Connells Paignton reviews in Torbay

★★★★★ 5/5

Google

I have been letting through Paignton Office for the past 4 years and Leigh & Tanita have provided an excellent service. Leigh Godfrey is currently my main contact. I have always found him to be very friendly and polite. He has a positive attitude and I can rely on Leigh to "get things done" in a professional manner. He's a pleasure to deal with and a real asset to the Company. Thank you Leigh and Tanita you make a great team.

Marilyn · 26 October 2022

★★★★★ 5/5

Google

As I walked through the door of Connells, Leigh Greeted me with a big smile and a friendly greeting. This has not been my experience with other estate agents! From start to finish, the service has been professional, efficient and seamless. When I have called the branch, no matter who answers the phone, everyone has been friendly, polite and helpful, which is something I value. I highly recommend Leigh Godfrey and Connells. They will be my first port of call to buy, sell or rent in the future.

Caroline · 26 October 2022

★★★★★ 5/5

Google

Having very recently moved to Paignton, we had a significant change in family circumstance that led to us having to move again in a short space of time. This was a daunting process to go through again and we were glad to have gone to Connells Estate Agents to handle it. The whole team there were friendly and what helped a lot was that the communication was excellent. It was never a problem getting through to them on the phone and if we left a message with them, they got back to us in a timely fashion. Many thanks to Jaime, Phoebe, Hannah and the rest of their team for making this move a lot easier.

Andy · 26 October 2022

★★★★★ 1/5

Google

Company keeps phoning you up about total rubbish.ask see commercial mortgage advisor did not get that right.wanted see a house on day phone up saying can't view .so will never go with a joke of firm

Adam · 11 October 2025

★★★★★ 1/5

Trustpilot

Needlessly Aggressive & Disgusting Breach of Data Protection Regulations

Recently sold a home with Connells - Fairford Leys. We'd used Connells before and wanted a specific agent in their town centre branch who we knew personally and had used before, but after enquiring were diverted to a marginally closer branch. That seemed a bit 'nit-picky', but whatever. Fast forward almost a year and we finally made it to completion, after a very drawn out and stressful process with lots of hiccups. In the sales-driven world of estate agents, we sensed that the long saga of our move frustrated them, but we weren't going to settle for a house with subsidence! We were encouraged to use their "Connells Home Conveyancing" service, which we took them up on because it meant a small refund of some fees later on and our buyer was already using the local solicitor we'd wanted. Big mistake! We also utilised their mortgage broker, who was very accommodating and competent, but for some strange reason saw fit disclose our private information to members of the public!? The outcome of which was that my wife ended up having to employ a solicitor to fight off her employer, who had found out we were moving as a result of this data breach and was pressuring her to quit (which would have ironically put the mortgage application in jeopardy). We still haven't decided where we're going to take it after the other thing that recently happened with Connells.The reason choosing Connells Home Conveyancing was a big mistake was because at completion they did two things wrong: 1. They overpaid stamp duty on our purchase to the tune of £2500 & 2. They also made accounting errors on the completion statement that resulted in Connells Estate Agent not being paid their sale fee in full. The stamp duty was paid at the old rate rather than the newly-announced one. But whilst this announcement came early on completion day, we didn't complete until the end of the day and so were eligible. This was widely available information in the public domain and I tried to call and email Connells Home Conveyancing to ensure we paid the correct sum, but they couldn't be bothered to look at it. Instead, they left me to chase HMRC for a refund via post (yes, that's their process) which could take weeks! I went in to Connells Estate Agent on completion day and they, incorrectly, advised me that we weren't eligible too. But the worst of it was that, because of their accounting error, the estate agent didn't get paid their full fee at completion. This resulted in the branch manager giving us just 24hrs to pay the balance or face debt collection! How quickly the mask fell off once all that was left was to settle the bill. Through no fault of our own and due to the incompetence of Connells Group, we are now out of pocket over £3500, plus the cost of the solicitor. We also find it funny how when they want money they're owed (because their own people messed up) it's 24hrs or bailiffs, but we are also due a refund of the photography fee for using Connells Home Conveyancing, we have to write to head office then wait 28 days for them to make a simple bank transfer. Of course, we paid in order to avoid the hassle and are now left flabbergasted at the rudeness, incompetence, privacy breaches and threats from Connells. A totally unnecessary sequence of events and a completely over-the-top response, no doubt driven by some meaningless sales deadline. We wouldn't recommend Connells or their partner services to anyone after this and looking at the other reviews on here it seems we're not alone. Avoid!

Tom · 30 September 2022

★★★★★ 5/5

Trustpilot

Mortgage Advisor Thomas is Amazing at Connells Worcester

At Connells in Worcester branch they have an amazing mortgage advisor with lots of experience and can help you to work out what you need to do with the basics of reading payslips, knowing what your deposit will get you, and help you go through the mortgage process.

Customer · 28 March 2026

★★★★★ 5/5

Google

Tara from Connells has been such a massive help. A shiny and bubbly person who really tries to go above and beyond. She has really helped my journey into renting and made the process so easy and straightforward. I can't say enough how great she is and definitely an irreplaceable asset to Connells. Will definitely be sticking with this estate agent in the future :)

Tara · 4 October 2024

★★★★★ 5/5

Google

Got great help from Lillie with finding my new flat, was quick and communicative and a pleasant experience all around

Ryan · 17 February 2026

★★★★★ 1/5

Google

The absolute worst experience we could imagine. Moved us in to a dirty and unfit house and have done nothing to support us in welfare and intervening with the landlord to ensure our rights were upheld.

Gabriella · 24 September 2025

★★★★★ 1/5

Google

Connells have taken advantage of my elderly Grandparents. Terrible advice, do not recommend them at all. They will take advantage at every opportunity. PLEASE AVOID - there are much better estate agents around Torbay.

Alice · 11 October 2025

★★★★★ 1/5

Trustpilot

2 minutes ago

2 minutes agoNEWI have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again. And maybe have the guts to give me the news yourself next time you coward

Mick · 28 July 2022

★★★★★ 5/5

Trustpilot

Sophie has been great

Sophie has been great! I have relocated for a new job and she helped me find the best place that ticked all of my boxes - making the relocation run smoothly! Prompt communication and very informative. I was accommodated for when needing a virtual viewing which was very helpful.

Abby · 17 September 2024

★★★★★ 5/5

Google

Great staff, great communication, Jamie and his team work tirelessly to get the right results. A great big thank you from Tony & Alison. Sold our property.😁 …

Anthony · 28 February 2024

★★★★★ 5/5

Google

A lovely lady called Tara Portsmouth, was there to help myself and my family through our rental journey, either at the end of the phone or we could drop into the office anytime.

Nikki · 11 October 2025

★★★★★ 5/5

Google

Thank you for your amazing service, both sale and purchase. I was kept well informed the whole way through, Jamie seemed to make a special effort to get both over the line. Not sure we ever would have made it without your help. All the staff I had dealings with were cheerful and helpful. Great company to deal with.

Gillian · 26 November 2024

★★★★★ 5/5

Google

Me and my partner are finally moving into our new home tomorrow after searching since February for a place as we are expecting our first baby…we came across many different flats and houses and applied for almost every single one of them, to no prevail, we had no outcome and was always getting declined, through many different estate agents, none of them have been as helpful as Connells, our agent that we worked closely with was Leigh Godfrey! This man deserves every bit of praise and recognition, even from first meeting him he was welcoming and very helpful, he would ring me almost every month to check how we were getting on, exceptional customer service, he then showed us 2 similar properties and finally we got accepted for this property, he has been amazing to say the least, fulfilling our every need and ensuring that everything was well explained, we can’t thank him enough! Thankyou again Leigh! You’ve been absolutely amazing and me and my partner will drop something in to the store for you for when your back from your well deserved break!

Connor · 26 October 2023

★★★★★ 1/5

Trustpilot

Highly highly don't recommend…

Highly highly don't recommend bridgfords mortgage advisor in burnley, an absolute disgrace, don't fall for the sweet words she use's, horrible person inside.

Ify · 3 September 2026

★★★★★ 1/5

Trustpilot

Long Contract

From the start my experience has been terrible with 32 weeks contract High Fee's do not enter or commit yourself into any long contract.you then have to lower the price they don't lower the fee.you are still left after this period with no sale.

Patrick · 4 April 2026

★★★★★ 1/5

Trustpilot

Appalling Service from Connells North Swindon

My Son has recently purchased a flat through Connells North Swindon Office. I have not had a worse experience with an estate agent. It started off on the wrong foot where they credit scored and approached my son about a mortgage without his permission. There were some delays and challenges and we got a fair amount of help whilst we were still targeting a pre Christmas exchange. As soon as that was missed we had no support - assume bonuses are paid on completionsI'm used to the estate agent being there through the process and helping to resolve any issues encountered. No such luck here - disappeared and wouldn't respond. I also emailed and left a message for the branch manager to call me - surprise, no one did.This was his first purchase so needed support through the process - appalling service - avoid using if you are expecting any help and support. They seem to be solely focused on targets and bonuses

Steve · 5 April 2022

★★★★★ 5/5

Google

Absolutely 1st class service. I can't thank enough Lynsey, Jamie, Jordan and Jess for everything. I was originality marketed by someone else who made a lot of promises. They didn't even stay in contact. I then was introduced to connells and what a great service from start to finish with all there staff. I would thoroughly recommend connells anyday

Maurice · 10 November 2024

★★★★★ 1/5

Trustpilot

Im selling my property with them

Im selling my property with them, i would not recomend or ever use them again. 1 viewing no feed back, no communication and locked in for 6 months.

Debbie · 24 July 2026

★★★★★ 5/5

Google

Our experience so far has been incredible. We purchased an investment property earlier in the year and asked Tanita if she would manage the property for us, on a full management basis. We can’t thank her enough for the communication & advice she and her team have given us so far, knowing our investment is in good hands makes a huge difference. Would definitely recommend.

Stephen · 27 July 2024

★★★★★ 1/5

Trustpilot

Unprofessionalism towards tenants

Rented a property from Connells, at the end of term landlord tried to exploit and grab the deposit and Connells acted like they can’t take any responsibility. Connells were the ones rented the property and should’ve taken some responsibility.

Arslan · 1 May 2026

★★★★★ 5/5

Google

Both Leigh and Tinita went out of their way to get us in to our lovely new home within a matter of days. Wonderful customer service. We are very happy.

Emily · 26 October 2023