Every review we hold for the Thurso office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAccidentally posted a review on Yvonne…
Accidentally posted a review on Yvonne Fitzgerald Properties and it turns out I had the wrong person. This Yvonne insisted she did not know me and I thought she was nuts. I kept insisting that I was right. (I had the wrong name completely). Although I posted a very negative review (1-star), I am very grateful that Yvonne remained professional until I realized my mistake. So, I can say that she is extremely professional when dealing with dorks like me. Sorry, again, Yvonne. A note to others - if she says she doesn't know you, please make sure you have the right person. - T.B.
Tammy · 19 September 2023
Agent replied · 28 October 2023
Thanks for changing the review Tammy. We wish you and your family all the best for you new life in the North of Scotland.
★★★★★ 5/5
TrustpilotMany thanks 😊
Just a wee note to say that's us all settled in East Banks. We greatly appreciated all your support in helping with our sale and the purchase of this property. Bryan was a great help showing us around and keeping us right.
Consumer · 13 November 2022
Agent replied · 26 July 2023
Thanks for your review Sarajane and thank you for selling and buying your home through us. We wish yourself, Martin and the family all the best in your new home xx
★★★★★ 5/5
TrustpilotExcellent Service
Excellent Service, Yvonne and her Team offer a first rate service and are always on hand to deal with any queries - even out of normal office hours! I would highly recommend Yvonne Fitzgerald Properties, Yvonne’s dedication and commitment to the customer is second to none. Easily the best estate agent in the Highlands. Thanks for everything Yvonne and Team.
James · 27 September 2024
Agent replied · 22 October 2024
Thanks James for your kind words. I wish yourself and your family all the best in your new home and thank you for choosing us to sell your beautiful home.
★★★★★ 5/5
TrustpilotYvonne Fitzgerald - First Class, Stress-Free Service
Yvonne Fitzgerald and her staff made house buying so easy - they took the stress out of everything and it was an absolute pleasure. The purchase was quick and easy and Yvonne showed us around properties herself, making us aware of all aspects of the property.
The service is absolutely first class and I highly recommend Yvonne Fitzgerald Properties to take the stress out of house buying and to make it a pleasure.
Many, many thanks!
A · 29 October 2023
Agent replied · 15 November 2023
Thank you Alison and welcome to Caithness! I hope you both settle well into your new home xx
★★★★★ 5/5
TrustpilotEverything you need all under one roof if your looking to sell or rent your home.
Fantastic service from the first enquiry right up till the handing over of the keys. Constant updates on sales enquiries along with brilliant virtual tour of the property and they even took care of all the viewings, with an update with feedback after every viewing. Always a friendly quick response to any questions and more than willing to offer support and advice when needed.
Kevin · 6 June 2024
Agent replied · 24 August 2024
Thanks for choosing us to sell your home Kevin. We look forward to working with you in the future ☺️
★★★★★ 5/5
TrustpilotThank you so much
We recently bought our house through Yvonne Fitzgerald Properties and we can’t thank Yvonne enough. Yvonne and her team made everything so easy and stress free and were alway on hand to help with any queries we had. With me and my partner working Mon-Fri it was great to be able to view properties at the weekend.
Danielle · 20 September 2024
Agent replied · 22 October 2024
Thank you Danielle for your lovely review. It was a pleasure working with you. We hope you are enjoying your new home.
★★★★★ 1/5
TrustpilotUnderhanded
I recently put an offer in on a property however this was rejected but not once was I asked if I could increase my offer, the other was accepted even though mine was the exact same. Then in a second occasion I put an offer in which was accepted , so put my legal offer in at cost to me only then to be told it was Not enough . So while looking at properties if it is being sold by Yvonne I’ll just not bother . Hope that a property comes up with another agent.
Ian · 7 April 2023
Agent replied · 26 July 2023
Ian, I have no knowledge of any offer in from you verbally for the first offer or in writing for the second offer as you claim and I don’t know who you are.
I see all the written offers which come into my office and there has been nothing from your solicitor or an offer with your name written on it. I have checked.
As a fully qualified estate agent, and one of the top three selling agents
In the Highlands I am well aware of the law relating to property sales. I certainty haven’t spoken to you myself and if an offer was put in, it is down to the owner to decide who they want to sell to, not us.
If they want to accept an offer, even if they are aware there is another offer there, it’s their property and they can accept it if they want. That is their decision NOT ours.
If they want to go with a person, that is down to them. They don’t always want to go with a higher offer.
If you are not aware of the sales process, which you don’t seem to be, then phone my office next week and have a chat with me. There is nothing underhand going on and as I said I have no idea who you are or what properties you are on about.
I have also not told you that an offer had been accepted and to put it in writing. I haven’t spoken you and we don’t do that unless it has been accepted. I believe this review is fake and will be contacting Trustpilot regarding it.
The fact we are one of the top three selling agents in the Highlands out of over a hundred offices speaks volumes.
★★★★★ 5/5
TrustpilotI looked at house with Yvonne
I looked at house with Yvonne. From chatting on the phone about the house to booking a time to looking round the property I loved how friendly and helpful all the staff I dealt with were. The house wasn't for me but I keep in touch with them and hopefully will find one soon.
Linda · 17 September 2024
Agent replied · 22 October 2024
Thanks for the lovely review Linda. I look forward to meeting with you again.
★★★★★ 5/5
TrustpilotGreat service
This is the second time we have used Yvonne Fitzgerald Properties to sell properties through. Both times Yvonne and her team were excellent at every step of the process. Good and regular communications, friendly, helpful/informative, and responsive. Would highly recommend!
Alan · 30 March 2025
Agent replied · 26 September 2025
Thanks Alan for your review and thank you for choosing us to sell your family home. We wish you, John and your families all the best for the future.
★★★★★ 5/5
GoogleGreat company to deal with. Staff are extremely helpful and excellent with customer communication.
Barry · 14 August 2026
★★★★★ 5/5
TrustpilotI went to Yvonne’s solely on her…
I went to Yvonne’s solely on her reputation to sell houses fast and I was not disappointed. I stopped by the office and within an hour I had a phone call from Yvonne , we had a general chat and gave me a guide price of what she thought the property was worth.
Three days later she was at my property to take all the photos and video walkthrough. You can tell from Yvonne straight away that she is proactive and wants things to get done asap!! I signed the contract and waited for the home report value to come through.
Once the home report was through Yvonne had my property up on the market straight away on her Facebook page, web site and internet property sites.
A few days later I excepted an offer on my property over the value which I was very happy about.
It was a long drawn out process as my buyer took a long time to get his mortgage possibly due to the current economic climate.
Yvonne’s staff at the office were always only a phone call away and I had to request a few bits of information from them and they were always very polite and helpful.
I would definitely use Yvonne and her team again. Very professional , approachable and always had my needs and expectations at the forefront of their business
Liam · 9 November 2022
Agent replied · 26 July 2023
Thanks for you lovely review Liam and thank you for using us to sell your home. It’s much appreciated. Wishing you and your family all the best in your new home 😊
★★★★★ 5/5
TrustpilotIf you want to sell or to buy a…
If you want to sell or to buy a property... Ivonne is the best option.
I used her services many times and always was the best choice.
Thank you Ivonne
Jmf · 30 November 2022
Agent replied · 26 July 2023
Thank you for your review. It's always a pleasure to work with yourself and your brother. I think it's been four houses now, I hope you both have a lovely Christmas when it comes. Kind Regards Yvonne
★★★★★ 5/5
TrustpilotStress free transaction
Yvonne and her team were very professional and easy to communicate with.
My wife and I were first time buyers and we found the whole experience a lot less stressful than we expected.
We would definitely recommend Yvonne and her team.
Liam · 6 January 2025
Agent replied · 26 September 2025
Thank you for your review Liam. Wishing you and your family all the best for the future in your new home.
★★★★★ 5/5
TrustpilotHouse Sale
Yvonne and her team made selling the house easy and stress free. From taking good photographs to enhance the house features to organising the house report quickly. They kept me informed when there were any viewings both before and after. The house sold very quickly.
ELSPETH · 25 September 2024
Agent replied · 22 October 2024
Thank you for choosing us to sell your lovely home. We wish you all the best, in your new home.
★★★★★ 5/5
TrustpilotYvonne and her team have been great…
Yvonne and her team have been great with us, they have sold our property very quickly, which we needed. They are very friendly and very thorough. We strongly recommend Yvonne and her fabulous team. Thank you for everything you have done for us.
Ms · 25 September 2024
Agent replied · 22 October 2024
Thank you for your review Carolyn and for choosing us to sell your home. We wish you every happiness in your new home.
★★★★★ 5/5
TrustpilotFirst class service!
Yvonne and her team were very helpful and explained the whole process of sale of the property, and kept us updated on a regular basis, couldn’t fault the service I received.
Pneus · 13 March 2025
Agent replied · 25 December 2025
Thank you for your review and thanks for choosing us to sell your home
★★★★★ 5/5
TrustpilotAbsolutely delighted with the service…
Absolutely delighted with the service and positive attitude from everyone. It turned into a long process with some issues from buyers. However YF were always there to help us and market the property in the best possible way. Would 100% recommend them to all.
Emma · 2 September 2024
Agent replied · 22 October 2024
We are delighted that you are pleased with our service. Thank you for using YFP and all the best for the future.
★★★★★ 5/5
Trustpilot10 Star's Would Be More Suitable!
Yvonne and her team were the most helpful estate agents we dealt with during our property search around Wick/Thurso. All communication was efficient, honest and really helpful. We couldn't recommend them more highly!
Simon · 8 January 2025
Agent replied · 26 September 2025
Thank you for your lovely review Simon, it’s really appreciated. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleSuch lovely, helpful people. They have been amazing as we negotiate our move from Yorkshire to the Highlands. I would certainly recommend them ,although obviously extremely busy, they always have time to answer queries or just give reassurance when needed.
Michael · 17 September 2024
Agent replied · 26 August 2024
Thank you for your kind words Michael. We wish you all the best for your move to the Highlands
★★★★★ 5/5
TrustpilotYvonne and her team are Exceptional
I cannot praise Yvonne and all her team enough. Yvonne explains the whole process in great detail and is very knowledgeable!
Phone calls and emails are always responded to in record time!
Her team in the office are absolutely amazing, very helpful and you can just tell they are happy in their jobs as they are always so friendly and helpful.
Recommend Yvonne highly to anyone selling their home.
Mr · 14 September 2022
Agent replied · 26 July 2023
Thanks so much for your lovely review
★★★★★ 5/5
GoogleI have used Yvonne Fitzgerald twice to sell houses for me. The whole process was easy, and I had a sale, at a good price, within weeks. All the staff are helpful, very friendly and always available. I would use them again without a doubt.
Yvonne · 15 April 2024
Agent replied · 26 August 2024
Thanks Yvonne. We were delighted to help you with the sale of your homes.
★★★★★ 5/5
TrustpilotAn estate agency that puts you first !…
An estate agency that puts ' the client first' - Yvonne Fitzgerald Estate Agency.
Everyone at Yvonne Fitzgerald's Estate Agency has given us a professional , timely , responsive and personable service during the sale and purchase of our houses. Therefore we thoroughly recommend them.
Thank you all. S & M Elder
Mrs · 24 October 2023
Agent replied · 28 October 2023
Thank you both for your lovely review. We wish you all the best for your move
★★★★★ 5/5
TrustpilotYvonne Fitzgerald
Yvonne Fitzgerald
Lovely and helpful always on hand to answer any questions I may have had, I would recommend them, I had a good experience, they always got back to me swiftly, and excellent service.
Sarah · 6 September 2024
Agent replied · 22 October 2024
Thanks Sarah for your lovely review. It’s very much appreciated. Kind regards. Yvonne
★★★★★ 5/5
TrustpilotAmazing Service
I’m extremely happy with the service from Yvonne. They sold my house quickly and were always available, making the process stress free. Their constant support and dedication made a big difference. Highly recommended!
Ryan · 30 September 2024
Agent replied · 22 October 2024
Thanks Ryan for your review and for choosing us to sell your home. We wish you all the best for the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.