Trusted Agent profile · Thornton Heath
Verified
★★★★★
1,205 reviews across 3 platforms
737-739 London Road, Thornton Heath, CR7 6AU
Part of Streets Ahead, see every office.
Streets Ahead's office in Thornton Heath, at 737-739 London Road, is rated 4.6 out of 5 across 1,205 reviews on three platforms, including 76 Google reviews rated 4.9.
76
Reviews on Google
This office
209
Reviews on Facebook
Business-wide
920
Reviews on Trustpilot
Business-wide
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Every review we hold for the Thornton Heath office, from every platform, shown as written. First names only.
4/5
TrustpilotIm giving 4 starts instead of 5 because…
Im giving 4 starts instead of 5 because previously I have reported issues with the property I currently rent and they never updated me or got anything done unless I chased up. But Crystal and now Jasmine have been great supporting my needs and advising me always hope the great work carries on and all issues get fixed
5/5
GoogleI was very happy with the arranged viewings organised extremely well by Ilianna Yiannakou. She was able to secure 6 viewings for me, taking into consideration my long journey from Buckinghamshire. I was fortunate in meeting her at the …
5/5
FacebookGeorge Barnes has been very helpful and professional throughout my search for a property. He is one of the best agent you could find in the market today. I am very grateful for his services.
5/5
TrustpilotRyan was incredibly helpful and…
Ryan was incredibly helpful and responsive during the search for our new home. Thank you so much for all your help.
5/5
TrustpilotVery friendly agents
The estate agents were all really lovely to deal with from the first viewing up to getting the keys on move-in day. Any issues we had were sorted quickly by George and Emma. Would definitely go with Streets Ahead again in the future!
Thank you for your lovely review. I will pass your comments on to George and Emma. Thanks, Laura
5/5
TrustpilotI have been with Streets Ahead for over…
I have been with Streets Ahead for over 5 years now. I previously wanted to l leave due to unsatisfied service. However, I was allocated a new property manager, Laura Costa, and thankfully she has changed my mind. Laura has provided excellent service ever since and I'm hoping to carry on working with Laura for many more years to come.
5/5
TrustpilotGeorge Barnes was constantly helping me…
George Barnes was constantly helping me to get a home. The team is fantastic. Thanks.
5/5
FacebookI very much recommend this team & I must highlight the service received from Mr. Jakub - Outstanding. He showed lot of patience to answer all my queries and I am extremely happy to get in touch with him. Jakub as I promised I will call you back in the month of May 2021 regarding my flat just because you made feel so good and confident in finding a good place for my family and me. Thank you very much Jakub & much appreciated. Keep up the good job👍
1/5
TrustpilotThis is the worst agent I have ever…
This is the worst agent I have ever seen. I wanted to rent my flat the Agent Manager viewed the flat, sent me the agreement and then got disappeared. Agent Manager neither replied my call nor my email for month. After a month when I emailed to terminate the agreement then Agent Manager replied that she has a potential tenant who wants to rent the flat. Such a big liar.
5/5
FacebookI would highly recommend Streets Ahead especially Milly Broome. They exceeded my standards and their customer level skills at it's finest. She really explained everything to us and was very helpful in my queries.
1/5
TrustpilotUnprofessional Staff Addiscombe Branch.
We've had the misfortune of living next to a house rented out by the Addiscombe branch. When we reported problems with the anti social tenants, we got vague and unhelpful replies. The company seemed unable and unwilling to help, and the employee we were dealing with never replied. It got to the point where the neighbours on both sides of the house escalated the complaints to managers, but they were as unhelpful as the people they managed! The situation was only resolved when the tenants moved out, and us poor unfortunate neighbours had endured 6 months of misery, and sleepless nights. The agents they sent out to show the house to new renters were unprofessional, and we could hear from their conversations that they knew nothing of the area, and were giving out incorrect advice on rents and deposits. Their website says that their motto is "Nothing is too much trouble." Our experience is the opposite. We would never recommend that anyone uses this branch to rent out their property with.
5/5
TrustpilotAwesome Service!They help me get a flat within my…
They help me get a flat within my budget and that was awesome! Thanks to Maya and her team
5/5
FacebookI appreciate all the amazing Job made for Jakub, you did it really good with us. Very kind and you help us with everything. My husband and I are very grateful with you!!
5/5
FacebookGemma Greasley from the Crystal Palace branch went above and beyond to help us find a suitable place. When we thought we weren't going to find a place that ticked most of the boxes, through either Streets Ahead or other, Gemma really came through and found us an amazing place. Gemma checked a flat's details and once knowing it was suitable, called and sent through a video and we knew it was the right one and we signed up then and there. Without Gemma, we would probably still be looking. Thank you very much!
5/5
GoogleAmazing food and great customer service
5/5
FacebookMyles was really proactive and diligent in helping me with my rental search. No BS just fast results and friendly service. A pleasure to deal with. Thanks Myles for your hard work.
5/5
TrustpilotI had a great experience
I had a great experience, Maya was very helpful, showed concern and was always ready to assist us.
1/5
TrustpilotExtremely bad service from Emma McKenzie
A really bad and poor experience from Emma McKenzie with a very aggressive attitude. Called me to chase for the rent accusing me for not paying it whereas it has been paid in full, like any other month as it goes as direct debit. Mess and chaos within a company structure, my real Property Manager "on an unexpected leave, no one knows until when". Someone manipulates with the finances and they are calling tenants accusing them of not paying the rent in full. Disaster.
5/5
TrustpilotCerrone Downer was professional
Cerrone Downer was professional, swift and helpful in providing lettings information required, i would recommend their service.
5/5
FacebookGareth and Emma were so incredibly helpful with everything especially given everything that was going on in the world. I’m so happy with the level of care and support from them both.
5/5
FacebookI have been with Streets Ahead for nearly 5 years now. Our property manager, Callum Hayden is brilliant, great communication and prompt resolution. The whole experience of letting with Streets Ahead has been fantastic.
5/5
FacebookGareth, was so helpful throughout! Always constant with his communication with me & my family. Because of covid-19 he was still able to show us variety of properties via virtual recordings. Which by the way showed great quality videos in wide angle showing the whole property, it almost feels like we are viewing it physically but from the comfort of our home. I also loved that they try to add some humour into it. Definitely recommend him and his team for their great & awesome work, you can count on them ⭐️⭐️⭐️⭐️⭐️
1/5
TrustpilotAvoid- horrible customer service
Avoid- horrible customer service. I have never written a bad review about anywhere but Streets Ahead have made it so easy. I have used them for my previous flat in their south Norwood branch, no issues at all. However their croydon branch, the customer service is unbelievable. Very pushy estate agent and don’t take no for an answer, don’t care attitude about everything. I would not recommend at all, I have had so many issues with my current residency with them and no help what so ever, just keep getting moved on from department to department like your begging. Don't waste your time guys.
5/5
TrustpilotThe Agent was very helpful and followed…
The Agent was very helpful and followed through to find the perfect fit
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