Wards Snodland reviews in Tonbridge and Malling

★★★★★ 5/5

Trustpilot

Recently started renting through Wards…

Recently started renting through Wards estate agents and found them so helpful and efficient especially Tamila, the lovely young lady who was dealing with us. Always happy to help, nothing was too big or small, always at the end of the phone and called back promptly if ever she was unavailable when I called. Which just made the whole experience stress free. I would definitely recommend this estate agent to friends and family.

Natasha · 20 April 2023

★★★★★ 5/5

Trustpilot

Just a Valuation

I popped into New Romney Branch on an off chance to see as to whether I could get a valuation, I believe it was Jake I spoke too who was extremely helpful felt I’d known for years. Took all my details and advised that it would be Hythe branch that would carry out the valuation and that he would pass all the details over. I even offered to pay as I am not selling the property, but advised it was a free service. Mark from Hythe contacted me to confirm an appointment time, very efficient I thought and on day of appointment was followed by a further call to confirm time of attendance.Mark was spot on time and again was so helpful gave me a verbal valuation then confirmed I would receive a written valuation which I did. Indeed was the same day TOP MARKS to WARDS in Hythe and New Romney. If I do sell will not hesitate to use wards.Leon Blackett

Leon · 4 August 2022

★★★★★ 5/5

Google

We are very satisfied customers, the agents were exceptionally helpful in all aspects of our move and couldn't do enough to help us. Would highly recommend using Wards to anybody looking to buy or sell their property! A special thanks to Lauren, Sam, Gemma & Caroline.

Stacy · 23 October 2022

★★★★★ 5/5

Trustpilot

Many thanks to Laura and Tony of Wards…

Many thanks to Laura and Tony of Wards Lettings. Laura came to see me at 11am to discuss my requirements. I had a phone call at 6.15pm, with two offers, to rent my property for 12 months, at the full rental price. The property has now been rented, with literally no input from myself and hassle free.

Customer · 13 February 2021

★★★★★ 5/5

Trustpilot

Karla Fields at Wards of Kent

Karla at Wards has been fantastic. She has worked through complex roof repair work with me until she found a suitable contractor and solution. So good to have this support, she is always friendly, helpful and explains everything I need to know. Thank you Karla.

Elizabeth · 29 November 2022

★★★★★ 5/5

Google

Would like to thank Debbie Ludgate at Wards for being so understanding and helpful when explaining the process and how everything works as we are first time buyers, couldn’t recommend her enough! Thanks Debbie!

Kelsey · 23 October 2023

★★★★★ 5/5

Trustpilot

Ask for Maria and you will be well taken care of!

I am incredibly satisfied with my experience at Wards. As an American, I was very nervous about navigating the real estate market in the UK. Maria made the process as easy and efficient as possible! She walked me through all the steps, and made me feel comfortable with the entire process. Maria went above and beyond to help me find a place that fit my needs! She was available any time I had questions, and she took the time to find a property that fit all my criteria and not just the next one that came available. I would have been lost without her knowledge and expertise. It was an overall exceptional experience, and I will absolutely use Wards again for all my future housing needs.

Cassy · 29 July 2022

★★★★★ 5/5

Trustpilot

Tonbridge Branch Recommended

I’m really impressed with the service and very pleased to have managed to secure the property I did. A great experience and a good range of properties to choose from. I benefited from multiple services so thanks to Anna Ramskill for setting up the deal, Emily Thorndycraft who arranged my tenancy agreements and is going to manage my property on an ongoing basis with her Lettings Team. A special thank you to Dennigan Tyson, from Mortgage Matters Direct, who arranged my mortgage and insurance. Nothing was too much trouble. Also a mention to Tina Styance, Melanie Tay, James Dykes who all played a part. Apologies if I missed anyone!

Steve · 29 July 2022

★★★★★ 5/5

Trustpilot

Excellent experience

Excellent experience. From day one when I booked to view a property, Aaron Stoner was amazing. So polite over the phone, efficient and professional at all time. When it came to meeting with him in person, all my questions where answered and he managed to secure me and my family a lovely home to move into within a matter of weeks. My experience as a whole was excellent and I thank the whole of the Wards Team for that.

Declan · 2 September 2022

★★★★★ 5/5

Google

From Linda Edwards My experience of selling a house with WARDS was easy and stress free. From the moment it went on the market in June till now the whole team at wards were friendly, professional and so helpful. They explained everything that was going to happen and if I had any questions they were on hand quickly to explain and put my mind at rest because it can be very overwhelming dealing with it all. I would highly recommend wards of snodland to everyone. Well done to a fantastic team. Linda edwards

Mark · 27 November 2023

★★★★★ 1/5

Trustpilot

The worst letting agency ever!!!

The worst letting agency ever!!!Our experience with them did not start well. The initial offer was declined because the evaluation company made a mistake which they owned up to and apologized, but Wards during the process was an absolute pain. No help from them in trying to get more information from the evaluation company to straight up lying to us about the results. It took us two days on the phone with the evaluation company and Wads to get it sorted. In the end, we still decided to continue with the offer. The first day we got the keys, moved in and immediately we noticed that one key was not there. We called the office of Wards Letting and their response was, we don't deliver keys to homes, you need to pick it up yourself, which my response was. It is your job to provide all the necessary keys/paperwork,... to us not that we need to beg you to get it for us. To this day we still don't have all the necessary keys. After a few days, we contacted them and filled out a damage report that the refrigerator was not working properly and there was damage to the bathtub which needed to be fixed. We submitted the damage report and immediately we saw that it was resolved in their dashboard. We call them and they say they did that so they can do both tasks at once. We said okay, and left it. A month and a half passed by no update, we called again and they said it was marked resolved, we were like no it did not resolve itself on its own, so they restarted the case and after basically 2.5 months both cases were resolved. Now we come to the main problem that we are dealing with their incompetence. The gas bill was delivered for them to our address for our address, and because we were not the recipient we are not allowed to open it. We changed the operator and tried to close the account at British Gas which we could not do as we never had an account with them and their response was, we don't have your information, someone else has already an account on this address so there is nothing for you to do. This leads us back to the gas bill which we got but was addressed to Wards. We called them, there are important letters for you here, their response again we don't do that, you need to deliver it to our offices if you want to. We said we are not your mailman, get it sorted in the post so that you get mail addressed to you. A couple of months passed by and because the gas bill was not paid, we got more letters about late payments and also from debt collectors. We called them again, notified them and the same story. One day we were going into the city and we said let's take the letters of Wards to Wards, because they were piling up. Well, we got an email from them that we need to pay a fine from the debt collector, which they were like you know which one? We don't know, you have the mail which we delivered to you, send us what was in the letters. The person handling this did not even respond to the mail in which I asked to get the scans for two weeks, we then called them again and he played as he knew nothing about it, that the other person had them and will send them over. It took again couple of days to get the scans, and to be honest it would have taken longer if we had not called their office every day. No sense of urgency on their part. We got the scans, reviewed it, and called the debt collectors, they say it is not addressed to you, so Wards has the problem, not you. I also tried to explain to Wards, that this is their fault, that the penalty occurred, as if they had their mail sorted they would get the bill from the gas provider and contact us. The person dealing with this was it is your fault, you should cancel the contract which I tried to explain again and again, we did try that, we had no contract with them as you guys had it. It is so exosting dealing with this person because he just does not listen at all. At the end he said it is no one fault, well BUDY someone has to pay for a mistake so NO, someone is at fault. At the end we paid the whole sum because we decided we do not want to deal with them anymore. You would think it will end here. We got another letter from debt collectors, again addressed to them and they still have the nerve to say can you deliver it to the office. Well no, the person should have arrived already, sent an email I will come at this time, but no one came. Got another email with more dates when he can come, no sorry that we could not pick up the letter, nothing. DO NOT DO BUSINESS WITH THIS LETTING AGENCY, YOU WILL REGRET IT.Additionally:Your response tells me that you did not even try to find me in your system, because it should not be that hard. Hint, you have access to your employee's emails, try there.The letter was picked up, but two weeks later no response from you guys on what was the content of the letter. Really working hard!

S&M · 27 November 2023

★★★★★ 5/5

Trustpilot

If I could give more Stars I would!🙌🏻

For the past couple of Months, myself and my husband and been looking for a house to buy. I stumbled upon a house and that’s when I got introduced to Alex Martin. She was amazing throughout the whole process. I have now found a house unfortunately not through wards however, the customer service from Alex was brilliant, consistently sending me new houses which were all within my price range and the ideal property we had spoken about for us. Nothing was too much for her, managing to get me several viewings for all in the same day so it was easier on us. I would 100% recommend using Wards. Thank you so much🙂

Casey · 2 July 2022

★★★★★ 5/5

Trustpilot

Fantastic service!

A big thank you to Callum, Richard and the team at Wards. They helped ensure our purchase went as smoothly as possible and we simply can’t wait to move into our new home! The team were always friendly and quick to respond to any questions I had, the communication was faultless. Would highly recommend them to others.

Imran · 15 November 2020

★★★★★ 5/5

Trustpilot

Wards, Arun Estates, Tonbridge, Kent

Not one for writing reviews but felt we needed to let others know that not all Agents are the same. Emily Thorndycraft the Lettings Manager was fabulous, I honestly thought I had dreamt it ! After many dealings with Letting Agencies as Landlords we have heard all the patter, Emily does go beyond her role, exceptional attention to detail, listens and gives good solid advice, understood our remit quickly as we are tough customers, efficient, delivers on all promises she makes, very professional, makes you feel your her main Clients at all times even when near the end of day, an absolute asset to her Superiors, gets the job done and does it very well. I only hope Emily stays with Wards. Thank you Emily.Tracey Strachan

Tracey · 17 June 2022

★★★★★ 5/5

Trustpilot

Thanks to all at Wards New Romney

Recently sold through Wards of New Romney. Excellent service and best price achieved for our property. After a buyer was secured, the Sales Progressor, Kelly, took over and she was brilliant. We had a very difficult and drawn out onward purchase in a very short chain which dragged on for 7 months. Kelly went above and beyond to sort this out. She was instrumental in this transaction finally reaching completion and we are eternally grateful to her for her patience and hard work.

Rosemary · 14 June 2022

★★★★★ 5/5

Trustpilot

Michelle Carroll from Wards New Romney…

Michelle Carroll from Wards New Romney was fantastic really helpful friendly and welcoming. Michelle went above and beyond to help us find our dream home!!

Joe · 13 April 2024

★★★★★ 5/5

Trustpilot

Rebecca Morgan was extremely efficient

Rebecca Morgan was extremely efficient, easy to contact and helpful. Would highly recommend for anyone needing an estate agent.

Danielle · 31 July 2024

★★★★★ 3/5

Trustpilot

I can’t say my experience with Ward was…

I can’t say my experience with Ward was very smooth as a lack of commutation with the office to hand me the keys on time was “lacking” I ended up waiting till the end of the day to get the keys with the car filled with my stuff on the street. However to end on a positive note! Prateek the agent which dealt with us was amazing, responded quick .. very polite and knew exactly what he was doing. He made our transition smooth. Explained the process step by step . Thank you !

Sarah · 8 June 2022

★★★★★ 5/5

Trustpilot

Review of Wards letting team

Laura has been amazing in helping us let our property from first point of contact to the tenant moving in and beyond. Especially being first time landlords. Always easy to contact and very helpful. Couldn't recommend more.

Nicola · 5 July 2023

★★★★★ 5/5

Trustpilot

Great team

Great team. Lovely and friendly and made the whole experience less stressful. Darren and Natalie were fabulous.

Dawn · 29 August 2024

★★★★★ 1/5

Trustpilot

aggressive pricing

aggressive sale prices. you price everything with desperation. I already what properties are advertised by wards. no regard to location, practicality, features that will require attention etc, they just slap a higher end price possible on it.They once tried to sell a house that had no central heating, hidden mould with pain, cracked windows and that would need a hell of a lot of work to renovate to bring up to date, for such a ridiculously high price and even too proud to negotiate, trying the odd tactic of 'there are a lot of interested parties, and they offered..., would you like to match the offer or go higher'They were unsuccessful through the summer and had to give up as it approached the autumn as buyers would start to notice and brought up the faults every time. sort your pricing out.

Maybe · 5 November 2023

★★★★★ 5/5

Trustpilot

Fabulous service from Kirsty

Just had the pleasure of speaking to Kirsty Hunt at Wards. She was super friendly and personable on the phone and explained everything fully regarding some unallocated rental payments they’re returning to us. Great call and quick to follow it up with a friendly email too giving another overview so my wife is also aware. Great service Kirsty, thanks!

Michael · 2 December 2025

★★★★★ 5/5

Trustpilot

I would like to thank Nicole Smith for…

I would like to thank Nicole Smith for finding me and my wife kirsty a nice home that we loved the look of also worked really hard for us both also answered all my questions and queries would recommend nicole 100%

Dan · 17 February 2023

★★★★★ 5/5

Trustpilot

Aaron and Wards of Kent are amazing!

Everything with Wards of Kent was very smooth and helpful. The man helping me, Aaron Stoner, was incredibly useful and was always helping where he could. I genuinely could not have asked for more. Couldn’t recommend Aaron or Wards of Kent enough to anyone looking for a property. 5 star service.

Will · 3 December 2021