Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Google

I started my selling journey with wards of Snodland back in April 2023 . What can I say the help and support I have received from the wards team has been above and beyond , they have been such a good support and help as I was dealing with the death of my dear father. Can I mention Lauren and Sam who worked very hard to get my property on the market and to have such good feedback from my viewings was great . I would definitely recommend wards of Snodland from start to finish was a very easy process and the sale of my property at the end . I cannot recommend them enough. Well done team ! Dawn smith

Dawn · 23 October 2023

★★★★★ 2/5

Trustpilot

Tonbridge branch

I had recently rented a house managed by Wards, thru Tonbridge branch. During the viewing, we were told that carpet would be replaced and walls would be repainted. However, none of the work was completed when we got the keys. The carpet was full of dust/pet hair and walls had multiple cosmetic issues including cracks, screw holes, chips, scuffs, etc. Since the house is managed by Wards, I had contacted their property management team but haven't received any response.Also, it took Wards 7 days after I had moved in to finally send the inventory. Although the majority of the issues are cosmetic, I had listed over 40 issues throughout the house. It's very clear that this house hasn't been properly maintained by Wards. We now have a water leak in the kitchen from the bathroom above. There is a sign of repair work and water stain in the same area so it was probably a known issue.Aside from poor condition of the house, Wards seem to have very poor communications within their departments.

Mamoru · 23 April 2022

★★★★★ 5/5

Trustpilot

This is the second time I've used wards…

This is the second time I've used wards to rent a property and on both times it's been a pleasure to deal with them. Process was very quick and efficient. Laura Fowler was a great person to deal with and made the whole process stress free. Would defiantly recommend to anyone looking for a property.Regards,Jason Rixon

Jason · 22 October 2020

★★★★★ 5/5

Trustpilot

5 Star Service!

From the moment Jonathan came to provide a valuation until the moment Anouska saw my sale through to completion, Wards provided a 5 star service. There was constant communication throughout and Anouska went above and beyond to ensure the sale and my purchase were progressing. Ward's were on the ball the entire time keeping me updated and making sure that the other parties were also doing their bit.I would definitely use Wards again, and recommend the Strood branch!

Harmesch · 19 July 2022

★★★★★ 5/5

Trustpilot

I've recently moved in property

I've recently moved in property. The welcome gift is lovely. All moving process are so easy and smooth. The staff are professionals who know they job well and always supports whenever and wherever they offer they help. Especially, Prateek is the best, he has the most of the property knowledge. He goes for extra mile in his job. After office hours closed, he came to my flat to help me with my enquires. He responded and solved my all enquires. I highly recommend using this agency. Because, they have professional staff and all your enquires are handled quickly. I hope, they continue this way.

Ulugbek · 4 April 2022

★★★★★ 5/5

Trustpilot

Abi was extremely supportive throughout…

Abi was extremely supportive throughout the entire application to acceptance process. We were delighted with the first rate service we received and extremely thankful to Abi for all her support and guidance. Nothing was too much trouble as we called multiple times for updates which were responded to quickly. Excellent all round!

William · 16 August 2021

★★★★★ 1/5

Trustpilot

I have contacted Ward's via listing…

I have contacted Ward's via listing details for more than 30 properties they have advertised and have yet to be contacted back. Calls were answered and I would be told that someone in letting would call me back as soon as they were available. Over 2 months and no calls were ever returned. In less than 5 days, using another agency, I had keys and was moving in to a new place.If you are on a time restraint when relocating, BEWARE of using this company.

Angela · 24 March 2022

★★★★★ 5/5

Trustpilot

James Rixon of Wards of Ramsgate.

James Rixon of Wards of Ramsgate.Whilst searching for a property you get to see a lot of agents, some good and some are not as good….James is a breath of fresh air, he is enthusiastic and personable. His approach is of the right balance of knowledge, confidence and professionalism. Thank you James…

SAH · 1 August 2021

★★★★★ 5/5

Trustpilot

Great experience

This is my first time to rent a property thru Wards. I am glad that my experience of renting was handled by Maria Byrne (Ramsgate Branch) from starting till the end of getting the key. She is so thoughtful, dedicated, be empathy, efficient in dealing problems that appeared in the rented property. Even though that was not her job scope, but she will still try to help me as she knew that English is not my first language and will try to understand me and convey the correct message to her colleague in the maintenance team.

Wai · 23 March 2022

★★★★★ 5/5

Trustpilot

New Tenant

I had the good fortune to have my tenancy managed by Tessa Daniels at Ward's Lettings, Strood. Having been unable to move into our property and having limited time to find a rental home, Tessa did everything possible to ensure a smooth move was accomplished. Tessa is a credit to her team, demonstrating professionalism and an ability to manage all parties (tenant, landlords, contractors) effectively. Tessa clearly in an experienced lettings agent and responds calmly to the challenges of her role. I would strongly recommend Tessa to anyone wishing to let or to rent via the Wards lettings team.

Bryn · 22 March 2022

★★★★★ 5/5

Trustpilot

Positive

Positive: Professionalism, Quality, ResponsivenessI personally dealt with Nadia in the lettings department and she couldnt do anymore to help and she went out of her way to assist me. She kept me informed all the way through the process and was an absolute pleasure to deal with. I can highly recommend Wards Estate agents Ramsgate

Mr · 12 October 2020

★★★★★ 5/5

Trustpilot

Was kept up to date by Debby on the…

Was kept up to date by Debby on the progress at wards , so easy to deal with the whole team at birchington office Ellie was so helpful whilst we were viewing the property

Stephen · 25 July 2023

★★★★★ 5/5

Trustpilot

Professional Service

Very grateful for the professional approach of the parent company, Wards/Arun Lettings as part of Arun Estate Agencies Ltd., particularly Kate in Horsham. Wards/Arun Estates inherited a very difficult situation following the previous agency's unsatisfactory management of both an initial tenancy and unwanted follow-on, neither monitoring dilapidations nor performing due diligence on new tenants. Kate managed the situation and obtained vacant possession in a professional and non-confrontational manner, which hopefully will enable us to restore a late parent's property to what it once was. Highest commendations are due both to Arun Estates and Kate in particular.

H.J · 8 February 2022

★★★★★ 5/5

Trustpilot

I found my rental house through Wards

I found my rental house through Wards. After months of house hunting and exhaustion, the current property was shown to me by a lovely lady named Vanessa. She was very supportive, encouraging and patiently listens with a genuine heart. She was really helpful which made the whole process smooth. It is hard to find genuine souls like her. Our heartfelt thanks to Vanessa who deserves an appreciation for her sincere work. Many Thanks Vanessa & Wards

Christy · 13 August 2022

★★★★★ 5/5

Trustpilot

Emma was very helpful

Cherry · 15 January 2026

★★★★★ 5/5

Trustpilot

Thank you to Jess at Wards

Thank you to Jess at Wards - whilst there were some difficult periods during this purchase Jess was always extremely pleasant to deal with ensuring that I was kept informed even at times when she wasn’t working. Her efficiency moved things forward without a doubt! I would absolutely recommend Wards. Julia Doyle

Julia · 14 May 2021

★★★★★ 5/5

Trustpilot

We would like to thank Wards of Hythe

We would like to thank the Wards of Hythe branch for all of their help selling our late mum/nan’s house. They made what was a very hard process run as smoothly as possible and were very sensitive to what we were going through. We are very grateful to Mark, Darren and the rest of the team for all of their help.

Amanda · 24 September 2024

★★★★★ 5/5

Trustpilot

Wards Barnehurst Agent Service

Wards Barnehurst Agent, Sales Advisor, Miss Rebecca Boyd is an outstanding customer service. I have viewed a property in Bexleyheath. She was handling a case professionally. I rated 5 stars them. I would recommend to buyers to go with Wards Barnehurst Agent. Superb service and customer service.Shri Gurung

Shri · 21 January 2022

★★★★★ 5/5

Trustpilot

Highly recommended! Professional and friendly

From the beginning David was super helpful and prompt. Once we got the property the process was smooth and prompt with no issues at all. Also the help of Maria with other admin chase ups. We were a bit slack with getting back to both David and Maria but they were both patient with us as we went through the entire process. Would highly recommend Wards. Very professional in both the process and attitude. Appreciate it.

Anthony · 2 August 2022

★★★★★ 2/5

Trustpilot

We were in the process of buying a…

We were in the process of buying a property from ward when the seller pulled out, this was not Ward's fault. This took 4 months and we were nearly at the exchange point. My problem with Ward was their unprofessional attitude, not responding to calls on time. They are not open and forthright.From the onset, l have a feeling something was not right but l couldn't pin point it. Be careful if you have to use them,make sure that things are clear to you from the onset. I won't be using them in the future.

Ronke · 19 January 2022

★★★★★ 5/5

Trustpilot

From the start Mark Nathan and Grace…

From the start Mark Nathan and Grace were all very helpful at wards any questions I had they explained to me in Lehmans terms all very helpful and polite on the phone no question was too much trouble if I was going to sell my property again I would use wards definitely

Consumer · 2 May 2021

★★★★★ 5/5

Google

We viewed a number of houses with Wards Snodland and can't fault the service. We managed to successfully buy our first choice house (with a back-up house also through them, if it fell through). Communication was top-notch and I will definitely be sticking with Wards in the future.

Kaiden · 25 March 2025

★★★★★ 5/5

Trustpilot

David is exceptional

David is exceptional and constantly guided us through the entire process from initial interest to the offer acceptance. Beyond his obvious professionalism David is able to connect with clients on a human level, which is rare. David is an asset to Wards!

Michael · 18 October 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We would like to thank Geoff, Connor, James and Debbie for all their hard work in selling our house. The team were always helpful and responded quickly to any questions/queries we had. They worked hard to sell our house under challenging circumstances. We highly recommend using Wards of Barnehurst for any future house sales. Caroline & Andy

Lawson · 12 February 2024