Trusted Agent profile · Tonbridge and Malling
★★★★★
2,023 reviews across 2 platforms
7 Malling Road, Snodland, ME6 5AA, Tonbridge and Malling, ME6 5AA
Wards's office in Tonbridge and Malling, at 7 Malling Road, is rated 4.7 out of 5 across 2,023 reviews on two platforms, including 153 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
TrustpilotThe team at Wards are super friendly…
The team at Wards are super friendly and really helpful. They have made the renting experience so much smoother and I would really recommend them.
Hi Sophie,Thank you for your lovely review! We're delighted to hear that our team made your renting experience smoother and that you found them friendly and helpful. Your recommendation means a lot to us. Best wishes, Wards of Kent
5/5
TrustpilotVery happy with Wards
Very happy with Wards, especially Dan. Nice brochure and excellent photos. Friendly personal service. Would recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat team and care for your needs
Great team and care for your needs. They actually try their best to find tenants to meet your expectations and make you feel at ease by facilitating communication. Prateek and George were great!
5/5
TrustpilotAmazing customer service!
Our experience of purchasing our new house with Wards, has been absolutely amazing and much better than I expected. Zared, who was in charge of our viewing, was very helpful, patient, informative, cooperative and made us feel like we were in safe hands throughout the process. Every enquiry we made while purchasing this property, has exceeded my expectations and everything ran smoothly. The staff at Wards didn’t leave a single stone unturned to help me despite my many enquiries. Thank you for this experience.
5/5
GoogleHighly recommend Wards Snodland. Lauren and her team were fab! Debbie Ludgate sales progressor was very good and kept us updated weekly many many thanks
5/5
TrustpilotManaging my rental property well
Managing my rental property well on my behalf, bringing problems to my attention promptly, Managing them efficiently and offer solutions. Also efficient at following up. Many thanks Emily Webber and Sam.
5/5
TrustpilotMore than satisfied
I chose Wards as the sole agent for selling a property I was responsible for, which is 40 miles away from me. The whole team at Tenterden, led by Alex Quaglia, were professional, patient, and paid attention to the challenges I was facing. I am more than satisfied with all they did to support me and to secure this sale.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWards totally sh$$ agency they get 1…
Wards totally sh$$ agency they get 1 months income to themselves and 10% of management every month still they can't manage. My tenant moved then 2 months later they didn't paid concul tax then they didn't pay whole month I called agency they didn't respond after 2 weeks agency called me and said they will give 2 months togather and conclusions tax but they didn't than insurance start paying me but only 1 months after 7 months I kicked out the tenant they screwed my house who is going to pay all those damage. F$$$ the wards.
4/5
TrustpilotGood Customer Service
Josie was very helpful throughout the process and provided good customer service.
Thank you for leaving us your feedback! Best wishes,Wards of Kent
1/5
GoogleLong story short, my partner and I are first time buyers who are looking to buy a property in Snodland & the surrounding areas. …
5/5
TrustpilotJack Davison was very helpful we…
Jack Davison was very helpful we couldn’t fault the service that we received
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGeorge Jordon & Blaine Kavanagh
Our company owns property and decided to let out one of the flats. Initially it was going to be sold and that was handled expertly by Blaine Kavanagh who has excellent communication skills and is super friendly and keen to get the job done. But due to the market on sales slowing down he then unselfishly gave advice saying he had identified this property to be ideal as a let in what was the current market circumstances and so Blaine then passed this over to George Jordon, Senior letting Adviser who promptly contacted us and gave all the options available. The process was expertly & Professionally handled and resulted in a very good outcome with rentable value and vetted tenants having moved into the property on the 22-3-2023. The property is under the management of wards represented by George whom we are confident will manage on our behalf going forward.
1/5
TrustpilotExtremely disappointed with our…
Extremely disappointed with our experience with Wards, Rochester branch.Such an incredibly unprofessional service from start to finish. In particular, the past three weeks where they have avoided our emails and multiple phone calls when we ask for an update. Today we were promised a phone call back but this never transpired, another huge let down! It’s Incredibly upsetting and frustrating that although I know the market is difficult the lack of information or support was shocking. I hope our experience is an isolated one but we will be encouraging family and friends to choose another company.
5/5
TrustpilotThank you Wards and Vanessa
I recently rented a property through Wards and met Vanessa Tindal, one of their amazingly efficient and helpful representatives. She was always available on emails and phone calls. Her responsiveness is incredible. Our decision was actually made simple by her thoughtfulness, promptness, and support. She is very approachable and amiable to speak with, yet professional at the same time. When it comes to responding to our inquiries, she is detail-oriented. She really cares about the clients. I appreciate your cooperation very much, Vanessa.. Kudos to you…. I recommend Wards for its professionalism, expertise and supportive team.
5/5
TrustpilotGreat service, thank you!
We have recently bought through Wards, and have been very pleased with the service we got. Our sales progressor Jodi was really helpful, very assertive and was there at every point when we needed. Big thanks, highly recommended!
5/5
TrustpilotI recently brought a property marketed by Wards
I recently brought a property marketed by this estate agent. David And Daniel were very helpful and offered excellent customer services skills. They kept me informed of what stage the purchase was at all times. Thank you for this service .
5/5
TrustpilotI cannot praise Marc Steels highly…
I cannot praise Marc Steels highly enough for his help with the tenancy of my flat in Rochester Kent. He arranged everything for the renewal of the tenancy and kept in touch regularly giving me total peace of mind.
Hi Carol,Thank you for leaving a review! It's great to hear how helpful, Marc, has been in getting the tenancy on your flat sorted for renewal whilst providing you with total peace of mind.Best wishes,Wards.
4/5
TrustpilotGood Purchase Transaction
I have recently purchased a property through Wards at New Ash Green. They were particularly helpful throughout the transaction. Terri Truckle, Cameron and Clair were very supportive throughout. Thank you Wards.
5/5
TrustpilotEver-reliable Erica
Erica, who I have been dealing with as a client for over 5 years now, is a highly customer oriented professional. She is quick in instilling confidence in the letting process from the very outset of the interaction I had with her. She never faltered in keeping me informed and reassured throughout several cycles of letting, tenancy renewal and reletting processes. She is always there to answer my queries, ally any residual doubts and ensure completion of documentation and regulatory requirements, and that too very swiftly and clearly.I look forward to continue working with her and would strongly recommend anyone interested in seeking services from the Wards of Kent to reach out to her for highly dependable service and support.
5/5
GoogleReally great and professional and was also at the end of the phone when needed. We viewed a great selection of properties. Monika in particular was extremely helpful
Good Morning Becky, Thank you for your kind words about our Snodland branch, we'll be sure to pass this on to Monika and the team. Many thanks, Wards of Snodland Estate Agents
1/5
TrustpilotUnreliable, unprofessional, no customer service
Unreliable, unprofessional, deserve 0 stars!! This is why estate agents have a bad rep - they lie, they do not deliver on what they promise, they have zero customer skills, and even after contract has terminated still need reminders to do their job (as in remove property from their website etc). Do not touch with a barge pole, there are estate agents out there who actually do their job!! This is not one of them!!!
5/5
TrustpilotNew Romney Team
Thank you to Jake Kelly & the staff at New Romney Branch for all their help with selling of our parents property . Very quick & efficient service would highly recommend.Gary Penfold.
5/5
TrustpilotThe Wards team have provided me with…
The Wards team have provided me with great tenants for a number of years now. The service is great and truly professional. My main contact Grace Scott always takes me through the letting process in detail, coupled with her years of letting experience and market understanding, it ensures that I always have a good supply of tenants at the right time.Wards definitely comes highly recommended.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotI had a brief experience with ward…
I had a brief experience with ward estate agent at gravesend. Excellent customer services, their mortgage advisor whom they recommended to me was very good and helpful at the start but due to his own personal reason Joseph decided not to put a full mortgage application on my behalf. The same lender whom he claim can not lend me money is the same who has given me a mortgage and I’m very happy that I now own a house.
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