Entwistle Green reviews

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 5/5

Google

We would like to thank Natalia and the team for guiding us through a particularly stressful sale. They kept us up to date every step of the way, with their professional advice, and I would certainly recommend them.

Denise · 29 September 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Fantastic service from Entwistle Green! Amelia was exceptional in handling the sale of my house, professional, proactive, and always kept me updated. Couldn’t have asked for better support. Highly recommended

Scott · 29 September 2025

★★★★★ 5/5

Google

I can’t fault the staff at Entwistle Green Thornton. I always felt heard, looked after and understood as to what I wanted out of selling my house. The girls are lovely and friendly but they also have that perfect mix of professionalism that you need from an estate agent. They found a buyer pretty quickly and got the ball rolling. Their fees are reasonable compared to others in the area. I would highly recommend their service.

Jasmine · 29 October 2025

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026

★★★★★ 5/5

Google

I had a very rare experience when visiting this property sales shop. I was greeted by a young woman that was very knowledgeable and polite. Provided me with a lot of information. I only realised she was the branch manager when she had to excuse herself to take a call. All together a great experience and I will certainly be placing my property in their very capable hands.. highly recommend.

Mark · 29 September 2025

★★★★★ 1/5

Trustpilot

Be aware of Entwistle Green, Countrywide Group, under Connells Group in the UK

We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.

Anna · 4 April 2026

★★★★★ 5/5

Google

Had a very problematic move to the area through no fault of Entwistle Green, however the service offered by Scarlett was excellent, courteous and professional throughout. Can only praise and recommend her for the work she put in to get the sale over the line. Thank you for being a star !

Mark · 3 September 2024

★★★★★ 5/5

Google

For anyone selling a house, I highly recommend Entwistle Green. We were buyers, but the help, support, and advice we received from Scarlett, Beth, and the rest of the team at the Cleveleys branch was unbelievable. The advice they gave us helped speed up the sale, and they also chased the seller for the numerous questions we had regarding the property. The level of urgency and confidence they exuded in their service levels cemented our decision to buy the property. Thank you!

Damien · 19 May 2025

★★★★★ 5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M · 21 September 2024

★★★★★ 5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Emma · 16 March 2026

★★★★★ 5/5

Google

Having met a few local estate agents to discuss selling our house we settled in Entwistle Green as from the outset they offered the most professional package, from valuation meeting to brochure production and the whole signing up process was very smooth and very professional. If I’m being honest which I have to be when giving a 5 star review I wouldn’t use the home video service again as I didn’t like the finished product as it concentrated on the area more than the house but that’s down to the production company more than the agent. The office manager Natalie and her team were in constant contact regarding viewings and ensured potential purchasers were in a position to complete. Feedback was always provided and Natalie made you believe you were the most important piece of the chain. I was so impressed with how they handled our sale We have instructed them on other properties already. I would highly recommend this branch the only thing to avoid is using countrywide conveyancing which is a totally different experience (google them on trust pilot) My experience of Entwistle Green Cleveleys and the whole team regarding selling our Hausa has been absolutely 5* and they are well worth the fee because you only get what you pay for especially when selling a home! Leave it to the experts.

Michael · 10 June 2022

★★★★★ 5/5

Google

I am writing this review as a buyer of a property through Entwistle Green. Although they were not acting for me as an agent, I was impressed by the Manageress who met me at a property I was interested in. My wife and I were shown around the property, following which we submitted an offer. Our first offer was declined but the second offer was accepted. Following the offer I had numerous questions about the property and its value, which the Manageress was able to answer and provide appropriate material to back up her responses. The surveyor used found the offer price a little over his estimation which resulted in the Manageress helping the seller and myself agree on a slightly lower offer. Despite being a long and slightly stressful process, I would like to extend my thanks to the Manageress of Entwistle Green for continually keeping me informed and ensuring a smooth process from start to completion.PositiveProfessionalism

Joseph · 10 June 2022

★★★★★ 1/5

Google

Wow we were obviously very unlucky with the service we got. Wrong price put on, no sign put up as requested, photos were not good and if they had been sent to us for approval, they would not have been approved. Photographer quite rude. No communication in first 4 weeks, apparently they had called on a Mobile number (which I don't answer) and didn't call back because they only call every 2 weeks. Emailed on 15th April to take it off the market and weeks later it's still on right move, apparently nothing to worry about it because they are a big company and it's not done in branch. Then get a email today to say it's off but if we sell in the next 2 weeks with someone else we will use them commission. I Called the branch and the response again was don't worry about that it's because we are a big company.

Karen · 16 April 2025

★★★★★ 1/5

Trustpilot

Cancelled Appointment Last Minute

Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape

Dean · 21 August 2026

★★★★★ 5/5

Trustpilot

5* Service and Support

I’ve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is they’re really a great team to deal with.

Thomas · 9 April 2026