Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are currently renting with Dexters and overall we are very happy with the agency. I would like to thank Kamen for his help and prompt responses. We were very limited in time, but with Kamen’s help we managed to find a nice flat and moved in within 2 weeks. The application process was smooth, we were regularly updated and provided with a clear guidance. Besides, the agency has been very supportive during our tenancy, and we can easily raise any queries with them.
Julia · 24 October 2023
Agent replied · 23 October 2024
Dear Julia, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI had the pleasure of working with Harry as my agent during my search for a flat in Canary Wharf, and I must say, I am thoroughly impressed with his services. Harry was extremely helpful throughout the entire process, going above and beyond to ensure that I found a place that met all of my requirements.
Harry is not only knowledgeable about the local area, but he is also very attentive to detail and takes the time to understand his clients' needs. He was always available to answer any questions I had and was very responsive to my inquiries.
Overall, I found Harry to be an excellent agent who truly cares about his clients. He was able to find me the perfect flat in Canary Wharf that met all of my requirements, and I couldn't be happier with the outcome.
If you are in the market for a new flat and are looking for a reliable and dedicated agent, I highly recommend working with Harry. Thank you, Harry, for all of your help and for making my move to Canary Wharf such a smooth and stress-free experience!
A · 24 October 2023
Agent replied · 23 October 2024
Dear A R, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with our Canary Wharf team, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWorking with Jesse Osaro in my quest for a rental home in Canary Wharf was an absolute pleasure. Jesse is one of the greatest lettings agents I have worked with. He was incredibly knowledgeable, patient, and helpful during our hunt for the appropriate property. I'd say his response rate was above 100%; no follow-up calls or emails were required as everything was brought to my attention even before I asked. I wholeheartedly recommend Dexters' services to anyone searching for a real estate agent to help with their rental hunt, especially Jesse.
Varshil · 24 October 2023
Agent replied · 23 October 2024
Dear Varshil, Thank you for your kind comments regarding Jesse and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleFrankie from Dexters helped me during my search for a flat in Canary Wharf. I was simply amazed and very happy with his professionalism and the service quality. He was extremely helpful throughout the process, and was prompt in correspondence to resolve any issues.
Overall, I found Frankie to be an excellent agent who sincerely cares about his clients. He was able to find me a place in Canary Wharf that met my requirements.
If you are looking for a reliable agent, then Frankie is your man!
Joydeep · 24 October 2023
Agent replied · 23 October 2024
Dear Joydeep, Thank you for taking the time to leave a wonderful 5 star Google review. Frankie will be thrilled to read your kind comments. We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. Kind Regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotBrilliant team
Many thanks to Gaz, Alice and team for all their hard work and help with the sale of my property. Throughout all the many twists and turns they were there to move things along and Alice worked incredibly hard to make sure it was a success, going above and beyond while I was abroad. I couldn't have had better people handling it, I can't thank them enough. The whole team is brilliant and very responsive from start to finish - from marketing, to setting up multiple viewings very quickly, right through to the end. Very highly recommended.
Jennifer · 22 October 2023
Agent replied · 29 December 2024
Dear Jennifer, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotA total cowboy outfit
A total cowboy outfit. I offered on a property which was accepted only to be told 2 days later they had a better off so unless i offered my best and final it will go to the new person. This is not acceptable and a total waste of time and effort. Thank god i had not expended money on solicitors as yet.
Jackie · 16 March 2026
Agent replied · 21 March 2026
Dear Jackie, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
★★★★★ 5/5
TrustpilotOur big thank you to Natasha Bedenik…
Our big thank you to Natasha Bedenik and her team at Dexters for managing our property in the Docklands. Natasha had been looking after this property for many years while with previous agents before they were taken over by Dexters. Natasha has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompt with her responses to any queries and in providing a fantastic service. I would highly recommend Natasha and Dexters to landlords and tenants alike.
Harmander · 19 October 2023
Agent replied · 29 December 2024
Dear Harmander, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRai was incredibly easy to deal with…
Rai was incredibly easy to deal with and made the process as simple for us as possible.
Jack · 6 October 2026
★★★★★ 5/5
TrustpilotRepair of Side Gate
During the repair process of a side gate, Idis Plaatjies at Dexter was very helpful in calling me to keeping me update throughout the whole process from start to finish. This included making sure I was happy with the finished replaces from repair contractor Mr Totman who did a brilliant job restoring the side gate and gave advice to maintain it. I will be happy to contact Dexter if there’s every a problem in the future and that’s the reason for 5 stars.
Patrick · 18 October 2023
Agent replied · 29 December 2024
Dear Patrick, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDanilo - 5 stars for you!
The performance of any company is defined by the performance of their employees. I didn't have great experience with Dexters to be honest initially. But since Danilo has become the property manager, everything is super smooth. Danilo is extremely professional, polite and considerate towards tenant's needs. So prompt in responding to emails and not missing any point. His communications skills are great plus he is easily approchable. He makes sure that your issues/questions are resolved and follows up on it. He is honestly the best broker I have ever dealt with. Dexters need to re-examine their staff and need to hire more leads like Danilo in order to stand out in the market. Excellency at the peak, thank you!
Swati · 13 October 2023
Agent replied · 29 December 2024
Dear Swati, Thank you for taking the time to leave a wonderful 5 star Google review. Danilo will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSOOO Impressed
The management of my flat was recently taken over by Dexters. I have been so impressed! Rachel Deacon-Holmes is my property manager and she has exceeded my expectations. My flat had not been properly managed previously and she had to quickly sort out some serious water damage. There have been a lot of other issues and both Rachel and Tom Bussman have been absolutely superb in assisting me in dealing with some overwhelming refurb works in order to bring my flat up to a particular standard. They have both responded promptly and given me honest advice in terms of getting and making the most of my flat. They have both been handed a tricky situation to sort out and they are doing it professionally and responsibly. for now it is still in the process of being done. I cannot thank them and Dexters enough as I could not manage it myself!!! Thank you Rachel and Tom! Rosannna
Rosanna · 13 October 2023
Agent replied · 29 December 2024
Dear Rosanna, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica is a Joy to deal with
Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.
Amol · 11 October 2023
Agent replied · 29 December 2024
Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFinally fix after 2 weeks of no "hot water"
I just want to thank Jessica Joy from Property Management Team. I am new to this city and rent my current apartment through a Dexter agent. However, I found there was no hot water for shower. Thanks for Jessica's timely services, my family could finally enjoy hot-water shower without boiling water myself after 2 weeks. Other than that, she also helped out on my other issues, like getting the parking license. I could totally feel her urgency of getting things done. Every time I told her about an issue, she would be able to give me a call back the day after to update me the progress and status. This is so impressive.
Tony · 11 October 2023
Agent replied · 29 December 2024
Dear Tony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotI had the pleasure of working with…
I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!
JS · 9 October 2023
Agent replied · 29 December 2024
Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGood service
Many thanks to Sophie Sheppard, she was extremely helpful and receptive. She has been an excellent property manager for us.
Edyta · 14 September 2026
★★★★★ 5/5
GoogleKatherine Williams from Dexters Canary Wharf Estate Agents. I can highly recommend The Good Estate Agent and their staff miss Katherine Williams. We rented a place in Beckton from Dexters. Katherine the estate agent has been extremely helpful, being in the middle of all negotiations between us and the landlord. After competing on the property, Katherine went out of her way to help us with any inquiries we had. I really recommend her for you new home in london.
Aravind · 24 October 2023
Agent replied · 23 October 2024
Dear Aravind, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Katherine, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJeyda is by far one of the best agents I've worked with around the CW / Isle of Dogs region. Shes extremely knowledable, patient and accomodating. She is very good at listening to her clients and goes out of her way to meet their needs. Her communication skills are amazing - She is always within reach to help make sure everything get done promptly and professionally because finding a new place had been very stressful for me. 100% recommend!
Boya · 24 October 2023
Agent replied · 23 October 2024
Dear Boya, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotMalachi was excellent at helping to…
Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!
Enkay · 6 October 2026
★★★★★ 5/5
TrustpilotSpecial thanks to Sophie
Special thanks to Sophie. She looks after our property and does a great job. Thanks Sophie
James · 6 October 2026
★★★★★ 5/5
TrustpilotOutstanding Service
My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's
Charlene · 7 May 2024
Agent replied · 29 December 2024
Dear Charlene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from Vanessa at Acton Dexters
I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.
Catherine · 5 January 2024
Agent replied · 29 December 2024
Dear Catherine, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJamoy was extremely helpful throughout the entire process. He was professional, responsive, and made everything so much easier. I really appreciated his support and would definitely recommend him to anyone looking for a reliable agent. Thank you, Jamoy!
Malak · 19 July 2025
Agent replied · 9 August 2025
Dear Malak, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
TrustpilotAlways ask for Nadia, she’s a star.
Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.
Hamza · 25 August 2023
Agent replied · 29 December 2024
Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that Nadia has achieved this for you. Thank you for taking the time to leave a wonderful review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
TrustpilotWaste of Time
I was looking for a flat to rent through Dexter. Even the agent has already got my account number for holding deposit and asked me to fill out an application, they still arrange viewings and turn the offer into a game of blind bidding. Unless you have endless time and unlimited budget, property search with Dexter is a waste if time.
Kcky · 14 September 2024
Agent replied · 29 December 2024
Dear Kcky, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
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