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★★★★★
219 reviews across 3 platforms
126 High Street, Tonbridge TN9 1AS
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Martin & Co's Tonbridge office at 126 High Street is rated 3.6 out of 5 across 219 reviews on three platforms, including 203 Google reviews rated 3.6. Checked 9 October 2026.
We are proud to have been serving the communities of Tonbridge and the surrounding areas for over ten years - providing specialist advice, and support across all areas of the property market. Directors at the branch, husband and wife team Robert and Katrina Gordon-James, together bring more than 45 years of combined property experience and enjoy the continuous reward of finding people a house to buy or rent, alongside the Martin & Co Tonbridge team. The Tonbridge branch is only a few minutes' walk from the train station that provides a direct link into London, making the area an ideal location for commuters who prefer to live in more rural surroundings. You'll receive the very highest standards of service from the team at Martin & Co Tonbridge at all times. Whether you have a property for sale or you're looking for a house to rent in the area, please do get in touch. For all property enquiries or to arrange a valuation please call Martin & Co Tonbridge on 01732 602602
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
1/5
TrustpilotNow Robert asks his shameleess friends…
Now Robert asks his shameleess friends to make him pass for a victiim... That’s how his greeedy landlords friends like Crispin Williams treat the honest tenants who feeeed them: “They have to deal, with extremely difficult tenants who have not only been vindictive to me, but also to Martin & Co, without any due cause"… Like steaaling our money, Crispin and Robert.
5/5
GoogleWe have been renting through Robert and his team for just over two years. I have always found them friendly and efficient. Any issues have been rectified promptly and to a high standard.
Many thanks for your rerview Carol - its nice to hear from a real tenant!
5/5
GoogleI had really good experience when renting with Martin & Co they were really helpful and considerate when helping me find my perfect rental. If anything ever went wrong they always helped to fix it without delay and when I had to do the final clean when moving out they referred me to a really amazing cleaner which meant I got my full deposit back, I would Highly recommend using them and would use them again if I hadn't moved out of the area.
Maria - thanks for your review. We really do our best to ensure that renting through Martin & Co is a good experience - its nice to know you appreciated it.
5/5
GoogleI have been renting through Martin and Co Tonbridge for almost 6 years now. Throughout this time, I have found the staff and service to be highly professional and efficient! In my case they were also willing to go the extra mile for me by writing a letter to my son's new secondary school as proof of our residence in the local area. They also get involved with local charitable causes, for example donating food supplies to Feast Fresh Community Larder at St Stephen's church. I would highly recommend that anyone, who is looking to rent in the Tonbridge area, pops into the shop and speaks to one of the friendly team. Thanks Martin and Co Tonbridge - keep doing what you're doing! :) x
Janey - thanks for your review. It's nice to see some comments from a real tenant!
5/5
GoogleNot only did we buy our house through Martin and Co, we chose to use them for our letting. They have been fantastic…. Friendly and professional, answered any queries, provided information and continued to stay on top of expiries and renewals required to ensure the property remains safe for our tenants. They always consider both parties and provide advice when needed - Thoroughly recommend to everyone!
Adele - thankyou for your positive review- it's always good to hear when our customers have a had a great experience with Martin & Co at Tonbridge
1/5
GoogleTenants, be very careful with Robert and his team when leaving the property you are renting. They will try to rip you off with abusive dilapidation deductions and keep as much money as possible from your deposit. Take pictures and videos from the property before you leave. Keep any receipts if you hire equipment or someone to clean it; and most important, keep your check-in paperwork to compare it with the check-out. When I told them I didn't agree with the charges, their reply was to make a counteroffer. Like if I was buying something from a bazar! I did a claim with DPS and thanks to all my evidence I got back over £250. Never encountered such an unprofessional agency. Every time I had an issue during my tenancy, the person I tried to contact was either on holiday or no longer working there. So glad I don't have to deal with them anymore.
5/5
GoogleI am writing this review on behalf of my mother, Betty. Mum was recently bereaved and had taken the brave decision to sell the house she shared with her husband. She has never sold a house before and was quite overwhelmed at times, even with my sisters' help, but Scott and the team at Martin and Co were very patient, kind and considerate with her, explaining each stage of the process and making sure she understood what was happening and when. Mum has described their help and advice as 'fantastic throughout'. My family and I would also like to take this opportunity to thank Scott particularly for all his hard work and professionalism.
5/5
GoogleRobert and his staff are first rate real estate and property management agents - I wouldn't hesitate to recommend them to anyone looking to rent their property or to find a new rental home. Willing to go the extra mile with a friendly, professional and efficient service. They're the best agency in the area from my 10+ years expereince with them. Simple really.
1/5
GoogleI hoped to leave my tenancy on a good note. However, the letting manager was rude and blameful. Implied I made improper use of the bathroom washbasin causing a leak, although a pre-existing leak had been noted in my inventory. Martin and Co carried out zero landlord checks during my 15 month tenancy. They do not meet basic requirements and shift costs onto tenant. Ordered a locksmith at my expense without my consent. Blamed me for key jammed in rusty lock. Then rudely haggled and delayed handing back deposit for ridiculous reasons after I had left the property immaculate.
We are sorry to read this version of events. We prefer not to debate the facts in public, especially as they have already been fully considered. That said, if Ms Williams wants to have a further discussion we are more than happy to do so.
1/5
GoogleTenants, be very careful with Robert and his team when leaving the property you are renting. They will try to rip you off with abusive dilapidation deductions and keep as much money as possible from your deposit. Take pictures and videos from the property before you leave. Keep any receipts if you hire equipment or someone to clean it; and most important, keep your check-in paperwork to compare it with the check-out. When I told them I didn't agree with the charges, their reply was to make a counteroffer. Like if I was buying something from a bazar! I did a claim with DPS and thanks to all my evidence I got back over £250. Never encountered such an unprofessional agency. Every time I had an issue during my tenancy, the person I tried to contact was either on holiday or no longer working there. So glad I don't have to deal with them anymore.
5/5
GoogleI have been a landlord for 10years or so and Robert and the Team and Martin&Co have always been helpful to me as advisors and agents.
Ashley - thankyou for your positive review. It's always nice to hear that our efforts are appreciated.
1/5
GoogleAwful experience and I warn all prospective tenants against using this agency. Throughout the application process we were met with complete disdain, and the lettings negotiator was dismissive and patronising. The process was excessive and stressful, and to add insult to injury, they take a £323 "week's holding deposit". This is non refundable, despite 2 out of 3 of us passing referencing. Being a tenant all my life, I have never had to pay a "week's holding deposit" before. They didn't even warn us that there was a deadline with the HomeLet application, and therefore my partner could not add his tax return or amend his application. Therefore leading us to fail and taking our money and withdrawing our application. The house was then put back on the market online 10 minutes after we had been sent an email stating our application had been withdrawn. Bit of a money maker I think, and judging by the reviews below, I make my judgement correct. I think it was a very lucky escape not going through with the application with this company, given the amount of negative reviews and descriptions listed below. Warning! *EDIT- I contacted the lettings negotiator in question via email about her handling of the process, but to no avail.NegativeProfessionalism
Feedback is always appreciated, whether its negative or positive, particularly if it helps to improve service delivery. We should point out that it is a landlord who takes the decision to decline an application. Reasons vary but include an applicant's failure to declare a County Court Judgement ( CCJ) and also when declared income proves to be less than actual. Holding deposits can be non- refundable when an application for a tenancy is failed by the referencing company. We would be more than happy to discuss this particular applicant's complaint if she would like to contact our office.
5/5
GoogleWe have just started renting with Martin&Co. They have been very supportive since we came to view the property. They continued to give us guidance and kept us updated at every step of the process until we moved in. They have been patient with us and very approachable. We have had a great experience with Martin&Co so far and will definitely recommend using them.
Kimberley - thanks for your review. So good to hear that we are providing a great service!
5/5
GoogleRobert and his team have been managing our property since 2016. They have always been professional and approachable. We would recommend them.
Andy - we are grateful to you for posting your review and thanks for recommending Martin& Co
5/5
GoogleMartin & Co, Tonbridge have been my letting agents for the past 7 years providing a full service. I can highly recommend them, as I have found them to be very efficient, responsive to enquiries and completely honest. They clearly have an in depth knowledge of the sales and lettings property market.
Keith - we are so pleased that you happy with our service!
5/5
Google5 star service from a 5 star Property Agent. As a landlord of multiple properties, Robert and his dedicated team provide me with the utmost professionalism; through efficient and effective procurement and ongoing management. With a business relationship spanning over a decade, they are highly recommended to all.
5/5
GoogleRobert and his team at Tonbridge have consistently excelled as a letting agent, ensuring that both tenants and landlords interests are met. Not only are they thoroughly professional in managing lettings they do so in a friendly and helpful manner. I would not hesitate to recommend them.
1/5
GoogleHave done multiple emails for enquiry about the few properties but no one respond neither call nor email. Unprofessional service by tonbridge agency. Not recommended to anyone.
5/5
GoogleFirst class service from Martin & Co. Been in our house 4 months now ( renting) and maintenance issues promptly dealt with. The house is amazing and very conveniently situated. 👏👏 …
Dear Heidi, thank you for your kind review. We are glad to hear you have had a positive experience with our Tonbridge team and will strive to ensure this continues.
5/5
GoogleI have used Martin & Co for 12 years now! I have no complaints and have recommended them to all my friends. They have helped find great tenants and my tenants have all been more than happy with their management. They deal with any problems or emergencies immediately. Thank you to all their staff!
Vanessa - thanks so much for your positive review. It's so rewarding for our team to know that their hard work is appreciated!
5/5
GoogleMy boiler broke down on friday evening, i called them on saturday morning at 10am and by 11am my boiler was repaired and back to normal!!! They even asked me if i wanted to borrow a couple of heaters until the boiler was fixed but there was no need to. Thank you Robert and everyone at Martins & Co!!!PositiveResponsiveness
5/5
GoogleI've been using Martin & Co as a landlord for about 18 months now and have always found the team to be polite, helpful and responsive. They provide useful updates for changes to the law and I've been very pleased with the tenant they have found for me, there being no issues with any of the inspections.
Hannah - thanks so much for your positive review. It's so rewarding for our team to know that their hard work is appreciated!
5/5
GoogleMartin & Co. is a very professional and friendly letting agent. Robert and his team are always very helpful and quick to respond and resolve any issues. They have walked the extra mile for me on several occasions. I can highly recommend them.
5/5
FacebookTraded with $1000 in my wallet after seeing so many testimonies and recommendation here on Facebook and YouTube about Mrs Rachael Wacker after mining and trading in my account. I opened my wallet and got a profit of $10,500 in 7 working days made my withdrawal successfully Mrs Rachael has changed many life's including mine am grateful mam you are a truly a woman with a heart of a raw gold. Contact her via: WhatsApp: +1 (971) 772-1286 email: rachaelwacker68@gmail.com
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Martin & Co's Tonbridge office has 219 reviews across three platforms: 203 on Google, 12 on Facebook, 4 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Martin & Co Tonbridge is rated 3.6 out of 5 across all 219 reviews, and 3.6 out of 5 on Google from 203 reviews, checked 9 October 2026.
Martin & Co Tonbridge, 126 High Street, Tonbridge TN9 1AS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.