Trusted Agent profile · Tower Hamlets
★★★★★
2,661 reviews across 2 platforms
Harbour Island, 28 Harbour Exchange Square, Canary Wharf & Docklands, London, E14 9GE, Tower Hamlets, E14 9GE
Part of Chestertons, see every office.
Chestertons's office in Tower Hamlets, at Harbour Island, is rated 4.5 out of 5 across 2,661 reviews on two platforms, including 478 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
Every review we hold for the Tower Hamlets office, from every platform, shown as written. First names only.
5/5
TrustpilotHannah was so helpful and thanks to her…
Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.
Hi Emre, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotJuliette is the best
Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.
Hi Nicole, we're happy to hear you would recommend Juliette when searching for a rental. Please do let us know if you need anything else and we'll be happy to help!
5/5
TrustpilotExcellent Renewal
Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.
Hi Sir Giles, thank you for taking the time to write a great review and sharing your experience with Amanda. We are so glad she was professional and considerate. We appreciate the support and wish you all the best.
5/5
TrustpilotZoe Birch at Chestertons Battersea went…
Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.
Thank you for your feedback Julie. We're delighted to hear of your experience of our team.
5/5
TrustpilotSuperb property management agent
Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.
Hi Young, thank you for the kind words and sharing your experience. We are so thrilled Lucy followed up any issues and as efficient. Should you require any further assistance, we will be happy to help.
5/5
TrustpilotChestertons have definitely been the…
Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.
Hi Anna, thank you for the kind words and sharing your experience. We are thrilled Xiaoyi has been so efficient and thorough. Thank you for the support, we are always here if you need further assistance.
1/5
TrustpilotDisappointing Experience, Would Not Recommend
I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.
Hi Sofia, we're sorry to see you have left this review. In order for us to identify you within our systems and investigate this with the relevant team, we have sent you a request via Trustpilot for more details. As soon as we receive this from you, we will be able to look into this further.
5/5
TrustpilotMy friend and I have recently started…
My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!
Congratulations on your new home Nicole! We're so happy to hear that Dan has been on hand to help where needed. Please let us know if you need anything else. Best wishes!
5/5
TrustpilotThanks to Conor Bunn
We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor
Hi Alex, thank you for the great review. We are so glad Conor was friendly and had good knowledge of the area making it much more enjoyable experience. We appreciate the support and should you need anything further, we will be happy to help.
1/5
TrustpilotPLEASE AVOID, FULL OF LIES! - Canary Wharf Branch
I would give it a 0 if I could!I rented a property through this company at the canary wharf branch , and ever since the viewing, I have constantly been lied to about the fixes that would be made to the property, a clean before I moved in, and other things that were never done.I dealt with an agent named Arsida Kalimashi, who had poor communication and sold me a pack of lies. When I complained to her manager, Maria Reynolds, she also lied on behalf of her employee.The property had many viewings on the day I visited, so I couldn't see it properly, but it looked okay. Arsida mentioned all the things that would be fixed and also lied about which furniture would remain in the property. To make matters worse, she told the landlord that I had seen and accepted the inventory list when, in fact, she never sent it to me and lied about it. I took the property under the condition that it would be deep cleaned and issues fixed, but guess what? It wasn't done at all.I can’t express how poor the condition of the property was: broken fittings, a stinky and moldy sofa and washing machine, marks all over the flooring, a dead soil bag and an old table on the balcony, a loose front door handle, an oven in very bad condition, broken freezer drawers, a heavily stained mattress, and more!Arshida had one job! She did not even visit the property before I moved in to see if everything was okay, and no one from Chestertons visited the property either. They only seemed interested in their commission and lied at all costs to get it. In the end, I arranged for a cleaner myself, and the landlord was sent the invoice.To top it off, I complained to her manager, Maria Reynolds, who was even worse than Arsida. She lied to my face, claiming that Arshida had checked the property but showed no proof. Anyone with common sense would know that this property was not ready for a tenant, and if it is, then you are absolutely deluded.Honestly, this company just wants their cut and nothing more. They are manipulative and run by people who have no care or respect. Avoid them at all costs; I would rather pay more for a property elsewhere than deal with Chestertons.NEVER AGAIN!
Hi Sufyan, thank you for taking the time to leave a review, we are sorry to read your feedback. We have reviewed this internally and can see this was addressed over a year ago when you moved into the property. Arsida visited the property the day before your tenancy started, as this was the earliest she could view the property vacant due to the previous tenancy. As you are aware, there were three offers on the property and the landlord wanted someone that could move in with minimum void period. Proof of this visit would not have been possible to produce, as this was not an official check in. As you mentioned, there were omissions in the cleaning that were arranged by the landlord’s previous tenants. These were highlighted to the landlord along with recommendations for replacements and maintenance. The landlord manages the property and was aware of the issues but had not acted in time for your move in. Maria and Arsida helped both sides where possible and mediated the initial complaint you had about the property’s condition. Maria also encouraged the landlord to remedy the issues you raised and provide a budget for you to purchase a new sofa of your choice. We can see this was responded to within 24 hours of your initial complaint and the matter was resolved.We appreciate you wanted to renew your tenancy for another year, however, the landlord decided not to extend this which is unfortunate and not something we could change their mind on. We believe we acted as quickly as possible to resolve your concerns and mediated difficult conversations with your landlord on your behalf. We are sorry you feel Chestertons were not helpful during your move in. We can assure you that you were not lied to during this process and we want all tenants to move in to a property in good order; whether we are acting as the managing agents or the landlord is managing the property themselves. If you wish to discuss this further, please feel free to contact Chestertons Customer Service team on customer.service@chestertons.co.uk and we’ll be happy to help.
5/5
TrustpilotIona Serban
I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.
HI Millicent, thank you for sharing your experience with Iona. We are so glad Ionas responses were quick and professional. Thank you for the support.
5/5
TrustpilotOrchid Ho is very helpful and…
Orchid Ho is very helpful and thoughtful. She replied my email shortly, clarified my concern clearly and explain my question in details.Thank you Orchid ! Much appeciated!
Good afternoon, thank you for leaving some positive feedback. We are so glad Orchid was helpful and thoughtful. We appreciate the support and wish you all the best.
5/5
TrustpilotI had the pleasure of dealing with…
I had the pleasure of dealing with Juliette when renting a property recently.She was fantastic, amidst a world of very tricky estate agents. Thank you Juliette for being super helpful and finding me a new home!!
Hi Lee, thank you for taking the time to write a great review. We are so glad Juliette was helpful in finding you a new home! We hope you love your new property and should you require any further assistance, we will be happy to help.
1/5
TrustpilotNegligent Flat management team in Canary Wharf…
Your management team in Canary Wharf forgot to arrange an inspection of my flat back in May 2024When I pointed that out, they argued that an inspection was not due and emailed my contract and T&Cs to me, even more, they mentioned that I would have had to pay 80pounds for such a service.It turns out that my Contract and T&Cs clearly highlights that an inspection was due in May and its fees were included in my contract.Your management team not only missed the inspection but also they had not read my contract, never. Even before they pushed the contract back to me.I asked for an acknowledgement of that error weeks ago and I am still waiting. This is just another mistake that they try to sweep under the carpet and hope that you forget. I have emailed them with a complaint today.
Hi there, we are sorry for the frustrations caused here and we understand that you have been speaking with a manager within our Property Management team in relation to these concerns. We understand that there was a communication issue between the teams relating to the number of agreed visits during the contract. Whilst the team had completed the visits due in February and September 2024, we accept that the May 2024 visit was not completed and have refunded the cost for this back to you. We have discussed the wider concerns and a proposal to rectify these points going forward. Thank you for bringing this to our attention and if you need anything further, please do let us know.
5/5
GoogleAmazing service and experience I had while finding our rentals with them. Special thanks to Arsida Kalimashi she helped us finding the home twice and have been kept in touch even after two years of tenancy period which is an excellent example of relationship management. Also she worked us out in our quite a small timeline which was really helpful. The best part of the firm can be that they don't squeeze the tenants to agree to only landlords terms but try to make a fair deal for both the parties. Strongly recommend.
5/5
GoogleMy experience with Chestertons and specifically Andreas Papazacharia was great. He was by far the most well-prepared agent I dealt with. He only showed me flats that ticked all of my requirements (which wasn’t always the case with other agents), was able to answer all my questions or source them from the sellers quickly, and gave me great advice about things I wasn’t aware of being a first time buyer (eg ESW1 form ratings, service charges on new builds). He also gave me great references to a solicitor and a mortgage broker which have been outstanding throughout the process. Overall very grateful for Andreas’ patience and support.
5/5
GoogleWe use Chestertons to manage and market a couple of properties for several years. Their marketing effort has always been very efficient, and the property management department, under Ryan Briggs, is the glue that keeps us working with Chestertons. They are able to arrange repairs quickly, source furniture when needed, and generally ensure that the whole operation runs smoothly. There is also very good coordination between the marketing staff and the property management staff, when tenants change. All this means that our stress levels are kept to a minimum.
5/5
TrustpilotChestertons are great!
Highly recommend Gary and his team at Chestertons! They put up our house in the rental market, helped us find the best tenancy deal and now manage the property. We’ve rented our house out for 3 months now and we’ve never had to worry. The Chesterton team is very efficient in dealing with any issues from our tenants and we’ve had a stress free experience working with them. Highly recommend!
It is wonderful to receive such a glowing review - Gary and his team in Battersea will be very pleased to read this!
5/5
TrustpilotCan’t thank Ravi enough for his…
Can’t thank Ravi enough for his commitment and attitude to his work. He clearly loves his job and goes the extra mile to offer advice, assistance in a very friendly but professional manner.He told us very useful information regarding the local area, such as supermarkets, schools and transport links.I wish him every success in his career as he deserves to go far
Thank you for sharing Caroline!
5/5
TrustpilotHighly recommend them
Chestertons have helped my with my new lease, it was a very smooth experience. Very helpful, proactive and reliable throughout. They are highly professional and organised, recommend them. Special thanks to Amanda and Meg for getting this done in a short timeline.
Hi Shiv, thanks for your review and congratulations on your new lease. Amanda and Meg were delighted to have helped and should you need anything further, they are only a phone call or email away. Best wishes!
5/5
TrustpilotGreat Experience
Great staff and very friendly. Special thanks to Niema Latif, the agent who is always there when I need her and never hesitates to respond quickly and explicitly. Your time, effort and patience are truly appreciated!
Hi Ala, thank you for taking the time to write a great review. We are so glad Niema was quick to respond. We appreciate the kind words and are always happy to help.
5/5
TrustpilotAmanda Goodman has liaised between…
Amanda Goodman has liaised between myself and the Landlord on the last two renewals and is an absolute star! She is firm but fair but always achieves positive results for both parties.
Thank you for your fantastic feedback, Sarah! We're thrilled to hear that Amanda has made such a positive impact during your renewals. Our team strives to create great experiences, and it’s wonderful to know we succeeded for you. Looking forward to assisting you in the future!
5/5
TrustpilotHad a super experience with Molly
Molly is a lettings SUPERSTAR , she was so professional, knowledgeable and helpful - as it was whilst we did not use Chestersons this time for a lettings - I would immediately go to Chestertons in the future - other team members were great too - thank you so much
Hi Christine, thank you so much for your review! We're happy to hear you found a new home and should you need any assistance with a property search in the future, we'll be here to help!
4/5
TrustpilotEdited - good recovery
I have managed to resolve the below issues with Chestertons. The resolution was well handled and I appreciate their support through the process.
Thank you for sharing your experience, Sam. We sincerely apologise for the challenges you've faced with our property management team. Your feedback is important to us, and we are committed to addressing these issues to improve our service. We appreciate your patience as we work towards a resolution.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Canary Wharf hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tower Hamlets.
