Every review we hold for the Torrington office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have been landlords in Plymouth for more than 30 years but its our time to get out of this market. I first dealt with Helen Somauroo from DC Lane last year 2024 when we put a Peverell house on the market. I liked her enthusiasm and …
Mark · 30 November 2025
Agent replied · 30 May 2026
Thank you, Mark, for sharing your incredible experiences. We're thrilled Helen and the team exceeded your expectations and made the process smooth. Your recommendation means a lot, especially coming from someone as experienced as yourself!
★★★★★ 5/5
GoogleGreat customer service from all members of staff. Kiran was exceptionally helpful and consistently attentive to customers’ needs at all times. I would highly recommend them.
Barry · 27 May 2026
Agent replied · 27 June 2026
Hi Barry, thank you for this amazing review about RMJ Chatham - with special mention to Kiran. We are so pleased you have had a great experience😊 …
★★★★★ 5/5
GoogleI recently had the pleasure of working with Willow Green Estate Agents, and I can confidently say that Lisa and her team provided an exceptional experience. From the very first interaction, their professionalism and commitment to customer …
Holly · 22 February 2026
Agent replied · 22 May 2026
Thank you so much for your incredibly kind words and thoughtful review Holly. It truly means a great deal to myself and the entire team to hear that your experience with us was such a positive one. … More
★★★★★ 5/5
GoogleTia was courteous and professional as she showed me around the properties. She was ready with all the answers to the questions I had. One thing that impressed me the most, is how she respected the current owners wishes.
Highly recommended.
RUDO · 27 January 2026
Agent replied · 27 June 2026
Hi Rudo, thank you for this lovely review about Tia! We are so pleased you have had a great experience with us!🏡👏🏼 …
★★★★★ 5/5
GoogleCannot fault the service we received when we sold our property and purchased our new home through DC Lane. Helen was amazing from start to finish. She sold our house with 24 hours and helped us find our forever home. Also need to give a big …
Michael · 30 November 2025
Agent replied · 30 May 2026
Thank you, Michael! We're thrilled to hear that Helen and Oscar made your experience so seamless. Helping you find your forever home means so much to us. Wishing you endless happiness in your new place!
★★★★★ 1/5
GoogleLike many long-standing customers, we have relied on this software for over 12 years. As mentioned previously, the customer service was once excellent; however, its quality has noticeably declined over the last year or so. I presume this was due to the recent exodus of a number of the key staff.
Our primary concern now is the apparent shift in focus toward introducing numerous bolt-ons, presumably to drive additional revenue, at the expense of maintaining and improving the stability of the core system. Today, we once again experienced significant slowdowns at the start and end of the working day, which directly disrupted our operations and prevented us from working efficiently.
We previously attempted to transition to an alternative provider, but due to the poor structure and limited export capabilities of the backend data, we were unable to extract critical information. This ultimately resulted in a failed migration attempt.
We would welcome a renewed focus on system performance, reliability, and data portability, as these are fundamental to our confidence in the platform which, I'm afraid to say at the moment is at an all time low.
update 3/3/26
System down again - 3rd time in the last 2 weeks it has been unresponsive. We haven't been able to do anything for 10 minutes so far and of course can't get through to the support team. It's time Glen realised how badly these outages are affecting our businesses and turns his attention back from making as much money as he can to keeping his core system working - before he loses swathes of his existing customers. Which he will. So many of us are fed up right now.
Debbie · 3 April 2026
Agent replied · 3 August 2026
Hi Debbie,
Thank you for your honest feedback, 12 years with us means a lot, and we genuinely value your loyalty.
Performance issues are unusual for us, and we're sorry you've experienced some recently, our track record over 12 years speaks for itself. We're in a period of transition, but we're committed to getting back to our best.
We've recently appointed a new Operations Manager and are expanding our support team to bring service levels back to the standard you'd expect from us.
We're confident you'll start to see those improvements reflected in your day-to-day experience.
★★★★★ 5/5
GoogleIn a tough market James and Kelly were brilliant. From the initial valuation to the completion of the sale, they delivered what they said they would. Good understanding of the local market, proactive, and great communication. We've used Rush Witt Wilson twice now and are really impressed with their professional and effective approach.
Amanda · 30 September 2025
Agent replied · 31 May 2026
Amanda, thank you for your excellent review. We’re delighted that James and Kelly delivered on their promises and supported you with proactive communication and local expertise. It’s wonderful to know you have chosen Rush Witt & Wilson more than once, and we truly value your continued trust in our team.
★★★★★ 5/5
GoogleI cannot recommend Willowgreen Malton enough. Genuinely they were the best part of my house selling/buying experience. I recently bought a property through them and from the start everyone was so lovely and helpful, from Ted that showed us …
Katharine · 22 January 2026
Agent replied · 22 May 2026
Thank you so much for such a wonderful and detailed review Katharine. We’re truly delighted to hear that the team played such a positive role in your buying experience. Your kind words about Ted, Lisa and Bev mean a great deal to us, and … More
★★★★★ 5/5
GoogleLauren valued my elderly parents property as they wanted to future proof their plans. She was kind and caring and made a real effort with them. We felt comfortable that when we do come to sell we will definitely choose Ashton’s. Thank you Lauren.
Avril · 12 December 2025
Agent replied · 12 July 2026
Thank you Avril for your lovely feedback. We’re so pleased to hear that Lauren supported your parents with such care and consideration and helped them feel comfortable while planning for the future. We really appreciate your trust and look forward to assisting you when the time comes. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleJodie and Adrian were fantastic, explained everything to me, very approachable and easy to talk to, nothing was too much trouble. Told me everything I needed to know, very helpful and knowledgeable.
Very friendly, professional service.
Sue · 13 February 2026
Agent replied · 13 April 2026
Thank you very much, Sue, for your fantastic 5-star review and for choosing Webbers Estate Agents Torrington. We are delighted to hear that you found Jodie and Adrian so approachable, easy to talk to and thorough in explaining everything to you throughout the process.
At Webbers estate agents in Torrington, we pride ourselves on offering a friendly, professional service and clear guidance at every stage, whether you are looking to sell your home, buy, or explore houses for sale in Torrington and the wider North Devon area. It is great to know that nothing was too much trouble and that you found the team so helpful and knowledgeable.
Your feedback really helps to show why so many local clients trust the Webbers Torrington branch for their property sales and advice on the local housing market. If you ever need further assistance in the future, we would be very happy to help.
Best wishes,
Adrian Hardwick, Local Director, Webbers Torrington
★★★★★ 5/5
GoogleThe team at Willowgreen were fantastic from start to finish. Bella, Francesca and Lisa kept me updated throughout, which is rare when buying a property. The process is often painful and drawn out, with long periods of silence but not with …
Anthony · 22 December 2025
Agent replied · 22 May 2026
Dear Anthony
Thank you so much for taking the time to leave us a review and your kind words. … More
★★★★★ 5/5
GoogleWe had a very difficult transition with a a very short chain which took over 5 months to complete.
However throughout, Adrian and his team at Torrington presented our property in a very professional manner.
Communications throughout the period was handled immediately and rounded up at the end of the week, with a call to inform our weekly progress.
Their assistance to our legal advisors, in their words was professional, logical and proactive.
Lastly, they progressed the whole house sale and buying process with control and communication between Webbers, other EA’s and solicitor's all the way to completion and the day after to support their customer.
Nice job!!
Barry · 2 October 2024
Agent replied · 24 October 2024
Thank you for sharing your experience with Webbers Estate Agents in Torrington. We are pleased to hear that despite the challenges of a lengthy transition, we were able to provide professional and proactive service throughout the process.
★★★★★ 5/5
GoogleAngela has been so professional and informative throughout the process, not once has she got fed up with my numerous phone calls and questions she very much helped ease the stress. I truly recommend
Joey · 27 February 2026
Agent replied · 27 June 2026
Thank you 😀 …
★★★★★ 1/5
GoogleI had a very disappointing experience with the Chatham branch of Robinson Michael Jackson.
Communication throughout my transaction was non existent, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making.
Based on my experience, I found the service to be unprofessional, terribly managed, and not supportive of the client.
Kieran · 30 May 2026
Agent replied · 27 June 2026
Hi Kieran,
We have no record of you on our system and have not previously been contacted by you regarding this matter. Please contact us at Chatham@robinson-jackson.com with further details and we’ll be happy to look into this for you. RMJ Chatham
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐ Claire Brandi
⭐⭐⭐⭐⭐ Claire Brandi - Webber’s Estate Agent ✨
We had fantastic support from Claire throughout our property purchase, even when unexpected issues and hurdles appeared. She was calm, proactive, and solution‑focused at every stage, keeping us informed and reassured from start to finish. We thoroughly recommend Claire and would happily work with her again.
Sara · 30 May 2026
★★★★★ 5/5
TrustpilotA great experience
We had a great experience purchasing a property through Webbers. They were very tentative with great communication throughout. From the initial viewing, through to completion, Christine and the team went above and beyond. We really appreciate all the support in navigating our chain. Would definitely recommend.
Danail · 11 November 2025
Agent replied · 11 May 2026
Thank you for your lovely review. We’re so pleased to hear that you had a great experience with our South Molton team and that communication and support were consistent from start to finish.
Christine and the team will be thrilled to know their efforts made a positive difference.
At Webbers, we’re proud to offer a friendly, professional and knowledgeable service across all our offices in the South West and it’s wonderful to know that this came through in your experience.
Thank you again for your recommendation. We truly appreciate it.
Warm regards,
Lauren and The Webbers South Molton Team
★★★★★ 5/5
GoogleDC Lane were absolutely fantastic when I sold my flat through them. Helen in particular was always on the ball and I felt very confident from the get go that I'd made the right decision to sell through them. While the process took a little …
Laura · 30 October 2025
Agent replied · 30 May 2026
Thank you, Laura! We're thrilled to hear about your positive experience and that Helen's dedication made a difference. Your recommendation means a lot, and we’re glad we could support you through the process!
★★★★★ 5/5
GoogleKiran was prompt and on time, very professional and had good knowledge of the property and local area and was able to answer my questions
Ian · 27 April 2026
Agent replied · 27 June 2026
Hi Ian, thank you for taking the team to leave this great review about Kiran -RMJ Chatham
★★★★★ 5/5
TrustpilotCaroline and Katie were super helpful…
Caroline and Katie were super helpful regarding the whole process. Buying a house can be daunting and they were always happy to help and talk through it. They explained the whole process and kept us updated throughout.
Thank you both and the team for everything!
Arpan · 19 July 2026
★★★★★ 5/5
Googlethanks to Lucy Catterall, Senior Block Administrator for resolving a serious issue for me! Much appreciate the communication and organisation
Matt · 26 May 2026
Agent replied · 26 June 2026
Thank you for taking the time to review us! We will pass on the positive feedback to Lucy!
★★★★★ 5/5
GoogleWorking with Adam is like mentoring an Olympic medalist - always striving to improve, empowering his team and collaborating with other agents to offer a world class service to his customers.
To be the first independent agency in the UK to partner with eXp proves that he’s an industry trailblazer and visionary with an unstoppable growth mindset.
Roger · 9 June 2025
Agent replied · 9 June 2026
Thank you for your incredible feedback, Roger! We're thrilled to hear that Adam's mentoring and collaborative spirit stood out during your experience. His commitment to excellence and innovation truly make a difference in providing top-notch service. We appreciate your recognition of our agency's pioneering partnership with eXp as well. Your support inspires us to keep striving for greatness!
★★★★★ 5/5
GoogleWe worked with a number of agents trying to sell our flat before we found Adrian. Adrian was different to the rest, his service always felt personal, he was really invested in finding something that worked for both parties (the buyer and the seller), he was really proactive, great attention to detail and always had much needed advice. It was a real pleasure working with Adrian and I wouldn’t hesitate in recommending him to anyone. Thanks Adrian and the team, we really appreciate what you did for us.
James · 10 July 2024
Agent replied · 10 July 2026
James , thank you for the feedback it is very much appreciated . I wish you and your family all the best as you start the next chapter in your new home. Adrian
★★★★★ 5/5
GoogleBrilliant from start to finish. We were moving to Yorkshire from Warwick so requested to view 5 different properties over one weekend. Lisa was fantastic organising the viewings and took the stress out of the experience. Once we'd decided …
Richard · 22 November 2025
Agent replied · 22 May 2026
Thank you, Richard! It is great to hear everything went well with your move and that we could make things easier. Wishing you all the best in your new home, hope to work with you again down the line! Lisa and the team at WG
★★★★★ 5/5
GoogleAmeema has been instrumental in getting me set up nicely in my new home
C · 20 June 2026
Agent replied · 26 June 2026
Thank you for your 5* Review! We will pass on your kind words to Ameera!
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