Every review we hold for the Thornton Cleveleys office, from every platform, shown as written. First names only.
★★★★★ 5/5
Googlegreat company when buying property, took few months to complete purchase but they chased every step way to get seller to help complate the sale....looking for new purchase now with them
Andy · 12 December 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that our Cleveleys team were able to provide you with a friendly and professional and service during the purchase of your next home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleGreat service from the team here. Walked us through the purchase of our house . Few bumps along the way but we were kept well informed. We happily recommend them
Ian · 11 January 2023
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Morecambe team were able to provide you with a great service when helping you to find your new home. We know how important communication is to our customers and our team make it their top priority to ensure customers are always well informed and fully supported with our full service offering.
If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleWell done to this branch and their staff. I received excellent customer service from beginning to end with my property. The staff were very friendly and professional and had great knowledge around the local housing market. I will be recommending this branch to others when looking for properties.
Nicola · 5 August 2019
Agent replied
Thank you for taking the time to leave feedback. We’re delighted we were able to provide you with a great service during the sale of your home. I will pass your kind words about the knowledgeability and professionalism of the team on to them, they will be delighted.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
Googlewe used nicholas gregson as our mortgage advisor, from which was a very long and problematic house purchase he was always offering his help and was by far the quickest and most helpful out of all the people we had involved. highly recommend
Jordan · 3 March 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service, especially given it was particularly difficult for you.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 1/5
GoogleI will not use this Estate Agent for any further sales. They worked more for the buyer than me the seller. One highlight was Anne Smart of the sales progression team, who was contactable, informative and helpful.
John · 12 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
If you would be willing to expand on your review our branch team would be grateful to hear from you at cleveleys@farrellheyworth.co.uk This will help us to identify the difficulties our customers may be experiencing so we can provide our normal exceptional customer service standards as quickly as possible.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleAbsolutely fantastic dealings with Nicholas Gregson who has brokered my mortgage for me. Exceptional service, has dealt with everything quickly and professionally, would highly recommend using him and would only go here again for anything mortgage related!PositiveResponsiveness, Quality, Professionalism, Value
Rebecca · 27 August 2021
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process. He will be delighted to hear you were happy with our service.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Jeremy Collins - Director
★★★★★ 1/5
GooglePoor communication in house buying dept. Bordering on rude when did speak to one lady and nobody got back to me as promised. Bought a house since through a different much more efficient, courteous Estate Agents.
Ellen · 12 March 2022
Agent replied
Thank you for taking the time to leave a review. I'm sorry to hear you felt the experience you received warranted a 1 star review. Customer service is extremely important to us and your custom is highly valued.
I appreciate you bringing this to our attention and wish you all the best in your new home.
Kind regards,
Jeremy Collins, Director
★★★★★ 5/5
GoogleExcellent service from Sarah Mayson. As a new landlord Sarah helped us through the whole journey from getting the property ready for rental to finding a new tenant. She has lots of experience and local knowledge which we were grateful she shared with us. Highly recommended.
Hayley · 3 December 2019
Agent replied
Thank you for taking the time to leave feedback. I am so pleased our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleSarah Mayson in lettings has been really helpful in helping me rent out my flat. She went over and above, even offering to remove white goods which were no longer needed. She is friendly and responsive.PositiveResponsiveness, Professionalism
Samantha · 13 January 2022
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleWe sold our property and got a great price thanks to Simon and his team. We also bought through Farrell Heyworth, and would definitely recommend the St. Anne's branch.
Vicky · 12 March 2020
★★★★★ 2/5
GoogleFirst off I want to say that the staff are very friendly, and it wasn't just their fault but the landlords as well.
If you're looking to rent I would avoid Farrell & Heyworth, especially if they're managing the rented property.
Time and time again we report problems and don't even get an email or a call back, when they do finally reply to you it'll be nothing but excuses. For example, it took 2 fault reports and 5 weeks to get a replacement boiler fitted just because " They couldn't contact the landlord".
Just bare that in mind when you're renting from them.
Jarrad · 25 June 2018
★★★★★ 5/5
GoogleI used Farrell and Heyworth to sell my property and I also bought through them. Through the whole process I recieved an excellent service. Brilliant and professional staff. I will be using them again. Thinking of selling or buying? Use Farrell and Heyworth in Cleveleys. 10/10
Helen · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted to hear the Cleveley's team were so helpful throughout your sale and during the purchase of your new home. I'll pass your kind words on to the team who will be delighted. Please don't hesitate to get in touch with us if you have any further questions or if there is anything else we can do to help.
Wishing you all the best,
Kind regards,
Chris Heyworth, Director
★★★★★ 1/5
GoogleI would like to express my disappointment with the customer service I experienced on 14.07.17. I rented the property from Farrell Heyworth for over a year.I handed in my notice on 08th June and I gave them 4 weeks notice. I moved out on 10th July ( it is more than 4 weeks notice). My monthly direct debit for rent came out on 21st June. The rent has been paid for another 4 weeks even though i stayed only 2 weeks and few days. When I rang the office and asked when I can get a credit for the 2 weeks I haven't lived in the property I have been told by a rude lady that unfortunately I wont get the money back! Then she got confused and denied everything she said. I could easily cancel my direct debit and pay just for the days I stayed in but I thought the company is professional and I will get back money back (at least all other estate agencies are!!!) Then I have been told the manager will contact me on Monday as he is currently out of office. When I started having further discussion all of suddenly I have been told the Manager will contact me as soon as he finishes dealing with the other customer. I hope I will get my money back as I followed the procedure- I gave 4 weeks notice, I paid the rent regularly every month, I left the house clean and tidy and this what I get for being the good tenant! I'm not going to pay extra money for 2 weeks especially that I don't live there any longer.
With regards
Anna
Anna · 13 March 2018
★★★★★ 1/5
GoogleAlmost decided to buy the property, but we found one of the basement room sealed and we could not enter for viewing. Call to the South Shore branch to make another appointment for viewing the room on next week, but the person who spoke with me sound not happy and told me that room is just same size with the other room. He straight away hang up the phone when I told him I won’t buy it if I can’t view the basement room.
Lydia · 13 March 2018
★★★★★ 5/5
GoogleI attended a viewing with Katie Garnett, She was professional and friendly and very helpful, I highly recommend their services. will provide another update on completion.
Phil · 5 March 2023
Agent replied
Thank you for taking the time to leave a review about your viewing experience with Katie Garnett. We are glad to hear that she provided professional and friendly service and was able to assist you with any questions you had. We look forward to hearing from you again upon completion and hope you have a positive experience throughout the rest of the process.
Jeremy Collins - Director
★★★★★ 5/5
GoogleMany thanks and appreciation to Sarah Mayson for excellent communication and guidance support throughout my tenancy application. Wonderful knowledge and procedural expertise complimented with excellent customer relation skills providing constant updates responding at pace to all questions and enquiries.
Stephen · 1 May 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleHad a meeting with Stephen from Farrell Heyworth today to value my Mum's bunalow. Absolutely wonderful experience no hard sell just friendly helpful advice and information. We will be using their services in the future for certain.PositiveResponsiveness, Professionalism
Maria · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave feedback. I am so pleased that Stephen and our Cleveleys team have already provided you with a great experience.
We look forward to continuing to support you and if you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleMany thanks and appreciation to Sarah Mayson for excellent communication and guidance support throughout my tenancy application. Wonderful knowledge and procedural expertise complimented with excellent customer relation skills providing constant updates responding at pace to all questions and enquiries.
Steve · 31 March 2021
Agent replied
Thank you for taking the time to leave feedback. I am so pleased that Sarah and our Cleveleys team were able to provide you with a great service when letting your property. We know how important communication is to landlords and our lettings team make it their top priority to ensure customers are always well informed.
We look forward to continuing to support you with your property investment. If you need anything else the team would be delighted to hear from you.
All the best,
Jeremy Collins, Director
★★★★★ 4/5
GoogleHaving sold my apartment flat with Farrell Heyworth, I am very pleased with the professional advice and care their staff provided. The sale went well despite Covid-19 disruptions which created expected delays, and I am very happy with the outcome.
KayMcAlister · 23 September 2020
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that we have been able to provide you with a great service, even at this difficult time.
It sounds like the team have gone out of their way to make your home selling process as easy and successful as possible and achieved a fantastic outcome for you.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleThe team at the Cleveleys Branch (Sarah, Katie & Simon) were first class in their professionalism and the service provided. We would definitely use them again.
D · 26 November 2022
Agent replied
Thank you for taking the time to leave feedback. It's great to hear that you have been fully supported by our Cleveleys team.
It sounds like the team have made your property matter as easy and successful as possible and that you have been given the professional guidance you needed.
If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Jeremy Collins, Director
★★★★★ 5/5
GoogleNick ( our mortgage advisor) was fantastic from start to finish, took us step by step through the process & kept us updated along the way. Friendly, comfortable & professional service.
All the staff within Farrell Heyworth were extremely friendly.
Sophie · 24 June 2020
Agent replied
Thank you for taking the time to leave a review of our mortgage adviser, Nick. I know that Nick always strives to provide his clients with the very best service and support throughout the mortgage application process.
Our team are always happy to answer any mortgage or property related questions you may have so please feel free to get in touch whenever you need us.
All the best,
Chris Heyworth - Director
★★★★★ 5/5
GoogleAbsolutely amazing service, always kept me informed of what was going on and answered every single question I had so so helpful.
Lola · 5 March 2023
Agent replied
Thank you for taking the time to leave a review, we're thrilled to hear that you had an amazing experience with us! We pride ourselves on providing excellent service and keeping our clients informed throughout the process. If you need any assistance in the future, please don't hesitate to get in touch.
Jeremy Collins - Director
★★★★★ 5/5
GoogleHaving recently sold a property through the Cleveleys branch I found all the staff to be professional and friendly. I was regularly kept up to date with the progress of the property sale and would highly recommend the service they provide.
L · 29 July 2019
Agent replied
Thank you for taking the time to leave feedback. I am delighted our proactive Cleveleys team have achieved such a fantastic outcome during the sale of your property. If we can be of any further assistance please don't hesitate to get in touch.
All the best,
Chris Heyworth, Director
★★★★★ 5/5
GoogleAmazing customer service!! From the very beginning of my tenancy and throughout - Euan was super helpful and answered all of my questions
Lucy · 12 March 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
