5/5
GoogleThe Wards team were very friendly very professional and were always happy to help. Great experience buying a property through them. Would highly recommend.
Trusted Agent profile · Tonbridge and Malling
Wards Snodland reviews in Tonbridge and Malling
★★★★★
2,025 reviews across 2 platforms
7 Malling Road, Snodland, ME6 5AA, Tonbridge and Malling, ME6 5AA
Wards's office in Tonbridge and Malling, at 7 Malling Road, is rated 4.7 out of 5 across 2,025 reviews on two platforms, including 153 Google reviews rated 4.5.
Reviews
Every review we hold for the Tonbridge and Malling office, from every platform, shown as written. First names only.
Google5/5
Google10/10. 5 stars is not enough to describe the excellent, professional and dedicated service that Wards of Snodland team has carried out with the selling of our property that enabled us to purchase our dream home. In particular we would like …
Agent replied · 22 October 2024
Dear Salvatore, Thank you so much for your kind and detailed review. We're delighted to hear … More
5/5
TrustpilotMaria
Maria. Thank you so very much for all your help with the sale of Flat 1. 80 Broadmead Road.
5/5
TrustpilotPeople make the difference!
Maria and Nadia helped with letting of my flat at short notice, dealt with efficiently and made the process an easy to deal with experience. Would recommend Wards Ramsgate Lettings in the future.Thanks Maria and Nadia
Agent replied · 24 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotThe team were great Walderslade Branch
The team were great. I dealt with Kenny and Sam for get the property on the market. Then Kim with the sale.The team were fantastic during an extremely stressful time! Thanks
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWould never use Wards again.
The agents were polite enough initially. I had signed the lease and agreed with the landlords handyman to meet at a future date for some work to be done on the property. He wasn’t happy about this so he went in the next day without agreement.My partner went to the house at a later date to find it had been flooded. The handyman left the shower running, spraying out of the bath. I contacted Wards, the letting agent. They stalled for a week then finally said; “it’s your problem, you signed the lease.”Very Disappointing. Would never go to Wards again. The property also had fleas.
Agent replied · 24 October 2024
Dear JoeyThank you for taking the time to leave your feedback and we are sorry if your experience with Wards lettings has not been an entirely positive one. Customer satisfaction is of the utmost importance to us and having reviewed your file it is apparent that whilst a contractor did attend the property for a leak that had been reported, this was not related to the shower and the contractor is adamant that he had not left the shower on. Our records also reflect that 24-hours after you had moved into the property, you reported the situation in respect of the fleas and it is regrettable that the previous tenants had not fulfilled their responsibility in accordance with their tenancy agreement. We regret any inconvenience that this cause you but we are pleased to note that this was promptly rectified for you.Should you wish to discuss your feedback further or if you have any additional concerns you would like us to address, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk. Thank you. Kind regardsWards
5/5
TrustpilotI cannot speak highly enough about the…
I cannot speak highly enough about the team in Walderslade they have supported me over the last few months, thank you all so much.
5/5
TrustpilotBig Mark and Darren have been fantastic…
Big Mark and Darren have been fantastic estate agents in our hunt for a property in the area. We were made to feel very confident and given a lot of useful information about the area and available properties--both pros and cons- and how to go about thinking about what we wanted to buy. We have had excellent advice from Big Mark and Darren and will feel very confident in using Wards at Hythe to find and buy our property here. Thankyou Big Mark and Darren!
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAn Agency that cares
I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.
4/5
TrustpilotLandlord claim against tennants deposit.
We used WARDS to fully manage our rental property. The elderly tennant had never caused any problems. However, between Aug 20 and Apr 21. Her breached tennancy by chain smoking in the place and letting his birds fly around the property. Jan 21 no inspection done due to covid. The property was a complete mess & reeked of tobacco & other 'things'. Helen ROSE at WARDS was exceptionally helpful in getting us through the process of claiming against the deposit & managed to secure it for us in full. There are other service issues I need to take up with WARDS, but this element of the problem was handled very professionally by someone who is new to the role.
Agent replied · 24 October 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotMia took me on a viewing and was…
Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.
5/5
TrustpilotVery good experience
Our experience with Wards during and after our sale through to completion was very good. Staff were helpful and informative. We had a dead line for completion which was met due to Kim’s constant contact with solicitors and the buyer, she made it happen and we are grateful to her for that.
Agent replied · 24 October 2024
Hi Fiona,Delighted to hear Kim could be of assistance in ensuring that your completion deadline was met. Thanks for leaving us a review.All the best,Wards of Kent
5/5
TrustpilotAfter meeting up with Abbie
After meeting up with Abbie, she listened to us and then gave her input from her valuable experience. We progressed to a sale and also used wards to buy another property. Anuska took over the finalizing and mediation of sale and buying of our next property. 10 out of 10 for them and all the others that I have not mentioned that go out of their comfort zone to help out. Thier commitment to thier company surpasses expectations. Respects and regards. Dave and alison
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience with Jessica Scott
I have been using Wards for over 4 years to manage my rental properties. I must say that their staff have always been very helpful and responsive. Particular praise must go to Jessica Scott. She is a delightful lady that exudes immense positive energy and so it is always pleasure to speak with her regarding any issues that I have with my properties. She is extremely component at her job, and she is always willing to go that extra mile to please.
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotService with a smile.…
Excellent service Property was sold in four viewings. Darren negotiated a price a little over the asking price .Judy managed our journey through the selling process and always updated us on a regular basis with progress. Answered all our questions and followed up all our queries with solicitors and management companies alike. We have nothing but praise for her dedication.
4/5
TrustpilotJodi wyncoll was very helpful and…
Jodi wyncoll was very helpful and friendly she understood the reason why my mums move was so important.Jodi was very good and keeping in touch and chasing up different things .she always answered my questions very helpful and supportive along with mark at wards in hythe would highly recommend
5/5
TrustpilotWards Walderslade
Kieran at Wards Walderslade made our moving experience ALOT easier! Was so helpful and very efficient, always went the extra mile for us and just overall helped us a lot!
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotProperty Purchase through Wards
We recently purchased a property through the Strood Branch of Wards. Abbie dealt with our purchase and was really professional, helpful and friendly would definitely recommend Wards and in particular Abbie - Thank you!
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe had a great experience with Wards…
We had a great experience with Wards Simran looked after us from the beginning. She showed us to manyProperties so knew exactly what we were after. She knew our house was just what we were looking for so called us and made sure she got us a viewing straight away. She made the process so straight forward and was an absolute pleasure to deal with! Would highly recommend! Beth & Jay
Agent replied · 24 October 2024
Hi Beth, Sim is great isnt she! So glad she was able to help you and I hope you and Jay are enjoying your new home. Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotIf only it were always like this ...
I haven't written a Trustpilot review before but felt compelled to this time. I bought a period industrial property converted by Quinns, which is absolutely stunning. The design and finish are of a very rare standard. But best of all was the agent, Jessica Williams. She was full of energy and enthusiasm, a pleasure to deal with, 100% efficient, and always completely straight. I have bought and sold a lot of property, and it's usually a process full of stress; but this one was so smooth and painless.
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGot our keys to our first flat today…
Got our keys to our first flat today thanks to wards and I wanna thank Lee from wards for a great experience and making sure everything run smoothly for us! Great service! Thank you!
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAmazing service, very quick sale and brilliant price.
I asked 2 estate agents to come and value our house. The first estate agent valued the property at £180,000 to £190,000. The second estate agent was Wards from the Ashford, Kent Office. They were shocked that the previous estimate was so low and suggested we would easily get £220,000 and probably more. For this reason we decided to go with Wards. The property went live on Rightmove last Wednesday evening. Viewing on Saturday had 7 different people. Today Monday another viewing. We have had four offers ranging from £215,000 to £230,000. We have decided to take an offer of £225,000. This is amazing. I cannot believe that the property has sold so quickly and for so much more money than the first estate agent estimated we would get.The service has been outstanding and I would have no hesitation in recommending Wards.
Agent replied · 24 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleExcellent customer service from Sam Turner at the Snodland branch! 1st time selling and Sam has been nothing short of helpful and considerate throughout. Made the process as easy as a stressful time can be.
Agent replied · 22 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleSam and the team are absolutely fantastic and can’t do enough can’t recommend highly enough, would never use anyone else, professional prompt and go above and beyond. Brilliant teamPositiveQuality, Professionalism
Agent replied · 22 October 2024
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
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