Diamond Estate Agents Tiverton reviews

★★★★★ 5/5

Facebook

I rented a lovely flat with Mark and his team at Diamond. what a great experience of renting ! everything was perfect Mark responds to any issues instantly and gets things done!the whole team are a pleasure to have known and I can not recommend them HIGHLY enough when renting or buying. MY sincere thanks to you all for a wonderful renting experience! I was sad to move on Janice king

Janice · 21 January 2021

★★★★★ 5/5

Google

Diamond are a small independent estate agents who provide an award-winning service. Everyone in the team was on the ball and up to date with my purchase. Thank you to Mark, Nick and Abbie. And a huge thank you to Jane. Jane showed persistence, optimism and support even when another obstacle inevitably popped up. She has the ability and experience to find a way round a problem and move everything forward. She was the lynch pin in this deal. Constantly liaising with the other solicitors, estate agents and vendors, and feeding back to me. If only all agents were like this it would help to smooth out the problems of chain purchases. Other agents take note!

R · 28 August 2023

★★★★★ 5/5

Google

Mark Farrell is the consummate property professional. Mark demonstrates the high level of professionalism and expertise, which is to be expected from an agent who is a member of the Guild of Property Professionals. I would not hesitate to recommend Mark to let or sell your property.

Bill · 24 March 2025

★★★★★ 5/5

Google

I've used a number of estate agents in Tiverton over the years and Diamond are by far the best. They provided a five star service from our first interaction right through to completion (which took many many months!). They were professional and personable and really went the extra mile to achieve our sale and purchase. Well done guys you are smashing it!

Becky · 24 March 2025

★★★★★ 5/5

Google

I have to say that Diamond Estate Agents have been nothing short of exceptional. They are always friendly, prompt and willing to help in any way they can. This is my second letting with them and the process is swift, always protected and managed with excellent communication. I’m grateful to all that work there in helping me find my home.

Valerie · 24 March 2025

★★★★★ 5/5

Google

Diamond are a small family run business. All the staff are very friendly and approachable, we rent a house from them, we report any issues and they are dealt with promptly. We have rented houses for over 20 years and this is the first to give us a welcome gift box ! I will recommend this company everyone !

Juliette · 24 March 2025

★★★★★ 5/5

Google

It's my first time renting with Diamond Estate Agents and I would chose to rent with them again. I really liked the whole team and thought they provided very helpful and forthcoming service, especially on an out of hours emergency call. I would recommend renting with them. They provide good service and have a good vibe and friendliness.

Lotte · 24 March 2025

★★★★★ 1/5

Google

Should we ever look to move again, we won't even view a property that is listed by this firm. If you sell through them, beware because they will discourage potential buyers through aggressive and threatening behaviour, and if you are a buyer they will treat you like the muck they wipe off of their shoes. In this case, we were buyers and we were treated incredibly poorly by some of the people here, in particular Mark Farrell who is apparently the Managing Director. When we complained about a particular aspect of his behaviour and he refused to acknowledge any wrongdoing, the firm saw fit to escalate the complaint to his wife. They are absolute clowns. The root cause was that no one communicates with each other, and Mark in particular jumps to conclusions without bothering to gather the pertinent facts. No one deserves to be treated the way that he treated my partner. Sellers should note that Marks behaviour slowed our purchase by 2-3 weeks because even when proceedable, we were seriously considering pulling out of the purchase to avoid having to deal with this firm. After deciding to proceed, we were unfortunately let down twice by surveyors, leading to a survey being completed much later that intended. From the day that the survey took place, the firm were constantly calling and emailing to ask about completion dates, sometimes multiple times a day, which in my opinion was bordering on harassment. It should be noted also that even before that the firm were contacting us at least once a week because our solicitors had ceased communication with them due to the number of times they would ring. Please avoid using this firm, it'll be much better for your blood pressure.

David · 7 March 2023

★★★★★ 5/5

Google

We applied to rent a home through Diamond, Not really knowing what to expect, as we had been let down a lot, However Mark was really friendly when viewing the property and since moving in Mel and Alice have been on hand too. I must say I am thrilled with the service and support they have shown us. They really do care about their clients and will go above and beyond to help. Thanks for your continued help guys!

Holly · 6 April 2023

★★★★★ 5/5

Google

Highly recommended to use. Me and my partner viewed a property on a Friday and was given the keys the following week, everything from viewing the property and filling out all the required documents was so streamlined and easy, always kept up to date by the agents with any updates and was even given the key a day earlier to begin moving in. Can not fault Diamond Estate Agents at all. really helpful staff and all very friendly people who want the best for people looking to move, helped us to find our dream home! Thank you!!

Jamie · 24 March 2024

★★★★★ 5/5

Google

I brought a property from Diamond Estate Agent and received excellent service. There were a couple of potential issues with the lease which were resolved quickly with no issues at all. Every query was dealt with efficiently by the friendly staff. Would definitely look to sell my property in the future with them if I decide to move.

Georgie · 5 July 2021

★★★★★ 5/5

Google

I can’t recommend Diamond highly enough. Jane was with me every step of the way and I couldn’t have asked for better service selling my home. I think if you want a personal dedicated service to sell your home then use Diamond. They are very lucky to have Jane, she’s a guardian angel of house selling 😊. …

Vicki · 5 July 2021

★★★★★ 5/5

Google

Diamond are a small independent estate agents who provide an award-winning service. Everyone in the team was on the ball and up to date with my purchase. Thank you to Mark, Nick and Abbie. And a huge thank you to Jane. Jane showed persistence, optimism and support even when another obstacle inevitably popped up. She has the ability and experience to find a way round a problem and move everything forward. She was the lynch pin in this deal. Constantly liaising with the other solicitors, estate agents and vendors, and feeding back to me. If only all agents were like this it would help to smooth out the problems of chain purchases. Other agents take note!

Rebecca · 7 November 2022

★★★★★ 5/5

Facebook

Recommend these guys 100%.Did a great job selling our house and found us the perfect family home for our growing family! Jane was our main contact who was brilliant, however all members of the team we spoke to (which I think was all of them) were very helpful.Can't thank them enough for all they did for us!

Luke · 26 May 2021

★★★★★ 1/5

Google

Poor service . Put our house on the market with this guy after a recommendation from one of his reatives Communication was very poor, little or no contact over 4 months unless prompted by us. Very inexperienced is my guess. I have owned and sold 11 properties in my lifetime used estate agents, not had an experience quite like this. He just would not listen. We asked many times for updates of the market place etc. it is a challenging time for everone, communication is vital. We were told, 'I have nothing to tell you, you don't want me calling every 5 minutes' (yes we do!) maybe not that frequently though.. When we said we were leaving his company and gave notice, only then did we get phone calls, too late, he was quite irrate, leaving a string of long messages extolling his own virtues...Sorry Mark we have wasted 4 months... Changed Agents........

Jon · 10 December 2023

★★★★★ 5/5

Facebook

I can’t recommend Diamond highly enough. Jane was with me every step of the way and I couldn’t have asked for better service selling my home. I think if you want a personal dedicated service to sell your home then use Diamond. They are very lucky to have Jane, she’s a guardian angel of house selling .

Vicki · 27 January 2021

★★★★★ 5/5

Google

Mark and his team were fantastic throughout our sale and were always on hand to offer expert advice to first time sellers! Jane gets a special mention as she went above and beyond to ensure our sale went through with as little hassle as possible. Highly recommended A⭐

Tom · 5 July 2022

★★★★★ 5/5

Google

I transferred management of my rental property to Diamond six months ago and am so glad I did. The staff are very efficient, supportive and friendly, knowing they're there to advise me and act as my representative for tenants has given me great peace of mind. I'm 100% confident they'll keep me informed of any changes in legislation that relate to my business, which in the current climate is absolutely vital and helped remove a lot of stress from the job.

Claire · 24 April 2025

★★★★★ 5/5

Google

I just want to say thank you very much for everything watts and sons / diamond and my land lady have done for me over the 4 years I’ve lived at my home. If it wasn’t for you guys I wouldn’t be where I am today. All off you have helped me and made my time at this house memorable. I have so many amazing memories in this house I will not forget. I will pop in some time in the month to bring a card and some flowers over from me and my family to say a massive thank you for all that you have done. Once again thank you so much for the time

Corrine · 26 October 2023

★★★★★ 5/5

Google

Since taking over as the agent of the flat I was with them for a year roughly. Any issues they were prompt in sorting. Communications were also quick and kept me updated on anything as and when it was required. Having gone through a moving procedure with them I can say this went smoothly, no issues and deposit returned with no issues. All staff are very helpful and friendly, excellent service.

Owen · 6 April 2023

★★★★★ 5/5

Google

Professional and friendly from the outset. Dealt mainly with Mark Farrell and Jane Barnes. Mark took excellent pictures of the house and garden. Good communication with us throughout the sale. Also got the house sold quickly at the asking price and accompanied all viewings. Have recommended them to others.

Michael · 24 March 2025

★★★★★ 5/5

Facebook

Mark and his team were fantastic throughout our sale and were always on hand to offer expert advice to first time sellers! Jane gets a special mention as she went above and beyond to ensure our sale went through with as little hassle as possible. Highly recommended A

Tom · 28 February 2022

★★★★★ 5/5

Google

We’ve dealt with other estate agents as both my partner and I had properties to sort. However Diamond handled my property let with urgency, care, and the attention I received was fantastic. Compared to my partner, whose estate agent was out of town, it was a very obvious difference in quality, effort and attention to details. Diamond have been fantastic at every level. I am Genuinely not one to leave reviews, but these guys deserve it for how well they all work as a team, and how cohesive our experience has been, with them managing my property to rent, as well as us renting one through them too. They made it an absolutely flawless experience, for a relatively stressful situation, they turned it into a pleasurable easy process. BRILLIANT JOB GUYS !!!

Toby · 24 March 2025

★★★★★ 5/5

Google

Mark went out of his way to help us move into our rental on our specific date and also sorted out one or two issues we had with the property very quickly, we cannot thank him enough. I highly recommend Diamond whether it's for rentals or property sales. 👏PositiveResponsiveness, Professionalism

Andy · 28 August 2021