Trusted Agent profile · Torbay
★★★★★
1,836 reviews across 2 platforms
51 Hyde Road, Paignton, TQ4 5BP, Torbay, TQ4 5BP
Connells's office in Torbay, at 51 Hyde Road, is rated 2.3 out of 5 across 1,836 reviews on two platforms, including 240 Google reviews rated 4.4.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
1/5
GoogleI put a property on the market in Galmpton for sale at the end of July, Connells sent there valuer out and she was keen to get the property on the books, after signing the acceptance and going on the market , i had one viewing the first week and got no feedback and heard nothing from connells at all, not even a phone call , email or anything I can accept the market is slow and lack of buyers, but the service from connels was non existent , not one call in 16 weeks of marketing ,even at the end when i emailed to take the property off the market, all i got was an email to say ok, not a call to see why or any feedback at all I would not reccomend Connells to sell anything Roger Swift
Hi Roger, Thank you for sharing your feedback. I'm sorry to hear about your experience and the lack of communication you received. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleMany thanks to Jamie,Lindsay and all the Connells Paignton team for helping us sell our bungalow .We probably chose the worst time to sell with interest rates increasing but we got there in the end !! .Good communication from all the team and always pleasant ,helpful staff
Many thanks Sheila Lavender for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google5 Stars, Excellent Service! I had a fantastic experience with Connells Estate Agents. Jordan was exceptional, professional, knowledgeable, and always helpful. He made the entire process smooth and stress-free. Highly recommend!
Hello Hayley, Thank you so much for your 5-star review! We're thrilled to hear that Jordan provided you with exceptional service and made the process smooth and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
5/5
TrustpilotConnells Dorchester
Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
5/5
GoogleHaving to sell my father’s flat was a very daunting experience as I’ve never sold a property before! With many thanks to Lyndsey and Jamie everything went well, communication was brilliant between everyone involved and I’m glad to finally have completion 😊 …
Wendy Bell thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
5/5
GoogleLillie and Charlotte dealt with everything accordingly, very friendly staff thanks for your help to get me a flat I also got a nice move in box of goodies thank you guys from matthew O'Reilly
"Thank you so much for choosing us, Matthew! We're thrilled Lillie and Charlotte provided excellent service and a warm welcome to your new home. Enjoy your move-in goodies! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a fantastic experience with Tara who was extremely helpful all the way through from organising viewings to final signing and was very quick with any responses or questions I had.
"Thank you so much for your positive review! We are thrilled to hear that Tara provided excellent service and made your experience smooth and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
1/5
GoogleLeft multiple messages and emails didn't get one call or reply back. Family member had the same experience, really poor service. Also typos in most adverts - not very professional
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
GoogleWe needed to rent a place quickly and Tara helped us do that, in just 5 days from calling up to moving in! Tara got everything done super quick and helped us every step of the way as it was our first time renting. She was professional but still really warm and understanding, a real asset to the company. Another person we’d like to mention is Tanita who sorted everything super quick whilst being patient and welcoming towards us. Overall great experience!
Thank you Ryan for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
5/5
GoogleHappy to say I had an outstanding experience dealing with Connells and there agent Tara Portsmouth. They made easy step of the letting process easy and were helpful and friendly throughout. Would recommend.
Thank you for your kind review! We are thrilled to hear that Tara and our team made your letting experience easy and enjoyable. We love being able to help our customers and appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have worked with Tanita at Connells in Paignton for three different tennancies. Each time I have found her to be very helpful, straightforward and simply a pleasure to work with. Easy reccomendation.
Thank you for taking the time to leave us this great 5* review and recommendation Jeremy. Kind regards, Lucy, Customer Relations.
3/5
TrustpilotTitle: Mixed Experience with Connells Property and Agent Harriete Ward
Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.
1/5
TrustpilotAvoid!!!!!!!!!!!
Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !
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