Trusted Agent profile · Thornton-Cleveleys
★★★★★
337 reviews across 2 platforms
140 Victoria Road West, Thornton-Cleveleys, FY5 3LG
Entwistle Green's office in Thornton-Cleveleys, at 140 Victoria Road West, is rated 2.9 out of 5 across 337 reviews on two platforms, including 74 Google reviews rated 4.6.
Every review we hold for the Thornton-Cleveleys office, from every platform, shown as written. First names only.
1/5
TrustpilotHorrible company
Horrible company. Never answer calls. They get the young girl on the desk to make excuses and never return calls. False promise after false promise. There are better estate agents around. Avoid these liars at all costs!
1/5
TrustpilotThis estate agents is a complete waste…
This estate agents is a complete waste of time and money.I offered on a property, offer was accepted, valuation booked and paid for, searches started, ready for completion in 2 weeks.They have accepted an offer from another buyer. What a waste of time, I’m an experienced landlord and this has never happened to me with other estate agents.Usually I have a good relationship with my estate agents and they work well with me as they know I buy a couple of properties every year. Never using these people again
1/5
Trustpilotthis might come across a bit harsh
this might come across a bit harsh but do not view ,sell , or rent your property through this company i paid full asking price for a property they marketed on monday i offered them full £425000 tuesday they made me run around asking for silly documents eg driving licence copy but needs to be in colour i spoke to the seller who accepted my offer and by friday my solicitor had contacted them my mortgage advisor has given them all required.Why not be honest they kept showing the property to buyers even though the seller had said no he tells me they told him he had signed a contract.the 2 ladys who work in thjs office julia and steph have no idea and customer service they dont understand.there words we work for the seller buyers dont mean anything to uson monday they started playing myself off with others and coming with, would you like to up your offer as we got higher than the asking price.my point on all this is why not just be honest and say we will keep viewing open and best price gets instead off making you run around for silly documents when theyve no intention of accepting the offer.
1/5
TrustpilotI would give no stars if I could
I would give 0 if I couldJust enquired to the blackpool office about a house a snotty young girl answered and told me more or less not to bother with a viewing as they already had quite a few and to call back in a few days and see if it had gone.She kept talking over me butting in and even laughed at me at one point. She then said if I wanted a viewing she would have to put my details in a computer which I think she wasn't happy about and is why she put me off.Will never contact these again.
4/5
GoogleWe bought our property through Entwistle Green and they were very helpful throughout the process. Thank you.
Thank you Donna Barlow for your great review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhat a disaster
I’m not usually one to leave negative reviews but the customer service was quite possibly the worst I have ever experienced. If they would allow me to a zero star rating, I most definitely would do. The level of incompetence is beyond belief. The most unprofessional estate agents I’ve ever had the displeasure to deal with. I spoke to one their members of staff last Thursday 11/02/2021 and arranged a property viewing for Wednesday 17/02/2021. I travelled from over an hour away and when I got there the property had a sold sign up. No one bothered to notify me. All it would have taken is a simple phone call to advise me of this and it would have saved me the unnecessary journey. They even had the nerve to say the viewing wasn’t logged on their records but continue to spam my inbox with other properties available in the area. They didn’t have the decency to cancel the appointment or notify me property had been sold on the Friday. Made me drive more than 2 hours (there and back) for no reason. Avoid at all costs! If you do decide to use their services I’d suggest calling them in advance on the day of the viewing because if the property has been sold since you booked your viewing chances are they will NOT notify you at all. AVOID AVOID AVOID
1/5
TrustpilotNot trusted
I was rushed to move in by Martin from Entwistle Green Lettings Bury branch even though the property was nowhere near ready to be rented. Had several issues, damage, mould and things missing. The rent is stupidly high for what you get. Had nothing but stress with the property. Wish I never signed the contract.
1/5
TrustpilotOne of the worst agency we dealt with
One of the worst agency we dealt with. Unprofessional approach from the allerton branch manager. Raised official complaint to their customer service but offered £50 as compensation !!! Refused their offer as money was not our intention but no further action taken against the complaint. Due to time constraints did not move further.
5/5
TrustpilotExcellent professional care from the…
Excellent professional care from the team at Entwistle Green lettings team.Gail Hines was exceptional .Professional advice on marketing and every step of the way up to moving the tenants in.
1/5
TrustpilotMissing Keys & Missing estate agent
Today I was meant to be viewing a flat apartment building for rent via another online estate, but entwistle also had some affiliation towards the property, not only did they say that the building itself had already had a Tennant, which wasn't correct, the person who had the key for viewing the property wasn't even at the branch in question on that particular day. What kind of estate agents let's there estate agents waltz off with keys to the property when there were multiple viewings scheduled for the property that very day! This is my first time looking to rent a property, I will be staying far away from any properties advertised with an Entwhistle in future, they couldn't organise a chimps tea party never mind mind a housing & letting agency, I have found this episode to to be absolute champoluc disgrace, steer clear of them
1/5
TrustpilotJust stay away from this thieving…
Just stay away from this thieving company if you end the contract with them for 24 months you still have to pay them if you sell it yourself. it's in small print of contract that they make you sign. They are under different companies Countrywide. Go with honest Estate agents like Sapphire don't get ripped off. Don't find it the hard way. They promise more than other states agents but as their poor reviews you can see best thing you can do stay away from them.
1/5
TrustpilotIf I could give this company a minus 10…
If I could give this company a minus 10 I would. Stay away from this company it is nothing but bad news. We had a leak since December and other things started to go wrong shortly after. It took more than 7 months to get any repairs done although they had 4 months to do repairs prior to the lockdown. During the lockdown they did not reply to a single email of ours until we sent a letter to the landlord saying that we are leaving. When the landlord received this letter than the bells started ringing. We have wanted to leave early due to the poor service from both landlord and lettings agency but they’re not letting us. Instead we can only leave on their terms and not ours. The team are extremely manipulating and misleading. True con artists.
1/5
TrustpilotAs a landlord i will rate it as Worst…
As a landlord i will rate it as Worst experience. I was on fully managed contract with Entwistle and noticed after few months that I was being charged deposit maintenance fee. When I rang and checked i was told its a standard fee that they charge to maintain deposit even when i have signed up for zero deposit scheme with my tenant. I was told the charges are correct and non refundable. I had to raise a complaint and then those charges were refunded. I had decided to leave Entwistle after end of my contract when I received the invoice for June month and noticed I have been charged CRL exclusive tax. As per their terms and conditions the charge is applied if i ask them to provide the statement for my annual returns which i never asked. My friend is also with Entwistle and he also noticed the same charge applied. Entwistle is refusing to refund those charges even when its wrongly charged. So i wonder how many landlords have been wrongly charged with such charges. Real poor experience and would not recommend. After weeks waiting for a response for my complaint I have been told that they have sent an initial response and if I need to appeal then I need to email customer care manager for final response and then I can take it to ombudsman. I am already in process of contacting ombudsman as I cant wait any longer for customer care manager to come back to me.
1/5
TrustpilotI rented a property through Entwistle…
I rented a property through Entwistle Green and countrywide lettings I paid a deposit along with 1 months rent and £400of fees I gave notice end Feb 2020 I moved out mid March landlord satisfied and said to release deposit. Its now end of May and they have now said they didn't put it in a government holding account and have paid my old landlord a month's money and my deposit money when I questioned this they said they made a mistake and now I have to take my old landlord to small claims court to get my £1100 back this is outrages as they were at fault all the way through and now have washed their hands of it I'm now homeless due to them stealing my money and can't afford to get aywhere else do not use either of theses companies they are theives
1/5
TrustpilotWorst estate agent I have ever used
Worst estate agent I have ever used. I would not recommend this company. First of all check your contract period. We were locked in for 24 weeks. This is completely disheartening when you don't have many viewings or offers. The initial meeting was wonderful and the lady from Leyland Helen who came filled me with the upmost confidence. After this, the whole process became a disheartening mess. The rest of the branch hadn't a clue what was going on. I received very little feedback from viewings. The only offer we had was when Helen did the viewing, is she the only person working? They told our buyers one set of lies and didn't bother to communicate with us. For the £2700 we paid, I would look elsewhere for somewhere cheaper and with a more personal touch.
1/5
Trustpilotvery poor will not do their duties
very poor will not do their duties. My daughter had mice in the flat and they refused to take any action even though it is the landlords responsibility. i had to deal with these mice at my own cost!! they do not act on concerns as her front security door has been broken for sometime, they admitted to knowing about this for sometime and had been reported by previous tenants but again had failed to take any action. this poor service compromises the flat security, AVOID LIKE THE PLAGUE DO NOT USE THIS SHODDY COMPANY
1/5
TrustpilotJust an awful company
Just an awful company. My property was listed with 'zero deposit, no fees' and it was quite the opposite. My parents had to help me scrape together nearly £700 in extra fees, they even tried to charge me £300 extra on top of that, but I queried what it was for. They didn't bat an eyelid as they took that off my invoice. It felt very much like they had tried to get an extra £300 off me. 'zero deposit' is the name of the company that you need to pay a percentage of your rent to, in order to get the property. This was around £150, and I'll never get that back. The way it was listed on the website was purposely misleading. I've had several issues with my property, and they couldn't care less. Even adding another tenant has cost me £50, but because they put it down as 'admin fees' they can get away with it. It's illegal.I'll never use these ever again. Lying, scamming bunch.
1/5
Trustpilotmy experience as a buyer started off…
my experience as a buyer (Bowood Street) started off very positively but once my offer was accepted a completely different experience. Bully shouting and aggression. It first started when they were contacting my solicitor!! secondly the reaction to the survey was astounding. I raised 4 major/significant concerns that needed to be discussed with the Seller what happened next was shocking - the way they spoke/shouted at me was unbelievable and showed a complete lack of respect for myself or the seller. As a result of this attitude I have withdrawn my offer and will not deal with Entwistle Green again.I feel sorry for the seller. Keep away from Entwistle Green and be careful if dealing with Daniel.
5/5
TrustpilotFriendly and helpful service
I wanted to buy a property in Bury which was on sale through the local branch. I did not proceed with the purchase in the end, due to the legal side (which was set up by the vendors). However, I was very pleased with the friendly help and interest given by the staff at the branch, and felt I wasn't just a number with them. I would certainly be happy to deal with them again, and hopefully next time the deal will go through.
5/5
Trustpilotfantastic service good communication professional and friendly
woukd just like to mention the fantastic service we have received from Entwistle green walton vale. Liz and Stephen have been excellent. They were honest with us about the sale of our property but left us in control of decisions eg asking price, offers etc.. they were really and efficient and communicated well with us about viewings feedback etc.. and always pleasant and friendly too. Would highly recommend. We have bought and sold a few houses over the last few years and dealt with a few estate agents and found these to be the best.
1/5
TrustpilotBreaching government rules and standards
Viewed a home we liked. Called the estate agent a day after to put in an offer! They refused to put the offer forward with us first seei4their financial adviser to offer us other products and services, away from our chosen bank mortgage, which was already in place! We refused to take an interview with thier advisor, so they refused to put our offer forward 3x. We took advice on this matter and found out it was illegal and against government standards to refuse to put an offer forward to the seller. So we called the agent a final time and warned them they were breaking the law by refusing to put our offer forward without seeing them first. They told us they were country wide and this wss their policy, and not in breach of government standards or rules. So we gave them 3 hour to put the offer forward or we walk away and report them. We went to Two banks gor advice on this law and two other estate agents , they all said the estate agent was only trying to push us into selling us their products and services and also, if we had sat with their inhouse financial advisers, they would know what our position was and could pushed for more money on the sale, to up their incomes. We were shocked how this company was dealing with us, so much so the we advice no one to use them as they and breaching all uk rules and pushing false info on first time buyers.
1/5
TrustpilotAwful
Awful! When selling I specifically asked to not show people round myself but they could rarely make viewings, one time just before a viewing they said the person that had my keys was in another town and just wasn't going to make it back so I had to show the viewers round myself with 3 children in tow, not the easiest! BUT the reason I would NEVER use them again is because a neighbour wanted to buy the house (she was renting but looking to buy in the same area) she booked an appointment through Entwisle Green because I didn't want to do viewings (in the end I did because they were unavailable... again) We didn't sell the house in our time limit (to do with schools) Then the neighbour approached me again after that time with a better offer which we accepted. After the sale went through with her they charged me £2,000 for 'introducing us'!!!! They hadn't introduced us, we had already met, we only booked an appointment time through them because that's what they told me to do. We arranged all the sale ourselves, they had no dealings with it whatsoever. We refused to pay but then threats of court came so we was pressured to pay, it'll take us years to pay in instalments because that's all we can afford
1/5
TrustpilotThe worst company I've ever used
The worst company I've ever used, completely useless, we are in the process of selling our house, it was in fact sold within one week, very good we thought, but now four months later we have just had another letter telling us they have lost or not received paperwork we have now sent to them four times, the last one by registered post. Please don't go through what we have, use a reputable estate agents, any but not these clowns.
1/5
TrustpilotEntwistlegreen lettings is the worst estate agency I came across so far! Avoid!
Entwistlegreen to sign me up without my consent to Spark Energy before moving into a new property. Spark Energy pays Entwistlegreen estate a commission for signing up new tenants to Spark Energy and a ongoing fee from their monthly bill and that is causing their prices to be so high. It takes a least around six weeks to switch from them but you will end up paying for six weeks like you where paying for six months on different provider. I really think this is a scam and spoke with my solicitor and looks like Entwistlegreen has broken the law. Both scamming companies should be avoided as they work together to scam people. Also if you are a tenant bear in mind that you will never get your deposit back. Avoid this scammers.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Thornton-Cleveleys office has 337 reviews across two platforms: 74 on Google, 263 on Trustpilot (across the whole business).
Entwistle Green Thornton-Cleveleys is rated 2.9 out of 5 across all 337 reviews, and 4.6 out of 5 on Google from 74 reviews.
Entwistle Green Thornton-Cleveleys, 140 Victoria Road West, Thornton-Cleveleys, FY5 3LG.
