Every review we hold for the Thornton Cleveleys office, from every platform, shown as written. First names only.
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5/5
GoogleCame here to arrange my first flat rental and the service could not have been better.
Euan bent over backwards to make the process easy and straight forward, and arranged a couple of viewings for me at short notice and times to suit me. I had a couple of requests which Euan ensured they went above and beyond to accommodate. Absolute 5 star service, and I expect it to continue for my tennancy.
Martin Β· 13 March 2019
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5/5
GoogleWe had our home on with various other agents and had absolutely no joy, but through the staffs persistence and hard work we managed to sell for a great price. All the staff were lovely, friendly and gave genuine and honest advise. We have more viewings through the door with Farrell Heyworth than any of the other agents we marketed our house with. Fantastic service. Thank you so much!
Irene Β· 12 March 2020
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5/5
GoogleFarrell Heyworth Thornton
Excellent,Tilly and Katie have always been so helpful in all aspects.
Kim Β· 25 July 2023
Agent replied Β· 26 August 2023
Thank you for your wonderful review of our Farrell Heyworth Thornton branch!
We're thrilled to hear that Tilly and Katie have provided you with excellent service and have been so helpful throughout your journey. At Farrell Heyworth, we take pride in providing top-notch assistance to all our clients, and it's rewarding to know that Tilly and Katie have made a positive impact on your experience.
If you have any further questions or need any more support, please don't hesitate to reach out to our team. We are always here to help and ensure that your property needs are met with the utmost care and attention.
Once again, thank you for choosing Farrell Heyworth. We truly appreciate your kind words and look forward to assisting you with any future property endeavors.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleI have recently sold my house through this agent and I could not have been more pleased with the service provided. All the staff are friendly and very helpful. They were proactive from the start and kept me constantly informed on viewings and feedback. The after sale service was excellent and I used the in house mortgage adviser to complete my onward purchase. Thank you to you all.
Beverley Β· 12 March 2020
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1/5
GoogleThe worst state agency. I have ever deal with very good in lying to people I will never trust them for anything Or even recommend them to anyone π€ never β¦
Angela Β· 24 June 2021
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
Having spoken to our Cleveleys team with regard to your review I remain confident that our staff are honest and trustworthy. We take any allegations of dishonesty extremely seriously and would be grateful if you would be willing to expand on your review. Please contact our Cleveleys branch manager, Sarah Days, at cleveleys@farrellheyworth.co.uk so we can conduct a full investigation of this matter.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleAmazing professional service from Katie Garnett at Farrell Heyworth from start to finish. Always accommodating and helpful! Highly recommend their services!
Tania Β· 12 November 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Team were able to provide helpful advice and support. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleI have been liasing with Carol Dennison on behalf of Cleveleys agents whilst on lockdown. She has been AMAZING, really responsive and on the ball. Really impressed with the service. Thank you
Becka Β· 10 February 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased Carol and our property management team were able to provide you with a professional and service during lockdown. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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1/5
GoogleDissapionted seemed to be a huge cost for very little in return. Staff member assigned to my property was very fague and appeared not interested in any of my calls.NegativeValue
Joanne Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you for taking the time to leave a review. I'm sorry to hear you were somewhat disappointed in the experience. Customer service is extremely important to us and we always strive to operate with the safety of our customers at heart.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleProfessional service, keeping us updated throughout the sale of our property. Highly recommend.
Debbie Β· 17 June 2023
Agent replied Β· 24 June 2023
Thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a professional experience and that our team kept you updated throughout the sale of your property.
At Farrell Heyworth, we understand the importance of effective communication and transparency throughout the selling process. We strive to provide a high level of service to all our clients, and we're glad that we met your expectations.
Your recommendation means a lot to us, and we appreciate your trust in our services. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We're here to help.
Thank you once again for your kind words, and we wish you all the best in your future endeavors.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleEveryone was helpful reliable and friendly would recommend to anyone
Miles Β· 5 August 2023
Agent replied Β· 26 August 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our team's helpfulness, reliability, and friendly service made a positive impression on you. Your recommendation means a lot to us, and we're here to assist you whenever you need our services in the future. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Jeremy Collins
Director
Farrell Heyworth
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5/5
GoogleExcellent service very happy A+++++
Chris Β· 22 November 2023
Agent replied Β· 25 November 2023
Thank you for your fantastic review! We're delighted to hear that you're very happy with our service. If there's anything else we can assist you with, please don't hesitate to reach out.
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5/5
GoogleSarah Mayson from Cleveleys branch of Farrell Heyworth has been working on finding new tenants for 2 of my properties she has proved very efficient and enthusiastic and a pleasure to work with
Greig Β· 29 July 2019
Agent replied
Dear Mr Applebly,
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service when letting your property. I will pass your kind words on to Sarah and the team, who will be delighted.
All the best,
Chris Heyworth, Director
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5/5
GoogleBig Thanks to the team at the Cleveleys office for all their support and guidance with a recent purchase. Very knowledgable, professional and kept informed throughout the buying process. Highly recommended.
Kevin Β· 25 March 2020
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale and during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best in your new home.
Kind regards,
Chris Heyworth, Director
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5/5
GoogleSarah could not have been more helpful, would definitely request Sarah for when I next use Farrell Hayworth - thank you xxPositiveResponsiveness, Quality, Professionalism, Value
Karen Β· 27 August 2021
Agent replied
Thank you for taking the time to leave us a 5 star rating. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
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5/5
GoogleService second to none, sold my property 2 days after going on the market! All of the staff are very pleasant and easy to deal with, and very helpful. Thank you
Pau Β· 8 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Chris Heyworth, Director
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5/5
GoogleExcellent service by all, swift & approachable on all level of enquiry!! Thank you for your time & energy on my sale/buy - great team
Norman Β· 24 June 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a great service when helping you to both sell your property and find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
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5/5
GoogleFantastic to deal with getting my house up for rent and tennants in. All very straightforward and sarah mayson took all the stress off me. An absolute pleasure to deal with
Jonathon Β· 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service and weβll pass your kind words on to the team. All the best, The Farrell Heyworth Team.
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5/5
GoogleGreat experience at Farrell Heyworth Cleveleys. Staff made things simple for me as this was my first time buying and gave me helpful advice with finding a great mortgage!
Nell Β· 13 February 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Cleveleys Team were able to provide helpful advice and support during the purchase of your first home. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
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5/5
GoogleKurt was really understanding and took time out to answer my questions.
Iain Β· 12 March 2020
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1/5
GoogleThey were extremely rude and added a surprise charge of Β£800 for selling a house. Possibly the worst property agents I have ever met.
Smrka Β· 12 March 2021
Agent replied
Thank you for taking the time to leave a review. We are disappointed to hear you were dissatisfied with the service provided, despite the fact that we successfully sold your property. All our charges are clearly outlined in our contract which all customers are required to enter into when we commence the sale of your property.
Kind regards,
Jeremy Collins - Director
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5/5
GoogleI just wanted to say how impressed i was with this company, I went into their office on Highfield Road and the staff were so helpful, I went into all the agents on the Road and this was the only one that took the time to listen to my needs and requirements. So so professional and knowledgeable, Thank you.
Sally Β· 12 March 2020
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5/5
GoogleExcellent service! Sarah Mayson provided an outstanding service from start to finish. Clear, detailed information with regular updates. Thank you.PositiveResponsiveness, Professionalism, Value
Tony Β· 21 June 2021
Agent replied Β· 20 June 2024
Thank you for taking the time to leave feedback. Weβre delighted we were able to provide you with a great service. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best with your search.
Kind regards,
Jeremy Collins, Director
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5/5
GoogleHighly recommend Farrell and Heyworth,Sarah at the cleveleys office and top and the application department were very helpful moved me very fast 10/10 couldnβt be more happy
Alex Β· 8 February 2020
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
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5/5
GoogleFantastic team @ Cleveleys. They have acted as both letting agents to find us tenants and selling agents. Sarah Curt and Sarah all top drawer. Well done team!
Auto Β· 4 September 2019
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that our Cleveleys Team were able to provide helpful advice and support both when letting your property and when selling it. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.