Chestertons Canary Wharf reviews in Tower Hamlets

★★★★★ 5/5

Trustpilot

Had a great experience with South West…

I never usually write reviews, but we had a great experience with South West Lettings. Zoë Birch is by far the best estate agent my flatmates and I have had in the area. She was quick to respond and incredibly helpful in finding us great properties during the busy summer season. Thank you Zoë for all of your invaluable help!

Paige · 25 August 2021

★★★★★ 4/5

Trustpilot

Stephen was a great help when renting…

Stephen was a great help when renting out my property. He gave sound advice and was around to assist throughout the whole process. Chestertons as a whole company seems reliable and competent. Do watch out for the number of auto emails sent out though!

Morag · 1 July 2023

★★★★★ 5/5

Google

It was a very smooth process , Betsy was so sweet & kind, she showed me other properties available around the area and tried get my the best deals in the best buildings within my budget . She was so understanding even when I chose to go with a different property & agency . I would definitely choose this agency to work with in future. Chloe aswell was really helpful.

Eden · 29 November 2023

★★★★★ 1/5

Trustpilot

Welcome package

I just rented the house and underfloor heater is not working from the first day and temperatrure is 16 degrees. Also is really important to come someone to do WELCOME HOME showing how the house works, heater, heating time for shower, date to colect rubish and recicle...etc

HUGO · 28 March 2023

★★★★★ 5/5

Trustpilot

I was so impressed with the service

I was so impressed with the service, one of the guys Conner was really polite and went above and beyond, would highly recommend them.

Alan · 29 August 2024

★★★★★ 1/5

Trustpilot

It is painful in Canary Wharf

I went through the seven circles of hell with them. I rented my flat for short term for 3 months with Chestertons.They found tenants with cat allergies. Both the tenants and the agency saw my cat, I didn't hide it from them. I arranged a move-out cleaning, and the Chesterton agent conducted the inspection before the tenants moved in. I specifically requested attention to the cleaning quality before the inspection. Afterward, I emailed to inquire about the cleaning but received no response, so I assumed it was satisfactory. However, the tenant experienced an allergic reaction, and Chesterton demanded me to pay £406 for cleaning to remove allergens, because the cleaning wasn't done well and they hadn't noticed it during the inspection "with the naked eye," as they stated. Then they said they were not supposed to check the cleaning. The cleaning company I hired offered to do a follow up cleaning for free but Chestertons refused to accept it because it would not remove the allergens. I don't understand why I must bear additional costs for their allergies when I wouldn't for tenants without allergies. I assured them the cat would be gone, and professional cleaning would be performed, which I fulfilled. Our agreement contains no clause requiring special cleaning for allergy sufferers. They shifted the burden onto me because my email wasn't as angry as the tenants'. I feel they just backstabbed me as a client. Eventually they agreed to pay 50% of it, but they took it from their agent's pay which is also indicating how poorly they treat their staff.Then, without my consent, they applied £1.5k in unfamiliar taxes, presuming I didn't reside in the UK, despite me providing all necessary documentation. They saw that I lived in this flat, they still assumed otherwise and halved the charges without confirming with me. They explained it to me as a glitch in the system, later they paid me back £1k and said the remaining £430 was sent to me earlier which I haven't received. After a few back and forth email fights they told me it was used for fees that were outstanding as per the original invoice, whatever that means. I suspect they charged me for the cleaning and the hotel for the tenants.They withheld £1000 as a float instead of promised £750, they promised to send back the £250 but they didn't.They have put me through so much stress and pain beyond belief. Every message from this company fills me with dread. I could never imagine such unprofessionalism! Instead of enjoying a pleasant stay abroad, I endured constant battles with this agency, bombarded by multiple emails from different individuals attempting to extort money from me while I simply tried to rent out a flat.

Vella · 3 April 2024

★★★★★ 4/5

Trustpilot

I’ve been in regular dialogue with…

I’ve been in regular dialogue with Akikur over a period of time. He’s always made time to explain his thoughts and the rationale behind his decisions. So when it came to letting my property, Akikur was the first person I thought of because of our rapport and the ease of dealing with someone like Akikur.

Nazim · 13 May 2022

★★★★★ 5/5

Trustpilot

The best Estate Agent in Canary Wharf

This is without doubt the best agency in Canary Wharf, I tried to sell my property and they gave me the most bookings to view. They were open and honest and got me an offer. Unfortunately I accepted another offer from another agency which was a mistake as the buyer turned out to be very difficult. I wish I had taken their offer because had I we would have been completed months ago. My mistake as by accepting the other offer I am now only exchanging in April not January.Chestertons have a great team headed up by Rod Cullen who knows what he is talking about.There are lots of agencies out there make this your first call for Canary Wharf they are excellent.

L · 2 April 2024

★★★★★ 5/5

Trustpilot

Good all round!

We had a transition from the previous letting agent over to Chestertons - and they have always been freindly, happy to help, and quick to respond. Thanks especially to Risida Geeganage (our property manager). We have not had to use the team much, but when we have they have always made sure they get to the bottom of the issue and keep us updated.

J · 22 December 2025

★★★★★ 5/5

Trustpilot

Tamara Price at South West Lettings

Tamara Price at South West Lettings has been fantastic to deal with - super communicative and ensured we were able to let a great flat with ease. She made it a painless process and advised us on all queries we had and turned around the reservation super quickly - I would highly recommend Tamara and Chestertons

Ross · 18 March 2022

★★★★★ 5/5

Trustpilot

Big special thanks to Juliette for all…

Big special thanks to Juliette for all her help! She really made the whole process smooth and painless. Will be recommending Chestertons in the future!

Consumer · 6 August 2024

★★★★★ 5/5

Google

I was working with Arsida from the Chestertons team. It was very time critical for me to let an apartment and Arsida handled the entire process very smoothly and efficiently. There were many road blocks more so in terms of timing rush, but she handled everything very nicely. Pushed the team and the landlord to expedite the moving process and happy to say everything was executed in a hassle free and timely manner. Hoping to work again with her and the Chestertons team

Nilesh · 8 February 2023

★★★★★ 5/5

Google

Its never an easy task to find a place to rent specially these days. However, with these guys I was able to explore multiple options with ease. Usually you will get the usual from letting agents that they will get back to you and that will be the end of it. Not here they will call you back and even offer alternatives if your first option didnt work out. I worked with Arsida who was a great, calm and very supportive throughout the whole process. 10/10 would recommend working with her.

Mo · 8 February 2023

★★★★★ 5/5

Google

I'd like to thank Kerl at Chestertons Canary Wharf Office, he's a very charming young man, polite, understanding and very professional. I find him one of the best staff in this office. Thank you Kerl for all your help, keep on the good work and best of luck.

Mo · 8 February 2023

★★★★★ 2/5

Trustpilot

I have had an absolutely horrible…

EDIT:Chesterton's have contacted me and have sent a person over about 12 hours after my review. They are working on a plan of action to resolve the issues. I will post updates on here.I have had an absolutely horrible experience ever since I moved in. When I went to view the flat, it had mould and water damage and I was hesitant to take it due to those issues. The Chesterton's agents assured me that those would be all fixed prior to my move in. I insisted to put those in the contract as a prerequisite for my move in, and they agreed. I thought everything was going to be fine.Well guess what, it wasn't. None of the work that was supposed to be done prior to my move in had been done. They claimed that the landlord was unresponsive, but nobody told me that despite daily phone calls. I had issues with the key pickup, malfunctioning washing machine, broken dishwasher, faulty electrical wiring in the bathroom (likely due to water damage) and myriad of other issues.So far it has been 7 weeks since I highlighted those issues and a grand total of 0 work has been done on the flat. The property manager seldom replies to emails as he is perpetually busy or on holiday, and when I pop in person to the office they are always "just about to call me" or "just about to answer my email".The moto of this agency should be "99% of your problems go away if you simply ignore them", because that's their attitude to completing flat repairs, or upholding their side of a contract they have signed.I am certain that if my rent is late for even one day I'd be bombarded with threatening phone calls and emails, but if half of my kitchen is out of service for 2 months, they can just always say "waiting for a landlord approval".

Nikolay · 28 March 2024

★★★★★ 5/5

Trustpilot

JOYCE PAU

A big thanks to the team at Chestertons but particularly Joyce who maintained a great communication with the tenants and took care of lots of issues very efficiently,offering useful suggestions and creating good solution pathways all round.Well done

Tom · 15 November 2023

★★★★★ 5/5

Trustpilot

Thank you Chesterton’s

My experience with Chesterton’s has just been flawless. They helped me secure the apartment I liked at the best possible tenancy conditions, always being at hand for support and further clarifications in finalizing the letting process, all of that while I was away from the UK. I would like to thank in particular Luana Fiore and Rafael Alves.

Edo · 9 November 2021

★★★★★ 1/5

Trustpilot

Been dealing with Chestertons for many…

Been dealing with Chestertons for many years, with many individuals...Although I recognise there are some decent individuals, as in any organisations, recurring behaviours include:- Outright lies- Being disrespectful (laughing at you for asking a question, shouting at you over the phone)- Lack of responsiveness- Shifting the blame on others and/or on the person coming with a query Witnessed this with front office (lettings and sales); back office (renewals, prop management), at different levels of seniority

Your_name · 28 June 2024

★★★★★ 5/5

Trustpilot

I had a great experience with

I had a great experience with chestertons. Dawn was very helpful in every step of the way. From finding the apartment i wanted to-rent. To explaining and helping out with the agreement and discussions with the landlord.I am very happy. I will def recommend this agency and use it again in the future.

Maria · 22 July 2022

★★★★★ 5/5

Trustpilot

Best property manager Jessica!!

Jessica Jimenez is the best property manager I’ve ever met. She is super helpful on property repairing/ replacement and another thing related to this propety. I won’t say my experience with Chestertons is perfect. But would love to give 5 🌟 to wonderful Jessica.

Yuky · 14 February 2025

★★★★★ 5/5

Trustpilot

Great service

Vanessa has been super helpful with resolving issues with our apartment. She always replies promptly and answers any questions that we have clearly. Thank you Vanessa!

Hannah · 15 July 2024

★★★★★ 5/5

Trustpilot

Dear wonderful Risida

Dear wonderful Risida, I cannot thank you enough for your kindness, professionalism, and continuous support. You have always handled everything with the utmost care and efficiency, making every step seamless and stress-free for me. Your dedication, patience, and exceptional service truly make a difference, and I sincerely appreciate all your efforts. I am deeply grateful to you, Ms. Risida!

Mahnaz · 27 February 2025

★★★★★ 5/5

Trustpilot

Renting made easy!

getting the contract and everything sorted was so easy and happened so promptly. Suzan and Hannah were fab and extremely helpful throughout the entire process !

Lara · 13 July 2024

★★★★★ 5/5

Trustpilot

Renting a property in Clapham

Renting a property in Clapham. Sharon Chattalis was incredibly helpful, all very professional and the tenancy transfer was done very quickly, with clear support throughout

Jack · 29 July 2024