Trusted Agent profile · Torbay
★★★★★
1,815 reviews across 2 platforms
51 Hyde Road, Paignton, TQ4 5BP, Torbay, TQ4 5BP
Connells's office in Torbay, at 51 Hyde Road, is rated 2.2 out of 5 across 1,815 reviews on two platforms, including 219 Google reviews rated 4.4.
Every review we hold for the Torbay office, from every platform, shown as written. First names only.
5/5
TrustpilotRecent valuation
I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10
5/5
GoogleTara and lillie in the rental team helped me all the way through the process of move in. The girls supported me through even a language barrier. I'm greatful for all the time and effort they put in and would reccomend them to everyone!
Thank you for sharing your positive experience with Tara and Lillie from our rental team! We are so happy to hear that they provided you with exceptional support and assistance, even with a language barrier. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleJamie has been unbelievably honest and so efficient in helping our family home complete. He went above and beyond, chasing solicitors to arrange completion and always letting us know everything that was going on. All the staff were always friendly and helpful.
Thank you for taking the time to leave us this great 5* review Diane. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotNicola and Mihai were both very helpful…
Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.
1/5
GoogleRenting a property from Connells has been a nightmare from the start. I was not advised of birds living in the loft, despite asking. Days later I was begging for pest control as I had found droppings outside and in the loft. I thought they were mice. Turned out to be bats. Neighbours told me the property had severe issues. Nobody told me the truth at all. I’m a single mum with two kids. My youngest is autistic. I asked to be released from the tenancy after two weeks. I cleaned the property, I replaced various things that were broken. There was fleas, it was disgusting. There was constant excuses, no communication. And no apology. I have now issued a formal complaint and the landlord has decided to keep my rent for the rest of the month because he thinks he’s done me a favour by releasing me early. I didn’t even get the inventory and schedule of condition until 2 weeks after I moved in. My first experience of renting and I felt like I was in a home from hell. I don’t know how human beings can do this. But I’m now homeless because I chose to keep my kids away from the bats and beasts living in the loft. And because I made a choice as a mother I’ve been punished. I don’t know what else to say except avoid Connells Paignton and avoid valentine house.NegativeResponsiveness, Quality, Professionalism
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
TrustpilotPoor they do not contact you
Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.
1/5
TrustpilotI loved the property on their site
I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?
1/5
GoogleI put a property on the market in Galmpton for sale at the end of July, Connells sent there valuer out and she was keen to get the property on the books, after signing the acceptance and going on the market , i had one viewing the first week and got no feedback and heard nothing from connells at all, not even a phone call , email or anything I can accept the market is slow and lack of buyers, but the service from connels was non existent , not one call in 16 weeks of marketing ,even at the end when i emailed to take the property off the market, all i got was an email to say ok, not a call to see why or any feedback at all I would not reccomend Connells to sell anything Roger Swift
Hi Roger, Thank you for sharing your feedback. I'm sorry to hear about your experience and the lack of communication you received. Please contact us at complianceresidential@connells.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotDisappointing Experience with Connells Estate Agency
Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!
5/5
GoogleMany thanks to Jamie,Lindsay and all the Connells Paignton team for helping us sell our bungalow .We probably chose the worst time to sell with interest rates increasing but we got there in the end !! .Good communication from all the team and always pleasant ,helpful staff
Many thanks Sheila Lavender for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Google5 Stars, Excellent Service! I had a fantastic experience with Connells Estate Agents. Jordan was exceptional, professional, knowledgeable, and always helpful. He made the entire process smooth and stress-free. Highly recommend!
Hello Hayley, Thank you so much for your 5-star review! We're thrilled to hear that Jordan provided you with exceptional service and made the process smooth and stress-free. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotThey have been holding my deposit since…
They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless
1/5
TrustpilotRude and do not communicate dont…
Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs
1/5
TrustpilotMortgage advisor
I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.
5/5
GoogleHaving to sell my father’s flat was a very daunting experience as I’ve never sold a property before! With many thanks to Lyndsey and Jamie everything went well, communication was brilliant between everyone involved and I’m glad to finally have completion 😊 …
Wendy Bell thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotGhosting I believe has happened rental connells blaby office Leicestershire …
Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .
5/5
GoogleLillie and Charlotte dealt with everything accordingly, very friendly staff thanks for your help to get me a flat I also got a nice move in box of goodies thank you guys from matthew O'Reilly
"Thank you so much for choosing us, Matthew! We're thrilled Lillie and Charlotte provided excellent service and a warm welcome to your new home. Enjoy your move-in goodies! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleConnells have been great and Tara in particular has been amazing, she made the process of renting a property so easy and straightforward. She was always extremely helpful in giving updates on how things were progressing and guided us through everything, nothing was ever too much to ask and we really appreciate everything she has done. We would highly recommend using Tara from Connells Paignton if you need help in finding a rental property.
Thank you Alex for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a fantastic experience with Tara who was extremely helpful all the way through from organising viewings to final signing and was very quick with any responses or questions I had.
"Thank you so much for your positive review! We are thrilled to hear that Tara provided excellent service and made your experience smooth and efficient. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotKirsty from the accounts team from…
Kirsty from the accounts team from Connells, she really helped me from start to finish with my query, considering our urgent situation we’re currently dealing with - she made sure to do everything she could to help us out and went above and beyond for us. Really glad I spoke with her.
1/5
GoogleLeft multiple messages and emails didn't get one call or reply back. Family member had the same experience, really poor service. Also typos in most adverts - not very professional
Hello, please contact us via review@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Best wishes, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotTime Wasters
I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.
1/5
TrustpilotWe are absolutely disgusted with the…
We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.
5/5
TrustpilotJames was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication
James was a great guy 100
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