5/5
GoogleCannot fault the sales at all. Big thanks to Eleanor for all she did and keeping me up to date with what was happening. Highly recommend if you want to sell your house. Thank you The Square Room.
Trusted Agent profile · Thornton
The Square Room Fylde Coast reviews in Thornton
★★★★★
728 reviews across 2 platforms
19a Marsh Mill Village, Thornton, FY5 4JZ
The Square Room's office in Thornton, at 19a Marsh Mill Village, is rated 4.6 out of 5 across 728 reviews on two platforms, including 700 Google reviews rated 4.7.
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Reviews
Every review we hold for the Thornton office, from every platform, shown as written. First names only.
Google3/5
GoogleThe people at the Square Room were very helpful. The reason for the reduced rating is that we were told that the property was going to be professionally cleaned. In fact the bathroom floor was ingrained with dirt. The kitchen unit doors at the upper level were sticky with grease. The extractor unit was discustingly dirty. The radiators were full of dirt. The carpets did not appear to be cleaned either. We are happy with the property otherwise.
Agent replied · 7 June 2023
Dear Mr Weller, Thank you for your review. Unfortunately a property is sold as seen and this would be upto the vendor, not ourselves to clean the property before completion.
5/5
GoogleWould recommend 100%. Best all round service. Quick to respond, Alex came and talked me through the pricing straight away and photos quickly followed along with online posts. Viewings came in fast with offers straight away. And we were lucky enough to complete in less than 6 weeks. Amazing service!
5/5
GoogleExcellent friendly service throughout the process from Paul and his team. From a very reasonable quote at the start, everything moved quickly. The brochure was produced within the same day as the photographer visited and within 24 hours we had 7 viewings. Would highly recommend the Square Room .
1/5
GoogleRidiculous service, or lack of. The girl who answers the phones for lettings can hardly string a sentence together. Rude, cancelled an appointment to view without telling us, then told me they'd called and told me the day before. Then told me I gave them the wrong number. How did you call me then? Rather spend money with people who can at least pronounce words correctly. *****Edit***** They've now managed to call me on the number they said was wrong to complain about a 1 star rating on Google. If they'd actually put that effort into customer service this review would have been massively different. Disappointing at best.
Agent replied · 7 June 2023
Dear Mr Potter I have just tried to call you to discuss this matter, but you have just sworn at me down the phone and terminated the call. My colleague tried to call you yesterday to cancel your appointment for a viewing on a rental property today. My colleague left you a voicemail and also sent you a text message yesterday, shown below. Your number is correct as I have just spoken to you. 09 Apr 2019 17:55:43 Good Afternoon, Unfortunately your viewing tomorrow at Newcastle Avenue has been cancelled as we have received an application. Please give the office a call to confirm you have got this message on 01253 850266. Many Thanks Alexandra
5/5
Google5 Star Service from Start - Finish! I would highly recommend Paul and the team at Square Room for making my house moving experience as smooth as it could have possibly have been! Sold my house within 4 days aswell! Thank you.
5/5
GoogleBrilliant can't thank Katie & Alex enough. They made buying our first house a breeze, from start to finish. Would highly recommend the square room. We had no issues whatsoever... in fact I can't believe how quickly & smoothly everything went. Being first time buyers, we where clueless but the effort they went in helping us was amazing! Thank you all very much.
1/5
TrustpilotI originally put my house up with them…
I originally put my house up with them and they did nothing to market my property at all, then took it off them, I then found a property that was for sale with then OMG no help at all, RUDE staff member, did nothing to speak to the client and was always unhelpful, the last call she put the phone down on me after lots of questions which always the answer was NO ! RUDE ! They telephone the owner and messaged him directly what a total waste of time ! Again did not reply at all ! Ignorant arrogant horrible estate agency keep clear of them they are horrendous rude ignorant arrogant people that try and tell you what to do at all times !
4/5
GoogleHi square room Whilst it was very frustrating that it took just over a year to sell an empty house I can not find fault with your team We had 35 viewings and 10 offers for the asking price I found your team were very informative and never lost any enthusiasm in belief in finding a buyer which thankfully they did I would recommend the square room to anyone wanting to sell their property and would not hesitate in using them again Thankyou Trevor Bee
4/5
GoogleThank you to the team at Square Room for finding our buyer in the first place and supporting us through the sometimes arduous process of selling. Buying our new property was a breeze by comparison. Particular thanks to the office staff, especially Alex who kept us updated throughout.
5/5
GoogleExcellent communication throughout. Good value service and, importantly, secured a sale within a few weeks.
5/5
GoogleThank you Paul and staff will use again. I recommend using Square Room.
5/5
GoogleWe used Square room to sell my mother's property during 2022 after her death, it was a positive experience, they were very sensitive, undertook all the viewing and gave us feedback and once we had a buyer they guided us through the process. We were very happy with them, so much so thar when we decided to sell our house in June 2023 we used them again, the house sold very quickly, we moved out in September 2023, Square room were always on hand to keep us up to date. All the staff I had communication with were friendly and helpful. I would definitely recommend and if we were to move again we would use again
5/5
GoogleI love The Square Room team. Young and enthusiastic, peoples people. We have sold and rented with the help of Paul and his team and have been delighted with the communication and level of attention that our business has received throughout the individual processes. We still have an ongoing sale and again the support is amazing. Thank you Square Room.
4/5
GoogleFrom our first meeting with Paul,who I believe is the head guy of the company,we were made to feel that we were in good hands,and so it proved to be the case,with a little help from ourselves to be fair,making sure that the property was presented in a positive light at each viewing.I believe we had our eventual buyer within five or six weeks of going up for sale,and with the Square Room behind us,were able to move out within about four months,thanks to all concerned.
5/5
GoogleAfter placing our property on the market, we had an offer within 10 days. From the time it was valued up to completion, Paul and team were very professional, approachable, friendly and helpful every step of the way. Wouldn't hesitate to recommend to anyone.
5/5
GoogleAbsolutely fantastic service. Staff very experienced & helpful. Kept us informed all through the sale of our property. Nothing too much trouble. Our property was sold within a month !!!!!! We would recommend The Square Room to anyone seriously wanting to sell their house. Thank you to you all & especially Paul & Alex for their professionalism.
5/5
GoogleWe recently purchased our lovely home through The Square Room and we couldn't have been happier with the service they provided. Nothing was too much trouble for them. Everything was handled efficiently with first class service. All the team handled any questions we had immediately. I would like to thank Katie for all the help she gave us during our purchase.
5/5
GoogleHandled the sale of our house from start to finish.Arranged all veiwings,recommended solicitors & took the stress out of selling.Sold within a week & kept us updated at all times.Many thanks for your help.We know who to call if we need to sell another property
5/5
GoogleWe placed our bungalow in hambleton with square room for sale, from start to finish the process was excellent ,they sold it in a reasonable timeframe, we are more than happy with the service and would highly recommend this company. Many thanks Paul Paul and staff.
5/5
GoogleWe bought a house via Square Room. Lauren was our point of contact and she was fantastic, always friendly and very helpful. If Lauren was not available another member of the team ( normally Alex) would step in and do all he could to help. Thanks for making our buying experience easy, I would definitely recommend.
1/5
GoogleIn my opinion this agency tells lies to suit there self and can get quite abusive and if you selling a property I would think twice as they seem to not follow up on viewings and make there own mind up who can and can't view even if a buyer in a good position to purchase.Who knows they may even reply to this post with another lie, truth is there is a couple of nasty pasties in there and the director doesn't seem interested.
5/5
GoogleFrom the initial first meeting to the (asking price) sale going through, the Square Room were totally professional, friendly and knowledgeable. We are so relieved we chose them! It was a difficult time selling my late father's family home but the process couldn't have smoother. They looked after the numerous viewings and kept me informed at every stage of the sale. The honest advice about asking price enabled a healthy interest in the property and a very quick sale. Definitely use again and already been recommended to numerous friends and my work colleagues, thank you!
5/5
GooglePaul and his team were all very polite and helpful especially Danielle who was great at liaising with our buyers and pushing the sale on. We would recommend Square Rooms if you want a less stressful move. 😊Thank youPositiveResponsiveness, Professionalism
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Tell us what you need and we'll put you in touch. The Square Room Fylde Coast hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Thornton.
