Trusted Agent profile · Tonbridge
★★★★★
132 reviews across 2 platforms
132 High Street, Tonbridge, TN9 1BB
Bracketts Chartered Surveyors's office in Tonbridge, at 132 High Street, is rated 4.7 out of 5 across 132 reviews on two platforms, including 116 Google reviews rated 4.8.
Every review we hold for the Tonbridge office, from every platform, shown as written. First names only.
5/5
GoogleWe sold our house through Bracketts in Tonbridge in December 2022. From start to finish the whole team were really helpful and helped to ensure a smooth process.
Thank you for leaving us a positive review Emma! We are thrilled to hear that the team provided you with a helpful and smooth experience during the sale of your house 😁 …
5/5
GoogleWe have just rented our second property through Bracketts in Tonbridge. We were very happy with the service on both occasions. Wendy Akast was very helpful and accommodating.
1/5
GoogleService at the beginning was amazing, however once we left the property the letting management team at brackets made accusations against us that were completely untrue and they were unwilling to help, causing us extremely stress and poor health. They demanded that the key was returned the day we left the property even though we stated in our letter we would be leaving at the end of the month and handing the keys in then, this gave us no time to clean the property properly, which led to them taking more out of our deposit then was needed. It became very petty and felt they were accusing us due to the personal issues they had with my partner. No one should bring personal issues into a professional environment. I would not recommend renting from brackets
5/5
GoogleAfter reading some negative reviews I felt compelled to share my experience of excellence with Brackets. Having experienced letting agents from Crouch End, Wimbledon, Royal Victoria Docks and Tunbridge Wells I cannot commend Bracketts Tonbridge enough. I am now entering my 6th year with Bracketts and I can truly say over that period I have experienced nothing but a friendly, professional and "nothing is to much bother ' attitude throughout every aspect of the service they provide. I would happily 10 star if possible. So, Wendy, Abbey and the whole team carry on doing what your doing because your doing great.
5/5
GoogleRight from the beginning of looking for a property with Bracketts Tonbridge, The service I received was exceptional and this has continued in the many years that I have rented with them . I have had experience of letting from other agencies and my experience was nothing like the service I have received from the team at Bracketts. Any issues or queries are dealt with professionally and swiftly . Keep up the good work Wendy, Abbey and all the rest of the team.
5/5
GoogleRuth in the Rental Department found us our lovely home and Grateful for her help in securing it. Would recommend Bracketts Rental Tonbridge
Thanks Angela and we hope you enjoy your new home
5/5
GoogleThe team at Bracketts Tonbridge have been great. They always went beyond to make the whole process go smoothly. Highly recommended 👍 …
Many thanks for your 5* review. It means a lot to us. We hope you enjoy your new home.
5/5
GoogleVery professional and attentive. Excellent service provided throughout the entire rental process. Highly recommended!
Thanks for the great feedback
5/5
GoogleThis is the second time I have used James H at Bracketts Tonbridge, the first time for a purchase and recently for a sale..James offered huge assistance and often after hours to help complete a tricky sale. He was backed up by Janice who kept me informed every step of the way and placed just the right amount of pressure on all parties to complete in a tricky situation. I highly recommend the team at Bracketts, professional, knowledgeable, experienced and seemingly un-flappable. 5 star *****
5/5
GoogleVery profesional service, without any problems. Once Ruth explained you what you need to do evrythink looks so easy. Best staff !
Thank you so much for your kind words! We really appreciate your positive review and it was great to work with you.
5/5
GoogleThroughout the selling of my mother in laws house and the purchase of a new house the team at Bracketts Tonbridge have been amazing. They went that extra mile when thing were not going to well, to ensure that the selling and purchasing went to plan. They kept me informed of how things were going right till the end. Would highly recommend. Thank you.
5/5
GoogleTonbridge office very professional, friendly staff and efficient service. Warm welcome from receptionist.
Thank you for taking the time to leave your 5* review. We are glad you are happy it means a lot to us.
5/5
GoogleJust wanted to say a MASSIVE thank you to all of the team at Bracketts. We were really impressed with their service when renting a property via them recently. Ruth in particular was amazing and so helpful. She really went the extra mile to help us overcome a few hurdles along the way and get the deal done. Thanks again guys, and we look forward to working together soon.
5/5
GoogleFrom start to finish the team at Bracketts have been brilliant, from consulting on how to make the home more sellable to continuous constructive feedback after viewings. Would thoroughly recommend!
Thank you for your review it means a lot.
5/5
GoogleFrom initial interest through to completion the team were fantastic. Thoroughly recommend.
Fantastic. Thank you for the review. We appreciate you taking the time to write this. We wish you all the best for thr future.
5/5
GoogleFantastic company the staff are very knowable and very efficient. Top quality experience would highly recommend 👌 …
Thank you for your 5* review
1/5
TrustpilotIbbett Mosley tried to sell me a…
Ibbett Mosley tried to sell me a property which they had no right to market as no diligence had been done on the seller-who had no right to sell. 3 months in and still no formal response to my complaint
We are very sorry to hear you have had this experience with one of our offices. Our Sevenoaks branch now have a new manager who can assist you on 01732 452246.
5/5
GoogleI just like Bracketts, they are positive, supportive, know the market and they will always be my first choice.
Always great to hear positive comments.
5/5
GoogleVery professional and friendly. They answered queries quickly.
many thanks
5/5
GoogleThe estate agents at this branch are absolutely fantastic. Super helpful and genuine. Could not recommend it more.
Wonderful review, many thanks.
5/5
TrustpilotA fantastic team all round at the West…
A fantastic team all round at the West Malling branch could not have done without them thank you all so much for your help and professional guidance
Thank you for your review, we appreciate your kind words and are pleased you are so happy with our service.
5/5
GoogleOutstanding from start to finish. Jamie our negotiator was a pleasure to do business with. Professional and approachable. He secured an excellent price on the selling of our home. Bracketts kept us well informed and responded to emails and telephone call promptly. Well recommended.
5/5
GoogleWe recently bought a house through Bracketts. It was a very good experience. Particular thanks must go out to Janice who worked ever so hard to expedite the purchase and keep us in regular contact with the vendors.
5/5
TrustpilotVery professional
Very professional. A step up from the other Estate Agents we worked with.
Many thanks John
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