Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI could not recommend Wards in Snodland enough, the girls there are all fantastic! Put my property on the market, sold within 3 days before photos where taken and sold for more than we was expecting!!! Always pleasant to talk to and helpful, they did so well that my neighbours even put their properties on the market as well which equally sold. If your looking at selling, use wards and you won’t regret it.
Connor · 23 October 2020
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
★★★★★ 1/5
TrustpilotDo not use the fully managed property service unless you like to be ignored
Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this
Lynne · 26 September 2017
Agent replied · 24 October 2024
Dear Lynne Thank you for your feedback and we are very sorry that you feel this way. We endeavour to deal with any maintenance issues received promptly however delays are sometimes inevitable when multiple parties have to be contacted first. We would not however expect you to wait three weeks for an answer to an email and apologise for any frustration caused. We would like to investigate the specific issues that you have raised in more detail and would therefore ask you to contact us on 01702 540802 so that we may discuss the matter further. Thank you. Kind regardsCustomer Relations
★★★★★ 1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory · 31 August 2022
Agent replied · 24 October 2024
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
★★★★★ 2/5
TrustpilotExasperated Landlord
I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.
Pete · 4 December 2023
★★★★★ 5/5
TrustpilotThe agency was great in processing…
The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.
Iyappan · 24 December 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotWards of Walderslade
From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards
RogerF · 28 February 2024
★★★★★ 5/5
TrustpilotI am impressed with the way she deals with all the questions professionally.
I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.
Abdulmohamed · 19 November 2025
★★★★★ 5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
Dee · 13 March 2026
★★★★★ 5/5
TrustpilotThank you so much!!
Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.
Mavika · 7 September 2023
Agent replied · 24 October 2024
Hi Mavika,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've been able to make everything run so smoothly for you with their outstanding service. Hope to have you working with us again in the future!Best wishes,Wards.
★★★★★ 5/5
TrustpilotReview of ward and partners Ramsgate branch
Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests
Jon · 28 May 2016
Agent replied · 24 October 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotAbsolutely amazing agency and team
Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary
PRZEMEK · 25 August 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 1/5
GoogleAfter finding a so-called buyer for my property, Ward asked for my solicitor's details and that the property be promptly removed from the other estate agent's listing. I had paid £200 solicitors fee which I couldn't get back before 50 days later I found out the buyers had not sold their house and in fact they never had "money in their pocket" as I was first told. I asked Ward to remove the property from their listing as I was going to sell the house through the other estate agent on a sole agency basis. Two months later and despite numerous calls my house is still been advertised for sale by Ward!
Shirin · 25 October 2014
Agent replied · 22 October 2024
Dear Shirin. We are disappointed to learn of your dissatisfaction with our Snodland office and have looked into this matter for you. We should like to assure you that the information provided to you at the time your sale was agreed was relayed in good faith as provided by the purchaser. We fully sympathise with and appreciate the disappointment you experienced however we hope you will understand that we cannot accept liability if information provided by the purchaser subsequently proved to be inaccurate or if circumstances changed. We are sorry if you experienced any delay in Snodland office arranging for your property to be removed from Rightmove and have reminded our staff to check that removal has been effected promptly in future.
★★★★★ 5/5
TrustpilotThe whole process of getting a rented…
The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.
Gohar · 3 October 2023
Agent replied · 24 October 2024
Hi Gohar,Thank you for leaving a review! It's great to hear how positive your rental experience with our agents has been and how helpful they've been throughout.Best wishes,Wards.
★★★★★ 4/5
TrustpilotCustomer centric
Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.
Anne · 16 March 2023
★★★★★ 5/5
TrustpilotWards of Tenterden are amazing!
Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!
Theresa · 7 August 2024
Agent replied · 24 October 2024
Hello Theresa,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you'd recommend us to others.Many thanks,Wards
★★★★★ 2/5
TrustpilotDisappointing in the end
Wards were easy to deal with when we chose them as agents, but overall I felt did not have our interests at heart. Our house didn’t achieve a full asking price at a time when other houses (ones we looked at which were less attractive) were achieving over and above. Towards the sale, it also felt that they were not fighting in our corner, but for others in the chain.
Jane · 15 April 2021
Agent replied · 24 October 2024
Dear JaneThank you for leaving your review and we are disappointed if our service was not of the standard that you expected. Please be assured that it is always our aim to work in the best interests of our customers and we would like the opportunity to discuss your concerns in more detail. To enable us to do so, we would kindly ask that you contact our Customer Relations Department on 01702 540802 or customer.relations@arunestates.co.uk.We look forward to hearing from you. Kind regardsWards
★★★★★ 5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
Aly · 13 April 2022
★★★★★ 5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
Phil · 31 March 2023
★★★★★ 5/5
TrustpilotImpressed and delighted
Impressed and delighted that James, Natalie and Billy got several viewings and two offers - one of which we have accepted - on my mum's Ramsgate home within 2.5 weeks of marketing it. I hope to give them another five-star review in due course, after a successful and speedy sale.
Nick · 19 August 2023
Agent replied · 24 October 2024
Hi Nick,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how quickly they were able to get you an offer on your mums home.Best wishes,Wards.
★★★★★ 5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
Maria · 21 March 2025
★★★★★ 5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
Dawn · 6 May 2026
★★★★★ 5/5
TrustpilotJust want to thank Tom Hadlow of Wards…
Just want to thank Tom Hadlow of Wards Of Kent for the excellent service. It has been great dealing with Tom . Thank you so much for the care and attention to date - I really appreciate all your help.
Sunil · 14 February 2023
★★★★★ 5/5
TrustpilotTony was great he helped out so much to…
Tony was great he helped out so much to get me and my girlfriend our first home thank you so much Tony
Ashley · 13 February 2021
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotJordon
I have to say a huge thank you to Jordon! without him I fear we would have been living in a box for the next few years! wards.....keep hold of this chap he is an asset! never has buying a house been so stress free! thank you Jordon!
Georgie · 3 March 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
