Every review we hold for the Thurso office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotExcellent experience
I had an excellent experience with Yvonne Fitzgerald Properties when selling my home earlier this year, and also when viewing properties through the agency myself. Yvonne was prompt, informative and extremely helpful. Nothing was ever too much bother, and her knowledge of the property market was invaluable throughout the whole process as this was the first time I was selling a home myself. The same can be said for her team, whether I was calling about if it was the sale of my own house or arranging to view another property, I was always met with a friendly, helpful and professional response. It was genuinely always a pleasant experience dealing with the office.
As the seller, I was quite specific about the criteria I wanted potential viewers to meet. Having people coming through your home can be disruptive and unsettling to everyday life, and I didn't want viewings from people who were simply looking speculatively or who weren't realistically in a position to purchase. Yvonne respected my wishes and ensured those criteria were followed.
I've occasionally seen criticism online about potential viewers being asked questions of this nature, but in my case those questions reflected my instructions I had given. I appreciated Yvonne and her team respecting that rather than simply arranging every requested viewing. The result spoke for itself. My house sold within a very reasonable timescale and received excellent offers well in excess of the asking price.
Yvonne and her team made the whole selling process straightforward and well managed. Yvonne also advised me that she deals with rental properties, which is something I may require in the future, and I wouldn't hesitate to use her services again.
I would be happy to recommend Yvonne Fitzgerald Properties and her team to anyone considering selling their home, buying a property or looking for help with a rental.
Linda · 26 August 2026
Agent replied · 22 October 2024
Thank you so much Linda and thanks for using us to sell your home.
★★★★★ 1/5
TrustpilotBuyer beware
Morning Yvonne,
Just having a look at Hesterval, Freswick, KW1 4XX again and it looks like every window in the rooms of the bungalow only have top openers and do not comply with current building regulations, they should have the bottom have of the window as an opening window with a min opening width of 450 mm and a min height opening of the same 450mm as a safe way to exit the building in case of a fire...THIS WAS A LEGITIMATE CONCERN FOR ME).....( The reply from Yvonne). We are selling the property as it is. It does not matter what you think it should be. If you have any further concerns about the report then take them up with the surveyor that carried it out.
You can find their number on the home report. Our job is to sell the property, not deal with building control issues that are not relevant to the sale.
Kind Regards,
Yvonne Fitzgerald
NOW THAT WAS A BIT HARSH
AS I THOUGHT THAT Estate agents must provide buyers with all relevant details about a property and have some duty of care.. Concealing information, be it intentionally or accidentally, breaches the agent's duty.
One other point in question about the property "Hesterval" May I point out that there is no phone line in the property and Openreach have no plans to install lines in that area anytime in the near future also it lies in a very bad area for broadband with NO signal, so please make any prospective buyers aware off that...........and as far as being interested in the property with your attitude being as it is I am no longer interested (TW)
*****************************************************************
Update.......You want to know what was said well here it is and I don't think was rude or abrupt.....................................................................
Reply from Sean a member of staff.
Hi Tom,
It wasn’t myself in the previous replies, I am not Qualified to be able to answer your below questions while Yvonne has knowledge of the laws surrounding it, due to her being a Qualified Estate Agent and Property Investor herself, if you do have any further questions about this property or further interest, please let us know
Kind Regards,
Sean HaySean,
My Reply to Sean.
Don't put yourself down,
You are just as qualified to answer any questions on the matter that I raised as Yvonne.
It's basically common sense
No formal qualifications are legally required to be an estate agent in the UK.
Nor do you have to have any qualifications to be a property investor, just the ability to buy at the right price with the goal of earning money from it, often through rental income or by selling the property for a profit. I am also a property investor having bought and sold many properties in England, Wales and the Isle of Man throughout my life, I try not to have more than one property at a time that way avoiding extra taxes that are normally payable.
It's just that I like to keep up to date with building regs and expect estate agents to do the same.....................................................................
Reply from Yvonne
Hello Tom,
I am a property developer and am well aware of building legislation. If you were to replace or do work structurally to a property, building control would need to be informed. Not for a window change, only if it was a listed building. Any new replacement windows would obviously meet today’s standard. We sell hundreds of properties with windows prior to 2003. However, in the property you are enquiring about they do not need to be informed as it has the original windows.
The house is being sold in its present state so therefore building control do not need to be informed. Furthermore, solicitors ask people if anything structural has been done prior to any sale going through. If there has been work done the owners would need to disclose it and provide warrants. The only thing they would need a warrant for is if they removed a window and replaced it with patio doors. A conservatory does not need planning permission although it needs a building warrant. Removing a non-structural wall does not need a warrant either.
If you have any further questions regarding the property and are interested, I would suggest you speak to your solicitor.
Kind Regards,
Yvonne Fitzgerald.
******************************
My reply.
If you were in bedroom 3 in that property or even in bedroom 2 and a fire broke out in the lounge and spread into the hallway then you would struggle to get out
That is why windows should be up to building standards.
Building control have told me that if bedroom windows were to be replaced today then they should be a bottom opener that opens at least to 450mm...........
Out of space to write any more
Now does anyone reading this reply still think that I am being rude............Start telling the truth Yvonne you might get more respect from people.
Tom · 12 April 2025
Agent replied · 25 December 2025
Hello Tom, thank you for your review, However, you have only posted some of the content of your emails.
You were asking us questions about building practice relating to inside codes of windows, plastering of walls, and then sending us emails, with who is right written on the bottom of it, which we thought was rather cheeky!
My staff also found you very rude and abrupt on the phone. They are there to help people not be spoken to rudely.
I had answered your questions about the windows, however that was not all you asked about.
Your questions were far from normal and in my 16 years of estate agency, I have never been asked questions like that before. We answered what we could to the best of our ability. However that was not good enough for you.
Whilst we are here to help to the best of our ability, we are not qualified building control surveyors which was why we had asked you to contact building control or your solicitor to answer your questions which weren’t normal in relation to a sale.
I told you several times to check with building control however you would not take no for an answer and kept coming back with more building legislation in your emails.
That was why we also told you to check with the surveyor who carried out the report as well as building control.
Hopefully you will find a suitable property that meets your needs, however most estate agents would not be able to answer your questions, as they are not suitably qualified to deal with building control questions or open reach matters.
You should bare that in mind when approaching other estate agents.
Regarding your latter comments, we have told the truth. You also have not posted all the emails. Regarding duty of care, as a fully qualified estate agent, I am fully aware of what we can and cannot do. We go off the home buyers report that you are questioning. If the surveyor had problems with the report she would have written that in them. The property although it might not meet today’s standards which a new build should have, does meet what it needs to regarding a sale. The fact you might not like some of the things like the windows etc, is not what a seller would be expected to change prior to a sale.
You had also written in an email that you like knowing building regulations and expect estate agents to do the same.
It is not our job to know building regulations. In Scotland we go off the home buyers report which was why I told you to contact the surveyors if you had concerns about the report.
Both Sean and Diane in my office did not want to deal with you which was why I replied to your emails. They had asked me to because of the way you had spoken to them in the phone as well as the tone of your emails.
Had they not have told me you were rude to them on the phone, I would not have responded to your emails.. They asked me to reply because they did not want to deal with you
As you say respect is earned. Had you treated the staff with respect and not have been rude in the first instance, I would not have replied back.
We are there to sell houses, not to be schooled in building regulations just because your think estate agents should be aware of all the regulations.
In Scotland that is a surveyor’s job. The owners of the properties that we sell are not knowledgeable in building control either.
Your comments are without warrant. We have it in writing in the office what you have emailed in.
Diane as well as Sean did not want to deal with you. Although Sean did reply to your last email. They both thought you were over the top.
Whilst it is our job to help buyers, the staff
are not there to deal with people who think it is there right to demand something that they know nothing about. There is a fine boundary as to what they can do as they are not building surveyors.
You might not like what I have said but building control is out of our remit.
★★★★★ 5/5
TrustpilotExtremely helpful
From the very first conversation with Yvonne and her team they were extremely helpful from selling my house to buying my new one. I was never left in the dark and I was always kept up to date with what was happening and they couldn’t have been more helpful if I had any questions.
I would highly recommend to anyone considering either buying or selling.
Stuart · 19 June 2026
Agent replied · 27 August 2026
Thank your review Stuart and thanks fr choosing us to sell your home as well as buying your new home through us. All the best for the future from us all at YFP
★★★★★ 5/5
TrustpilotFantastic Service
I have recently used Yvonne Fitzgerald properties to market my property. My enquiry was dealt with quickly and the photography and video of my property and all the marketing was done to an extremely high standard. I am impressed with the service I have received throughout the process.
Elizabeth · 2 September 2026
Agent replied · 3 September 2026
Thank you for your review. It’s very much appreciated. Thank you for choosing our company to sell your property. We wish you all the best for your retirement
★★★★★ 5/5
TrustpilotYvonne Fitzgerald is a very…
Yvonne Fitzgerald is a very professional owner of her company her staff and herself bent over backwards for me and my husband when we bought our house up here nearly one year ago so helpful kind and considerate we had to drive up to Thurso 12 hour drive they were waiting for us couldn't do enough for us especially as the sale took a day longer she helped us find accommodation for the night which was all paid for absolutely brilliant we would recommend her to anybody
Lynn · 25 August 2026
★★★★★ 3/5
GoogleThree stars for the whole process with costs adding up for 12 months. 5 stars for ease of communication with team. The first prospective buyer wasted a lot of time. Second buyer under Nikki’s diligent direction managed to close within a reasonable period. Highly recommend her professionalism and excellent customer service!
Band · 3 May 2026
Agent replied · 3 August 2026
Thank you for your feedback and patience throughout the process. We understand the delays were frustrating, but we’re so pleased Nikki was able to provide a 5 star service and help secure a successful completion. Your kind words about her professionalism and communication mean a great deal to us.
★★★★★ 5/5
GoogleFrom the very first viewing, Issy was an absolute joy to work with. She showed us the house with such warmth and positivity, and she immediately understood what we needed as first-time buyers. She organised multiple additional viewings at …
Matilda · 3 January 2026
★★★★★ 5/5
GoogleFirst-time buyer here! I cannot say enough good things about the Robinson & Jackson Catford team. From the first viewing with the lovely Ellie, who treated us as serious buyers from the start, unlike some other estate agents we …
Zuzana · 3 April 2026
Agent replied · 3 August 2026
Thank you so much for your kind words! We’re delighted to hear that Ellie, Chris, Izzy, Ewa and Luke were able to make your first buying experience so positive and smooth. It was a pleasure supporting you through the process, and we’re so glad everything went through. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleFrom the initial enquiry, viewing, answering many questions and through to completion of the property purchase Yvonne and her team were most helpful and we would recommend them to anyone looking to purchase a property in Scotland. A special thanks to Sean in the office also. Many thanks all!
Wayne · 15 April 2024
Agent replied · 26 August 2024
Thank you both. We hope you are enjoying your new home!
★★★★★ 5/5
TrustpilotYvonne responded very quickly to…
Yvonne responded very quickly to inspect our property and gave us a very favourable valuation that we were extremely pleased with as we have felt that properties on the North Coast have been undervalued for far to long. We were very pleased with the Photographs and the computer interior walk through of our house, which went live with all the mainstream property websites. Yvonne Fitzgerald Estate agents arranged for the home report and they kept us in the loop and updated with any developments concerning the selling off our property. We were very happy to get a quick sale which enabled us to put in a successful bid in a very short space of time for a property we loved
David · 9 January 2025
Agent replied · 26 September 2025
Thank you for your review David and for choosing us to sell your lovely home. Wishing you both all the best for the future. All the best from all the team at YFP
★★★★★ 1/5
TrustpilotIncompetent.
Completely useless. Dishonest. Unprofessional. I would recommend you avoid at all costs, whether buying or selling.
Richard · 25 August 2026
Agent replied · 27 August 2026
Hello Richard Earle, thank you for your feedback. We are sorry to hear that your viewing experience did not meet your expectations. We aim to provide a helpful and transparent service to everyone who views our properties, even if they choose not to buy or sell through us like yourself. If you do decide to move into the area, we wish you all the best.
★★★★★ 5/5
TrustpilotGreat Property Agent in Scotland
From the initial enquiry, viewing, answering many questions and through to completion of the property purchase Yvonne and her team were most helpful and we would recommend them to anyone looking to purchase a property in Scotland. A special thanks to Sean in the office also. Many thanks all!
Wayne · 21 February 2024
Agent replied · 24 August 2024
Thanks for the review Wayne. We hope you both enjoy living in Caithness.
★★★★★ 5/5
TrustpilotGreat Property Agent in Scotland
From the initial enquiry, viewing, answering many questions and through to completion of the property purchase Yvonne and her team were most helpful and we would recommend them to anyone looking to purchase a property in Scotland. A special thanks to Sean in the office also. Many thanks all!
Wayne · 21 February 2024
Agent replied · 11 May 2026
Thanks for the review Wayne. We hope you both enjoy living in Caithness.
★★★★★ 5/5
GoogleExcellent professional service. Thank you very much to Nikki and Jamie for helping to get the sale over the line, your hard work was very much appreciated. …
Craig · 3 May 2026
Agent replied · 3 August 2026
Thank you so much for your kind words and thoughtful feedback. We’re absolutely delighted to hear that you had such a positive experience. … More
★★★★★ 5/5
TrustpilotGreat experience for us
Great experience for us
Great service and communication many thanks to Jacqueline who sold our house she was amazing
All the staff especially nicola and shaun very friendly and professional
E mails and calls attended to so quickly
First view and offer the same day
Many thanks
Nicky · 15 January 2024
Agent replied · 24 August 2024
Thanks Nicky. We are pleased that your home has sold so quickly. Jacqueline will be delighted with your kind words. Hopefully you will have a speedy, smooth sale and we wish you both all the best for the future x
★★★★★ 5/5
TrustpilotYvonne and her team in Thurso and Wick
Yvonne and her team in Thurso and Wick were very helpful in arranging the sale of our family property in Caithness. Their use of imagery resulted in excellent walk through products which showed the house and garden at its best. We were very pleased with the regular updates provided by email and calls from the office teams.
PAUL · 23 January 2025
★★★★★ 5/5
GoogleWe approached Yvonne in November last year, within the week she was out taking photos of our property and had the property online within the following week. She knew what clients were potentially looking for houses in our area, and had shown some of them our property which then resulted in our property being sold within 4 days of it being up for sale as well as it being well above the home report value. Yvonne kept me up to date with everything that was going on, communication was fantastic and the speed of the process was nothing short of amazing. The whole process was faultless, and Yvonne was fantastic to work with to get our property sold. If it wasn't for Yvonne, I believe our property would still be on the market. Yvonne and team are truly incredible, hard working and efficient people and we would highly recommend them. We also used Caithness Mortgages within the Yvonne Fitzgerald branch, who were also incredibly amazing. If it wasn't for them both, we wouldn't have our house sold and in our dream home now. We cant thank you enough!
Kasey · 16 September 2024
Agent replied · 26 August 2024
Thank you both for the lovely gifts that you took in to the office yesterday and your review. It’s very much appreciated. We hope you are settling in to your lovely new home xx
★★★★★ 1/5
TrustpilotExtreextremely disappointed
Was extremely disappointed to see announcement on Facebook ( just after 17.00) that a property we were due to view less than 24 hrs later was under offer.
While I accept the sellers right to accept an offer at any time. I do not accept the selling agent announcing it on social media before informing BOOKED viewing less than 24hrs later.
Their excuse no-one was available to inform us, however,there was someone available to upload it on social media. I found this very disrespectful to us as potential buyers. No apology was offered.
Carmel · 31 July 2024
Agent replied · 24 August 2024
Thank you for your review Carmel. As I informed you during the three emails and various messages that were sent yesterday, the offer was received at 5.05 pm. It had been agreed verbally the week before. The staff finish at 5 pm. When an offer comes in, it automatically gets marked under offer on Rightmove, Zoopla etc as well as our own website the same day. If a property is not marked under offer, it upsets the buyers and we still get enquiries on the properties. So even if it had not been marked under offer on Facebook it would still have been marked under offer online by myself last night on Rightmove etc, so that both the buyers and seller were happy. I explained to you last night that I work until 9.30 pm and make a lot of calls in the evening. I also had told you I would have called you when I got home after 7 pm from appointments if you had not noticed it online but you made remarks on our Facebook page and had noticed before I got home. Whilst you are disappointed that you have missed out on viewing the property, this was because when you tried to book the first viewing, I had other appointments. Then the owner changed the other two appointments himself. We have a duty of care towards our buyers and sellers and whilst I can appreciate you are annoyed on having missed out on viewing the house, that frequently happens in estate agency practice and you would have been informed last night or this morning. You were not informed straight away as it was after 5 pm and I was out on other appointments and did not have your number to hand. So even if you had not noticed it being under offer on Facebook you could have well noticed under offer online which was what we were instructed do by our sellers. If the sale falls through however, we will let you know.
★★★★★ 5/5
TrustpilotExcellent service
Recently sold using Yvonne Fitzgerald Properties, Can’t fault Yvonne and her team. Great photos and virtual tour they took of the house. Had a viewing the night before it went live and they put an offer in, everything went smooth and plenty communication and quick responses from Yvonne, Nicola and Sean. Done and dusted before Christmas. Will be back to use them again when it’s time to buy.
Jason · 19 December 2024
Agent replied · 26 September 2025
Thank you for the review and for choosing us to sell your home. Wishing you both a lovely Christmas when it comes from us all at YFP !
★★★★★ 5/5
GoogleAfter deciding to sell our home in Thurso, we contacted Yvonne who very quickly put things in motion. Our house was up for sale for quite a while in a difficult market but Yvonne kept us up to date whenever there was interest in the property. When the right buyers did appear Yvonne moved quickly to secure a deal above the initial asking price. Particular thanks go to Nicola in the office who handled any issues promptly and pleasantly. We are now settled in Edinburgh.
E · 20 May 2024
Agent replied · 26 August 2024
Thank you so much for your kind words and high rating, E M J! We're delighted to hear about your positive experience with Yvonne and Nicola. We're grateful for your patience throughout the sales process and wish you all the best in your new home in Edinburgh.
★★★★★ 1/5
TrustpilotNot recommended for selling houses with…
Not experienced / knowledagable in Smallholdings or equestrian facilities.
I personally felt Over prices properties
Good for a seller but have seen a few properties that should HAVE sold but not and changed estate agents / lowered prices etc.
so I suggest buyer check home report for valuation.
Side note:
Recently we sold our house with YVONNE all bills / monies paid etc etc
Recently
I expressed my PERSONAL opinion to a question being asked on Facebook with absolutely nothing to do specifically with Yvonne Fitzgeralds just a general conversation to whether to chose an estate agent or sell privately within a buying and selling group on Facebook group
I stated
‘ Quote ‘
Sell yourself!! If you’re confident! we went with a local sales person thinking it’d be better but then we ended up doing the viewings anyway and we were down the cost of the agent.’
At nowhere did I name ANY company ( in fact we are actually selling our whole portfolio!)
Why did we not say anything at the time ?
YOU were briefed on initial consultation our reasons as to why we had chosen you and as time went on frankly we were at a stage we weren’t in a position to be ‘losing a sale’
Anyway you graciously gave a discount as we had done the viewings which in your own words would pay someone £12 per viewing
Your words
‘ A viewing agent if one was put out is only around £12 an hour and it does not add thousands on to the price of a sale. ‘
We paid 1 per cent which is still thousands to some
maybe this amount of money is not much to YOU but to some it IS thousands
It is NOT my problem you have bills to pay for, I have bills to pay too!
But I want what’s best for me at that tine
We have encountered MANY estate agents and have found selling ourselves was extremely easy and have saved ourselves thousands.
Is to sell privately / as long as you are confident and get legal representation
I even told you this on first meeting us and the only reason we went with yourselves was because we wanted a local agent who knew the area and would vet the buyers!
But even then sone turned up and it was too big for them / not what they were looking for
May you be reminded at this point
YOU sold us a house in the FIRST place!
I’m sure you remember that absolute state it was in and boy the smell was howling!
So we also thought going with you was the best thing at the time as you Knew the property
But we accepted that as we bought during COVID and never once complained to you regarding the house
In this instance (as it’s YOUR companies review )
I KNEW exactly what I was paying you for to get on zoopla/ rightmove and to vet the potential buyers - but again I don’t see where I mentioned YOU in my post to warrant a
However my other properties which has nothing to do with you we were sadly let down,
But that’s got nothing to do with me
I WAS a paying customer
and quite frankly extremely disappointed at your email that was written to me so passive aggressively.
I will reiterate I never mentioned you nor YOUR business.
We will continue to sell houses via the cheapest way we can find.
Best price we ever found got us listed on zoopla for £99 pounds so one can indeed save ‘thousands’ if willing to do the work
If not confident employ an estate agent
And I will still continue recommend selling yourself to people who ask ‘ is it easy to do and who want to save thousands on fees’
Edit to Add : If I had received that response before I would have moved on annd forgotten all about you but now you are attempting to gasslight me?
I also see it’s a habit in each response in these negative reviews.
Lisa · 1 April 2024
Agent replied · 24 August 2024
Thank you for your review Lisa which was only posted today after I had emailed you today to say that I was concerned that you had thought you had been charged for viewings which was not the case on your Facebook post.
Whilst you did not mention my company, I was concerned that you had thought you had been charged for something you hadn’t. The email I had written was certainly not aggressive although it pointed out that you were not charged for viewings.
You are entitled to your own opinion and I am entitled to mine. I was not wanting you thinking that you had been charged for something that you hadn’t.
Anyway as I said in my email, I wish you both the best for the future.
★★★★★ 3/5
TrustpilotI had a decent experience with Yvonne…
I had a decent experience with Yvonne Fitzgerald Properties. They were helpful in selling my house and provided some support throughout the process. Communication was there, even during off-hours, which was convenient for my busy schedule. The house sold quickly, and while the service was good, I feel there's a bit of room for improvement. Overall, a satisfactory experience with Yvonne and her team.
Michelly · 22 November 2024
Agent replied · 11 May 2026
Thank you did the review although we are a bit disappointed that it was only 3 stars as we always try our best to give a 5 star service. We would appreciate it if you could give us a call to let us know what property you were selling as we handle a large number of sales and to discuss what areas you felt we could improve in.
★★★★★ 5/5
GoogleA big thanks to Yvonne and team with the sale of my bungalow and land I must say yes you made it easy for me. Thank you Allison white.
Allison · 15 April 2024
Agent replied · 26 August 2024
Thank you for your great review Allison. We wish you all the best for when you move in to your new home
★★★★★ 5/5
TrustpilotI’d highly recommend Yvonne Fitzgerald…
I’d highly recommend Yvonne Fitzgerald properties in Thurso made selling my house very easy and stress free.Yvonne is knowledgeable, professional and always answered any queries I had quickly.With a fastest selling turn over ,and a large portfolio,successful sales I wouldn’t hesitate to recommend
Dana
Dana · 12 September 2022
Agent replied · 26 July 2023
Thanks for the review, Dana
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
