Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

Thanks to Lee and Emily on the lettings…

Thanks to Lee and Emily on the lettings team at Ashford. I have a few properties and as issues arise the team is quick to sort them out. Good to have them looking after my portfolio

Stratton · 17 May 2021

★★★★★ 5/5

Trustpilot

A big thank you to Judy Day…

A big thank you to Judy Day for being friendly, helpful and going above and beyond throughout the stressful process of buying, especially for the first time. You are a true asset for the company!

P · 20 July 2021

★★★★★ 5/5

Trustpilot

Excellent Service at Ashford

I cannot speak highly enough of the Ashford Office, in particular Julia and Nick who went out of their way to help us, their professionalism was outstanding. I would definitely highly recommend anyone to use this agency.

Bryan · 18 February 2021

★★★★★ 5/5

Trustpilot

James.

Although I didn’t buy a house through Wards, I thought I would write and complement James on his excellent customer service. A few months ago I missed out on a purchase in broad Oak, someone pipped me to the post, but James said he would keep in contact if anything went wrong.Yesterday he called me to say the sales had fallen through and would I like a viewing.Unfortunately I had just paid a deposit for exchange on another property, just 10 minutes before James called.He was complimentary about my decision and very courteous. What a polite and well mannered young man. He is an asset to Wards and I would recommend him to any prospective customers.

Philip · 22 January 2022

★★★★★ 5/5

Trustpilot

Genuinely can't thank these guys enough…

Genuinely can't thank these guys enough for all there hard work in selling our property. We received an offer 2.5k over the asking price which we are over the moon with. Highly recommend this company for all your property needs. Extremely professional service throughout.

Mr · 8 October 2024

★★★★★ 5/5

Google

Great service from Monika. She found us lots of properties that suited us and took into account our feedback. Great communication in general. Would recommend.

Aidan · 18 June 2025

★★★★★ 5/5

Google

I cannot thank the ladies enough for all their help and guidance I have received with looking for my perfect home. Amazing ladies who are happy in their work and very professional. I would highly recommend Wards to anyone who would like to receive professionalism as well as trusting staff with a smile and caring nature. What a team.

Debbie · 27 December 2023

★★★★★ 1/5

Trustpilot

Walderslade branch: A purchase from hell.

I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.

Klara · 18 April 2025

★★★★★ 5/5

Trustpilot

Great service by our sales progressor.

I was impressed by the way that our sales progressor - Debbie Brewer, was liaising with both sides on a regular basis right up to completion. Selling was quite stressful but Debbie really made an effort on our behalf, she was the one thing we could rely on throughout the whole process. Thank You Debbie.

Jerry · 13 January 2023

★★★★★ 4/5

Trustpilot

Had a long difficult sale

Had a long difficult sale, but Sally Bryant helped us through the process. She constantly updated us and kept the chain together with her hard work. Thank you to Sally and the team in branch.

Simon · 29 April 2021

★★★★★ 5/5

Trustpilot

Tony and Laura was extremely helpful…

Tony and Laura was extremely helpful throughout the whole process of renting a property. They were responsive and provided a quick turn around. They made everything easy and both was a pleasure to deal with.

Jodie · 27 April 2021

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

Arun Estates Ltd - Wards - Etc.DO NOT USE THIS COMPANY - I'd like to leave minus stars!Pressured to use their contractor pre-let, Cost £3500 for work including paint white walls... white, apparently essential. (I now realise this was a particular shade of white, making it costly to use any other contractor for touch ups). Turned out to be poor work, damage, negligence, did not cover an outlet pipe when removing dishwasher (or inform us) causing water damage and wasted Gas when they left the heating on full for a month cost a further £1250.Agent said nothing to do with them, then day before let told us a further £2100 required, all things we had asked about before. We decided to cancel at that point, so they ignored us and let them move in anyway writing an official letter saying we'd agreed to this extra work when we hadn't. That's £6850 before the tenants moved in and we haven't started on the fees yet...What the £200 a month on Management gave us from then on was a very poor email forwarding service asking for more money for damage caused by the tenants.Despite us providing scientific evidence and having lived there for 10 years, we were told to have part of our house may need to be demolished to uncover the cause because the tenants would not be honest about it. That would have cost £20,000 upwards.Plus deliberately Blind Copying in a fake email address so they could use their own contractors despite us saying none of their staff or associates were allowed unsupervised in our property.We were told Electrical Certificate not required, then when they realised we were no longer going to let, we were told we had to have the cert at the last minute when it was impossible to organise. We had to investigate ourselves to discover that is was not required for our current let which was ending.And on, and on, either completely incompetent or incredibly deceitful and malicious, possibly a mix of both.From 14 months we have ended up with less than a third of our mortgage covered and we haven't stopped spending on clearing up yet.Tenants have now departed and even more obvious damage has been found and the Agents are still trying to cover up for them.They have damaged a Bannister we were forced to install after only 3 months, we found our bedroom door in the garden behind the shed with chunks missing and a very poor replacement job, signs of breaking into front door, large items left behind, light fitting changed without permission, tree felled without permission, reluctantly paid for pond to be filled in which they prevented then totally messed with and ruined, and on and on.We believe they are covering for the tenants in order to let them again and not disclose to the new landlord the damage caused!They have not presented their file to the Ombudsman after nearly a month, stop replying to further complaints, and still blind copying the false email address... unbelievable.This isn't even everything we've had to deal with.Rotten to the core.We will never let again so that's one less property available to rent. We realise it is only a few tenants who are like this, but it's our first experience, and it's been very costly and soul destroying.Bumping this up to say that there has been dishonestly at every level, every response to our complaints has been absolutely laughable. Totally untrustworthy Company at every level and laws need to be changed to prevent customers being treated in this manner!

Andy · 4 November 2021

★★★★★ 4/5

Trustpilot

Debbie Ludgate

Despite bad luck with first 2 buyers wards worked very hard to ensure a sale went through at a good price. Debbie Ludgate was like a terrier in making sure the sale was completed as efficiently as possible

Karen · 21 March 2024

★★★★★ 5/5

Trustpilot

Desperately looking for a new house

I have been looking for a house for a while with not much luck in the current market. Natalie and Gary at Wards at Gillingham have been fantastic in arranging a prompt viewing on a place I straight way liked and put a offer on. They have been very polite and helpful in the whole process and kept me informed about the progress. I am really happy that my offer was accepted and I’m waiting to move in. They have been brilliant all the way and keeping me regularly updated. Thank you

Ms · 26 October 2021

★★★★★ 5/5

Trustpilot

Can’t thank George and the team at…

Can’t thank George and the team at wards enough for helping me ,find , lease and move into my new apartment. The service was quick and efficient and I would highly recommend.

Dena · 25 October 2021

★★★★★ 5/5

Trustpilot

Excellent service from all staff…excellent service from all

Excellent service from all staff especially Gary Snedden manager and Michael Gillingham and Kim Batchelor and Paige Would instruct them again if I need to

Mary · 3 October 2022

★★★★★ 5/5

Trustpilot

Erica Kacikova from Wards

Erica Kacikova from Wards, MaidstoneErica from Wards is friendly and professional.She is very thorough and detailed, having given me lots of information and tips on how to setup tenancy for my property.She helped me with forms and internet-stuff, spending her time to show me through some difficulties.Thank you Erica for making this happen

Willy · 23 February 2023

★★★★★ 5/5

Trustpilot

Lee and Emily from Wards Ashford

Lee and Emily from Wards Ashford Lettings have been brilliant form start to finish. They are very professional to deal with and I would highly recommend if you want to let your property. They have helped my partner and I with our first letting from the beginning, made sure we had all the correct paperwork in place right through to the end with key handover. They are both very polite, friendly, and always happy to help. They are quick to respond on emails & calls and nothing is too much if you need any help or questions. I wouldn't hesitate to recommend them to friends, family and other landlords.

Chloe · 15 October 2021

★★★★★ 5/5

Google

Very helpful all the away through, big thank you to Monika.

Fatjon · 27 November 2023

★★★★★ 5/5

Google

As first time buyers, buying via modern auction, we were daunted by the process initially. However, Monika answered all our questions during the early stages, putting our minds at ease, and was always accommodating whenever we needed to revert back to her throughout the progression process. Thank you, Wards, for all your help in finding us a suitable property!

Ellie · 27 November 2023

★★★★★ 1/5

Trustpilot

Such an awful experience from such an…

Such an awful experience from such an upstanding and reputable company - the estate agent, Tania, that just showed me a flat in Greenhithe was one of the rudest individuals I’ve ever met in my life. I’m not even sure she’s an estate agent? Absolutely rude and unprofessional. You should not have people of this poor character representing your business.

Caroline · 14 May 2022

★★★★★ 5/5

Trustpilot

Our house sale with Wards at Walderslade.

Wards at Walderslade went above and beyond to help us move and when we wanted to go. I would definitely recommend them from start to finish they done it all so well. Kenny Kim Adam Aimi Sam & Sharnie all done so well for us. Thank you all so much. Kim & Dave. Xx

Consumer · 10 January 2023

★★★★★ 5/5

Trustpilot

Outstanding!!

Our experience with Wards has been an absolute pleasure. Selling our beloved mum and dad's house after 55 years with all its happy memories was always going to be hard, and Clare McDonnell hit just the right note from the minute she came to meet us. She was kind, practical and realistic and our confidence was not misplaced since we sold after our very first set of viewings. The whole process has been smooth from start to finish with the help of Kim Batchelor our personal Sales Progressor who works behind the scenes to ensure that the process is as straightforward as possible. We have been kept up to date with any developments, valuations were carried out promptly by third parties and the recommended solicitors have been spot on too. Whenever I have had cause to call, everyone I have dealt with has been helpful and knowledgeable so a thank you to the whole team at Gillingham - Gary, Prince, Jenny, Michael and Natalie - all of whom have been able to answer my queries efficiently and quickly.I cannot recommend Wards highly enough, thank you everyone involved - you've made an emotionally difficult process as pleasant as it could be.

Geraldine · 21 September 2021

★★★★★ 5/5

Trustpilot

My 50 years of dealing with Wards

I have been dealing with Wards since the 1970s when I purchased my first house. Since then they have always looked after my house buying, renting and selling needs all in a super efficient manner. I am actually selling a property with them at the moment and it has been a very smooth process being guided by Graham (the manager) and Grace who will liaise with you throughout the sale. I cannot recommend Wards highly enough if you want a smooth professional service.

John · 20 September 2021