Trusted Agent profile · Tonbridge and Malling
★★★★★
2,025 reviews across 2 platforms
7 Malling Road, Snodland, ME6 5AA, Tonbridge and Malling, ME6 5AA
Wards's office in Tonbridge and Malling, at 7 Malling Road, is rated 4.7 out of 5 across 2,025 reviews on two platforms, including 153 Google reviews rated 4.5.
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
5/5
TrustpilotDaren,Judy,Allison
Excellent, Daren, Alison & Judy were amazing all the way through the process, I will always recommend them for both buying & selling. They make everything so much easier, and are always available to answer your questions.
5/5
TrustpilotEfficient and helpful team
Efficient and helpful team, thanks to Maria and Nadia.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotBrilliant!!!
Brilliant!!!! my first time selling a house. we all know the preconception's of estates agents, however this couldn't be any more wrong. I found the team at the Snodland Branch wonderful. Monica, Sam and Lauren 10/10.. right down to Debbie helping me cross the line! I believe there was a real sincerity to help me sell my house, rather than just making money. professional, friendly, informative, the list goes on.10 Star Rating if I could. THANKS
5/5
TrustpilotSo far Zared and Rachel have been great!
So far Zared and Rachel have been very helpful and professional. I appreciated that they spent the time advising us as they did and our experience working with them so far has been smooth sailing. I would definitely recommend working with them both if you're a first-time buyer.
Thanks Lee for your review. Rachel and Zared are real superstars and I am glad to hear they have been helping you as much as they can. Its always a bit nerve racking but exciting buying your first home so getting the right support around you is important.I wish you well in your new homeKind regardsDavid HayesBranch Development Director
2/5
TrustpilotWRONG COUNCIL TAX BAND
WRONG COULCIL TAX BAND..
5/5
TrustpilotGood Service
As a buyer Jodi the progression officer was very efficient and friendly. When my conveyancing agent weren't very communicative Jodi was often able to advise me.
5/5
TrustpilotAs a first time landlord
As a first time landlord, Tony at wards took the time to visit me at the property and explain the options to me when renting the properly out. He kept me informed about the potential viewings and attended to support with these when needed. He was quick to answer my calls and answer any questions asked. Would recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent
Tony at Wards of Kent has been very friendly, professional and helpful
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGreat experience
Great experience working with wards once again, they have been super helpful and always took the time to talk me through the process.
Hi Laura,Thank you for taking the time to leave a review. We're glad to hear that you've had such a positive experience with us.Many thanks, Wards
1/5
GoogleAvoid at all costs. They are basically scammers. They had a house listed which we offered on. They were very pushy to use their solicitors (Martin Tolhurst) despite me saying several times that my partner used to work for them and they were atrocious. Once we had the survey done on the house it was found to be falling apart, repairs/extensions weren't done to code, and the seller had covered up lots of damage in the hope that we wouldn't notice and would buy the house way over value. We told Wards about this and pulled out of the sale, but Wards re-listed the house with no changes in order to try and scam someone else too.
1/5
GoogleWe requested a valuation from Wards in Snodland, with the view of using them to sell our property however, due to their lack of transparency surrounding the commission they charge we opted for another more honest estate agency to sell our property. An estate agent’s fee is a crucial factor when selecting an agent to sell your home - I requested this 3 times from Lauren , yet she refused to divulge their commission upfront without paying us an unnecessary second home visit which I refused. This was a huge red flag for me, more so, based on the reviews I read online where others had mentioned Wards being evasive when discussing costs and then being massively over charged - a risk I was not willing to take. Although I had informed Wards that I had absolutely no interest in using them to buy or to sell my property, they have continued to harass me. I am constantly bombarded with calls, texts and emails from Lauren and various people at the Snodland branch - they are relentless. Their aggressive bullying tactics are beyond acceptable!! The biggest mistake I made was inviting them into my home for a valuation!! I can’t imagine the stress I would have gone through if I had selected them to help sell our home.
5/5
TrustpilotBest experience. Highly recommend Wards
Sarah from Wards was very helpful in finding us a new home. Infact she gave us lot of information on school admission process which is highly appreciated.Throughout the process, she was very efficient and quick to address our queries and manage the completion way before the deadline.The whole team was very nice and helpful.I highly recommed Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe team was excellent
The team was excellent.
5/5
TrustpilotThank you for such a speedy sale
Thank you for such a speedy sale, Rhys Kenton and Michelle Corney kept us informed and everything on track. It was a great selling experience thank you.
4/5
TrustpilotWards were most helpful throughout
Wards were most helpful throughout. Unfortunately, my seller let me down at the last minute but this was nothing to do with Wards. I am grateful to Dan and Shona for the effort they put in to try and rescue the transaction for me and also the care and concern that Shona showed after the deal collapsed
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotReturning customer
This is the 3rd mortgage Colin has arranged for me in the last 6yrs. I thought this time given the challenges with the banks during Covid 19 was going to be harder, we were successful in borrowing to buy our dream home. Thank you as usual and we will return when we next need to arrange a mortgage.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMany thanks to Grace for keeping me up…
Many thanks to Grace for keeping me up to date with all the ins and out of selling my house and for coordinating everything into simple talk :)
1/5
TrustpilotWhere to start.........DISAPOINTMENT
Where to start.........Communication, there is none, we have had our house on the market for over 10 weeks and we have not had one person step through the door, with this we have not had any phone calls or feedback, my daughter use to work for the company many years ago and advised me that her boss at the time insisted that vendors are contacted weekly with updates and to have a chat to see what can be done to help sell the property! Thats the biggest disappointment, as i appreciate a house sometimes does not sell the same day but not hearing from anyone is not great!! Then when we would call the branch we would be told nothing is wrong with our house. We had a open house arranged, again I heard nothing all week, so I called the branch to ask how many people to expect, to be greeted with a slightly confused person who did not know anything about it. Nick the branch manager and Katy have been very helpful and polite but I just really feel the service has massively dropped from what we was promised at the time of listing and that is not his fault if the branch staff aren't on the same page. I also called a number of times on different occasions to be put through to the call centre, who again was polite but couldn't help me with my enquries, so how can a branch sell the house when they aren't answering the phones? Just very very disappointed, I am not stupid, I know things do not happen always quickly but a little bit of communication and assertiveness wouldn't go a miss!
5/5
TrustpilotI would like to express my appreciation…
I would like to express my appreciation to Jessica Scott. She was an amazing support when I locked myself out of my property. Her kindness and understanding was excellent and I can not thank her enough. Her customer care/ services skills are to a very high standard. Please can she be recognised for this.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThanks go to Holly and Hollie of WARDS…
Thanks go to Holly and Hollie of WARDS Headcorn. Very professional, very supportive and I would highly recommend to anyone wishing to buy/sell in Headcorn. Thank you ladies
Good Afternoon James,Thank you for your review and kind words about Holly and Hollie at our Headcorn branch. We're delighted to hear that you found their support and professionalism helpful during your buying/selling process. Your recommendation means a lot to us.Best wishes, Wards of Kent
5/5
TrustpilotExcellent
Hannah has been nothing but supportive in our journey with rentals. She’s been personal, without being overbearing. She’s a friendly person to communicate with and I’m so happy she could help us out.
4/5
TrustpilotAll's well that ends well !
My sales progressor ,Jodi Wyncoll, was an absolute pleasure to deal with once I had a sale STC and my dealings came under her personnel attention. Her communication was faultless, she had her finger on the pulse at all times ,and she oozed client empathy which I am sure was in equal measure to both buyer and seller. A very professional and committed individual who stood out above all others at Wards. In all honesty my 4 stars are a result of 5 stars for Jodi and 3 stars for the process period up to Jodi taking control . It all ended well after some unexpected complications to deal from with from my side, and Jodi should be commended for her role in my experience.
5/5
TrustpilotMe and my partner will be moving into a…
Me and my partner will be moving into a property this weekend through wards. Had a very helpful man by the name of Lee from wards lettings in Ashford who was very helpful, always there if I had an queries. All in all very straight forward and very happy on how smoothly everything has gone.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotIntimidation
My Son and partner have just completed on there purchase of their first home together. I have tried to help them along the way as much as possible advising them on how the process works. I recommend mortgage advisors and solicitors that I have used over the years and told them to avoid using the estate agent recommended solicitors MARTIN TOLHURST as we had a very bad experience with them. I was then told by my son that Wards would only accept the offer that they put in on a house if they were going to use Martin Tolhurst. We looked into why this was and they are paid commission by them for each conveyance. They had no choice but to use them and as usual phone calls are answered occasionally and usually by someone who has not got a clue. This type of forceful behaviour needs to be reported and should not be going on. It was over seven years ago i made this mistake and I am still cross about it now . Shame on you Wards - shocking.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Snodland hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tonbridge and Malling.
