Proffitt & Holt Three Rivers reviews

★★★★★ 1/5

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Rented through them for over 2 years, since we moved out a month ago it’s been impossible to get in touch with them, no calls back, no responses to my emails absolutely nothing when it comes to returning the deposit back. The landlord himself had to go to the branch to get them to transfer the money back to us but all they do is lie constantly saying they’ve done it. So many other better agencies out there… Samantha Hazlett was dealing with us… she was meant to arrange the key collection on our moving out date in the morning, comes to the day before the key collection date and we still haven’t heard from her or the company they work with (while we were trying to contact Sam ourselves all week but apparently we didn’t)… reached out to the landlord and told him no one has contacted us about the key collection so he had to chase them again, few hours later I received an email saying it’s been arranged and someone will contact me, however, the landlord was told they contacted me weeks ago about it and I know exactly what’s going on… I knew we were giving the key back but not when or what time or to who until 2 hours before the key collection. Comes to the day of key collection and only at 2pm I was contacted by the external company saying they are ready to collect the key (requested a morning slot weeks prior key collection). The external company confirmed that they only received this booking when I received an email at 5pm day before the key collection saying they will be in touch with me. So Samantha was lying to the landlord about it. Now has stopped responding to my emails, calls since it’s time to return my deposit.

Greta · 7 December 2021

★★★★★ 5/5

Google

Proffitt & Holt Abbots Langley provided a high level of service during the recent sale of my parents home. Both Phill and Kirsty went 'over and above' to keep me informed of progress and assist my parents with the process. I would have no hesitation in recommending Profitt & Holt and using their services in the future.

Ray · 30 December 2023

★★★★★ 5/5

Facebook

P&H Watford 5* I have just sold my mum’s house through P&H, I had excellent service from beginning to end. John Armstrong and Clare Foley were truly amazing. John went over and above to make things easy for me. As I live 1.5 hours from the house in Watford it wasn’t always easy to get there but the team kept me informed. House completion was yesterday and all went smoothly. I would highly recommend P&H to anyone.

Lorraine · 22 January 2022

★★★★★ 5/5

Google

Great experience so far with Proffitt and Holt lettings team. Agents went over and above to show us a perfectly matched property and set up viewings timely and efficiently. Nicole Glover and Izabela Jamka have been excellent to date with our enquiries and have helped with our apprehensions as first time renters. Keep up the good work team!

Fraser · 26 October 2023

★★★★★ 5/5

Google

Had a viewing with Angela very knowledgeable and polite and helpful also had Phil round to value my flat very nice and helpful one estate agent I had viewing last year they said they will be using last year's prices and Phil was the only estate agent proffitt and holy said they would match it

Matthew · 30 December 2023

★★★★★ 5/5

Google

Proffitt & Holt have recently handled the sale of my property in Abbots Langley. From the very first interactions with Ed, through to photos being taken, all the viewings where I think I dealt with the whole office, there wasn't a single disappointing interaction. The whole team were friendly and respectful of my property and my time. The chain was a long one and there were a few problems further down the chain and at times it got a little stressful, but I have to call out Kirsty's excellent approach to these challenges as she worked so hard to resolve issues in the chain and keep us informed. A true pleasure to deal with and an asset to P&H at what is likely the most stressful part of the entire process. But my thanks go to all the team.

Craig · 10 January 2025

★★★★★ 5/5

Google

Very impressed with the service at Proffitt & Holt! Abbey, Kirsty and the team have been very helpful during the purchase of my new home. The team have been efficient with their communication; ensuring things continued to move forward as smoothly as possible. Grateful to have found my new home through Proffitt & Holt. Thank you.

Krupa · 26 October 2023

★★★★★ 5/5

Google

We had Wendy helping us search for our next home. She was absolutely brilliant. A really honest, friendly estate agent who helped us realise what we needed in our next home. Her knowledge of the area and the properties we viewed was excellent- making the viewing experience really positive. Thank you so much Wendy!

Charley · 26 October 2023

★★★★★ 5/5

Google

I had a wonderful experience working with Proffitt & Holt to find a home. Nicole was incredibly helpful and responsive, and she took the time to understand my needs and she was always available to answer my questions.I would highly recommend Proffitt & Holt and Nicole to anyone looking for a home.

Jerson · 26 October 2023

★★★★★ 5/5

Google

I would like to thank you Nicole of ProfittandHolt to be proactive, always responsive, always offering advise, understanding issues we landlords face. She is young but at the same time very mature and able-I am happy she is directly involved in managing our Abbots Langley property.Her enthusiasm is very much appreciated.

Barbara · 26 October 2023

★★★★★ 5/5

Google

Nicole has been nothing short of amazing! Having her looking after my property has made my life easy. She is so diligent and professional and even dealt with my managing agents, getting information that even I couldn’t receive as the owner. If you want a stress free life…..rent through Nicole A+++

Fran · 26 October 2023

★★★★★ 5/5

Facebook

We have just completed our purchase through the watford branch. Joe and Amanda were great to deal with and ensured a smooth purchase. We had looked at a number of properties with Joe in a particular area and he took a punt and suggested we look at this house in a different area. We fell in love with it and I am grateful to Joe for encouraging us to look at this property. I would recommend P&H. Thanks

Laura · 4 September 2018

★★★★★ 5/5

Google

Very good experience selling our house with Proffitt and Holt, Abbots Langley. All very helpful and it was a simple and straightforward process. Special thanks to Kirsty who was always on hand for updates during the progression of the sale but thank you to the whole team!

Louise · 26 October 2023

★★★★★ 5/5

Google

Such a great local estate agent who helped me and my partner out so much in finding the right home for us. Worked with Abbey who is the friendliest estate agent we came across on our journey. Really helpful and genuinely had your best interests at heart.

Simon · 26 October 2023

★★★★★ 5/5

Google

Great Service from the team, everyone kept me up to date throughout the instruction process. Ed was easy to talk with, as if I had known him for years. Everything was explained clearly and communication prompt. Would recommend using this agent to anyone in the area

Nick · 26 October 2023

★★★★★ 5/5

Google

Nicole Glover showed me and my partner around a lovely flat and we immediately felt relaxed with her, not only was she helpful with showing us around, her communication was honest and transparent. She also responded back quickly to anything I needed. Thanks Nicole!

Micaela · 30 November 2023

★★★★★ 5/5

Google

A very helpful team all round. I had to visit the Abbots Langley office quite a few times and Phil and Marion were always ready to help. A special thanks to Ed Davies and Angela Coakley though for all their efforts in the protracted negotiations.

Stan · 26 October 2023

★★★★★ 5/5

Google

We received a professional service from Phil and the team at Proffitt & Holt who marketed our property & achieved a quick sale & our desired price within a few weeks of marketing. They oversaw all viewings & made the process smooth & stress free.

Louise · 26 October 2023

★★★★★ 5/5

Google

Ed was a good and honest arbitrator on the negotiation of our purchase. Kept us fully informed throughout. Much thanks to Hannah for all her work on arranging viewings, follow ups and general communication of progress. Well done guys!!!

Hazel · 30 December 2023

★★★★★ 1/5

Google

Utterly disgraceful Customers Service #customerservice. Typical Estate Agent! I made a genuine letting inquiry for a property in WD4 8, both my partner and I were requested to complete a GDPR sensitive application, requesting our "income" and "Expense" detail on a letting form, "Not sure why as we we only wanted to view the property" & we may go for a better house elsewhere!!! we've had Zero update/contact/ Follow up form the Proffit & Holt Partnership. I've called the agent today to find out what is happening, only to be informed buy a "Manager" (nameless for the moment), that they have had 42 clients interested and that could not follow up with everybody????. Really??? Really Now???. I thought they were in the sales industry... clearly they don't think they are! Obviously too many enquiries to care! That indicates that I'm better off not dealing with them. This is utterly unacceptable, requesting such finite detail and disregarding the enquiry! I will be taking this to "ARLA" and the "NAEA". Stay away potential Clients! They wont care though... Estate agents never do! ☹ Please feel free to follow up though P&HP! #Sloppysalesprocess #poorcustomercare #Poorcs N

Neil · 28 April 2024

★★★★★ 4/5

Google

Our sale fell through earlier this year, this caused a lot of anxiety and eventually we lost our purchase too. At times the communications from P&H were patchy and that was frustrating. As soon as I pointed it out Phil acted quickly to remedy this and Carol took us under her wing. Carol worked very hard in ensuring we were always up to date with the latest news and finding us a new buyer. Well done Carol we very much appreciate your professional and continued efforts on our behalf. We are not there yet but feel sure we will be looked after.

Paul · 28 April 2024

★★★★★ 5/5

Google

It has been a real pleasure working with Sarah Green and Proffitt and Holt. I found Proffitt and Holt to be highly professional, and Sarah to be exceptionally kind, responsive, and patient. Thanks to her dedicated efforts, I was able to find the exact property I had been searching for. Many thanks!

Danial · 8 June 2025

★★★★★ 5/5

Google

The whole team at Proffitt & Holt were amazing to work with, efficient, communicative and helpful. Thanks Carol, Ed and Yvonne for all the help with selling our house.

Karine · 14 June 2024

★★★★★ 5/5

Google

We have dealt with Nicole at Proffitt & Holt with regards to works required and i can only say she as been very professional and amazing response with all required, looking forward to working with Nicole more in the future.

Eren · 26 October 2023