Connells Paignton reviews in Torbay

★★★★★ 5/5

Google

From the very first moment Lynsey came to value our property, we felt completely confident and reassured that we were in the best possible hands. She did absolutely everything she said she would do and more. Lynsey achieved an incredible price for our home, far exceeding our expectations, and even now I still can’t quite believe she and Jamie managed to secure the exact figure we were hoping for. Both Lynsey and Jamie were beyond proactive throughout the entire process. Their communication, dedication, and determination never wavered, and it truly felt like they cared about our sale as much as we did. Unfortunately, the journey wasn’t plain sailing when our chain unexpectedly collapsed, which was incredibly stressful. However, once again, Lynsey and Jamie stepped up without hesitation, worked tirelessly behind the scenes, and achieved yet another fantastic price for our property. I honestly cannot thank the team at Connells enough, especially Lynsey and Jamie, for all the help, support, and hard work they have given us from start to finish. Because of them, we are now able to move on and go and live our dream, something that would not have been possible without their commitment and expertise. I would recommend Connells any day of the week to anyone looking to sell their home. A great team, a great company, and truly outstanding service from people who go above and beyond.

Malcolm · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

Tara at Connells Paignton is not only a joy to work with. She is also an extremely helpful and dedicated member of the Connells Lettings team . Nothing is ever too much trouble for her. Tara’s response time to emails and phone calls and resolving any queries is quick and efficient. Well done Tara you and the rest of the Lettings team are the main reason we keep coming back !

Neil · 17 February 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Tara Portsmouth is an absolute delight. Incredibly professional and enthusiastic. The only letting agent i look forward to hearing from! I viewed a property on the 10th and shes had me all moved in by the 27th of that same month! Ill definitely be using connells again. And hopefully I get Tara again next time too!

Ross · 17 March 2026

★★★★★ 5/5

Google

I’ve had a really positive experience with Connells Paignton so far. Lillie has been incredibly helpful, friendly, and quick to respond to any questions I’ve had throughout the process. Communication has been clear and reassuring, and everything has been handled very professionally. Thank you!

Elliss · 17 February 2026

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

Lillie and Tara were such a great help with our move in. They spent a lot of time with us throughout the process and explained everything in great detail through a language barrier and answered all questions with knowledge and care.

Hristo · 17 February 2026

★★★★★ 5/5

Google

I would highly recommend using Connells to sell your home. We have just sold our house through them. Jamie is particularly supportive, staying on top of everything and chasing down the chain. It was a very stressful time and he was in constant contact with us and kept us calm. Lindsey was brilliant covering for Jamie at times and kept me sane! Jordan & Jess were also extremely helpful and were mainly responsible for showing prospective buyers around. All were very professional and friendly. I wouldn’t hesitate using any of them again.

Karen · 20 December 2024

★★★★★ 5/5

Google

"I had an excellent experience working with Connells in Paignton. Lynsey & Jamie were responsive and professional from the outset, always ensuring my inquiries were answered promptly. The viewings were well-organised, and they took the time to understand my preferences, showing me properties that perfectly matched what I was looking for. Throughout the negotiation process, they advocated for my interests and ensured everything went smoothly. Even after the sale was finalised, they followed up to check if everything was in order. I would highly recommend them to anyone looking for a smooth and stress-free property experience."

Gill · 18 October 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 5/5

Google

We recently sold our house in Paignton, Devon, through the local Connells branch. Although we suffered two chain collapses, the Connells team worked tirelessly and always found a new buyer within a week or two. Jamie - the branch manager - kept us well informed of progress whilst Lyndsey gave us good advice on sensible pricing in a challenging market. Jess conducted most of our viewings and was outstanding in her ability to engage with potential buyers and answer their questions knowledgeably. A job well done by a team that seemed to genuinely care about getting a good result.

Jonathan · 17 January 2026

★★★★★ 5/5

Google

Tara was incredibly helpful and friendly and has made my first time-renting experience smooth and easy to understand. She's kept me well informed and communication has been great

Jamie · 17 February 2026

★★★★★ 5/5

Google

We were helped by Tara who helped us get comfortable in our new flat just in time for Christmas. She was extremely polite, helpful and open to questions throughout the process. Thank you so much Tara!

Mollie · 9 December 2025

★★★★★ 5/5

Google

Dealt with Jamie Neale the manager at the branch and he was always quick to respond even out of office hours on our recent purchase, kept both ourselves the buyer and seller updated regularly. even dropped our keys at our new property …

JANE · 17 September 2025

★★★★★ 1/5

Trustpilot

Shockingly poor experience across sales and lettings lack of care

My experience with Connells has been shockingly poor across both its sales and lettings services. I have serious concerns about the checks carried out when the tenants and guarantor were accepted. Within weeks information was provided to me suggesting these tenants were financially in lots of trouble and considerable debt They owe serious amounts of unpaid rent. Despite repeatedly requesting clear information and supporting documentation about the referencing process, I have still not received a satisfactory explanation or complete evidence addressing my concerns. Four months after the tenants ceased paying, still no response. Although the property was fully managed, communication and practical assistance throughout the tenancy have been extremely poor. I have frequently had to chase for information and action, and I have been left with little confidence that an appropriate level of care and oversight was given to the management of the property. It wasn’t until recently I was told they did not even have a spare set of keys! The property was also intended to remain marketed for sale, but this did not happen. Connells has since suggested that I agreed to discontinue the marketing, referring to an email exchange that I have asked them to provide. At the time of writing, I have not been given the specific email that they say records my agreement, and the explanation surrounding this remains unclear, despite multiple emails requesting proof, they hide behind access to data taking over 3 months. The complaints process has also been confusing, slow and protracted. Instead of receiving clear answers to specific questions, I have repeatedly encountered delays or responses that do not directly address the points raised. Totally dismissive and not intersted in improving their service or agent training. This review reflects my own experience and the information made available to me so far. Overall, I have found the communication, management and handling of my concerns profoundly disappointing. Even written so CEO department but couldn’t appear less proactive always suggesting go to ombudsman rather than seeming at all sympathetic.

Customer · 28 August 2026

★★★★★ 5/5

Google

Would just like to say a massive Thank you to Tara at the Paignton renting branch. She is so professional in her work and very very friendly when speaking to her on the phone and by email. She has been very efficient in the smooth transaction of finding me new tenants. Thank you Tara. 5 stars 🌟

Ali · 3 April 2025

★★★★★ 5/5

Google

We used Connells for the sale of a second property. Due to various reasons, it did take quite a while. Despite this, Connells made the experience the best it could be. They were transparent about costs and kept us updated with any developments promptly. Beyond this, the team helped with issues outside of their responsibility, such as organising meter readings on many occasions. This was so helpful and made selling the property a lot easier. I'd have no hesitation in recommending them. Thank you to Jamie, Lynsey, and the rest of the Connells Paignton team.

Rod · 29 March 2024

★★★★★ 1/5

Trustpilot

I would give them -5 if the option is there

I am writing this review to warn other landlords about the severe negligence, hidden fees, and lack of professionalism I experienced with Connells' full management service. • Misleading Terms: Before signing, I explicitly asked the agent if there were any extra fees, as I was about to travel. I was assured in writing and verbally that there were none. This was false. Connells immediately began demanding unexpected fees. • Dishonest Communication: Staff regularly agree to terms over the phone and later deny the conversation. Furthermore, they deliberately ignored my written email stating I did not wish to renew the agreement. This delay forced me into the May 4-month Section 8 notice period, and Connells then demanded a fee just to issue the letter. • Total Lack of Property Care: Despite paying for full management, my property was returned in an absolute state of disaster. The brand-new oven was burnt, the microwave was broken, hair and dirt were left inside the fridge, and cigarette butts were scattered throughout. • Property Damage & Theft: The front and back gardens were left completely overgrown. The tenants gained access to my private shed (only agreed to store their bikes) but they used my personal belongings, and a cat ruined the brand-new carpets. • Zero Support: Connells have refused to compensate me for cleaning costs, instead demanding receipts from a year ago. They routinely ignore phone calls and take days to reply to emails. This agency does not value its customers, and their complete failure to manage my property caused me severe mental distress. I am escalating this to the National Trading Standards Estate and Letting Agency Team (NTSEAT) and senior management. Landlords, stay away.

Rajaa · 18 August 2026

★★★★★ 5/5

Google

Finding our new home was made so easy due to Tara Portsmouth being there to guide us through every step. Tara was so helpful, and patient- will recommend Connells to friends and family :)

Toprope · 23 November 2025

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would. 4 weeks since we moved out and still have no received our deposit. (All accounts in order BTW) So be warned if you are a tenant, avoid!

Hamed · 11 August 2026