely invested in helping you find your ideal home!
4/5
TrustpilotOverall good experience with Foxtons
Overall good experience with Foxtons, but a big shout out to Irfan Pecaj for his continued support no matter the issue.
5/5
GoogleI had a wonderful experience working with Andrea. He is extremely professional, yet very approachable. He was quick to respond to all my inquiries and guided me through every step with patience and care. It’s rare to find someone so dedicated to his clients. Thank you for the fantastic service!
Thank you for sharing your experience. We’re glad our team’s guidance and quick communication made everything straightforward for you. Sophie, Foxtons Wapping Estate Agents Get it done with London’s number 1!
1/5
GoogleI strongly advise against trusting Foxtons, as my experience with this agency has been extremely disappointing. In particular, the agent Andrea Puddu, based in the Wapping office, failed to disclose significant issues with the flat I rented. Only after moving in did I discover numerous problems that had never been mentioned during the process. When I raised these concerns, I received no meaningful support, and the situation was effectively ignored. I was left to deal with the consequences on my own. I would urge others to proceed with caution and carefully consider their options before using this agency.
5/5
GoogleJoshua was excellent. Very helpful, likeable and efficient.
We're glad you had a positive experience with our Wapping team Thank you for your five star review - We really appreciate your feedback! … More
5/5
GoogleJust sold my flat in St Katherine Docks. Hena Tariq and her team at Foxtons Wapping did a great job assisting me throughout the process and achieve a positive result. In a market where selling a flat can be very challenging and often takes time due to the many conveyancing pitfalls, it is essential to deal with an estate agent who is very professional, knows the local market very well and is experienced at dealing and communicating with all the parties in the transaction (buyer, seller, solicitors, management company and banks). Hena was great in all aspects and I would highly recommend her and the Foxtons team in Wapping.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
TrustpilotHarry Fox My Property Manager at…
Harry Fox My Property Manager at Foxtons and the rest of the management team do a fantastic job looking after my managed properties, resolving any issues and all repairs quickly and efficiently. highly recommended
Hi Andrew, We’re pleased to hear your properties are being managed effectively and that issues are being resolved quickly and efficiently. Alex, Get it done with London’s number 1!
5/5
TrustpilotWe were well supported by Molu
We were well supported by Molu, who helped us find the perfect kind of home that we were looking for.
Hi Bhaskar, Thank you for your feedback. We’re really pleased to hear you felt well supported throughout your search and that we could help you find the right home. Alex, Foxtons Estate Agents Get it done with London’s number 1!
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
TrustpilotSatisfactory property management
I have used Foxtons as the property management agent for nearly 5 years, I am especially satisfied with my experience since Tony Chan from property management became my property manager since 2024. He is very professional and proactively in handling with the requests and issues regarding the tenant & property management. He always responds to my enquiries promptly and provides valuable advice.
1/5
TrustpilotDisorganised and Unreasonable Charges
I’ve never felt the need to write a review in my life, but my recent experience with Foxtons was so poor I felt compelled to share it and warn others.
Hi Dan, Thank you for taking the time to share your feedback. We are sorry to hear that your experience was not positive. Please contact Social@foxtons.co.uk with your tenancy information so we can investigate this further. Kind regards, Alex
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Tower Hamlets office has 387 reviews across two platforms: 242 on Google, 145 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Wapping is rated 4.2 out of 5 across all 387 reviews, and 4.6 out of 5 on Google from 242 reviews, checked 9 October 2026.
Foxtons Wapping, 75 Wapping High Street, London, E1W 2YN, Tower Hamlets E1W 2YN.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.