Every review we hold for the Torbay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom start to finish Gerald and Kim were fantastic. Gerald is very knowledgeable about the market and exceeded my expectations on price! I felt like I actually mattered to them as they are independent and have the time to dedicate to the whole process. I would (and have) recommend them to everyone!
Laura · 26 October 2021
Agent replied · 25 October 2024
Many thanks for your feedback Laura - We always ensure to treat our Clients exactly how we would like to be treated, and we're very happy to hear that you were impressed with the service. Take care - Gerald and Kim
★★★★★ 5/5
GoogleFriendly, knowledgeable, local people who really know the market. We've received first class personal service, great advice and confidence in their proven track record in selling properties. Hassle free evaluation and quality produced sales particulars, courtesy of Kim. No heavy sales pressure either. I thoroughly recommend Gerald and Kim to anyone. Thanks guys.PositiveResponsiveness, Quality, Professionalism, Value
David · 26 October 2020
Agent replied · 25 October 2024
Thanks for your kind words Mr Watkins! We're extremely proud of the dedicated service we offer, so it really does mean a lot to receive your amazing feedback.
★★★★★ 5/5
GoogleHaving recently purchased a property in Wellswood through Pincombe's estate agent, I really cannot fault the service I received from Gerald and Kim.
The team complement each other extremely well and achieve a synergy.
Gerald has a passion for property coupled with an extensive knowledge of Torquay and its surrounding area, whilst I found Kim's updates and attention to detail exceptionally helpful.
Traditionally, purchasing a home is seen as one of the most stressful things you can do in your adult life. Thanks to the proactivity
of this small, yet highly focused team, this was reduced to a minimum.
5 star treatment deserves this 5 star review, therefore I highly recommend Pincombe's.
Steven · 10 October 2023
Agent replied · 25 October 2024
Steven, thank you for the amazing feedback! We're delighted to have been a part of your property journey and even happier that you take away such a positive experience of working with our Team. Wishing you all the very best - Gerald and Kim
★★★★★ 5/5
GoogleGerald was brilliant providing us some really great advice for our house purchase in the area. He was very professional and gave us some good insight into the local market to help make our move down from Bristol much more straight forward.
Grant · 26 October 2022
Agent replied · 25 October 2024
Thanks for the great feedback Mr Thompson, Both Kim and I have lived in Devon all of our lives and we really do enjoy being able to give people an insight into living in this lovely part of the UK.
★★★★★ 5/5
GoogleHaving just completed our first purchase via Pincombes I can honestly say that they have been a revelation. They have been so professional but approachable, informative & honest. I wish all Agents would approach the job like Gerald & Kim. Thank you for everything.
Paul · 8 May 2025
Agent replied · 22 August 2025
Thanks for taking the time to leave some feedback Paul. We're so pleased to have been a part of your property journey and even happier that you take away such a positive experience of working with our Team. Take care.
★★★★★ 5/5
GoogleGerald and his team provided excellent service and support in our purchase. He skillfully managed the demands of lawyers and agents through the whole process during the pandemic. He was always available and solved all our queries. We are now very happy in our new home.PositiveResponsiveness, Quality, Professionalism, Value
Colin · 26 October 2021
Agent replied · 25 October 2024
Thank you for the positive feedback Mr McLean - These certainly are strange times, but we're striving to provide our usual reliable, professional service. We're delighted to hear that you were happy with your experience of using Pincombes and even happier you've settled into your lovely new home :)
★★★★★ 5/5
GoogleIt’s been a real pleasure dealing with Gerald and his team. The service has been personable and professional throughout, we have felt assured and confident in the advice and support provided. Even COVID-19 has not impacted on his upbeat and positive approach to a very stressful process. Thanks for everything.PositiveResponsiveness, Quality, Professionalism
Stefan · 26 October 2020
Agent replied · 25 October 2024
Many thanks for your kind words Mr Crossfield - I'm extremely proud of the service my Team provide and I'm so pleased you have lots of positives to take away from your moving experience - Wishing you and the family the happiest of times in your new home :)
★★★★★ 5/5
GoogleGerald went above and beyond during the sale of our property and we cannot recommend him enough. Professional and courteous and keeping us updated along the way during a challenging and stressful sale.
Gerald was by far the most accurate with his valuation and we won't hesitate to him Pincombes again. Thank you, Will and Chris
Ssnakebite69 · 27 October 2019
Agent replied · 25 October 2024
Thanks Will and Chris - I'm so delighted we got the desired result for you and appreciate your kind review and recommendation.
★★★★★ 5/5
GoogleGerry was rigorous about keeping us safe in line with full CoVid 19 guidelines and restrictions. He was particularly mindful and understanding towards my aged parents. He is a true gentleman, kind, efficient and very professional - who could ask for more! Thank youPositiveResponsiveness, Quality, Professionalism, Value
Marian · 26 October 2021
Agent replied · 25 October 2024
Hi Marian, Many thanks for your feedback - We always ensure to treat our Clients exactly how we would like to be treated! We're very happy to hear that you were impressed with the service and look forward to seeing you all again soon.
★★★★★ 5/5
GoogleGerald and Kim went above and beyond during the sale of our property and ensured the chain was always informed and didn't collapse. They were approachable, pro-active and always available to answer questions or calm the choppy waters. We couldn't recommend them more highly.PositiveResponsiveness, Quality, Professionalism
Karen · 26 October 2021
Agent replied · 25 October 2024
Thank you for the feedback :) We always strive to ensure clients receive the utmost care and attention throughout a sale or purchase. Happy clients makes for an extremely happy Pincombes Team! Take care and keep in touch
★★★★★ 5/5
GoogleGerald and Kim have both been fantastic during the process of selling our property, always on hand to answer the many questions we had. They always kept us fully informed as we had a few hitches along the way. Being an independent and not part of a chain agency, Gerald focuses on providing a professional and personal service. We have no hesitation in recommending Pincombes. Thank you both from Peter and Carol
C · 10 October 2023
Agent replied · 25 October 2024
Thanks Peter and Carol, we really appreciate the feedback. As you quite rightly say, being an independent we can concentrate on providing a more tailored service, taking care and consideration to ensure a positive outcome. We hope you're enjoying your new home, take care.
★★★★★ 5/5
GoogleVery helpful and professional. Used for my sale and purchased through Pincombes.
Solicitors from both parties involved were not being helpful in the slightest, Gerald and Kim were able to help where possible and answer any queries we had. Would definitely recommend and use again !!
Simon · 26 October 2020
Agent replied · 25 October 2024
What a nice review Simon, thank you - Helpful is our middle name! We certainly do our very best to look after our clients and we appreciate that you took the time to share your experience :)
★★★★★ 5/5
GoogleGerald and Kim, My big mistake was not employing them to sell my home. I am pleased that they acted for my buyers because they kept me informed from beginning to end. The chain broke at one stage and it was Gerald who gave me advice and helped me through a stressfull time. I can only praise their professional and communication skills and thank them very much
Anne · 10 October 2023
Agent replied · 25 October 2024
Thanks for the super feedback Anne, it was a pleasure to be part of your journey - We hope you're enjoying your new home : )
★★★★★ 5/5
GoogleThank you very much Gerald and Kim, I am so pleased I chose Pincombes. Losing a loved one is very sad and difficult. Having to sell their very much loved home is upsetting and you were both totally amazing and supportive. Your proffesional approach, every step of the way, was exceptional. You have both helped to make the process as swift and smooth as possible. Thank you.
Sue · 10 October 2023
Agent replied · 25 October 2024
Sue, thank you so much for taking the time to leave such lovely feedback.
Kim and I are pleased we were able to help make the process a little smoother, and it was certainly a pleasure to work with you. Take care and keep in touch : )
★★★★★ 5/5
GoogleGerald and Kim at Pincombes have been so incredibly helpful and supportive. Providing a professional and personal service. Reactive to market conditions. Right from the start always positive and realistic about the likelihood of sale. Prompt response to emails and messages. Having lost a purchaser Gerald remained enthusiastic never missed an opportunity to do a viewing. It has been a pleasure to have worked with them both on what proved to be a smooth, efficient and sale.
Angela · 26 October 2022
Agent replied · 25 October 2024
Hi Angela - Many thanks for your lovely review and you're absolutely right...we never give up! There's always a positive to be found and we're super happy everything worked out perfectly. Take care and you know where we are if you ever need us again : )
★★★★★ 5/5
GoogleGerald and Kim were amazing from start to finish, always answered my calls and emails very quickly. Best estate agents I have ever met. Thank you both
Amanda · 10 October 2022
Agent replied · 25 October 2024
Many thanks for the great feedback Amanda - Kim and I are delighted to have helped and we hope you're very happy and settled in your new home : )
★★★★★ 5/5
GoogleExcellent work by Gerald and team to get an offer, which we accepted with a little negotiation, on our property before the details were even printed! Great communication throughout, even though we were in lockdown. Can’t recommemd enough!
Lewis · 26 October 2020
Agent replied · 25 October 2024
Many thanks for your recommendation Mr Hull - Kim and I are very happy to have helped :)
★★★★★ 5/5
GoogleGerald & Kim of Pincombe's have helped us to complete the sale of our stepmother house today.They will always go the extra mile to answer any questions or difficulties that occur in the Sale,whilst keeping their sense of humour.
They provide a real old-fashioned personal service that is hard to find these days and we would recommend them to everyone. I would also add that their charges are very competitive to most agencies.
Philip · 26 October 2022
Agent replied · 25 October 2024
Thank you so much for your review Mr East - We're delighted we could help, and of course nothing is too much trouble, that's what we're here for.
★★★★★ 5/5
GoogleGerald Pincombe is a nice guy to speak to when you are looking for a property. He is very knowledgable and customer focussed. I have not spoken to him for many years but nothing has changed - polite, courteous and willing to listen - just like speaking to an old friend. He is gives you the opportunity to express your requirements and attempts to link them to the current marketplace. Nothing is too much and it is a pleasure to find someone who is prepared to give their time to assist in your property purchase. Well done and I hope we can move forward with my purchase in the Torquay area.PositiveResponsiveness, Professionalism
Keith · 26 October 2021
Agent replied · 25 October 2024
Thanks so much Mr Worrow. As a Team who understands how important buying a new home is, we will ALWAYS take the time to make ourselves available to ensure you're armed with all the info you need to make that all important choice - Hope to see you again soon.
★★★★★ 5/5
GoogleIt makes a difference being a local independent and not being part of a chain agency .Here, the owner, Gerald, sees to you and your buyers personally, supported by his very efficient and pleasant colleague, Kim. Indeed she put together an amazing sales brochure. They are in the business of selling houses and certainly go the extra mile both with sellers and buyers.... would not go anywhere else to sell! Good honest selling and advice ...an exemplar estate agent that others could learn from ...well done Gerald and Kim!PositiveProfessionalism
Paul · 26 October 2021
Agent replied · 25 October 2024
Thank you so much Paul - Kim and I are delighted to help and of course nothing is too much trouble, that's what we're here for!
★★★★★ 5/5
GoogleVery happy with Pincombe’s handling of the sale of my mother’s family home, all done with sound advice and efficiency before the increase in stamp duty. Buyers happy too!
William · 2 April 2025
Agent replied · 8 June 2025
Thanks for the feedback Mr Hallett. Kim and I are always striving to ensure both our Vendors and Sellers receive the utmost care and attention throughout a sale or purchase, and its great to hear that you're taking away that positive experience - Take care and thank you for choosing Pincombes!
★★★★★ 5/5
GoogleGerald and Kim always provide excellent service at Pincombes. I have used them a few times now and been very successful getting me a good price for my property. On the first occasion I used them they succeeded selling my house very quickly when many others had failed! Their commission is also very reasonable. I would highly recommend them.
Richard · 10 October 2023
Agent replied · 25 October 2024
Thanks for taking the time to leave us some feedback Richard, and also for your repeat custom! We're super pleased that everything went to plan - Teamwork : )
★★★★★ 5/5
GoogleGreat service from start to finish. Gerald went over and above to secure me my house including a guided tour of the area. I would not hesitate to recommend Pincombe's.PositiveProfessionalism
Paul · 26 October 2021
Agent replied · 25 October 2024
Thank you so much for your review Mr Holder - We're delighted we could help, and of course nothing is too much trouble, that's what we're here for.
★★★★★ 5/5
GoogleFantastic service, knowledgeable and friendly. Smooth transaction. No complaints at all which is a rarity these days with agents!! Will use again for sure!
James · 3 May 2025
Agent replied · 22 August 2025
What a kind review James, thank you - We certainly do our very best to look after our clients and to ensure all parties are happy and informed throughout. We appreciate you taking the time to share your experience!
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